Room Division: Accommodations and Front Office Services

This presentation provides an overview of room division in the hospitality industry, including the roles and responsibilities of reception service staff, legal requirements, services provided, and the importance of front office in effective management. It also covers key aspects of planning and management of the front of house area, major issues affecting operational management of the front office, and the importance of property interior and design to effective management. The presentation concludes with a discussion on the planning and management of the accommodation service function and the operational issues affecting its effective management and business performance.

PART A
ROOM DIVISION

Content:
 Introduction
 Accommodations and front office services to different organisations
 Analyse range of roles and responsibility play by reception service staff
 Legal and statutory requirement which is mandatory to follow by room di
vision
 Services which are provided by room division in hospitality industry
 Importance of front office in effective management
 Key aspects of planning and management of front of house area
 Major issues which affect operational management of front office
 Importance of property interior and design to effective management
 Aspects of planning and management of the accommodation service funct
ion in cited context
 Operational issues affecting the effective management and business perfor
mance of the accommodation service function

Introduction
Room division is a terminology which comes ion the context of hosp
itality sector. It consist of mainly two department which are: Housek
eeping and Front office. Housekeeping consist of all the activities w
hich are related to cleaning and making a healthy environment for all
the guest which use to stay at hotels.

1.1 Accommodations and front office s
ervices to different organisations
 The main work which is done by the accommodation
department.
 Front office is to provide all the necessary facilities to their
users so that they can feel relax and relief after any journey.

1.2 Analyse range of roles and responsi
bility play by reception service staff
 Hotel receptionist are come under front office.
 Their major work is just to welcome their guest and feel them
that each and every guest is special for them.

1.3 Legal and statutory requirement wh
ich is mandatory to follow by room
division
 The room division and front office performs variety of task in
their regular life. This include satisfy their customers etc.
 All these things should have to done in an appropriate manne
r because with the help of this all legal and compulsory requi
rement get done.

1.4 Services which are provided by roo
m division in hospitality industry
 All hotels have different pattern of working in which their wo
rk get divided according to the need of time.
 The work of room division is different in each and every hos
pitality sector.

2.1 Importance of front office in effecti
ve management
 One of a major thing through which any organisation can atta
in their customer loyalty.
 This factor is essential for them through which a firm can arc
hive all of their goals and increase their profitability.

2.2 Key aspects of planning and manag
ement of front of house area
 The planning and management of front house area helps an o
rganisation to attain effective point of sales management.
 A proper planning before execution of any project is must be
cause with the help of this all set targets get achieved.

2.3 Major issues which affect operation
al management of front office
 In any business issues are always get arise through which bus
iness and its performance get affected.
 To deal with them, a manager should have to use his/her skill
s to overcome from them and make a perfect team in executi
ng all work in appropriate manner.

3.1 Importance of property interior and
design to effective management
 The one of a major thing which leads to attract any of a custo
mer is design and packing of a product.
 In service sector industry the major thing which leads to attra
ct users is design of interior.

3.2 Aspects of planning and manageme
nt of the accommodation service fun
ction in cited context
 There are various number of sissues which faced by hospitali
ty business at the time of providing quality service to their gu
est.
 These issues are related with lien management, room maintai
nance and intrior decoration.

3.3 Operational issues affecting the effec
tive management and business performa
nce of the accommodation service functi
on Some major issues which might affect any business organisat
ion and its performance most are environmental, leagal, socia
l and technological.
 All these issues are able to hinder of foster any firmj perofrm
ance.

REFERENCES
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