Managing Accommodation Services in Rosewood Hotel

This report discusses the various departments in Rosewood Hotel, including front office, housekeeping, facilities, and security, and their roles in providing quality accommodation services. It also emphasizes the importance of scheduling maintenance or repair work to minimize disruption to guests. The report evaluates the contribution of each department to meet the overall business mission and objectives of the hotel. The report also critically evaluates different accommodation services and the role of the front office in achieving positive grading, classifications, and reviews to meet overall business objectives for guest satisfaction and profitability.

UNIT 7: MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENT
INTRODUCTION...............................................................................................................3
MAIN BODY.......................................................................................................................3
Explaining the rosewood hotel of front office functions within a variety of
accommodation services. ..............................................................................................3
Discussing the key roles within the front office department...........................................4
Analysing operations of the front office department within a rosewood to meet the
overall business mission and objectives (Merit criterion) ..............................................5
Reviewing key roles found within the housekeeping department in rosewood hotel ...6
Assessing the importance of forecasting linen stock and other guest supplies to
ensure sufficient supply to meet demand. ....................................................................7
Illustrating the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality accommodation
services..........................................................................................................................7
Critically evaluate a range of different accommodation services and the role front
office plays in achieving positive grading, classifications and reviews to meet overall
business objectives for guest satisfaction and profitability (Distinction criterion) 100...8
Examining the importance of scheduling maintenance or repair work to minimize
disruption to guests........................................................................................................9
Discuss the importance of security within rosewood hotels .........................................9
Assess the role maintenance plays within the accommodation services in ensuring
overall guest satisfaction (Merit criterion) ...................................................................10
Critically evaluating importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that meet
overall guest satisfaction (Distinction criterion)............................................................10
CONCLUSION.................................................................................................................11
REFERENCES................................................................................................................12

INTRODUCTION
Accommodation services are those which are being provided against some
paying terms to various tourist by hotel industry and tourism industries. These services
are being provided to various individual. These services are being given for providing
seamless experience which will add value and gain prestigious services to users or
guest in hotel industries. The accommodation services providers gives wide range of
services to guest in hotel industries. The “rosewood London hotel” being luxurious hotel
providing various services to guest including staying, in dine restaurant, dinning and
various accommodation services to guest being visited at hotel. This report will provide
details by discussion on the role of front office department within accommodation
services. Also, assessing abound the contribution of housekeeping department for
providing effective accommodation services. Lastly exploring about the role facilities
and security plays within accommodation services.
MAIN BODY
Explaining the rosewood hotel of front office functions within a variety of
accommodation services.
Front office department in hotel is mainly defined as the area or space which is
directly connected with guest of hotel. It is mainly situated at the entrance of hotel. After
arriving at hotel guest is being communicated at the front office first. Front office
department play key role in hotel sector as, front desk office are responsible for
establishing first expression in front of guest which helps in identifying services being
offered at rosewood hotel. This department generally helps the rosewood hotel for
operating with better portability (Aharon, 2020). This department is important in
rosewood hotel as the front office is responsible for handing various problems of guest
related to enquiries. Various functions being preformed by front office department are
as follows :
Registration of guest : This function is also being performed by front office
department as, the front office desk at the rosewood hotel will register the check in and

