Develop and Implement Service Programs - Workbook Activities
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This assessment task includes workbook activities for CHCCCS007 Develop and Implement Service Programs. It covers topics such as consumer participation, service planning, stakeholder engagement, and service delivery evaluation.
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Assessment Task
- Written
8920263473373788259.docx
Unit Code/s &
Name/s
Networking and Services Programs Cluster
CHCCCS007 Develop and implement service programs
CHCPRP001 Develop and maintain networks and collaborative
partnerships
Assessment Type Written
Assessment Name Workbook Activities Assessment Task
No. AT1
Assessor Name
123 TMP E – Assessment Template – Written v1.3 Page 1 of 43
- Written
8920263473373788259.docx
Unit Code/s &
Name/s
Networking and Services Programs Cluster
CHCCCS007 Develop and implement service programs
CHCPRP001 Develop and maintain networks and collaborative
partnerships
Assessment Type Written
Assessment Name Workbook Activities Assessment Task
No. AT1
Assessor Name
123 TMP E – Assessment Template – Written v1.3 Page 1 of 43
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Instructions to
Student
General Instructions:
As you read through the Learner’s guide you will be directed to tasks
identified as 1A, 1B etc. These tasks will test your understanding of the
content that you have just read and how it applies to professional practice
within the Human services.
Each task provides you with an estimate of the time it may take you to
complete that particular task.
Please respond to these questions and when you have completed all the
questions please submit as requested by your teacher.
Information / Materials provided:
A PowerPoint presentation summarising key points relevant to the
assessment question is provided in the Supplementary resources section
on the Connect site for this unit.
Assessment questions are provided below.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your
ability to demonstrate the following key skills/tasks/knowledge to an
acceptable industry standard:
Developed a plan for consumer participation and engagement in
decisions about service provision.
Evaluated the organisational context and its impact on service
delivery.
Identified strategies for seeking input from internal and external
stakeholders.
Identified the needs of individuals as the basis of service planning.
Recognised barrier to participation and process to overcome the
barriers.
Consulted with clients so as to monitor changing needs.
Identified strategies to consult and collaborate with other services to
meet clients’ needs.
Evaluated broader organisation context and its impact on service
delivery.
Identified strategies for involving clients in management processes.
Considered individual differences, rights, needs and preferences in
the planning processes.
Discussed the benefits of assessing resource requirements.
Identified the benefits and stories for developing support procedures.
Communicated roles and responsibilities to staff and clients.
123 TMP E – Assessment Template – Written v1.3 Page 2 of 43
Instructions to
Student
General Instructions:
As you read through the Learner’s guide you will be directed to tasks
identified as 1A, 1B etc. These tasks will test your understanding of the
content that you have just read and how it applies to professional practice
within the Human services.
Each task provides you with an estimate of the time it may take you to
complete that particular task.
Please respond to these questions and when you have completed all the
questions please submit as requested by your teacher.
Information / Materials provided:
A PowerPoint presentation summarising key points relevant to the
assessment question is provided in the Supplementary resources section
on the Connect site for this unit.
Assessment questions are provided below.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your
ability to demonstrate the following key skills/tasks/knowledge to an
acceptable industry standard:
Developed a plan for consumer participation and engagement in
decisions about service provision.
Evaluated the organisational context and its impact on service
delivery.
Identified strategies for seeking input from internal and external
stakeholders.
Identified the needs of individuals as the basis of service planning.
Recognised barrier to participation and process to overcome the
barriers.
Consulted with clients so as to monitor changing needs.
Identified strategies to consult and collaborate with other services to
meet clients’ needs.
Evaluated broader organisation context and its impact on service
delivery.
Identified strategies for involving clients in management processes.
Considered individual differences, rights, needs and preferences in
the planning processes.
Discussed the benefits of assessing resource requirements.
Identified the benefits and stories for developing support procedures.
Communicated roles and responsibilities to staff and clients.
123 TMP E – Assessment Template – Written v1.3 Page 2 of 43
8920263473373788259.docx
Identified strategies to monitor services delivery within a budgetary
framework.
Outlined the benefits of seeking feedback regarding service delivery
Assessed program service delivery.
Identified opportunities for continuous improvement to service
delivery.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your
1st attempt be unsatisfactory (U), your teacher will provide feedback and
discuss the relevant sections / questions with you and will arrange a due
date for the submission of your 2nd attempt. If your 2nd submission is
unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an
overall unsatisfactory result for this assessment task. Only one re-
assessment attempt may be granted for each assessment task. For more
information, refer to the Student Rules.
Submission details Insert your details on page 1 and sign the Student Declaration. Include this
template with your submission.
Once you have completed all documents and saved them to your
computer, you will need to upload them for marking. To do this, follow these
instructions:
1. In the section below named 'Submissions', you have three options;
“Upload' button”, “Choose Existing” or “Record Audio”. (“Record
Audio” should only be used if agreed upon with your teacher.)
2. Browse for your file if using either of the first two methods.
3. Upload your file.
4. Repeat steps 1-3 to upload other files.
5. Enter any comments in the box provided, if necessary.
6. Click the 'Submit to Dropbox' button.
Assessment to be submitted via
TAFE Queensland Learning Management System: Connect url:
https://connect.tafeqld.edu.au/d2l/login
Username; 9 digit student number
For Password: Reset password go to
https://passwordreset.tafeqld.edu.au/default.aspx>
Instructions for the
Assessor
Benchmarked responses have been provided for each of these tasks.
Students need to demonstrate that they have understood the concepts
discussed in the Learner’s Guide.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the
123 TMP E – Assessment Template – Written v1.3 Page 3 of 43
Identified strategies to monitor services delivery within a budgetary
framework.
Outlined the benefits of seeking feedback regarding service delivery
Assessed program service delivery.
Identified opportunities for continuous improvement to service
delivery.
Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your
1st attempt be unsatisfactory (U), your teacher will provide feedback and
discuss the relevant sections / questions with you and will arrange a due
date for the submission of your 2nd attempt. If your 2nd submission is
unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an
overall unsatisfactory result for this assessment task. Only one re-
assessment attempt may be granted for each assessment task. For more
information, refer to the Student Rules.
Submission details Insert your details on page 1 and sign the Student Declaration. Include this
template with your submission.
