SITXHRM004 Recruit, Select and Induct Staff - Desklib

SITXHRM004
Recruit select and
induct staff

Contents
MAIN BODY..................................................................................................................................1
PART 1........................................................................................................................................1
Task 1.......................................................................................................................................1
Task 2.......................................................................................................................................2
Task 3.......................................................................................................................................8
Task 4.....................................................................................................................................10
Part 2..........................................................................................................................................14
Task 1.....................................................................................................................................14
Task 2.....................................................................................................................................15
Part 3..........................................................................................................................................17
Task 1.....................................................................................................................................17
Task 2.....................................................................................................................................21
REFERENCES..............................................................................................................................24

MAIN BODY
PART 1
Task 1
Position Acquisition Form Details
Department: Customer services
Position Title: Customer services manager
Number of Positions
& reason for hiring:
1 and the main reason behind initiating this recruitment drive is
because of the previous manager duly retiring
Department
Manager:
The HR manager
Advertisement Details:
Advertisement: The main sources of advertisement that should
be used for this recruitment drive are video
messaging along with use of social media to
attract more candidates
Position Information
Expected Salary: $10000 per month
Position Type Casual Temporary Full-Time
Specific Duties  Maintaining productive business relationships
 Preparing effective reporting process for the
company
 Spearheading quality control and improvement
initiatives
Any suggestions for selection criteria
1

The selected candidate should be proficient in managerial working and day to day office
work handling. They must possess key acumen related to handling customer complaints and
dealing with inconveniences with the public related to the experience with the company. Added
knowledge or experience regarding quality control or operations management will also be a plus.
Approval
 Approved By: HR manager
 Sign:
 Date: 25/6/2022
Task 2
Meeting minutes
A meeting with the HR manager was held regarding the proposed job description and
selection criteria before seeking approval for the recruitment drive and the major details have
been highlighted below via the recorded meeting minutes.
MEETING MINUTES
Meeting started at 09:30 AM sharp
DATE: 26/6/2022 TIME: 9:30 AM
LOCATION The company
boardroom
MEETING
TYPE
Official meeting
MEETING CALLED BY The HR officer TIME KEEPER The HR officer
SCRIBE The HR manager
ATTENDEES The HR manager and the HR officer
OTHER PRESENT Operations manager, the HR department
ABSENTEES The HR assistant and junior HR manager
2

Main points discussed
 The proposed job description for the position of customer services manager
 The chosen selection criteria for the candidate
 The choice of advertisement involved in the recruitment process
Decisions taken
 The JD which was prepared for the job needed some revision as some key duties and
responsibilities of the job position were missing
 The selection criteria needed to be more specific as the candidate being selected is in
charge of very important organizational duties
 The suggestion to run video messaging as advertisement of choice was rejected by
the HR manager and instead, use of print media advertising was chosen as the way
forward
Documents provided / Circulated
 The company’s policies and procedures regarding recruitment
 The company’s vision, mission and value statement
 The prepared job description
 The proposed position acquisition form
Next meeting
The next meeting has been scheduled to take place next week and will highlight the quality
of recruitment drive that took place for the position of the customer services manager along with
the candidates which have been finalized on the basis of the selection criteria.
Job Description
3

A revised job description has also been prepared in relation to the job opening which has
undergone revision to make the responsibilities clearer which are listed herein.
Position Title:Customer Service Manager
Department: Frontline Management
Department Function: Support the organisation’s strategic directions by providing a
professional, transparent client centred service.
Position Function: Establish and maintain an efficient and effective process for liaison,
relationship development & quality assurance with all stakeholders.
Reports to: CEO
Supervises: 11 staff
Responsibilities
1. Build and maintain productive business relationships with key stakeholders to ensure
cooperation and smooth service delivery.
Frequency: Daily
Performance Measures:
 Feedback
 Participation in stakeholder meetings
2. Coordinate meetings in relation to operational planning for services
or projects.
 Prepare agendas
 Invite participants
 Collate & prepare reports
 Develop action plan & monitoring processes
 Make recommendations to key stakeholders in relation to operational matters
Frequency: Monthly
4