check out from room being equipped with guests. Also, reserving guests with well
booking system.
Guests data bases, services, records : This department mainly full fills guest
enquiry related services, also maintains data relating to guest, which will help in creating
guest profile, obtaining feedback and checking likes and dislikes for the guest.
Auditing: Front office department will also maintain audits of hotel as it mainly
evaluates net daily cash flows which helps in ensuring the net outflows and inflows of
cash by giving services.
Concierge : This is popular known with guest series manager as it aims for
handling luggage for guests, mailing reservations, arranging tours.
Inquiry: In the rosewood hotel, front office department will aids in giving and
solving inquiry of various guest relating to various problems also helps in alerting all the
movements being performed by guest in hotel.
Telephonic services: This function being performed by front office department
order to maintain all services up to date with the request of guests (LUXURY
ACCOMMODATIONS, 2022). Furthermore, it aids in facilitating guest for enquiring for
various problems.
Reservations: The front office department will reserve the rooms of guest via
hone cal or by booking thorough various websites also from e-mail with the confirmation
of guest. Here various fillings into registers for recording the information related to
guests (Akgunduz, Alkan and Adan Gök, 2021). Also, updating room status also various
dining services reservation is being performed by front office department in rosewood
hotel.
Discussing the key roles within the front office department.
Referring to the rosewood hotel of London, the front office desk department roles
into the hotel. The hotel is offering various services including ala carte breakfast,
dinning services, rooms, Wi-Fi, spa, steam room etc. The rosewood hotel offer various
services to guest after staying in hotel (Cobanoglu and et.al., 2021). The prominent
roles being performed by front office department in rosewood includes, creating data
base for guest which are being arrived at hotel, handling guest accounts, coordinating
various services related to guest related (rooms, fitness suits, parking facilities, butler

service, housekeeping service). The key role and responsibility of front office manager
in rosewood hotel is mainly connected with various personnels includes front office
manager, receptionist, auditor, concierge personnels.
Front office manager role in rosewood hotel: the front office hotel manager t
rosewood hot will mainly established good relations with the guest (Alcalde-González,
Mozo and Bustos, 2021). These individuals use various skills mainly the
communication, for interacting better and supervising various individual for performing
the role desk role by staff personnels. The receptionist at the rosewood hotel mainly
helps in anticipating and acknowledging the guest being arrived at the hotel. The
various tasks being operated with the front office personnels helps in solving various
problems relate to guests by maintaining accounts, occupancy reports of guest which
are being arrived ad checked out of hotel.
The front office operations is mainly divided into two parts mainly in front office
operations and back office operations in hotels. In the front Office operations the front
house managers aids in better interaction with guests and handles enquiries related to
various accommodations services being provided at rosewood hotel, also the front
office manager will issue the keys or card keys to guest being arrived for staying at
hotel, various information related to guest will be collected by manger in order to reduce
any uncertainty being caused by guest in the future (Davras and Caber, 2019). Also,
creating guest accounts for settling payment at hotel and setting their payment at the
time of check in and check out will be performed by the front office manager at
rosewood hotel. Also the manager will aids in providing professional services to guest in
friendly manner by scheduling staff for cleanliness of rooms and handling all
troubleshoot problems being faced by guest at rosewood hotel. Furthermore, some
back house operations is also being maintained by front office manger in rosewood
hotel as preparing bill of guest with settling accounts, collecting paid amount by guests
according to services obtained in rosewood hotel. also front office manager at hotel will
make report of check in and check out with the paid balances in rosewood hotel.

Analysing operations of the front office department within a rosewood to meet the
overall business mission and objectives (Merit criterion)
The various operations being performed by front office department helps in
achieving hotel missions and vision which aids in better growing performance of hotel.
As the hotel mission is to provide luxury and original travel experience to all guest while
reflecting on culture, location. The hotel is operating with various new proprieties and
aim to establish most vibrant destinations around the world for various user. As the grin
office department helps in maintaining various data base for guest and ensures for
providing satisfactory services to guest by maintaining better an dfreobkdy relations with
various arrivals of guest helps in achieving the overall missions and vision of rosewood
hotel. As front office department is considered as a key nerve or heart for hotel because
if the front office individuals do not interact well with the guest after arriving and not
helps in solving problems of various enquiry will hinder the performance and provide
dissatisfaction to various guests.
Reviewing key roles found within the housekeeping department in rosewood hotel
Housekeeping department in rosewood is mainly responsible for maintaining
cleanlinesses in hotel mainly of public area and surroundings. Also, restoring various
room utilities and making beds.
Floors / rooms: The housekeeping departments is mainly responsible for
maintaining floors and rooms clean, safe for guests. Also, establishing safe and secure
surroundings for guests is being done by housekeeping departments.
Linen and uniforms for rooms: housekeeping department is responsible for
repairing and changing of linen sheets for making beds, also using clean uniforms and
soft furnishings is being done by housekeeping departments.
Laundry: All the laundry including guest laundry also the in house laundry. This
role is being performed by house keeping department (Padlee, Thaw and Zulkiffli,
2019). As the washed linen collected and sent into various rooms also guest laundry
collecting and sending for washing is being done by housekeeping department of
rosewood hotel.

