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Service Operation Management of McDonald’s : Report

   

Added on  2020-01-23

8 Pages2001 Words147 Views
SERVICE OPERATIONMANAGEMENT
Service Operation Management of McDonald’s : Report_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK...............................................................................................................................................3Definition of terminology and concepts which are used in quality processes.............................3Characteristics of different areas of this sector............................................................................5Strength and difference between quality theories and models....................................................6Recommendation for organization in improving quality processes............................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
Service Operation Management of McDonald’s : Report_2
INTRODUCTIONOperational Service management is an area of management which is usually concernedwith the designing and also in controlling the process of production. It also include redesigningof business operations in the production of different types of goods and services. It is alsoconcerned with managing process which usually converts inputs in form of raw materials, energyas well as human resources towards valid output (Mok, Sparks and Kadampully, 2013). Further,the relationship of operation management with senior management can be seen same as that ofsubordinates with superiors. Considering the above topic into consideration, the organization undertaken for thepresent study is McDonald’s which is American Hamburger fast food restaurant having itsoperations whole around the globe. Cited firm is also considered as one of the largest chain ofrestaurants which is serving around more than 68 million customers in different 119 countriesacross the globe. Firm also possess a strength of more than 400,000 employees who are givingtheir productive services and maintaining the goodwill of cited business firm.TASKDefinition of terminology and concepts which are used in quality processes Service operations management plays an important role in the organization and thedepartment head tend to maintain the quality of the products which they are serving to theirpotential customers. It is utmost necessary for manager to give utmost quality food which theyare offering to their new as well as existing customers (Sallis, 2014). If the same is notconsidered then consumers will change their brand and will switch to competitors products. It isutmost necessary for the firm to provide best quality of fast food so that they can excel therevenue and turnover along with a happy customer base.Services operations usually encounterdifferent opportunities and challenges and the same can be seen in form of tangible goods. Dueto this, firm might require unique operational considerations. Further, it is necessary for managers to identify major differences between the servicesand goods. Improving service quality will lead into more of the consumer satisfaction and bysatisfying the customers, organization will be able to meet their desired goals and objectives.
Service Operation Management of McDonald’s : Report_3

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