Strategic Human Resources Management

Strategic Human Resources
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
LO 1.................................................................................................................................................3
P1 Key Current Developments and Trends Influencing Four Seasons Hotel’s HR strategy......3
P2 Internal and External Factors Influencing Four Seasons Hotel’s HR Strategy......................5
LO 2.................................................................................................................................................6
P3 Relevant Concepts and Theories Relating to Growth and Development of Strategic HRM at
Four Seasons Hotels....................................................................................................................6
LO 3.................................................................................................................................................7
P4 Analysing How Change Management Models Supports HR Operations at Four Seasons
Hotels...........................................................................................................................................7
LO 4.................................................................................................................................................9
P5 Measuring and Monitoring the HR Outcomes at Four Seasons Hotels..................................9
P6 Supporting Growth to Accomplish Organisational Objectives and Sustainable Performance
Through HR Development and Management at Four Seasons Hotels......................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Human resource management is the strategic business operation through which a
business organisation effectively manages the various different operations of their diverse and
distinct employees towards maximising their operational performance and efficiency while also
helping the business organisation gain a competitive edge against their business competitors in
the operational industries (Delery and Roumpi, 2017). This report analyses the strategic human
resource management operations of Four Seasons Hotels Limited which is a privately owned,
international business organisation that operates within the global hospitality industry and
specialises in providing luxurious accommodation services to its customers through its carious
hotels and resorts around the world. Four Seasons Hotels was founded in 1961, 59 years ago.
Through their long sustained successful operations within the global hospitality industry, Four
Seasons Hotels has had numerous opportunities to grow and expand their business operations to
international markets. Currently Four Seasons Hotels operates around 117 distinct hospitality
establishments across 47 different countries around the globe, allowing for the business to
successfully operate within the international hospitality industry with increased operational and
financial performance.
MAIN BODY
LO 1
P1 Key Current Developments and Trends Influencing Four Seasons Hotel’s HR strategy
Strategic human resource management is the business process through which a business
organisation such as Four Seasons Hotels aligns and links its human resource management
operations with the overall end objectives, goals and vision of the business organisation in an
effort to enhance the operational performance and efficiency of the business within operational
industry, to enable the business organisation to effectively achieve and accomplish its end
objectives, goals and vision and to grant to the business organisation a sustained competitive
advantage against its competitors within the operational industry.

There are several key developments and trends which have come to effectively influence
the HRM operations of Four Seasons Hotels and the hospitality industry in general as well. One
of the most significant developments and trends that has come to influence the HRM operations
of Four Seasons Hotels relates to the advancements and developments of new technological
solutions that Four Seasons Hotels can make use of for their strategic HRM operations. Through
there are several HRM operations of Four Seasons Hotels which have been revolutionised by the
changing technological solutions present in the external environments, the advancements in
Artificial Intelligence and machine learning, is one of the most influential developments that has
come to influence the HRM operations of Four Seasons Hotels (Bailey and et.al., 2018).
Artificial Intelligence and machine learning algorithms are immensely useful and valuable to the
strategic HRM operations of Four Seasons Hotels as these help the HRM employees of Four
Seasons Hotels towards effectively conducting their recruitment and selection operations, with
these new technological solutions being capable of sifting through thousands of candidate’s
applications and resumes in order to select the candidates which meet the entry requirements of
the job vacancies at the Four Seasons Hotels, effectively simplifying and increasing the
operational efficiency with which Four Seasons Hotel conducts its recruitment and selection
HRM operations. This key current development and trend has an immensely positive impact on
the overall operations of the Four Seasons Hotels, as through this trend, the hospitality business
organisation is capable of possessing increased number of highly skilled, talented and
experienced individuals as part of its workforce, allowing for Four Seasons Hotels to accomplish
and achieve its organisational objectives and goals in a much more effective and efficient
manner.
Another major trend that has influenced the HRM operations of Four Seasons Hotels
relates to new and more capable performance management systems, which enable for the HRM
employees of Four Seasons Hotels to conduct thorough performance appraisals and provide to
the employees of Four Seasons Hotels feedback of their performance in real time, as opposed to
the performance review cycle that used to be conducted once every quarter before such
performance management systems were developed (Boon and et.al., 2018). Through such
innovative performance management systems, the HRM operations of Four Seasons Hotels can
provide real time feedback to its employees, effectively increasing their operational performance