Flowering: Housekeeping department is responsible for arranging various
flowers at the lobby area, VIP guest rooms, at banquet areas which are occupied for
weeding must be arranged by housekeeping department.
Supplements of room : housekeeping department of rosewood hotel is
responsible for arranging various other supplements for guests including medical first
aid box, dryers, water bags for guests is being given by housekeepers for ensuring
safety and well accommodation services in rosewood hotel.
Assessing the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand.
Forecasting of Linen stock in hotel is being regarded as the amount stock is
required for smooth functioning of rosewood hotel. This stock is being used by
housekeeping department for proper bedding of guest also various other used of linen
will be done in rosewood hotel. Forecasting of linen stick is done by hotel for ensuring
properly services to various guest, this is mainly done for ensuring the stock must not
be overs utilized and under utilized which aids in maintaining minimum stock level
prices. Various methods being used for forecasting stock are analysing trend, qualitative
and quantitative methods for forecasting stock of linen required in the future. By using
inventory control technique used by housekeeping of rosewood hotel helps in
predicting short term level of trade being required of linen stock. Thus forecasting is
important for linen stock for ensuring the optimum level of stock so that it must provide
proper and adequate service to all the guest and it must not be underutilized and over
utilization of stock of linen. Also, forecasting is done by purchasing and setting adequate
budget for purchasing linen stock for hotel in the future.
Illustrating the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality accommodation
services
As the housekeeping department is mainly concerned with the maintaining the
accommodations services to date in order to satisfy guest of hotel. The various
relationships which is being performed by the house keeping departments with the other
department.

Housekeeping department with front office: as the relation with the front office
department for ensuring cleanliness of rooms, for sharing the occupied rooms
information, also for communicating important information for the VIP guest in
rosewood hotels, special services to be provided to guests, also various groups
arrangement of rooms in hotel, and various crews members arriving and departure
details is being discussed between both department.
Housekeeping department with food and beverage department : the
coordination's with the food and beverage department with housekeeping Is necessary
for communicating changing for linen sheets of bed, necessary trays with clean
uniforms also pacing of various fruits baskets, thus coordination between these two
departments are necessary in rosewood hotel for maintaining the quality and luxury
accommodation services.
Housekeeping with maintenance department: the coordination between these
two departments are necessary as for communicating the electrical work, for taking
preventive measures for guests, for fixing various deficiencies of dripping faucets,
leaking pipes. This coordination will help in maintaining the quality accommodation
services for rosewood hotel.
Critically evaluating different accommodation services and the role front office plays in
achieving positive grading, classifications and reviews to meet overall business
objectives for guest satisfaction and profitability (Distinction criterion) 100
Rosewood hotel is offering range of different accommodation services in the
respect of rooms services. Front office department plays prominent role in achieving top
grading and helps in meeting overall business objective. As various accommodation
services being offered by rosewood includes: stylish rooms mainly designed for giving
leisure services to family and businesses, executive rooms with proper furnishings,
deluxe stylish rooms, family rooms with double full beds, grand executive room with
view and furnishing. Also various suites being provided by hotel including deluxe suite,
junior suite, premium suite, grand premier suite, dome, pearl suites. Thus, these all
services being offered by rosewood and providing these services front office plays key
role as it helps in establishing better view point with the first impression of hotel, also
this department helps in coordinating with various other department mainly