Once you have completed all documents and saved them to your
computer, you will need to upload them for marking. To do this, follow these
instructions:
1. In the section below named 'Submissions', you have three options;
“Upload' button”, “Choose Existing” or “Record Audio”. (“Record
Audio” should only be used if agreed upon with your teacher.)
2. Browse for your file if using either of the first two methods.
3. Upload your file.
4. Repeat steps 1-3 to upload other files.
5. Enter any comments in the box provided, if necessary.
6. Click the 'Submit to Dropbox' button.
Assessment to be submitted via
TAFE Queensland Learning Management System: Connect url:
https://connect.tafeqld.edu.au/d2l/login
Username; 9 digit student number
For Password: Reset password go to
https://passwordreset.tafeqld.edu.au/default.aspx>
Instructions for the
Assessor
Benchmarked responses have been provided for each of these tasks.
Students need to demonstrate that they have understood the concepts
discussed in the Learner’s Guide.
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the
123 TMP E – Assessment Template – Written v1.3 Page 3 of 43
8920263473373788259.docx
Unit Study Guide.
Workbook Activities
Activity 1A
Objective: To identify internal and external information needs.
1. Discuss four (4) benefits of developing a plan which supports participants’ engagement and
participation.
This is the process involving consumers in the organization decision making and its importance in
context to the participation and engagement of the consumer are as follow.
Keep customers engaged throughout the journey.
Develop customers loyalty.
Important in context to the collection of the customers valuable information.
Ensuring quality, driving best practice and keeping services centred.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. Outline key stakeholders to involve when you are developing a plan to support participants’
engagement and participation.
Key stakeholders are the divers group of the customers, research participant’s, youth, public,
providers, advocacy group, players policy makers, employees and government.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
3. Provide three (3) strategies youth work or community services organisations use to engage
participants and consumers in program planning and development.
...........................................................................................................................................................
(1) broad goals, including strategies that are cantered on informing an agency’s policies and
practices on youth engagement; (2) tools and resources for government representatives to fully
implement and model youth engagement, and (3) tips for government representatives to use for
123 TMP E – Assessment Template – Written v1.3 Page 4 of 43
Unit Study Guide.
Workbook Activities
Activity 1A
Objective: To identify internal and external information needs.
1. Discuss four (4) benefits of developing a plan which supports participants’ engagement and
participation.
This is the process involving consumers in the organization decision making and its importance in
context to the participation and engagement of the consumer are as follow.
Keep customers engaged throughout the journey.
Develop customers loyalty.
Important in context to the collection of the customers valuable information.
Ensuring quality, driving best practice and keeping services centred.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. Outline key stakeholders to involve when you are developing a plan to support participants’
engagement and participation.
Key stakeholders are the divers group of the customers, research participant’s, youth, public,
providers, advocacy group, players policy makers, employees and government.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
3. Provide three (3) strategies youth work or community services organisations use to engage
participants and consumers in program planning and development.
...........................................................................................................................................................
(1) broad goals, including strategies that are cantered on informing an agency’s policies and
practices on youth engagement; (2) tools and resources for government representatives to fully
implement and model youth engagement, and (3) tips for government representatives to use for
123 TMP E – Assessment Template – Written v1.3 Page 4 of 43
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successful engagement of youth before, during, and after government-sponsored events................
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123 TMP E – Assessment Template – Written v1.3 Page 5 of 43
successful engagement of youth before, during, and after government-sponsored events................
...........................................................................................................................................................
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...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 5 of 43
8920263473373788259.docx
Activity 1B
Objective: To investigate the needs of individuals as the basis for service provision in line with consumer
participation and engagement plan.
1. Clarify two (2) points you must consider when investigating the needs of an individual and explain
why they must be considered?
Interview stakeholder’s – This is important to consider because this helps to understand individuals
needs in different context.
listening to youth or social media- This helps to monitor and understand more about the target
audience.
...........................................................................................................................................................
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2. Discuss three (3) social, demographic or other factors which influence the needs of individuals who
are seeking assistance from a community service? Ensure the factors you discuss are relevant to
Australian society.
...........................................................................................................................................................
Unemployment and discrimination- is one of the key factors increasing the needs of assistance for good
life in Australia.
Economic climate and employment conditions- Due to the lack of employability’s in the aboriginal areas
increase the supporting needs.
Discrimination and prejudice- Due to the higher discrimination on the basis of colour community or
sexual orientation Australian youth development in inappropriate which need support.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
3. The community services sector has aligned values and legislation. Explain three (3) key values
which guide your practice and three key pieces of legislation that guide your work. (You may select
a specific area of work).
Key values guiding practice Legislation
123 TMP E – Assessment Template – Written v1.3 Page 6 of 43
Activity 1B
Objective: To investigate the needs of individuals as the basis for service provision in line with consumer
participation and engagement plan.
1. Clarify two (2) points you must consider when investigating the needs of an individual and explain
why they must be considered?
Interview stakeholder’s – This is important to consider because this helps to understand individuals
needs in different context.
listening to youth or social media- This helps to monitor and understand more about the target
audience.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. Discuss three (3) social, demographic or other factors which influence the needs of individuals who
are seeking assistance from a community service? Ensure the factors you discuss are relevant to
Australian society.
...........................................................................................................................................................
Unemployment and discrimination- is one of the key factors increasing the needs of assistance for good
life in Australia.
Economic climate and employment conditions- Due to the lack of employability’s in the aboriginal areas
increase the supporting needs.
Discrimination and prejudice- Due to the higher discrimination on the basis of colour community or
sexual orientation Australian youth development in inappropriate which need support.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
3. The community services sector has aligned values and legislation. Explain three (3) key values
which guide your practice and three key pieces of legislation that guide your work. (You may select
a specific area of work).
Key values guiding practice Legislation
123 TMP E – Assessment Template – Written v1.3 Page 6 of 43
8920263473373788259.docx
Youth-led National Youth Policy Framework
Inclusivity Youth Inclusion project
Empowerment, quality and safety A strategy for evaluating Empowering Youth
Initiatives
Activity 1C
Objective: To recognise processes and communications that are barriers to participants’ participation
and develop mechanisms to overcome these.
1. In the table below list three (3) barriers to consumer participation and engagement and three (3)
strategies to overcome each barrier?
