Management and Operations at Starbucks

MANAEGEMENT AND OPERATIONS AT
STARBUCKS

TABLE OF CONTENT
 Introduction
 Functions of manager and leader
 Characteristics of leader and manager
 Theories of management and leadership
 Conclusion
 References

INTRODUCTION
 Leadership refers to a relationship which is
influenced socially amidst a group that is
dependent on one another for
accomplishing the goals.
 The relationship basically moves by it
followers around the acceptance and
rejection of a leader.

FUNCTIONS OF MANAGER AND
LEADER
MANAGER
The four functions are :
 Planning
 Organizing
 Leading
 Controlling
LEADER
The functions are:
 Motivating employees
 Integrating efforts of employees
 Inspiring employees