Develop and Implement Service Programs - Workbook Activities

Assessment Task
- Written
tmpfkmur7k0B73421.doc_759986584.docx
Unit Code/s &
Name/s
Networking and Services Programs Cluster
CHCCCS007 Develop and implement service programs
CHCPRP001 Develop and maintain networks and collaborative
partnerships
Assessment Type Written
Assessment Name Workbook Activities Assessment Task
No. AT1
Assessor Name
123 TMP E – Assessment Template – Written v1.3 Page 1 of 43

tmpfkmur7k0B73421.doc_759986584.docx
Instructions to
Student
General Instructions:
As you read through the Learner’s guide you will be directed to tasks
identified as 1A, 1B etc. These tasks will test your understanding of the
content that you have just read and how it applies to professional practice
within the Human services.
Each task provides you with an estimate of the time it may take you to
complete that particular task.
Please respond to these questions and when you have completed all the
questions please submit as requested by your teacher.
Information / Materials provided:
A PowerPoint presentation summarising key points relevant to the
assessment question is provided in the Supplementary resources section
on the Connect site for this unit.
Assessment questions are provided below.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your
ability to demonstrate the following key skills/tasks/knowledge to an
acceptable industry standard:
 Developed a plan for consumer participation and engagement in
decisions about service provision.
 Evaluated the organisational context and its impact on service
delivery.
 Identified strategies for seeking input from internal and external
stakeholders.
 Identified the needs of individuals as the basis of service planning.
 Recognised barrier to participation and process to overcome the
barriers.
 Consulted with clients so as to monitor changing needs.
 Identified strategies to consult and collaborate with other services to
meet clients’ needs.
 Evaluated broader organisation context and its impact on service
delivery.
 Identified strategies for involving clients in management processes.
 Considered individual differences, rights, needs and preferences in
the planning processes.
 Discussed the benefits of assessing resource requirements.
 Identified the benefits and stories for developing support procedures.
 Communicated roles and responsibilities to staff and clients.
123 TMP E – Assessment Template – Written v1.3 Page 2 of 43

tmpfkmur7k0B73421.doc_759986584.docx
 Identified strategies to monitor services delivery within a budgetary
framework.
 Outlined the benefits of seeking feedback regarding service delivery
 Assessed program service delivery.
 Identified opportunities for continuous improvement to service
delivery.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your
1st attempt be unsatisfactory (U), your teacher will provide feedback and
discuss the relevant sections / questions with you and will arrange a due
date for the submission of your 2nd attempt. If your 2nd submission is
unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an
overall unsatisfactory result for this assessment task. Only one re-
assessment attempt may be granted for each assessment task. For more
information, refer to the Student Rules.
Submission details Insert your details on page 1 and sign the Student Declaration. Include this
template with your submission.
Once you have completed all documents and saved them to your
computer, you will need to upload them for marking. To do this, follow these
instructions:
1. In the section below named 'Submissions', you have three options;
“Upload' button”, “Choose Existing” or “Record Audio”. (“Record
Audio” should only be used if agreed upon with your teacher.)
2. Browse for your file if using either of the first two methods.
3. Upload your file.
4. Repeat steps 1-3 to upload other files.
5. Enter any comments in the box provided, if necessary.
6. Click the 'Submit to Dropbox' button.
Assessment to be submitted via
 TAFE Queensland Learning Management System: Connect url:
https://connect.tafeqld.edu.au/d2l/login
 Username; 9 digit student number
 For Password: Reset password go to
https://passwordreset.tafeqld.edu.au/default.aspx>
Instructions for the
Assessor
Benchmarked responses have been provided for each of these tasks.
Students need to demonstrate that they have understood the concepts
discussed in the Learner’s Guide.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the
123 TMP E – Assessment Template – Written v1.3 Page 3 of 43

