Self-assessment of skills and competences

This report discusses the benefits of ongoing professional development for various stakeholders, professional employer expectations of skills and competencies, self-assessment of abilities, skills and competencies, learning theories for personal and professional development, development plan for enhancing competencies and skills, and strengths and weaknesses of job interview process.

Self-assessment of skills
and competences

Table of Contents
INTRODUCTION...........................................................................................................................4
Main Body.......................................................................................................................................4
Discuss the main benefits of on-going professional development for various stakeholders .....4
Professional employer expectations of skills and competencies within a specific organisational
context.........................................................................................................................................5
Assess own abilities , skills and competence for the specific job role .......................................6
Discuss range of theories of learning theories that are used for personal and professional
development process...................................................................................................................7
Develop a plan related to development in order to enhance chosen competencies and skills
within a specific work context ...................................................................................................8
Undertake a job interview for a suitable service industry role.................................................10
Describe about weaknesses and strengths of applied interview process..................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identity is defined as attitudes, values, knowledge, skills and beliefs shared with
others within a group. Professional identity and its development takes lots of efforts and planning
to create it into effective manner. In the present report, Marriott International Inc hotel is taken
into consideration. It is an American multinational company that franchises, operates including
hotel, residential and timeshare properties(McFarlan., 2020).The present report will cover
discussion about key benefits of ongoing professional development and also about professional
employer expectations of skills and competencies within a particular organisation. In addition to
this, the report covers analysis about own abilities , sills and competencies for a specific job role
and also about development plan for enhancing skills and competencies. Moreover, the report
will cover discussion about strengths and weaknesses of job interview process.
Main Body
Discuss the main benefits of on-going professional development for various stakeholders
Stakeholders is the person or group who is effectively depended on an organisation in
order to satisfy their own needs and wants (Beauvais, 2018). Stakeholders is someone who has
interest in the functioning and profitability of the company. In case of chosen hotel, there various
stakeholders that has interest in the functioning of the hotel such as employees, customers,
government and so on. Ongoing professional development of these stakeholders helps hotel to
achieve desired goals and accomplish various benefits as mentioned below:
Benefits of ongoing professional development for employees:
Employees are considered to the major stakeholders of the hotel, and getting ongoing
professional development can help employees to perform better, it also lead to make employees
satisfied. Skilled and satisfied employees are highly productive and effectively contribute to the
growth and success of the organisation. Also ongoing professional development also helps
employees to effectively add value to their Cvs leading to assist them in their future job. The
employees of the chosen hotel can offer quality services to their target audience and satisfy their
needs (Simpson, 2018).
Benefits of ongoing professional development for customers:

Another essential stakeholders of the company are the customers, they are considered to
be the driving force behind the growth and development of the company. Customers can also be
benefited from the ongoing professional development of members of staff. It can lead to getting
better services from staff members of the chosen hotel leading to enhance their overall
satisfaction level.
Professional employer expectations of skills and competencies within a specific organisational
context
Professional employer managerial skills which are mostly expected by the organization are -
Planning - It refers to individual ability to initiate activities in systematic way according to the
guidelines of organization. It also refers to initiating set of actions for achieve certain goals
with the available resources (Meissner and Shmatko., 2019).In context to Marriott hotel,
managers have the responsibility to provide all types of facilities to customers with proper
plan and effective strategies.
Communication Skills– It is a very important part specially for manager in organization. It
refers to in which way manager clearly shared information with its teams. In this way
manager ensure that group acts as a unified workforce. It helps manager to complete the task
in time with team. In context to Marriott hotel, manager must maintain proper
communication with whole organization. Because without proper communication tasks are
not assigned properly.
Decision Making – It is a very important skill for manager specially in critical situations.
Making correct and right decisions give positive results for organization's success, while
incorrect decisions creates poor performance. In context to Marriott hotel manager must be
responsible for every decision in all type of activities (Simpson., 2018). A good manager
needs to possess great decision-making skills, for achieving organizational objectives
successfully.
Motivating – It is an another important skill in an organization for managers. Motivation skills
helps manager to bring a desired response from other employees. There are various
numerous motivation techniques which are used by managers for choosing the right ones.
These are depends on team culture, team personalities, and so on. In context to company,

