Strategic Quality and System Management- Unilever
Added on 2020-02-03
19 Pages6681 Words139 Views
12 Strategic Quality and SystemManagement 1
Table of ContentsINTRODUCTION ...............................................................................................................................4TASK 1.................................................................................................................................................41.1 Importance of effective operations management in achieving Unilever organizational objectives ........................................................................................................................................41.2 Evaluation of success of existing operation management process in meeting Unilever strategic management objectives ....................................................................................................5TASK 2 ................................................................................................................................................72.1 Importance of effective quality management in achieving organizational objectives...............72.2 Evaluation of success of existing quality management process in meeting Unilever strategic management objectives ...................................................................................................................7TASK 3 ................................................................................................................................................83.1 Developing plan for strategic quality change to improve organizational performance ............83.2 Defining resources, tools and systems to support business process in strategic quality change.........................................................................................................................................................83.3 Evaluation of wider implications of planned strategic quality change in Unilever...................93.4 Designing of system to monitor the implementation of a strategic quality change in Unilever.......................................................................................................................................................10TASK 4...............................................................................................................................................104.1 Implementation of strategic quality change in Unilever .........................................................104.2 Embed a quality culture in Unilever to ensure continuous monitoring and development ......114.3 Monitor the implementation of a strategic quality change in Unilever ..................................12TASK 5...............................................................................................................................................125.1 Evaluation of outcomes of a strategic quality change in Unilever..........................................125.2 Recommend areas for improvement to a strategic quality changes that align with Unilever objectives.......................................................................................................................................13CONCLUSION .................................................................................................................................13References..........................................................................................................................................15BIBLIOGRAPHY ..............................................................................................................................182
Illustration IndexIllustration 1: Supply chain model of Unilever in Europe and North America....................................6Illustration 2: Supply chain model of Unilever for international level.................................................63
INTRODUCTION Strategic quality management is a process of developing the goals with the intention ofmeeting the customer expectations. The following responsibility has performed by the topmanagement of the organization. On the other hand, system management refers to the centralizedmanagement of the information of the enterprise which helps in identified the differentrequirements of the business (McCabe, 2011). As the business grows, the need of systemmanagement has increased. In the manufacturing industry, the system management has played animportant role in maintain the quality of the products and services. Strategic Quality and SystemManagement (SQSM) is a milestone for the organization to achieve the business objectives. Withthe help of the strategic decision process, it can be easy to determine the needs of the customers aswell as analysis of the external and internal opportunities (Kannan and Tan, 2005). SQSMcoordinate and integrate the service users and service provider’s activities with the purpose ofdelivering the benefits.The following research has based on Strategic Quality and System Management (SQSM)and to understand its importance within the business, Unilever has been taken into the consideration(Sui Pheng and Hui Hong, 2005). The firm has basically British-Dutch multinational consumergoods company and situated in UK. The major product in which firm has deal are food, personalcare products, beverages and cleaning agents. The subsidiaries of Unilever are in six countries:Nepal, India, Philippines, Bangladesh, Pakistan and Australasia. The major areas which will coverunder the following study are role of operation management in organization, importance ofmanaging quality, development and implementation of strategic quality change in firm and resultsof strategic quality change action within the organization (Sallis, 2014). TASK 11.1 Importance of effective operations management in achieving Unilever organizational objectives Operation management is define as a management of business practices such asdevelopment of the new products and services, effective utilization of the resources etc. It is mainlylink to the planning, organizing, implementation and monitoring of development of a product orservice (Dhoul, 2015). On the other hand, organizational objectives are both long term and shortterm which a company has formulated to run the business in more effective manner. It has given thelarge contribution in developing organization policies, allocation of resources etc. Operation management has helped in achieving the organizational objectives of Unilever.Basically, the organizational objectives of the company are increase sales and market share, reduce4
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