Identify (3) barriers to participation
engagement
Strategies used to overcome these barriers
Scheduling conflicts collaborating, competing, accommodating
Experience barriers include people with a range of
skills and knowledge in your group
other than the single person with the
single skills. allow each person to pitch
it to the group and bring it to a vote.
Acknowledge that young people do
have knowledge and skills to
contribute.
123 TMP E – Assessment Template – Written v1.3 Page 7 of 43
Youth-led National Youth Policy Framework
Inclusivity Youth Inclusion project
Empowerment, quality and safety A strategy for evaluating Empowering Youth
Initiatives
Activity 1C
Objective: To recognise processes and communications that are barriers to participants’ participation
and develop mechanisms to overcome these.
1. In the table below list three (3) barriers to consumer participation and engagement and three (3)
strategies to overcome each barrier?
Identify (3) barriers to participation
engagement
Strategies used to overcome these barriers
Scheduling conflicts collaborating, competing, accommodating
Experience barriers include people with a range of
skills and knowledge in your group
other than the single person with the
single skills. allow each person to pitch
it to the group and bring it to a vote.
Acknowledge that young people do
have knowledge and skills to
contribute.
123 TMP E – Assessment Template – Written v1.3 Page 7 of 43
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There is a racial gap between younger and
older generations
Activity 1D
Objective: To interact and consult with people accessing the service to monitor changing needs so that
they can be addressed.
1. How and why do community workers monitor an individual participant’s changing needs. (50
words)
In order to analyse the changing needs of the youth community worker need to collected their
feedbacks related to the existing service and new requirement. They should Identify target
audiences and data sources. This is important because this helps to keep them stratified engaged
and through the aid of this social worker can make the effective plan for youth support. ..................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
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2. Identify important aspects of the participant’s life you must consider when monitoring their needs
and how they are changing. Provide at least three (3) examples.
123 TMP E – Assessment Template – Written v1.3 Page 8 of 43
There is a racial gap between younger and
older generations
Activity 1D
Objective: To interact and consult with people accessing the service to monitor changing needs so that
they can be addressed.
1. How and why do community workers monitor an individual participant’s changing needs. (50
words)
In order to analyse the changing needs of the youth community worker need to collected their
feedbacks related to the existing service and new requirement. They should Identify target
audiences and data sources. This is important because this helps to keep them stratified engaged
and through the aid of this social worker can make the effective plan for youth support. ..................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
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...........................................................................................................................................................
...........................................................................................................................................................
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2. Identify important aspects of the participant’s life you must consider when monitoring their needs
and how they are changing. Provide at least three (3) examples.
123 TMP E – Assessment Template – Written v1.3 Page 8 of 43
8920263473373788259.docx
...........................................................................................................................................................
Youth biological and physical changes must be considered while monitoring their needs along with
this economical, political circumstance of their leaving and family factors. All these life factors are
keep changing through transition, employment, external environment and lifestyle. Such as the
economical factor of the youth life is their financial support, age, eating habits, legal changes etc. . .
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Activity 1E
Objective: To consult and collaborate with other services and networks to address multi-faced needs of
individuals and client groups.
1. Explain four (4) situations when a community services worker will need to refer an individual to
another service or professional.
When the individual needs are specific and address by the specialized person only.
For the complete satisfaction of the youth and solution of their problem.
If the youth individual problem outside of youth worker knowledge base.
In the emergency service needs by the consumer.
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123 TMP E – Assessment Template – Written v1.3 Page 9 of 43
...........................................................................................................................................................
Youth biological and physical changes must be considered while monitoring their needs along with
this economical, political circumstance of their leaving and family factors. All these life factors are
keep changing through transition, employment, external environment and lifestyle. Such as the
economical factor of the youth life is their financial support, age, eating habits, legal changes etc. . .
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
Activity 1E
Objective: To consult and collaborate with other services and networks to address multi-faced needs of
individuals and client groups.
1. Explain four (4) situations when a community services worker will need to refer an individual to
another service or professional.
When the individual needs are specific and address by the specialized person only.
For the complete satisfaction of the youth and solution of their problem.
If the youth individual problem outside of youth worker knowledge base.
In the emergency service needs by the consumer.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 9 of 43
8920263473373788259.docx
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Activity 1F
Objective: To evaluate broader organisation context and its impact on service delivery.
1. Explain three (3) key aspects you must consider when evaluating service delivery?
Considering the service user condition
Achievements of the plan goals and task
Service user behavioural changes
...........................................................................................................................................................
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...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. Identify and discuss three (3) potential issues or conflicts of interest might there be in service
delivery evaluation? Consider who completes the evaluation, who provided feedback, how
feedback is collected and received.
123 TMP E – Assessment Template – Written v1.3 Page 10 of 43
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Activity 1F
Objective: To evaluate broader organisation context and its impact on service delivery.
1. Explain three (3) key aspects you must consider when evaluating service delivery?
Considering the service user condition
Achievements of the plan goals and task
Service user behavioural changes
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. Identify and discuss three (3) potential issues or conflicts of interest might there be in service
delivery evaluation? Consider who completes the evaluation, who provided feedback, how
feedback is collected and received.
123 TMP E – Assessment Template – Written v1.3 Page 10 of 43
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Potential issue or conflict of interest Discussion of each point (elaborate to ensure the
reader is clear of your understanding)
Nepotism Peoples are having their own friend that family
members. And if their friends and families are
participate to in programs and assessor is making the
partiality results then this can be a biggest barrier.
Lack of funding to plan Due to this each and every task of the evaluation is
can not be covered.
Lack of the awareness and
understanding.
This lead to the conflict of interest during the process
of evaluation.
123 TMP E – Assessment Template – Written v1.3 Page 11 of 43
Potential issue or conflict of interest Discussion of each point (elaborate to ensure the
reader is clear of your understanding)
Nepotism Peoples are having their own friend that family
members. And if their friends and families are
participate to in programs and assessor is making the
partiality results then this can be a biggest barrier.
Lack of funding to plan Due to this each and every task of the evaluation is
can not be covered.
Lack of the awareness and
understanding.
This lead to the conflict of interest during the process
of evaluation.