manager are responsible for motivating employees in organization for increase their
productivity and service towards customers.
Problem Solving Ability – Problem solving ability is a very important part for manager to
understand the problems of employees and customers. A good manager must have the
ability to tackle and solve the frequent problems . It involves identify certain problems then
prepare the best way to handle the problem with best solution. In context to company,
managers must have great problem-solving skills for handling team easily.
Assess own abilities , skills and competence for the specific job role
There are the different range of the essential skills, abilities and competency which
should be possess and develop by the hospitality manager. This is including the interpersonal
skills, communication skills, supervisory skills and leadership skills along with the positive
personality. Hotel manager have to be effective communicator and oriented to the detail
(Meissnerand Shmatko, 2019). The interpersonal skills are the specific type of the social skills
which includes the empathy, active listening and emotional intelligence, this is the very essential
hotel manager skills as they have to interact with the customer and treat them well.
Communication skills are another important set of the ,manager skills this is involving the
effective verbal, non-verbal and written communication with the aid of which they can manage
the all essential managerial task of customer data writing and awareness. Supervisory skills is
another essential skills which is use by the manager to direct and guide the subordinates of the
hospitality management. Leadership skill should also be possess by the hospitality manager
including the relationship building, integrity, problem solving and ability to each or guide.
Manager of the hospitality organisation should possess the willingness to learn, they should
manage the conflict and resolved it effectively and manager should be self motivated. Manager
should be able to always find the to be productive. They should be innovative and creative with
the helps of which customers is can be effectively satisfy and supported with the appropriate
hospitality services(Zylstra, Tomlin and Pitonyak, 2020).

Discuss range of theories of learning theories that are used for personal and professional
development process
Learning is the basic approach which are used to make a process for being together and make a
personal environment in the professional market. There are different range of theories which are
applicable for the society and work as per the need to analyse and make systematic growth in
different possible challenges (McFarlan, 2020). Some of them are mentioned below:
Behaviourism: This is the basic approach which is used for learning and originated in the early
of 1900. this theory generate the basic idea of generating behaviourism to learn different consist
of change and provide a relevant growth in managing and ability to work effectively. The need to
complete major behaviourist to make appropriate interest and achieve measurable changes in the
behaviour of an individual. The use of learning theory and practices to work with the personal
and professional development to achieve appropriate process in addressing the process and
recognise with the reward management process. It will be helpful for provide a right sequences
for the appropriate growth with partial behaviour and needed to be learned and elaborated the
task in managing analysis.
Constructivism: This theory is helpful for rise to the idea and learner are able to make a passive
recipients of information and achieve construct their mental process. Some of them are able to
work effectively and manage the learner to reviewed the process and make sense to achieve
informational process to interpretative the process in different ways. It is basically beneficial to
found the common and achieve appropriate approaches in different channel and make cognitive
guide for the learner's perspective and generate the knowledge in appropriate ways.
Social learning theory: This theory has been developed and manage the both cognitive and
behavioural framework to analyse the systematic change and embrace the attention and memory
to achieve higher value of appreciation. This theory is generally helpful for work effectively and
make systematic growth in managing the behaviour in reproduction and motivation. With the
help of this theory most of the company are able to provide a systematic growth and achieve
applicable data in different perspective to arrange the learning and well documented method
(Vogel and Schep‐Akkerman, 2018). All of these theories and approaches are helpful for
conducting appropriate growth and achieve higher skills to learn and manage the data in different
challenges at personal and professional development.
6

Develop a plan related to development in order to enhance competencies and skills within a
specific work context
What do I want to
learn
What do I have to
do
What support and
resources will I
need
How will I
measure success
Target date for
review ?
Time
Management
There are several
ways of
developing time
management
skills such as start
your task early,
set limits for what
will be going to
say yes, giving
break ,
prioritizing task,
scheduling task
and deadlines,
organize your
workplace, learns
patterns of
productivity, use
technology which
assist in
accountability,
focus on one task
time, reinforce
good habits.
Manager will
advice me in
managing
activities by
allotting time as
well as provide
feedback
according
conducting
activities on
time(Vogel, and
Schep‐
Akkerman.,
2018).
I will measure my
success by
accomplishing
goals and
objectives of
allotted activity
on time.
Formal and
informal
appraisal.
Post 30 th
November
7

