Services & Products In Hospitality Sector Assignment

THE CONTEMPORARY HOSPITALITY INDUSTRY
Marketing is a procedure for getting the products or services of
company to customers. Hospitality marketing takes look at how
the segments of hospitality sector for an instance resorts,
amusement parks, restaurants and use the techniques of marketing
in order to promote services or products.
Accommodation and Lodging: These are the basic facilities which are needed by an individual while travelling. This industry
includes luxurious and standardised resorts, hotels and campaign grounds. Accommodation and lodging is a dynamic sector within
hospitality industry. It ranges from meals, bed and overnight stays. It is vital for hotels and resorts to offer its clients exclusive
services and privacy. Main kind of accommodation services are discussed below:
Suites: Hotel management provides luxurious suites to travellers for stay. These are much expensive than general rooms and suits
for formal staying.
Resorts: This kind of accommodation is very popular among young travellers. Resorts are build around natural vegetation and allow
individuals to take a break from their normal routines.
Lodging: While travelling people needs a place to spend night. These places are rooms and lodges which are provided by hotel
management to customers on the basis of price they are willing to pay.
Food and beverage: This sector is considered as a vital aspect in hospitality industry. This sector is wide and reign supreme within
the industry. This business ranges from Bistro to expensive and luxurious restaurant along with catering services. This industry is
bifurcated into several sectors. Some of them are discussed beneath:
Full service restaurants: These are the eateries where drinks, course meals and starters along with other food services are offered
to the customers. Waiters are allotted to a particular table and they are responsible for providing facilities and services asked by the
customers. These places offers casual dining, fine dining and themed places to eat.
Quick service establishments: These places offer quick meals, drinks and snacks to their customers. They employ less workers and
self-service is more preferred at these places. Main examples are Pizza Hut, subway and KFC.
Themed restaurants: Standardised and modern fly dining restaurants and underwater restaurants are widely popular among high
class people.
Entertainment industry: It involves most important aspects which are associated with hospitality. It is a significant part during
trips and vacations. To enjoy travelling to the fullest entertainment and fun is vital. Some businesses and activities of entertainment
that enhances travelling experience are:
Sports and gaming: It is the basic activity preferred by people at the time of travelling. It includes casinos, play stations, swimming
pools and other gaming activities.
Bars: It is an important aspect when we talk about entertainment as having drinks with friends is a refreshing experience. Bar
allows tourist to enjoy quality time with dear ones while sitting around a table.
Night clubs: Hotel offers nightclub services in which customers can dance, enjoy and spend refreshing time with friends and
families.
Cruise: These services are vital elements of hospitality sector. In present time, high class people prefer to spend their vacation on
luxurious ships which sails around ocean under clear sky.
INTRODUCTION
SERVICES & PRODUCTS IN
HOSPITALITY SECTOR
Hospitality industry embraces various businesses and sectors
across pubs, restaurants, tourism and travel, gaming and hotels.
This sector considers the requirements of the visitors and travellers
in an appropriate manner. Success of businesses highly depends
upon the quality of services which are offered by businesses like
The Montcalm hotel. Products and services which are provided by
these businesses mainly are free transportation, meals, snacks,
beverages, tour guide, internet and discounted offers which
improves customer base of businesses which operates in
hospitality. Different kinds of businesses which are associated with
hospitality sector are mentioned beneath:
 Accommodation and Lodging
 Food and beverage
 Entertainment industry
 Travel and Tourism
Travel and Tourism: It is a wide sector in hospitality and
includes air planes, cruise ships, trains and crew members that
offer services to the customers. Their main work is to move people
from pick ups to destination. Other sectors of hospitality directly
and indirectly depends upon this sector for their earning and
revenues. It is treated as a backbone of entire hospitality industry.
This sector needs innovation and improved services on a timely
basis. It involves both formal and informal travelling i.e. travelling
for education, holiday and business purposes.
