Trends and Opportunities in the housekeeping

Trends and opportunities

Abstract
Current research is based on trends and opportunities in housekeeping. The housekeeping
department is responsible for specific work in hotel spaces, with the goal of providing a
clean, comfortable atmosphere for hotel guests to enjoy. Furthermore, housekeeping
operations are gradually becoming an important aspect of hotel operations, ensuring the
cleanliness, security, and aesthetic appeal of the hotel. Along with this, project is also based
on different trends and opportunities that needs to implement by hotel in day-to-day
operational activities as it provides assistance in attaining competitive success. In addition to
this, Marriot hotel is considered for analysing the same as it is one of the famous hotels that
provide accommodation services to its customers as per their needs and wants. Furthermore,
different chapter like introduction, literature review, Research methodology, data collection,
data analysis, Conclusion and recommendation. With the assistance of this, investigator can
easily undertake overall research in reliable way and make it more authentic.

Contents
INTRODUCTION...............................................................................................................................3
LITERATURE REVIEW...................................................................................................................4
RESEARCH METHODOLOGY.......................................................................................................8
DATA COLLECTION AND INTERPRETATION........................................................................11
RECOMMENDATION AND CONCLUSION...............................................................................24
Conclusion.......................................................................................................................................24
Recommendation.............................................................................................................................24
REFLECTION AND ALTERNATIVE METHODOLOGY..........................................................26
REFERENCES..................................................................................................................................27

Title: Trends and Opportunities in the housekeeping
INTRODUCTION
The term housekeeping is referring to the cleanliness but it includes as a broad
importance in hospitality industry. As it is also play a significant role in maintaining
cleanliness and hygiene within the hotel so that guests can get positive experience. In relation
to this, hotel housekeeping is one of the important and backbone among all the departments,
in this, housekeeping department performs a detailed work in hotel areas in which it focus on
providing clean, comfortable environment for hotel guests to enjoy. In addition to this,
housekeeping operations are also increasingly becoming a major part of hotel that ensure the
cleanliness, safeguarding and aesthetic entreat of the hotel (Lan, and et. Al., 2020). As per
current and competitive scenario, maintaining hotel is very tough and at the same time
satisfying its guest is even more tougher. This is the reason the department of housekeeping
is important because it focus on preparing clean guestrooms as per timely basis but as per
current environment, enormous changes have been also made in hospitality industry. As new
trends and technology is providing strengthen to hotel day to day operational activities. A
hotel lives on the selling of rooms, food, drinks and other minor facilities, such as health club
spa, laundry etc. The selling of rooms and facilities constitutes at least 50 per cent of all
revenue, making this main component of the profit margin of the hotel. Today, the
housekeeping department's commitment and hard work in giving its customers a coveted
experience also has a direct impact on the guest's stay in the hotel. The heart of a hotel are the
hotel rooms and suites. In this present time, its focus is laid on the innovating, training,
creativity and use latest equipments in the housekeeping. The trends and opportunities
involved in hospitality sector are go green, technology savvy housekeeping, outsourcing
services and many others.
Additional the cleaning routines are being implemented throughout the industry, consisting
remote controls, light switches and key cards. Rooms as well as public areas should never be
too clean, so the rotas and procedures can be checked. During cleaning, housekeeping
workers can wear gloves and use the alcohol hand rub before and wearing gloves. Having
hand sanitizer available, particularly but not limited to lobby as well as restaurant, on entry to
each area is also a great way to minimise spread and risk This department is also responsible
for bringing in the latest share of profits and revenue to the hospitality sector. Apart from this,
COVID-19 is also a biggest issue that faced by the entire world as it also affects the
hospitality industry. Under this pandemic situation, many hotels are already closed that hits

pause on numerous cash outflows. This is the reason that housekeeping department takes care
of guest and also maintain cleanliness at the time of providing services.
Background of Research
Housekeeping is related to management of chores and duties included in running of
house like cleaning, home maintenance, bill payment, cooking and shopping. These all the
tasks are may performed through household members or through persons hired for purpose.
London Marriot is hotel that is located on the Park Lane overlooking in exclusive Mayfair
District of the London (Chétrite and et. al., 2017). The housekeeping duties in London
Marriot consists maintaining hotel to better possible state in context of cleanliness.
Rationale of Research
The present investigation is mainly conducted to examine the issues and the key
trends in housekeeping in the hospitality sector. This research helps in enhance in skills and
the core competencies for perform the investigation in significant manner (Fortes and et. al.,
2016). The main purpose of undertaking this research is to explore the trends and
opportunities within the housekeeping and at the same time also determine the impact of
COVID-19 over the housekeeping department of hotel. This study provide vast information
towards the specified area that help investigator to enhance its skills and knowledge. With the
assistance of this, researcher can easily make proper decision and also improve the
possibilities of attaining positive outcomes. Along with this, current investigation is also
assist in determining current trends and opportunities that help hospitality industry to improve
their performance at market place.
Research aim
“To analyses the trends and opportunities in the housekeeping and impact of COVID-
19 on housekeeping.” A study on Marriot hotel.
Research objectives
• To examine the role of housekeeping within hospitality sector.
• To determine the trends and opportunities in the housekeeping.
• To identify the impact of COVID-19 on housekeeping within the hospitality
industry.
Research questions

