Job Satisfaction And Organizational Performance

Running head: JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE
JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE
Name of the student
Name of the university
Author note

JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE1
Table of Contents
Introduction......................................................................................................................................2
Background information and justification...................................................................................2
Problem statement.......................................................................................................................3
Aim of the research......................................................................................................................3
Objectives....................................................................................................................................3
Critical literature review..................................................................................................................4
Hospitality and hotel industry......................................................................................................4
Literature review about job satisfaction......................................................................................4
Hotels performance in terms of financial indicators....................................................................5
The relation between job satisfaction and annual revenue of hotels...........................................6
Research methodology.....................................................................................................................6
Research variables.......................................................................................................................6
Research philosophy, approach and design.................................................................................7
Data collection methods..............................................................................................................7
Data analysis methods.................................................................................................................8
Findings and discussion from the secondary data analysis.............................................................9
Conclusion.....................................................................................................................................11
Recommendations..........................................................................................................................11
Limitations.....................................................................................................................................12
References......................................................................................................................................13
Appendix........................................................................................................................................16

JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE2
Topic: Employee job satisfaction impact on annual profit margin in the hotel industry of
Australia
Introduction
Background information and justification
The organizational operational performance is based on the effective functioning of the
employees in accordance with the needs of the venture. According to Sharma (2019), the
financial performance of an organization is reflected from the satisfaction of the employees and
their collaborative functioning towards meeting the organizational common objectives. In this
connection, the research will assess the manner in which job satisfaction among the employees
supports the hospitality industry in Australia to improve their financial performance. Job
satisfaction is specifically reliant on the nature of the operations, the management initiatives and
policies. It has been noted that the hotel industry in Australia has grown exponentially with a
market size of AU$13 billion and the involvement of 1696 businesses (SHARMA & Gursoy,
2018).
The major variables that would be considered in the research are the annual turnover of
the hospitality industry in Australia and the rate of employee satisfaction in the different
processes. However, it has been noticed that certain flaws in the industry has resulted to lack of
retention capabilities of the organization in the different markets. Therefore, the research will
aim at identifying the success factors of the hospitality industry while measuring it in terms of
annual turnover and the rate of retention of the employees.

JOB SATISFACTION AND ORGANIZATIONAL PERFORMANCE3
Problem statement
The increased rate of job turnovers in the hotel industry has brought about significant
changes in the organizational operations. It has been observed that around 1.88 million
employees of the hospitality industry resigned from their respective job positions in the year
2018 (Hammer & Avgar, 2017). The impact of employee turnovers in the organizations are
huge. The key aspects of change in the organizational operations are based on the effective
functioning of the systems in accordance with the needs of the venture. Lee, Kim and Park
(2017) stated that the job satisfaction among the employees are specifically reliant on factors like
pay scale, organizational climate, managerial factors and rewards for the initiatives.
The minimization of employee satisfaction in the hospitality industry and turnover
affected the capability of the sector in improving their performance while operating as per the
changing needs of the clients. The retention of the skilled and experienced employees supports
an organization in improving their operational performance while adhering to the market
demand. However, the increased staff turnover in the Australian hospitality industry affected the
capability of the same in increasing the effectiveness of the business operations in accordance
with the demand of the customers.
Aim of the research
The aim of undertaking the research is to identify the impact of job satisfaction among
the employees on the annual profit margin in the hotel industry of Australia
Objectives
The research objectives will be: