Rooms Division Operations Management PDF
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Added on 2020-09-17
Rooms Division Operations Management PDF
Added on 2020-09-17
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Rooms Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ......................................................................................................................................11.1 Accommodation and front offices services of Hotel Hilton.................................................11.2 Roles and responsibilities of accommodation and front office staff.....................................21.3 Legal and statutory needs that apply to room division operations........................................31.4 Services provided by the room division operation management..........................................3TASK 2............................................................................................................................................42.1 Importance of front desk area to effective management.......................................................42.2 Important aspects of planning and management of front desk area......................................52.3 Operational issues impacting the efficient management and performance of front office...6TASK 3............................................................................................................................................73.1 Importance of interior and design of property......................................................................73.2 Critical aspects of planning and administration of accommodation services.......................83.3 Impact of important operational issues on effective management........................................8TASK 4............................................................................................................................................94.1 Revenue and yield management............................................................................................94.2 Sales methods used to promote and increase revenue........................................................104.3 Use of forecasting and statistical data in room division....................................................104.4 Room division performance indicator utilised to measure the accommodation sales........11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONRoom division operation management is a place of administration dealing withstructuring and monitoring the procedure of manufacturing and redesigning operations of abusiness in the production of products or services. It includes the liability to make sure theentrepreneurial activities that are effective with regard of utilising resources as required andefficient in terms satisfying demand of customers. The main objective of it is to fulfil the desiresof consumers by providing them better amenities and facilities. The centre of all tasks of hotelsis the front office which is only section that working for twenty hours to interact with clients,guests and own individuals. Hotel enterprises are considered to be one of the best profitablesection in business arena. Present report is based on the Hotel Hilton, UK which is a worldwidebrand of full of utilities hotels and resorts (Alderton and Saieva, 2013). It is a popular name inhospitality industry and one of the biggest hotel brand globally. It focused on both enterprisesand travellers with position in big cities, airports and on famous destinations in the world.TASK 1 1.1 Accommodation and front offices services of Hotel HiltonAccommodation- Hotel Hilton has a well-planned housing services that helps inbringing diversity in its rooms obtainable for the guests with regard to volume and size. It willinvolve a wide range of space and housing facilities. The data provided to the consumers aboutthe quality of the space play an important role. Its main function is to carry out the status andscope. The more it is capable of administering the required housing facilities for its clients toearn maximum profit. The more attachments in the facilitates provided to the individuals willsupport in gaining more revenues (Artto and et. al., 2011). It also involves considerable house-keeping, management and transmission as other utilities like cleaning of rooms of clients andpublic, improvements and washing services also considered to be chief concern of theauthorization.Front office services- The information provided by the reception also play an essentialrole. It also needs the functions of hospitality services to increase awareness in a systematicmanner to complete the data of the house keeping services. It is considered to be a place whereguests or visitors first meet the staff in any organisation. This department of a hotel is required to
act as whole on its behalf, ordinarily by welcoming and checking in. It also supports clients atthe time of staying there. It is the nerve centre of all the operations of this entity because all thetransactions go through from this department only. The main objective of this section is tofacilitate clients with luggage, information about the industry, conveyance and other amenitiesdemanded during the stay (Assaf, Barros and Josiassen, 2010). Employees of the front deskleaves a first and last impact on the customers. In Hotel Hilton it is divided into various sectionssuch as provided services of room allocation, house keeping, ring, enrolment, book-keeper andauditors. The officers of this division should be merciful enough to entice the customers.1.2 Roles and responsibilities of accommodation and front office staffAccommodation service officials are the essential part of the customer satisfaction. Theydo not directly communicate with the guests but play an important role in making consumers feellike home in hotels and also form them memories there. The profits of this industry based uponthe selling of rooms and the best hospitality practices not only by stopping infection and makesure the health and safety of employees, customers and visitors. They also manage areas ofpublic and the space of the clients. This department connects with the executing staff is liable forpreservation of hotels. They organise to attach the destroyed or broken things in that during thestay of individuals and results in decreasing their complaints. Pleasant environment developed bythe interior decoration of hotel will attract the customer to stay. By amalgamating art and craftwith compound of furnishing fine and enjoyable atmosphere suitable for the living space andmeeting rooms can be achieved.The front desk department is considered to be the important area of selling of the hoteland primary liability involves customer services and amenities with property managementservices, book-keeping, reservation, profitability and basic data (Batun and et. al., 2011).Moreover, they will support each other so that the registration will finish with success and satisfythe requirements of the customers with the utilities and eagerly to come again. Reservation and enrolment service-It is the basic function of the front office. Theguests arrived to hotel will first approach the reception for reservation of rooms and the officialin charge will inform them about the possibility of rooms and then allot the space by completingtheir documenting details.
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