123 TMP E – Assessment Template – Written v1.3 Page 11 of 43
8920263473373788259.docx
Activity 2A
Objective: To ensure input to program development from internal and external stakeholders.
1. Explain the term – stakeholder – as used in the community services sector and provide the
difference between internal and external stakeholders?
Stakeholder’s are generally defined as the people, group or organization which possess the
interest on community or other associated with the community. Internal stakeholder are the
individual how are working in the community and external stockholders are the individual or groups
from the other organization or public who get service, support and organization, posses higher
interest. .............................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. In the table below identify five (5) stakeholders relevant to the community services sector and state
if they are internal or external stakeholders.
Stakeholder name Internal or external
e.g. Management committee Internal
Media External
Youth or service users External or internal
Youth councils Internal
Partner organization External or internal
City authorities External
3. Provide three (3) methods you use to facilitate input from internal or external stakeholders.
Identify stakeholders early
Get stakeholders talking to one another
Seek to understand before being understood
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
4. Outline three (3) benefits of effective communication with relevant stakeholders
...........................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 12 of 43
Activity 2A
Objective: To ensure input to program development from internal and external stakeholders.
1. Explain the term – stakeholder – as used in the community services sector and provide the
difference between internal and external stakeholders?
Stakeholder’s are generally defined as the people, group or organization which possess the
interest on community or other associated with the community. Internal stakeholder are the
individual how are working in the community and external stockholders are the individual or groups
from the other organization or public who get service, support and organization, posses higher
interest. .............................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
2. In the table below identify five (5) stakeholders relevant to the community services sector and state
if they are internal or external stakeholders.
Stakeholder name Internal or external
e.g. Management committee Internal
Media External
Youth or service users External or internal
Youth councils Internal
Partner organization External or internal
City authorities External
3. Provide three (3) methods you use to facilitate input from internal or external stakeholders.
Identify stakeholders early
Get stakeholders talking to one another
Seek to understand before being understood
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
4. Outline three (3) benefits of effective communication with relevant stakeholders
...........................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 12 of 43
8920263473373788259.docx
Education, Effective Decision Making, Risk Management. ................................................................
...........................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 13 of 43
Education, Effective Decision Making, Risk Management. ................................................................
...........................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 13 of 43
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Activity 2B
Objective: To engage consumers in management processes and develop formal arrangements as
required.
1. Identify three (3) potential benefits involving participant in management processes?
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It combats disadvantage, offers new skills, enhances social cohesion and creates an
awareness of democratic processes.
Fulfilling and fun; create positive opportunities; and encourage the development of skills.
Building community spirit and playing an active role in the development of their
communities all of which Help to eradicate negative attitudes towards young people.............
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123 TMP E – Assessment Template – Written v1.3 Page 14 of 43
Activity 2B
Objective: To engage consumers in management processes and develop formal arrangements as
required.
1. Identify three (3) potential benefits involving participant in management processes?
...........................................................................................................................................................
It combats disadvantage, offers new skills, enhances social cohesion and creates an
awareness of democratic processes.
Fulfilling and fun; create positive opportunities; and encourage the development of skills.
Building community spirit and playing an active role in the development of their
communities all of which Help to eradicate negative attitudes towards young people.............
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Activity 2C
Objective: To consider individual differences, rights, needs and preferences in your planning processes.
1. Discuss five (5) individual rights, needs or preferences you should consider in the planning
process?
Individual rights, needs and
preferences
Organisational consideration or response
Right to Freedom of Speech and
Expression
Implemented the measure’s of listening to every
youth and giving them chances to make their
choices.
Right to a Fair Trial Knowledge of accusation and adequate
opportunity provided to everyone.
Right to privacy Data protection measure’s
Right education Supporting youth to get appropriate education.
Right protection Focusing on the youth protection from the
violence.
Employability Help the develop skills and get job.
2. Explain Duty of Care.
This is the obligation placed on the individual t act towards others in a certain way by assuring own
and other safety. ................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 15 of 43
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Activity 2C
Objective: To consider individual differences, rights, needs and preferences in your planning processes.
1. Discuss five (5) individual rights, needs or preferences you should consider in the planning
process?
Individual rights, needs and
preferences
Organisational consideration or response
Right to Freedom of Speech and
Expression
Implemented the measure’s of listening to every
youth and giving them chances to make their
choices.
Right to a Fair Trial Knowledge of accusation and adequate
opportunity provided to everyone.
Right to privacy Data protection measure’s
Right education Supporting youth to get appropriate education.
Right protection Focusing on the youth protection from the
violence.
Employability Help the develop skills and get job.
2. Explain Duty of Care.
This is the obligation placed on the individual t act towards others in a certain way by assuring own
and other safety. ................................................................................................................................
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Activity 2D
Objective: To integrate both internal and external services as required.
1. In the Community Services context explain the difference between internal and external services.
The internal services of the youth work community is the job opportunity, education, training and
support provide inside the organisation by their staff by making youth internal stockholder in the
form of employee. And the external services are the social and externa education or protection
support provide by the community. ....................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 16 of 43
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Activity 2D
Objective: To integrate both internal and external services as required.
1. In the Community Services context explain the difference between internal and external services.
The internal services of the youth work community is the job opportunity, education, training and
support provide inside the organisation by their staff by making youth internal stockholder in the
form of employee. And the external services are the social and externa education or protection
support provide by the community. ....................................................................................................
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Activity 2E
Objective: To determine financial, human and physical resources required.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain why must community services workers assess resource requirements to support
participants? (discuss three (3) points)
Because this help to establish program priorities, objectives, and goals of the community plan. .......
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Activity 2E
Objective: To determine financial, human and physical resources required.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain why must community services workers assess resource requirements to support
participants? (discuss three (3) points)
Because this help to establish program priorities, objectives, and goals of the community plan. .......
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Activity 2F
Objective: To understand the importance of supporting systems and procedures.
1. Explain three (3) benefits of support systems and procedures?
The three key benefits of support system are higher levels of well-being, better coping skills, and a
longer and healthier life.
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Activity 2F
Objective: To understand the importance of supporting systems and procedures.
1. Explain three (3) benefits of support systems and procedures?
The three key benefits of support system are higher levels of well-being, better coping skills, and a
longer and healthier life.