VARIOUS KINDS OF BUSINESS IN HOSPITALITY SECTOR

THE CONTEMPORARY HOSPITALITY INDUSTRY
Range of operational and functional department
To run a hotel business smoothly and appropriately, required amount of
resources and people are needed in right departments. Main operational and
functional department of The Montcalm hotel are concessionaires,pursers
and housekeeping.
OPERATIONAL DEPARTMENT IN A HOTEL
ARE
Housekeeping: Offering customers a neat and clean place is the most
crucial operation of hotel management. Employees working under
housekeeping department are responsible for cleanliness of room and
sheets. Toiletries and other required services of customers are provided by
housekeeping department of The Montcalm hotel .
Maintenance: Products and commodities provided by hotel management to
the customers needs maintenance at regular interval of time-period.
Maintenance is usually merged with front desk service and house keeping
operations. Workers under this unit fixes TVs, lamps and other
commodities that are offered by hotel.
Kitchen staff: The Montcalm hotel offers full services associated with
hotel, standardised food facilities are vital. Without hiring competent staff
providing dining facilities are not possible. Along with effective dining
team, hotel management needs a qualified catering team mainly for
conference rooms.
FUNCTIONAL DEPARTMENT IN A HOTEL ARE
Marketing and sales department: Every organisation needs advertising and promotion to expand their business presence
in market. Marketing team of The Montcalm hotel is responsible for enhancing customer base and brand image. Employees
in this department needs to analyse requirement of people and promote services of hotel in market through content
marketing and social media which helps hotel in earning huge revenues.
Human resource department: It is the duty of HR department in The Montcalm hotel to hire, select and train efficient
and skilled employees. Employees selected by HR department are allotted to other departments on the basis of their
qualification and interest. This department ensures that productive people must be hired which will helps hotel in managing
their work task in a desired manner.
Accounts department: This department of The Montcalm hotel manages and monitor the financial activities of other
departments. This department pays outstanding invoices, process payrolls, accumulate operating data, compile financial
statements and reports, allot budget to other departments and distributes other statements. This unit allot funds and finances
to departments like HR, R&D, marketing and other which helps them in performing their duties in an appropriate way.
CONTRIBUTION OF HOSPITALITY
Hospitality sector in UK generates high revenue for local and national economies as visitors or tourist spends a lot of
money in restaurants, entertainment venues and restaurants. These visitors buys pharmacy items, retail goods and crafts.
Revenue generated by this means helps government of UK in building robust infrastructure in the form of taxes.
Contribution of hospitality to local and national economy in UK:
In 2014 employees hired under hospitality sector stood at around 3 million which is equal to the 9 percent of total
employment in UK.
Between 2010 to 2014, hospitality industry accounted a hike of 17 percent. This shows hospitality industry contributes in
recovering private sector jobs in UK.
Hospitality industry in UK has contributed around 57 billion pounds to GDP in the year of 2014 which is equivalent to 4
percent of entire GDP.
London has encountered the maximum job opportunities due to hospitality industry due to which rates of unemployment is
London is quite low.
This sector accounts for approx 10 billion pounds of exports earning in 2014. It was 2 percent of total foreign exchange.
Annual turnover of this sector is around 90 billion pounds which supports UK in maintaining their revenues and
infrastructure in a standardized way.
Regions like lake district, Scilly, coastal towns, Wales and remote places of Scotland have Hospitality industry as their
major source of employment. Without this sector, these places have very less alternative opportunities for employment.
Contribution of hospitality industry to international economy: Hospitality industry is a broad sector and includes
several aspects under it. Along with impacting local and national economies in UK. It has a considerable impact on
international economy. Hospitality businesses associated with UK when expand globally, they will generate huge
opportunities for citizens of those nations where they wish to expand. Contribution in this regard is mentioned beneath:
Employment opportunities for the native of countries where The Montcalm Hotel will expand. This will helps in enhancing
the living standard of people residing there.
Hospitality industry contributes in Infrastructural development in the form of taxes and custom duties they pay to the
government of country where they are operating.