tmpfkmur7k0B73421.doc_759986584.docx
Unit Study Guide.
Workbook Activities
Activity 1A
Objective: To identify internal and external information needs.
1. Discuss four (4) benefits of developing a plan which supports participants’ engagement and
participation.
This is the process involving consumers in the organization decision making and its importance in
context to the participation and engagement of the consumer are as follow.
 Keep customers engaged throughout the journey.
 Develop customers loyalty.
 Important in context to the collection of the customers valuable information.
 Ensuring quality, driving best practice and keeping services centred.
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
2. Outline key stakeholders to involve when you are developing a plan to support participants’
engagement and participation.
Key stakeholders are the divers group of the customers, research participant’s, youth, public,
providers, advocacy group, players policy makers, employees and government.
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
3. Provide three (3) strategies youth work or community services organisations use to engage
participants and consumers in program planning and development.
..............................................................................................................................................................
(1) broad goals, including strategies that are cantered on informing an agency’s policies and
practices on youth engagement; (2) tools and resources for government representatives to fully
implement and model youth engagement, and (3) tips for government representatives to use for
123 TMP E – Assessment Template – Written v1.3 Page 4 of 43

tmpfkmur7k0B73421.doc_759986584.docx
successful engagement of youth before, during, and after government-sponsored events.................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 5 of 43

tmpfkmur7k0B73421.doc_759986584.docx
Activity 1B
Objective: To investigate the needs of individuals as the basis for service provision in line with consumer
participation and engagement plan.
1. Clarify two (2) points you must consider when investigating the needs of an individual and explain
why they must be considered?
Interview stakeholder’s – This is important to consider because this helps to understand individuals
needs in different context.
listening to youth or social media- This helps to monitor and understand more about the target
audience.
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
2. Discuss three (3) social, demographic or other factors which influence the needs of individuals who
are seeking assistance from a community service? Ensure the factors you discuss are relevant to
Australian society.
..............................................................................................................................................................
Unemployment and discrimination- is one of the key factors increasing the needs of assistance for good
life in Australia.
Economic climate and employment conditions- Due to the lack of employability’s in the aboriginal areas
increase the supporting needs.
Discrimination and prejudice- Due to the higher discrimination on the basis of colour community or
sexual orientation Australian youth development in inappropriate which need support.
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
3. The community services sector has aligned values and legislation. Explain three (3) key values
which guide your practice and three key pieces of legislation that guide your work. (You may select
a specific area of work).
Key values guiding practice Legislation
123 TMP E – Assessment Template – Written v1.3 Page 6 of 43

tmpfkmur7k0B73421.doc_759986584.docx
Youth-led National Youth Policy Framework
Inclusivity Youth Inclusion project
Empowerment, quality and safety A strategy for evaluating Empowering Youth
Initiatives
Activity 1C
Objective: To recognise processes and communications that are barriers to participants’ participation
and develop mechanisms to overcome these.
1. In the table below list three (3) barriers to consumer participation and engagement and three (3)
strategies to overcome each barrier?
Identify (3) barriers to participation
engagement
Strategies used to overcome these barriers
Scheduling conflicts collaborating, competing, accommodating
Experience barriers include people with a range of
skills and knowledge in your group
other than the single person with the
single skills. allow each person to pitch
it to the group and bring it to a vote.
Acknowledge that young people do
have knowledge and skills to
contribute.
123 TMP E – Assessment Template – Written v1.3 Page 7 of 43

tmpfkmur7k0B73421.doc_759986584.docx
There is a racial gap between younger and
older generations
Activity 1D
Objective: To interact and consult with people accessing the service to monitor changing needs so that
they can be addressed.
1. How and why do community workers monitor an individual participant’s changing needs. (50
words)
In order to analyse the changing needs of the youth community worker need to collected their
feedbacks related to the existing service and new requirement. They should Identify target
audiences and data sources. This is important because this helps to keep them stratified engaged
and through the aid of this social worker can make the effective plan for youth support. ..................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
..............................................................................................................................................................
2. Identify important aspects of the participant’s life you must consider when monitoring their needs
and how they are changing. Provide at least three (3) examples.
123 TMP E – Assessment Template – Written v1.3 Page 8 of 43