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Activity 2G
Objective: To provide opportunity to develop and integrate service evaluation methods, including
feedback from people accessing service programs.
1. Discuss three (3) points do you consider when performing service or program evaluations (these
may relate to participants’ issues, resources, programs as examples)
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Process measure’s
Outcome measure’s
Observation system
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Activity 2G
Objective: To provide opportunity to develop and integrate service evaluation methods, including
feedback from people accessing service programs.
1. Discuss three (3) points do you consider when performing service or program evaluations (these
may relate to participants’ issues, resources, programs as examples)
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Process measure’s
Outcome measure’s
Observation system
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Activity 2H
Objective: To document programs - identifying priorities, timelines and responsibilities.
1. How do community workers document priorities and responsibilities?
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They manage the documentation of key priorities and responsibilities by the step by step
description that how to execute the process of youth care and support start to finish. ......................
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123 TMP E – Assessment Template – Written v1.3 Page 20 of 43
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Activity 2H
Objective: To document programs - identifying priorities, timelines and responsibilities.
1. How do community workers document priorities and responsibilities?
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They manage the documentation of key priorities and responsibilities by the step by step
description that how to execute the process of youth care and support start to finish. ......................
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Activity 3A
Objective: To develop awareness to provide training to support community service program.
1. Explain how community services workers and managers identify items to be included in employee
training programs?
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Worker or manager can identify key training tools needs by set the cellar expectation of the role,
monitoring their performance, analysis and through the help of personal development plans,
system monitoring and coaching. ......................................................................................................
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2. In terms of their own knowledge and skills – what should a community services worker reflect on
during the course of their role to inform staff training programs?
They should communicate effectively, understand the factors affecting lives, ability to act times of
123 TMP E – Assessment Template – Written v1.3 Page 21 of 43
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Activity 3A
Objective: To develop awareness to provide training to support community service program.
1. Explain how community services workers and managers identify items to be included in employee
training programs?
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Worker or manager can identify key training tools needs by set the cellar expectation of the role,
monitoring their performance, analysis and through the help of personal development plans,
system monitoring and coaching. ......................................................................................................
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2. In terms of their own knowledge and skills – what should a community services worker reflect on
during the course of their role to inform staff training programs?
They should communicate effectively, understand the factors affecting lives, ability to act times of
123 TMP E – Assessment Template – Written v1.3 Page 21 of 43
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stress, establish good relationship management of the every task with flexibility. .............................
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Activity 3B
Objective: To prioritise feedback an integral part of ongoing monitoring.
1. Explain three (3) reasons for collecting and collating user feedback?
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To make them valued for their opinion , customers engagement, service improvement and best
outcome’s. ........................................................................................................................................
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2. Identify and discuss two (2) methods can you gather participants feedback?
123 TMP E – Assessment Template – Written v1.3 Page 22 of 43
stress, establish good relationship management of the every task with flexibility. .............................
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Activity 3B
Objective: To prioritise feedback an integral part of ongoing monitoring.
1. Explain three (3) reasons for collecting and collating user feedback?
...........................................................................................................................................................
To make them valued for their opinion , customers engagement, service improvement and best
outcome’s. ........................................................................................................................................
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2. Identify and discuss two (2) methods can you gather participants feedback?
123 TMP E – Assessment Template – Written v1.3 Page 22 of 43
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Run a social media contests- in which youth have to perform and give their reviews for the
organization wine the price on the basis of their performance, through this youth level of the
satisfaction and perception about the company is can be identify.
Questionnaire- In the form of MCQ youth feedbacks is be can be collected.
Offer a reward in return for feedback – this encourage youth to participate in the feedback practice
after the community program. ............................................................................................................
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Activity 3C
Objective: To identify problems to address the needs of participants in accordance with organisation
procedures.
1. Provide two (2) ways to confirm whether service delivery is effective in terms of meeting the needs
of the individual participant.
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Taking into account people's preferences and chosen needs evaluating their level of the
satisfaction and improvement or solution of their problem. ................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 23 of 43
Run a social media contests- in which youth have to perform and give their reviews for the
organization wine the price on the basis of their performance, through this youth level of the
satisfaction and perception about the company is can be identify.
Questionnaire- In the form of MCQ youth feedbacks is be can be collected.
Offer a reward in return for feedback – this encourage youth to participate in the feedback practice
after the community program. ............................................................................................................
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Activity 3C
Objective: To identify problems to address the needs of participants in accordance with organisation
procedures.
1. Provide two (2) ways to confirm whether service delivery is effective in terms of meeting the needs
of the individual participant.
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Taking into account people's preferences and chosen needs evaluating their level of the
satisfaction and improvement or solution of their problem. ................................................................
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2. Identify and discuss three (3) common problems in addressing the needs of participants?
Lack of the clear understanding of needs
Language issues
Convenience issues and changes of providing personalised services
Funding issues...................................................................................................................................
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Activity 3D
Objective: To understand the importance of maintaining relevant program/ service delivery
documentation.
1. Identify two (2) legal and two (2) practice protocols which require relevant program and service
delivery documentation to be maintained.
Legal
Youth Law Australia
5 P's in child protection......................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 24 of 43
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2. Identify and discuss three (3) common problems in addressing the needs of participants?
Lack of the clear understanding of needs
Language issues
Convenience issues and changes of providing personalised services
Funding issues...................................................................................................................................
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Activity 3D
Objective: To understand the importance of maintaining relevant program/ service delivery
documentation.
1. Identify two (2) legal and two (2) practice protocols which require relevant program and service
delivery documentation to be maintained.
Legal
Youth Law Australia
5 P's in child protection......................................................................................................................
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Practice
Danish Youth Council, 2020
Moderated online social therapy
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2. Explain two (2) benefits of a well organised documentation system?
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Better Collaboration- with the youth percipients regarding their needs and services.
Enhanced Security- safety of the youth information. .........................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 25 of 43
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Practice
Danish Youth Council, 2020
Moderated online social therapy
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2. Explain two (2) benefits of a well organised documentation system?
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Better Collaboration- with the youth percipients regarding their needs and services.
Enhanced Security- safety of the youth information. .........................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 25 of 43
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Activity 4A
Objective: To assess capacity of programs to meet objectives.