Decision making By analysing each
and every aspect
of project in
effective manner
the decision
which help in
terms of
developing
decision making
skills in more
effective manner.
The team
members will
assist in terms of
decision criteria
whether they are
correct or not.
Project manager
also help in terms
of this same
criteria. Feedback
from team
members and
project sponsor
and higher level
of authority help
in terms of
whether the taken
decision are right
and wrong
My team
members will
assist me that
decision taken by
more are correct
or not.
Along with this,
project manager
will assist me in
the same on
which I am
working.
Feedback from
team as well as
the project
sponsor. Taking
feedback from
higher level
authority for
ensuring that
taken decision are
correct or not.
Post 30 th
November
8

Communication
skills By
communicating
with more
number of people
into efficient
manner will
enable to enhance
the skills related
to
communication.
Feedback
provided by the
team members
also help in terms
of developing the
communication
skills.
I will discuss as
well as agree my
priorities with
line manager of
company
Ensuring that I
have attended all
agreed high
priority training
which help me in
developing my
communication
skills.
Post 30 th
November
In this manner, a manager can improve their skills and competencies which are required
at Marriott International hotel.
Undertake a job interview for a suitable service industry role
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, Please have a seat!”
Interviewee: “Thank You, Sir!”
Interviewer: “Shall we begin with interview?”
Interviewee: “Yes, Sir!”
Interviewer: According to you, what are important abilities and skills a Hotel manager of a
hospitality sector and like ours should possess?”
9

Interviewee: “Communication is one of the most necessary skill in my point of view and
according to my experience. Moreover, leadership and management skills are also required by
hotel manager of a hospitality organisation. Furthermore, a hotel manager should also have team
management skill in order to achieve goals of an organisation”
Interviewer: “What is your point of view about employee motivation?”
Interviewee: “As a hotel manager I tried to understand my team members into deeper manner
for knowing the motivational factor and influential elements as well. (Zylstra, Tomlin and
Pitonyak, J., 2020). My critical thinking ability allow me to provide appropriate opportunities
which encourage individuals to work into efficient manner at organisational level according to
this analysis.”
Interviewer: “How would you manage your team in critical and pressurising situations?”
Interviewee: “As a Hotel manager of such large organisation I have responsibility to manage my
team so I assign roles and responsibilities according to their strength point and try to cooperate in
unfavourable conditions acting as support system for them. I try my best to keep morale high of
my team members.
Interviewer: “Alright, you may leave. Thank you so much!”
Interviewee: “Thank you for your time. I’m hoping to hear from you soon!”
Describe about weaknesses and strengths of applied interview process
At the time of face to face interview process for hotel manager profile at Marriott
international Inc hotel there are certain strengths and weaknesses which needs of interview
process and it is defined into following manner:
Strengths:
 While conducting face to face interview for hotel manager profile, it gives an
opportunity for in depth data collection and comprehensive understanding as well(Webb,
and et. al., 2006).
 At the time of face to face interview it is easier to understand and analyse confidence
level of an individual.
 The interviewer can easily probe for explanation of responses with respect to this profile.
 Interview can be conducted for longer period of time in order to assess the individual into
deeper manner.
 Visual aids and stimulus material can be used to support the interview.
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Weaknesses:
 Face to face interview for this profile takes longer period of time to recruit and conduct as
well.
 Face to face interview can be expensive and also need effort for timing and travel as well.
 Face to face interview sometimes deliver biased responses.
 Face to face interview sometimes vet the respondent's ability before investing time in
recruitment and interview process.
These are the strengths and weaknesses of conducting face to face interview for Hotel manager
profile at Marriott International Inc hotel.
CONCLUSION
From the above analysing in this report it has been determined that professional employer is a
important part for organization. Without professional employer organization are not able to run
their functions properly. For handling the disputes between employees professional managers
play a very important part with their special ability and skills. The main motive of professional
manager in company is to maintain good work culture in organization between employees. And
good work culture helps to maintain better relation between employees. The most important
work of professional employer is to increase the productivity or work efficiency of employees to
run the organization smoothly. The skills of professional employer also helped the team
members to complete the task in time without any difficulty. Skills are one of the most important
quality for all employees not only manager. Because without skills employees are not able to do
the work in smart way.
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REFERENCES
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