Service Level Agreement for CCP Club

Running head: SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT
Name of student
Name of university
Author’s note:

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SERVICE LEVEL AGREEMENT
Table of Contents
Introduction....................................................................................................................2
Discussion......................................................................................................................2
Service catalogue.......................................................................................................2
SLA requirements......................................................................................................4
Implementation issues................................................................................................5
Conclusion......................................................................................................................5
References......................................................................................................................7

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SERVICE LEVEL AGREEMENT
Introduction
This report aims to provide the Service Level Agreement for the CCP club and
discuss the aspects of the SLA for the organisation. A service catalogue is provided in this
report along with the SLA requirements. The implementation issues of the SLA is detailed in
the report. At last, the report settles with a suitable conclusion for this report.
Discussion
Service catalogue
Service name: The service name must state terms using which the service is denoted
to by club as well as it includes all the terms mentioned to by the IT community. Frequently,
the service names might differ among the IT community and the business (Laplante 2017).
The documenting of the service name eradicates all the misunderstanding that might happen
around names or name of any service. The CCP club must clearly define the services that the
club aims to provide for eliminating any confusion among the IT community and the business
community.
Service description: The description of the service must be written using simple
means that could be understood by all the persons connected to the club. The description
must be concise and accurate defining only the service name.
Availability: The information of the critical period the change management with the
regards of authorising and then scheduling the Request for Change. The data of availability
must contain the details related to availability of service both along the hours as well as the
data by declaring the obvious exemptions. The critical periods for service to business must
also be stated clearly (Ghavimi and Chen 2015). If it is known, amount of the business users
who could utilise this service must also be stated clearly and this helps with the knowledge of