Services and Responsibilities of Hotel Rooms Division Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Services provided by the Rooms Division operations.................................................................1
Roles and responsibilities of hotel Rooms Division department.................................................2
Legal and statutory regulations within the hotel operations........................................................3
Description on Revenue per Yield management activities and techniques.................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Room division management can be defined as that works to manage operation in such
manner so that guests can get enjoyable environment in hotel. Present study is based on Four
seasons hotel Inc. It is the global brand that serves luxurious services to wide range of
consumers. It has around 100 hotels globally (Ramdeen, Taylorand Lee, 2019). Hotel always
ensure to plan its activities and mange resources well so that enterprise can meet its objective
successfully. Current assignment will evaluate various services that are provided by room
division operations of Four-season hotel Inc. Furthermore, report ill analyses responsibility of
front office manager in the hotel. It will explain various legal frameworks that must be follow by
each hotel to raise operational efficiency of hotel. It will evaluate yield management elements so
that revenue can be generated in company.
MAIN BODY
Services provided by the Rooms Division operations
There are various kinds of services that are provided by room division operations. Room
division operation services are mainly fulfilled by Front office and Housekeeping Department.
Oner of the most basic and important level of services that are provided to the customers is
provided by either front office or housekeeping department (Chou, Lee and Hong, 2018). They
are the one who focuses on fulfilling basic needs and requirements of customers that not only
helps the hotel to enhance their customer satisfaction level but also helps the hotel to increase
their overall customer base. Basic services provided by room division operations are: guest
service, accommodation, accounting managing property management service system, revenue
management and reservation, general data management and many more. Most of the hotels
majorly depend upon variety of services that are offered by rooms division operations
management as overall quality of a hotel services are majorly defined by luxurious settings
within rooms (Ramdeen, Taylorand Lee, 2019). Whether it is a two-star hotel or a seven-star
hotel room division operations services provided by them to their guest are extremely important.
Four-season hotel provides variety of services to their customers related to front office,
housekeeping, reservation, concierge, communications, security and guest service. Room
division mainly provide services to the guest when they arrive at the hotel (Aprilia, Somantri and
Mirwanti, 2019). At Four-season hotel guest are also provided with an additional service of
keeping their valuables in safe deposit. All the customers who stay at Four-season hotel are
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