Importance of Front of House Area in Hotel

ROOMS DIVISION OPERATIONS
MANAGEMENT
TASK 2

2.1. Importance of the front of house area to effective
• The front house area plays a important role in Clientele
hotel. They provide guest assistance services in addition to food and
beverages and accommodation. They play a key role in maintaining
a success of hotel. They provides there valuable services in relation
to:
• Ambience: The front house area of hotel is the first place at where
customers interacts it is important to maintain and have well
furnished front house area. The clientele hhotel puts a lot of effort in
maintaining their front house area.

Cont..
• Guest relations: This directly linked to guest or visitors who
arrived in hotel. They assist guest with their needs and
demands. As mentioned earlier front house area provides
numerous services to visitors. Thus, they play a major role in
maintaining strong relationship with guest.
• Security services: At front office area, customers are required to
deposit some identity proof. Further, front house desk contains all
the required information of visitors. In case of misshapen within
hotel management can take help of these data records. The various
security systems implemented at front office area in Clientele hotel
assures safety and security of visitors.