logo

Rooms Division Operations Management Assignment | Hospitality Management

   

Added on  2020-06-04

14 Pages4876 Words42 Views
Rooms division operationsmanagement1
Rooms Division Operations Management Assignment | Hospitality Management_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1.1) Discuss accommodation and front office services need to be offered and analyse theroles and responsibilities of the accommodation and reception service staff..............................3 P2) Evaluating the types of services provided by the room division department in range ofaccommodation facilities and the legal and statutory requirements............................................4TASK 2............................................................................................................................................5P2.1) The role and importance of the front of house section in effective management ofhospitality industry and key feature of planning and management of the front housedepartment for the new hospitality operations.............................................................................52.2 Key Operational Issues affecting the effective management and Business performance ofFront Area Officer:......................................................................................................................6TASK 3............................................................................................................................................83.1 Roles and Responsibilities of design and Development of Property Interiors in theHospitality Operations:................................................................................................................83.2. Key aspects of planning and management of accommodating service function and theOperational Issues affecting the effective management of new property:...................................8TASK 4............................................................................................................................................94.1. Revenue yield management activities to maximise occupancy and rooms revenue. Salestechniques used by the Room Division Staff...............................................................................94.2. Importance of forecasting and the use of Statistical Data Analysis in Room Division andhow performance indicators are calculated and measured : .....................................................10REFERENCES..............................................................................................................................132
Rooms Division Operations Management Assignment | Hospitality Management_2
INTRODUCTIONHospitality industry is providing satisfaction of their guest. They try to provide severaltypes of services like accommodation, food, or other facilities it is important for customer.According this file discuss different types of front office services and also analyse the roles andresponsibilities of the accommodation and receptions service (Walker and Walker, 2016). Thisreport also include different kind of room division management and Hellenic Hotel provideeffective service to their customer and they also focus on their infrastructure means they welldesign their hotel and providing all types of legal protection to their staff as well as customers. TASK 1P1.1) Discuss accommodation and front office services need to be offered and analyse the rolesand responsibilities of the accommodation and reception service staffThe accommodation in Hellenic Hotel London providing several types of servicesincluding large number of rooms and housing services. This hotel provides entire informationregarding room facilities to their customer. They require different types of rooms along withtheir sizes and accommodation spaces is also different. This industry indicators show the divisionof different kinds of rooms. Housekeeping and engineering are the two main functions ofadjustment in their hotel main motive to accommodation segment in this company is to providethe consumer when the can stay feel relax mean giving the best conformable services.Housekeeping also plays a very important role in this hotel the employees of this department tomonitors the rooms facilitates means they arrangement in effective way and they also make sureproper hygiene environment providing in their room, they keep check of the stock for kitchenand other departments. This hotel shows that about two thousand eight hundred beds show theoccupation of the room in their building. They display the rank of hospitality services ininternational market and they focus on rising the revenue and providing the information aboutfront office it play a very important role in hotel organisations. Through front office, everycustomer to easy information related this hotel services, information about room services,facilities. So, front office is very vital for providing entire information of hospitality services. The roles and responsibilities of accommodation and receptions services is also veryimportant. Hellenic Hotel also requires the comfortable room services to their customer theyproviding all those facilities which is exist in hotel industry like luxury rooms, internet facilities,qualities foods, mini refrigerators, microwave, or other facilities. They also provide healthy3
Rooms Division Operations Management Assignment | Hospitality Management_3
environment of the room and maintain the level of rooms. This hotel also raise the standards andprices of rooms. The role and responsibilities of receptions services is to giving the informationto their consumers. They also help to solve queries of their customers regarding rooms, prices,facilities or other services. They also provide the information through calls to their clients. Thismaintain all records and books of account on time. Moreover, front office staff members performtheir duty in an effective manner plus they take care of consumer balances and also care priceincurred. Reception is also an important area in this hotel. This department works in night , theyalso work in effective manner includes cashier, mailing department, bell services, front office.The main role of front office department is to maintain the satisfaction level of their consumersand fulfil the need of the clients and make them feel better through their services.P2) Evaluating the types of services provided by the room division department in range ofaccommodation facilities and the legal and statutory requirements.The main responsibilities of Hellenic hotel accommodation department . This departmentperform their duty that the consumer come in their hotel, so they responsible for providing bestroom facilities. They also providing rooms in neat and clean services. It is the role of roomdivision to fulfil the condition of their consumer. The room construct are divided into differentsections like front office and accommodation and reservations.Front office and accommodation: It is very important department of Hellenic Hotel becausethey provide comfortable services to their customers and they also improved the facilities inaccording to consumer demand, Means they ready to provide the best qualities facilities in roomservices, other in order to their clients demand. They maintain their relationship with customer sothat why they focus on their hospitality services. They manage their work in an effective mannerwith skilled managers. Reservations: This department also plays a very important role in Hellenic Hotel. It isresponsible for reserving the rooms for customer when they come. This section handles the guestrequest for propriety of rooms like which kind of room customer want, room booked are forsingle person or groups means providing room facilities according to client’s demand. They alsomaintain all the details in each person in time to time. They direct link with their front officedepartment at all times. The legal requirement are relevant to rooms division dealing Hellenic Hotel focus onobtaining their revenue from all types if consume and occupied clients like tourist, business man,4
Rooms Division Operations Management Assignment | Hospitality Management_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Room Division in Operation Management Report : Clientele Hotel
|10
|2793
|91

Rooms Division Operations Management Assignment (Doc)
|9
|2096
|233

Introduce to Rooms Division Operations Management
|10
|2510
|114

Room Division Operations Management Assignment
|12
|2625
|60

Rooms Division Operations Management Assignment - Four Star Hotel
|13
|3816
|391

Rooms Division Operations Management Introduction
|10
|3056
|66