1. Explain three (3) benefits of program assessment or evaluation?
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Provides useful data to drive improvements
Provides clarity for the team
Measure performance throughout the entire program.......................................................................
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2. Identify aspects of the program or service to be considered in an evaluation or assessment?
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Needs analysis , accreditation, cost/benefit analysis, effectiveness, efficiency, formative,
summative, goal-based, process, outcomes, etc...........................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 26 of 43
Activity 4A
Objective: To assess capacity of programs to meet objectives.
1. Explain three (3) benefits of program assessment or evaluation?
...........................................................................................................................................................
Provides useful data to drive improvements
Provides clarity for the team
Measure performance throughout the entire program.......................................................................
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2. Identify aspects of the program or service to be considered in an evaluation or assessment?
...........................................................................................................................................................
Needs analysis , accreditation, cost/benefit analysis, effectiveness, efficiency, formative,
summative, goal-based, process, outcomes, etc...........................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 26 of 43
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Activity 4B
Objective: To modify programs as required policy and budgetary frameworks.
1. Discuss five (5) points you would expect to be able to analyse from program evaluation/
assessment data?
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Identification of the problem
Analysis of the smoothness of the programmes
Evaluation of the youth programs impact on then
Identification of the achievement of programs goals and objectives
Accuracy and reliability and performance improvement in participants..............................................
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2. This question asks you to consider the types of changes/improvements that evaluation data might
guide community services workers towards? For each of the examples given in the table below,
provide an example of a change or improvement and explain how you would initiate this.
Data collected
evidences the following
-
Suggested change or improvement to the community
services program
Participants are unhappy
with the level of input they
have into program
planning
Program eventers should told to reduce the use of youth health
impacting assets in area.
123 TMP E – Assessment Template – Written v1.3 Page 27 of 43
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Activity 4B
Objective: To modify programs as required policy and budgetary frameworks.
1. Discuss five (5) points you would expect to be able to analyse from program evaluation/
assessment data?
...........................................................................................................................................................
Identification of the problem
Analysis of the smoothness of the programmes
Evaluation of the youth programs impact on then
Identification of the achievement of programs goals and objectives
Accuracy and reliability and performance improvement in participants..............................................
...........................................................................................................................................................
...........................................................................................................................................................
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2. This question asks you to consider the types of changes/improvements that evaluation data might
guide community services workers towards? For each of the examples given in the table below,
provide an example of a change or improvement and explain how you would initiate this.
Data collected
evidences the following
-
Suggested change or improvement to the community
services program
Participants are unhappy
with the level of input they
have into program
planning
Program eventers should told to reduce the use of youth health
impacting assets in area.
123 TMP E – Assessment Template – Written v1.3 Page 27 of 43
8920263473373788259.docx
The organisation’s
building is not accessible
Implement the effective measure’s such as the location guideline
staff for this.
Some participants have
pre-school aged children
and find it difficult to
attend their program
choices
Change or modify the program venue with the preschool children’s
comfort assets.
Activity 5A
Objective: To provide you with an opportunity to evaluate the ways in which individual and organisation
performance may be improved through collaboration and identify and prioritise organisation and
individual needs.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain a scenario in the past when collaboration could have improved your work performance.
What happened and how would collaboration have improved it?
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putting our heads together is one of the best practice improved the collaboration.
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2. What potential networking needs can you identify that are relevant to your role and organisation?
Use workplace examples where possible.
123 TMP E – Assessment Template – Written v1.3 Page 28 of 43
The organisation’s
building is not accessible
Implement the effective measure’s such as the location guideline
staff for this.
Some participants have
pre-school aged children
and find it difficult to
attend their program
choices
Change or modify the program venue with the preschool children’s
comfort assets.
Activity 5A
Objective: To provide you with an opportunity to evaluate the ways in which individual and organisation
performance may be improved through collaboration and identify and prioritise organisation and
individual needs.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain a scenario in the past when collaboration could have improved your work performance.
What happened and how would collaboration have improved it?
...........................................................................................................................................................
putting our heads together is one of the best practice improved the collaboration.
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2. What potential networking needs can you identify that are relevant to your role and organisation?
Use workplace examples where possible.
123 TMP E – Assessment Template – Written v1.3 Page 28 of 43
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provide a sense of normalcy and emotional support for their members far beyond,
Forming and maintaining relationships with people in different fields.
Effective communication and monitoring of the program along with youth percipients. .....................
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Activity 6A
Objective: To provide you with an opportunity to gather and review information about relevant services,
organisations and key people.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. List relevant resources to gather information about services, organisations or people you could
network with. (Resources include websites, word of mouth and company information.)
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Organizing Youth CO: Lab Australia Programme 2021
https://www2.fundsforngos.org/latest-funds-for-ngos/organizing-youth-co-lab-australia-programme-
2021/
Community volunteering
https://www.lifeline.org.au/get-involved/community-volunteering/
organization website should be sue to get in contact with them and to get contact with other people
use social media.
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123 TMP E – Assessment Template – Written v1.3 Page 29 of 43
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provide a sense of normalcy and emotional support for their members far beyond,
Forming and maintaining relationships with people in different fields.
Effective communication and monitoring of the program along with youth percipients. .....................
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Activity 6A
Objective: To provide you with an opportunity to gather and review information about relevant services,
organisations and key people.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. List relevant resources to gather information about services, organisations or people you could
network with. (Resources include websites, word of mouth and company information.)
...........................................................................................................................................................
Organizing Youth CO: Lab Australia Programme 2021
https://www2.fundsforngos.org/latest-funds-for-ngos/organizing-youth-co-lab-australia-programme-
2021/
Community volunteering
https://www.lifeline.org.au/get-involved/community-volunteering/
organization website should be sue to get in contact with them and to get contact with other people
use social media.
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123 TMP E – Assessment Template – Written v1.3 Page 29 of 43
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Activity 6B
Objective: To provide you with an opportunity to pro-actively initiate relationships with other inter and
intra sectoral professionals and organisations.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Name four (4) key principles of Networking.
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Youth voice and engagement
Focus on mission
123 TMP E – Assessment Template – Written v1.3 Page 30 of 43
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Activity 6B
Objective: To provide you with an opportunity to pro-actively initiate relationships with other inter and
intra sectoral professionals and organisations.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Name four (4) key principles of Networking.
