Self Checkout Machines: Importance, Development, and Business Uses

SELF CHECKOUT
MACHINES

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Importance of self checkout machines for business ...................................................................3
Development of self checkout machines.....................................................................................3
How self checkout machines are used in business.......................................................................3
Technological platforms and software used in self checkout machines......................................4
Types of business and organization uses the technology.............................................................4
The effectiveness of self- service machines.................................................................................4
Relation of this course content and discussion on the nature of the relationship between old
and newly emerging theories and digital technologies on the business structures and practices 5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................1

INTRODUCTION
Self checkout machines are the assisted checkout machines which provides facility to customers
to complete their own payment from retail stores without making a traditional staff checkout.
They are useful for decreasing overhead cost. This essay will look at technology of self checkout
machines which is used for making easy payments. It will discuss the importance and how the
technology has developed, a detailed description of the software and technological platforms
used, what type of business and organization uses this technology and how it is used as a
business tool and its effectiveness.
MAIN BODY
Importance of self checkout machines for business
Self checkout is the useful asset for shopping experience, decreasing overhead cost,
enhancing the productivity and customer experience as well as revenue. it has become essential
for people who are performing their business or day to day activity. Many retail outlets and
grocery stores accept this technology which decreases traffic issues. Customers can easily make
their payments through the self checkout service rather than waiting in queues. The certain major
advantage of this was it has decreased the overhead cost and less time and money is consumed
for hiring and training the cashiers (Barbosa Neves and et.al., 2019). Also, self-service facility
increase staff productivity for keeping them busy in working to improve customer experience as
per required. It consumes less space as compare to the cash counter departments.
Development of self checkout machines
The idea of self-service checkout was invented in early 90s by Dr Howard Schneider who
developed the first self checkout system known as Service Robot (Zelizer, 2019). The retailers
saw this cost-cutting and useful tool which reduces number of employee from checkout lanes.
This technology decreases the time spent on checkout to 30 seconds. For the working of self
checkout with RFID technology items are must be placed with RFID tags and the expensive
checkout machines should be installed in stores. This works as the machine automatically scan
products in the bag and shows the total price. This technology reduces the time to 30 seconds.
The purpose of developing self checkout as it seems beneficial for saving time at checkout lanes,
easy to manage by customers on their own (Borba, Chiari and de Almeida, 2018).