• What is the role of housekeeping within hospitality sector?
• What are the different trends and opportunities in the housekeeping?
• What is the impact of COVID-19 on housekeeping within the hospitality industry?
LITERATURE REVIEW
This section play a significant role in undertaking research activities as it help in
gathering detailed and in-depth evaluation towards the specified topic and area. Mainly, it is a
survey that is related with the scholarly knowledge on a particular topic. It also used to
determine the gap that present in the research. Along with this, it also includes various
sources such as books, journals, articles, newspapers, online materials and many more. All
these are effective and also based on previous evaluation. As it also provide comprehensive
overview about the research topic that contributes in improving the possibilities of attaining
valid and reliable results at the end of the investigation. Furthermore, it also includes the
detailed information on the basis of research questions to effectively address the issue present
in the research.
Role of housekeeping within hospitality sector
According to Jiang and Wen, (2020), Housekeeping is a division in the hospitality
industry that ensures hygiene, hygiene and a perfect environment in every sector except the
kitchen. Housekeeping is also regarded as the cornerstone of the hotel business. The hotel
company is up to the guest. A regular guest is conscious of the difference between a positive
and a negative hotel. In a world of global competition, the customer would prefer an
accommodation in which they stays safe. Guests like more than just wine and dine.
Housekeeping is the department within the hospitality industry that could be responsible for
getting the guest back to the apartment again and again. The Marriot hotel's housekeeping
manager maintains the cleanliness, security and aesthetic attractiveness of all rooms and
public areas. The housekeeping department of Marriot hotel not only renovates (needs to
prepare and maintains guest rooms clean) in a reasonable time, but also cleans and maintains
everything in the hotel such that the property is as new and beautiful as the day it opened for
business to the company. The commitment that housecleaning creates to give a guest a
comfortable room has a direct effect on the guest's satisfaction at the hotel. There are three
more workers employed in the housekeeping staff compared to any other hotel department.
Housekeeping is refers to the operational department within the Marriot hotel as it is

responsible for maintenance, cleanliness, upkeep of rooms and surroundings. Mainly, the
efforts that housekeeping department make in providing better services to guests in order to
improve their positive experience. It has been analyzed that housekeeping department play a
significant role within the hospitality sector as it is also responsible for managing as well as
coordinating all the essential activities within the hotel to keep all the guests satisfied.
In hospitality industry, housekeeping play a significant role in maintaining cleanliness and
hygiene within the Marriot hotel so that guests feel more comfortable at the time of
consuming services. On the other side, poor housekeeping is also put negative impact over
the guests experience as they get less satisfied towards the services
As per current scenario, COVID-19 is major pandemic situation that affect entire activities of
people and organizations as well. In hospitality context, it also affect each and every
activities of housekeeping that can reduce experience towards the services that they offered.
It is important for hospitality sector to used all the safety measures in the housekeeping at the
time of COVID -19 pandemic situation. This can be contributes in managing positive
customers experiences within the Marriot hotel and its services
Sales of rooms represent a minimum of 50% of these sales. As a result, the bulk of the
hotel's profitability comes from room sales, since a room when made can be sold over and
again. The progress needed by the housekeeping staff to give the customer a comfortable
room has a significant impact on the customer's satisfaction at the hotel. The guest rooms are
at the centre of the Marriot hotel. The housekeeping manager not just to provides clean guest
rooms in good time for visitors to arrive, and also maintains or preserves everything in the
property so that the building is as new and appealing as the day it started operating.
Housekeeping is therefore an ancillary division that adds a great deal to the overall credibility
of a company. Apart from hotels, professional housekeeping services are very much in
competition in hospitals, on cruise liners, in offices and more. Because most of these
organisations tend to outsource these tasks, contractual housework is becoming more and
more common around the world. Apart from this, there are some major role of housekeeping
department within the hospitality industry:
• To reach the best possible productivity in maintaining the support and treatment of
the visitors and the smooth operation of the Marriot hotel.

• To build a warm environment and to ensure courteous, efficient service from all
the workers of the department.
• To make sure high levels of cleanliness and routine upkeep in all areas for which
the agency is responsible.
• To make coordination among renovation and refurnishing within the hotel along
with proper management of staff members and with interior designers rooms.
Different trends and opportunities in the housekeeping
According to van der Velden and et. Al., (2020) The hospitality industry is a service-oriented
industry whereby guest satisfaction and loyalty are uncompromising. It is also very critical
that high standards of safety, safety, hygiene and sanitation are preserved to ensure the total
customer satisfaction. In order to execute as well as perform necessary function there are
various skills that are important for housekeeper within the hotel. By this, housekeeper can
easily provide better experience to its customers that improve their satisfaction level.
Hospitality industry is refers to the service oriented sector in which the experience and
satisfaction of guests are uncompromising. This is the reason that it is quite important for
hotel to maintain high standard in terms of security, hygiene, cleanliness in order to provide
highest level of customers satisfaction. It may assist Marriot hotel in improving their
customers base and also enhance its positive brand image.
The housekeeping is important to the success of the Marriot hotel, because it not only
improves each aspect of the hotel's face, but is also the highest revenue producer. With
advances in technology and innovation, the image of housekeeping has evolved and is no
longer be considered a back-of-the-house hotel agency. The housekeeping division was
assumed to be accountable for ensuring basic cleanliness and management of the premises,
and much less focus was put on research – documents, technology, professional development
related to the latest developments in the field of housecleaning. Over the last few years, and
while a great deal of attention has been paid to creativity, creativity, training, the use of latest
knowledge and tools and software in the household sector. In this regard, there are some
different trends and opportunities that consist in the housekeeping in today’s modern world:
Go Green: Going green is considered as a new trend and housekeepers are using eco-friendly
facilities, irrigation and energy-saving goods. Gradually concentrating on tourism
development and environmental policies, there is far more to be ecologically sustainable than