...........................................................................................................................................................
Youth voice and engagement
Focus on mission
123 TMP E – Assessment Template – Written v1.3 Page 30 of 43
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Manage through trust
Promote others
Quality Over Quantity
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2. How can you contribute appropriately to networks ensuring you follow professional principles?
Developing the profile of the organization
Making the community services and support awareness activity
Using the networking task along with the consideration of networking standards...............................
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3. What should you be aware of when communicating with network participants?
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That how well listen to the participant’s rather than how well speak..................................................
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Activity 6C
Objective: To provide you with an opportunity to share information and resources, where possible, with
other organisations to overcome duplication in service delivery.
123 TMP E – Assessment Template – Written v1.3 Page 31 of 43
Manage through trust
Promote others
Quality Over Quantity
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...........................................................................................................................................................
...........................................................................................................................................................
2. How can you contribute appropriately to networks ensuring you follow professional principles?
Developing the profile of the organization
Making the community services and support awareness activity
Using the networking task along with the consideration of networking standards...............................
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3. What should you be aware of when communicating with network participants?
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That how well listen to the participant’s rather than how well speak..................................................
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Activity 6C
Objective: To provide you with an opportunity to share information and resources, where possible, with
other organisations to overcome duplication in service delivery.
123 TMP E – Assessment Template – Written v1.3 Page 31 of 43
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Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Why should you share information/resources to prevent duplication?
...........................................................................................................................................................
This implement the confidentiality measure’s and protect the participants from their information
duplication..........................................................................................................................................
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Activity 6D
Objective: To provide you with an opportunity to maintain currency and accessibility of information.
123 TMP E – Assessment Template – Written v1.3 Page 32 of 43
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Why should you share information/resources to prevent duplication?
...........................................................................................................................................................
This implement the confidentiality measure’s and protect the participants from their information
duplication..........................................................................................................................................
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Activity 6D
Objective: To provide you with an opportunity to maintain currency and accessibility of information.
123 TMP E – Assessment Template – Written v1.3 Page 32 of 43
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Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain how you would ensure your information is up to date.
...........................................................................................................................................................
Putting the information safe as it gathers
Checking legitimate
Conduct a regular review of the information
Manage data inventory
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123 TMP E – Assessment Template – Written v1.3 Page 33 of 43
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Explain how you would ensure your information is up to date.
...........................................................................................................................................................
Putting the information safe as it gathers
Checking legitimate
Conduct a regular review of the information
Manage data inventory
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123 TMP E – Assessment Template – Written v1.3 Page 33 of 43
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Activity 6E
Objective: To provide you with an opportunity to define and document the type and level of
collaboration, and negotiate with the relevant people.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Complete the table recording four (4) different methods/types of collaboration you have
experienced.
Method/Type Content of collaboration
Engaging in Team
Building Games This involves communicate effectively. Playing games as a team
collaboration technique act as an ice-breaker, and they get a chance
to connect with each other
Improving
Communication
Within Departments.
A project manager needs to create an environment where team
members trust each other to share information, challenges, and, most
importantly, feedback.
Using a
Collaboration
Software.
Project collaboration software results in increased speed and clarity,
which allows teams to avoid delays. These systems are cloud-based,
which enables the centralization of all information and speeding up
access by providing real-time information.
Establishing Goals
and Expectations Make the celerity of the task and help in the success.
123 TMP E – Assessment Template – Written v1.3 Page 34 of 43
Activity 6E
Objective: To provide you with an opportunity to define and document the type and level of
collaboration, and negotiate with the relevant people.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Complete the table recording four (4) different methods/types of collaboration you have
experienced.
Method/Type Content of collaboration
Engaging in Team
Building Games This involves communicate effectively. Playing games as a team
collaboration technique act as an ice-breaker, and they get a chance
to connect with each other
Improving
Communication
Within Departments.
A project manager needs to create an environment where team
members trust each other to share information, challenges, and, most
importantly, feedback.
Using a
Collaboration
Software.
Project collaboration software results in increased speed and clarity,
which allows teams to avoid delays. These systems are cloud-based,
which enables the centralization of all information and speeding up
access by providing real-time information.
Establishing Goals
and Expectations Make the celerity of the task and help in the success.
123 TMP E – Assessment Template – Written v1.3 Page 34 of 43
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Activity 7A
Objective: To provide you with an opportunity to plan and implement integrated projects and service
delivery.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Give an example of when you have experienced difficulties working on a collaborative project in
the past. How did you solve or attempt to overcome it?
...........................................................................................................................................................
Main difficulty is management of the divers youth due to the different language and to solve in I
have been using the language translator. ..........................................................................................
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2. List the legal and ethical considerations for when working collaboratively with individuals and other
organisations.
...........................................................................................................................................................
Informed consent.
Voluntary participation.
Do no harm.
Confidentiality.
Anonymity.
Only assess relevant components.
...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 35 of 43
Activity 7A
Objective: To provide you with an opportunity to plan and implement integrated projects and service
delivery.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Give an example of when you have experienced difficulties working on a collaborative project in
the past. How did you solve or attempt to overcome it?
...........................................................................................................................................................
Main difficulty is management of the divers youth due to the different language and to solve in I
have been using the language translator. ..........................................................................................
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2. List the legal and ethical considerations for when working collaboratively with individuals and other
organisations.
...........................................................................................................................................................
Informed consent.
Voluntary participation.
Do no harm.
Confidentiality.
Anonymity.
Only assess relevant components.
...........................................................................................................................................................
...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 35 of 43
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123 TMP E – Assessment Template – Written v1.3 Page 36 of 43
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123 TMP E – Assessment Template – Written v1.3 Page 36 of 43
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Activity 7B
Objective: To provide you with an opportunity to liaise with staff from relevant organisations on a formal
and informal basis.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is the difference between formal and informal meetings?
Formal business meeting, such as minutes, a chairperson and a set agenda well planned and
informal is which is far less heavily planned and regulated than a formal business meeting, and so
lacks many of the defining features .
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123 TMP E – Assessment Template – Written v1.3 Page 37 of 43
Activity 7B
Objective: To provide you with an opportunity to liaise with staff from relevant organisations on a formal
and informal basis.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What is the difference between formal and informal meetings?
