Managing Accommodation Services in Rosewood Hotel

UNIT 7: MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENT
INTRODUCTION..............................................................................................................3
MAIN BODY..................................................................................................................... 3
Explaining the rosewood hotel of front office functions within a variety of
accommodation services. ............................................................................................3
Discussing the key roles within the front office department..........................................4
Analysing operations of the front office department within a rosewood to meet the
overall business mission and objectives (Merit criterion) .............................................5
Reviewing key roles found within the housekeeping department in rosewood hotel ...6
Assessing the importance of forecasting linen stock and other guest supplies to
ensure sufficient supply to meet demand. ...................................................................7
Illustrating the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality accommodation
services........................................................................................................................ 7
Critically evaluate a range of different accommodation services and the role front
office plays in achieving positive grading, classifications and reviews to meet overall
business objectives for guest satisfaction and profitability (Distinction criterion) 100...8
Examining the importance of scheduling maintenance or repair work to minimize
disruption to guests.......................................................................................................9
Discuss the importance of security within rosewood hotels .........................................9
Assess the role maintenance plays within the accommodation services in ensuring
overall guest satisfaction (Merit criterion) ..................................................................10
Critically evaluating importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that meet
overall guest satisfaction (Distinction criterion)...........................................................10
CONCLUSION............................................................................................................... 11
REFERENCES...............................................................................................................12

INTRODUCTION
Accommodation services are those which are being provided against some
paying terms to various tourist by hotel industry and tourism industries. These services
are being provided to various individual. These services are being given for providing
seamless experience which will add value and gain prestigious services to users or
guest in hotel industries. The accommodation services providers gives wide range of
services to guest in hotel industries. The “rosewood London hotel” being luxurious hotel
providing various services to guest including staying, in dine restaurant, dinning and
various accommodation services to guest being visited at hotel. This report will provide
details by discussion on the role of front office department within accommodation
services. Also, assessing abound the contribution of housekeeping department for
providing effective accommodation services. Lastly exploring about the role facilities
and security plays within accommodation services.
MAIN BODY
Explaining the rosewood hotel of front office functions within a variety of
accommodation services.
Front office department in hotel is mainly defined as the area or space which is
directly connected with guest of hotel. It is mainly situated at the entrance of hotel. After
arriving at hotel guest is being communicated at the front office first. Front office
department play key role in hotel sector as, front desk office are responsible for
establishing first expression in front of guest which helps in identifying services being
offered at rosewood hotel. This department generally helps the rosewood hotel for
operating with better portability (Aharon, 2020). This department is important in
rosewood hotel as the front office is responsible for handing various problems of guest
related to enquiries. Various functions being preformed by front office department are
as follows :
Registration of guest : This function is also being performed by front office
department as, the front office desk at the rosewood hotel will register the check in and

check out from room being equipped with guests. Also, reserving guests with well
booking system.
Guests data bases, services, records : This department mainly full fills guest
enquiry related services, also maintains data relating to guest, which will help in creating
guest profile, obtaining feedback and checking likes and dislikes for the guest.
Auditing: Front office department will also maintain audits of hotel as it mainly
evaluates net daily cash flows which helps in ensuring the net outflows and inflows of
cash by giving services.
Concierge : This is popular known with guest series manager as it aims for
handling luggage for guests, mailing reservations, arranging tours.
Inquiry: In the rosewood hotel, front office department will aids in giving and
solving inquiry of various guest relating to various problems also helps in alerting all the
movements being performed by guest in hotel.
Telephonic services: This function being performed by front office department
order to maintain all services up to date with the request of guests (LUXURY
ACCOMMODATIONS, 2022). Furthermore, it aids in facilitating guest for enquiring for
various problems.
Reservations: The front office department will reserve the rooms of guest via
hone cal or by booking thorough various websites also from e-mail with the confirmation
of guest. Here various fillings into registers for recording the information related to
guests (Akgunduz, Alkan and Adan Gök, 2021). Also, updating room status also various
dining services reservation is being performed by front office department in rosewood
hotel.
Discussing the key roles within the front office department.
Referring to the rosewood hotel of London, the front office desk department roles
into the hotel. The hotel is offering various services including ala carte breakfast,
dinning services, rooms, Wi-Fi, spa, steam room etc. The rosewood hotel offer various
services to guest after staying in hotel (Cobanoglu and et.al., 2021). The prominent
roles being performed by front office department in rosewood includes, creating data
base for guest which are being arrived at hotel, handling guest accounts, coordinating
various services related to guest related (rooms, fitness suits, parking facilities, butler