maintenance, security and food and beverage department aids in maintaining quality of
accommodation services and meeting the overall growth of hotel rosewood by
maintaining loyal guests and their reviews will aids in increasing grading of hotels the
hotel service will provide proper satisfaction to guest which increase profitability with
better performance with increased revenues. Also grading of rosewood hotel will
improve in terms of quality , services with the aim of providing leisure services to
guests.
Examining the importance of scheduling maintenance or repair work to minimize
disruption to guests
Maintenance in hotel industry is very important as it aims in ensuring the safety
and security of guest by maintaining hotel with proper structure and proper
accommodating facility provider. The maintenance system in rosewood hotel is mainly
based for protecting various asset and securing all staff personnels, this system
ensures providing guest safety by maintainable various appliances, solving electrical
issues , maintaining proper lightening , ensuring proper water system. Furthermore, this
department helps in giving lower breakdowns of various inputs as these will be
maintained on regular basis which will provide productive performance and less
damaged appliances (Sukhu and et.al., 2019). By maintaining regularly and repairing
various appliance being used in giving essential services to guest will increase
efficiency of equipments and provide longer life for producing quality accommodation
services. Thus, by maintaining and repairing various appliance will reduce various
disruptions which can hinders guest services also helps in boosting satisfaction by using
various maintainable products of rosewood hotel will help in producing greater
satisfaction to guests and aids in strengthening better brand image.
Discuss the importance of security within rosewood hotels
Security department in hotels is mainly emphasised on the basis of securing
safety and security of the guests. This department is also responsible for providing
safety to the staff personnels which are working in different department in hotel industry.
Various privacy policies are being designed by the rosewood hotels for ensuring privacy
concerns of guests mainly notice for personalized data being given by guests must not
be processed regarding with safety concerns. The security systems are mainly

important in the rosewood hotel for ensuring hotel with theft proofing. Also protecting
guest safety and personal property while staying in for acquiring luxury accommodation
services in rosewood hotel (Meira and et.al., 2019). This hotel industry has also
established smoking and heat detector system in every room for responding emergency
for securing guest interest. Also various health and safety training are being provided to
staff of hotel for responding of fire emergency and safety concerns of guests.
Thus, for establishing security systems in hotel will helps in providing immediate
service to guest in case of emergency occurred for medical services. Also, it helps in
providing friendly behaviour from staff personnels which aid in providing honest staffs
with guarantee quality services to guest which are staying in rosewood hotel.
Assess the role maintenance plays within the accommodation services in ensuring
overall guest satisfaction (Merit criterion)
The role of maintenance department in hotel aims in establishing and providing better
and improved accommodation services to guest in hotels. As the maintenance
department helps in supporting various departments by developing the hotel up do date
a for ensuring the services being given by rosewood must be up to date. This
department ensures safety of staff personnels also guests by ensuring proper
infrastructure of hotel, also various facilities as of steam serviettes , electricity, pipelines
sewage, furniture and fixtures are properly maintained by maintenance department
(Kwong, Foster and Peel, 2022). Thus, this department aims in providing better
accommodating services by maintaining the hotel for ensuring quality services.
Critically evaluating importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that
meet overall guest satisfaction (Distinction criterion)
The importance of communication between the housekeeping an the other
facilities department of hotel for providing the quality accommodation services. As by
communicating wit the front office department also the food and beverages department
helps to establish quality services and on time services to guest which are staying ate
rosewood hotels. Also, by communicating with the security department for responding of
any uncertainty in rooms (Sayin, 2019). Furthermore, housekeeping department
communicates with maintenance department for maintaining room services properly as

of steam, food and beverages services on time, 24 hours room services, correcting
faulty plugs, leaking of pipes, ensuring proper functioning of air conditioning services,
cleanliness and safe environment for rooms (Febdilan, 2022). Thus communicating with
other facility department will help in providing quality accommodation services to guest
which aims providing better satisfaction to guest which results in achieving overall
objectives of rosewood hotel.
CONCLUSION
From this report it can be concluded that accommodation services are those
which are provided by various hotel industries to guest in order to ensure various leisure
service. Rosewood hotel being the luxurious hotel in London performs various functions
and provide various premium services to guests. By discussing front office functions
within a variety of accommodation services helps in providing quality accommodation
services to guest. Also, by analysing key roles within the front office department aims in
better communicating with housekeeping and prominent services by hotel. Furthermore,
by evaluating the importance of maintenance department , security and housekeeping
department aims for achieving and establishing better quality accommodation servuces
to guest.

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Online
LUXURY ACCOMMODATIONS. 2022.[Online]. Available through:
<https://www.rosewoodhotels.com/en/london/accommodation>