Formal business meeting, such as minutes, a chairperson and a set agenda well planned and
informal is which is far less heavily planned and regulated than a formal business meeting, and so
lacks many of the defining features .
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123 TMP E – Assessment Template – Written v1.3 Page 37 of 43
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Activity 8A
Objective: To provide you with an opportunity to promote a positive image of the organisation at
available opportunities.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Describe how you would act and present yourself when meeting a contact for the first time.
...........................................................................................................................................................
Be on time.
Present yourself appropriately.
Be yourself.
Have a winning smile.
Be open and confident.
Use small talk.
Be positive.
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123 TMP E – Assessment Template – Written v1.3 Page 38 of 43
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Activity 8A
Objective: To provide you with an opportunity to promote a positive image of the organisation at
available opportunities.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Describe how you would act and present yourself when meeting a contact for the first time.
...........................................................................................................................................................
Be on time.
Present yourself appropriately.
Be yourself.
Have a winning smile.
Be open and confident.
Use small talk.
Be positive.
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Activity 8B
Objective: To provide you with an opportunity to communicate issues, policies and practices of the
organisation in appropriate formats.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What should you do if a proposed collaboration project conflicts with your organisation’s issues,
policies and practices?
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Clarify what the disagreement
Establish a common goal for both parties
Discuss ways to meet the common goal
Determine the barriers to the common goal
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2. Discuss the values, dynamics and limitations to be considered when undertaking collaborative
practice.
123 TMP E – Assessment Template – Written v1.3 Page 39 of 43
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Activity 8B
Objective: To provide you with an opportunity to communicate issues, policies and practices of the
organisation in appropriate formats.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. What should you do if a proposed collaboration project conflicts with your organisation’s issues,
policies and practices?
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
Clarify what the disagreement
Establish a common goal for both parties
Discuss ways to meet the common goal
Determine the barriers to the common goal
...........................................................................................................................................................
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...........................................................................................................................................................
...........................................................................................................................................................
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2. Discuss the values, dynamics and limitations to be considered when undertaking collaborative
practice.
123 TMP E – Assessment Template – Written v1.3 Page 39 of 43
8920263473373788259.docx
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Personalities.
Competition between partners.
Lack of information and experience.
Lack of resources, especially at decision-making stage.
Resistance to change.
Cultural mismatch between organisations
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Activity 8C
Objective: To provide you with an opportunity to implement confidentiality measures that protects
clients, organisation and network.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. How do community service workers and organisations ensure confidentiality?
...........................................................................................................................................................
By following the data protection polices and standards along with the implementation of the data
protection tools like information protection software...........................................................................
Create thorough policies and confidentiality agreements.
Provide regular training.
Make sure all information is stored on secure systems.
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123 TMP E – Assessment Template – Written v1.3 Page 40 of 43
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Personalities.
Competition between partners.
Lack of information and experience.
Lack of resources, especially at decision-making stage.
Resistance to change.
Cultural mismatch between organisations
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Activity 8C
Objective: To provide you with an opportunity to implement confidentiality measures that protects
clients, organisation and network.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. How do community service workers and organisations ensure confidentiality?
...........................................................................................................................................................
By following the data protection polices and standards along with the implementation of the data
protection tools like information protection software...........................................................................
Create thorough policies and confidentiality agreements.
Provide regular training.
Make sure all information is stored on secure systems.
...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 40 of 43
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Activity 9A
Objective: To provide you with an opportunity to maintain networks and other work relationships to
provide identifiable benefits for clients and the organisation and improve and maintain networks and
collaborative partnerships.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment)
1. List three (3) strategies you can use to maintain relationships with other community service
workers and organisations.
This can include such as making contact with persons, helping the people out there with the career
aims, an individual must show their gratefulness in front of other people...........................................
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123 TMP E – Assessment Template – Written v1.3 Page 41 of 43
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Activity 9A
Objective: To provide you with an opportunity to maintain networks and other work relationships to
provide identifiable benefits for clients and the organisation and improve and maintain networks and
collaborative partnerships.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment)
1. List three (3) strategies you can use to maintain relationships with other community service
workers and organisations.
This can include such as making contact with persons, helping the people out there with the career
aims, an individual must show their gratefulness in front of other people...........................................
...........................................................................................................................................................
...........................................................................................................................................................
123 TMP E – Assessment Template – Written v1.3 Page 41 of 43
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Activity 9B
Objective: To provide you with an opportunity to monitor benefits to worker, organisation and client
group in ongoing participation and evaluate strengths and weaknesses of collaborations and make
recommendations for action.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Evaluate the strengths and weaknesses of a past collaboration. Make a recommendation of how
you would have improved it.
Strengths
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123 TMP E – Assessment Template – Written v1.3 Page 42 of 43
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Activity 9B
Objective: To provide you with an opportunity to monitor benefits to worker, organisation and client
group in ongoing participation and evaluate strengths and weaknesses of collaborations and make
recommendations for action.
Activity: Complete the following individually or in a group (as applicable to the specific activity and the
assessment environment).
1. Evaluate the strengths and weaknesses of a past collaboration. Make a recommendation of how
you would have improved it.
Strengths
..................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 42 of 43
8920263473373788259.docx
The strengths here includes such as coorporatively working with the other to work
towards the most common aim.
..................................................................................................................................................
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Weaknesses
..................................................................................................................................................
It can includes the conflict among the working styles and It may create attitude of
group thinking which can results in negative outcomes towards the
organisation.
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
Recommended Improvement/s
It can be improved by effectively communicating with other members such as the
leaders instead of using the internet for communication they must be effectively
communicate with their workers so that conflict will not happen in an organization.
...........................................................................................................................................................
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...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 43 of 43
The strengths here includes such as coorporatively working with the other to work
towards the most common aim.
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
Weaknesses
..................................................................................................................................................
It can includes the conflict among the working styles and It may create attitude of
group thinking which can results in negative outcomes towards the
organisation.
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
..................................................................................................................................................
Recommended Improvement/s
It can be improved by effectively communicating with other members such as the
leaders instead of using the internet for communication they must be effectively
communicate with their workers so that conflict will not happen in an organization.
...........................................................................................................................................................
...........................................................................................................................................................
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123 TMP E – Assessment Template – Written v1.3 Page 43 of 43
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