Unit 11: Strategic Quality and Systems Management Assignment
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Added on 2021-02-21
Unit 11: Strategic Quality and Systems Management Assignment
Added on 2021-02-21
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Unit 11: Strategic Quality and SystemsManagement1
Table of ContentsIntroduction...................................................................................................................................................................................Task 1: Understand the role of operations management in an organization.................................................................................1.1 Explain the importance of effective operations management in achieving organizational objectives...................................................................................................................................................................................................1.2 Evaluate the success of existing operations management processes in meeting an organization’s overall strategic management objectives .................................................................................................................................Task 2: Understand the importance of managing quality in an organization.................................................................................2.1 Explain the importance of effective quality management in achieving organizational objectives.......................................2.2 Evaluate the success of existing quality management processes in meeting an organization’s overall strategic management objectives .................................................................................................................................Task 3: Be able to plan a strategic quality change in an organization..........................................................................................3.1 Plan a strategic quality change to improve organizational performance...........................................................................Total Quality Management Principles:.....................................................................................................................................Customer focused:...................................................................................................................................................................Employee Participation:...........................................................................................................................................................Process Focused:......................................................................................................................................................................3.2 Define resources, tools and systems to support business processes in a strategic quality change....................................3.3 Evaluate the wider implications of planned strategic quality change in an organization...................................................Attaining operational excellence in change management is an often overlooked way to gain competitive advantage over competitors. Change management must become a responsive, efficient, effective and flexible organisation that delivers quality outcomes at optimum cost with fewer defects and maximum returns on investment budget.........................................................................................................................3.4 Design systems to monitor the implementation of a strategic q uality change in an organization ...................................Task 4: Be able to implement a strategic quality change in an organization................................................................................4.1 Implement a strategic quality change in an organization ..................................................................................................4.2 Embed a quality culture in an organization to ensure continuous monitoring and development .....................................4.3 Monitor the implementation of a strategic quality change in an organization .................................................................Task 5: Be able to evaluate the outcomes of a strategic quality change in an organization.........................................................5.1 evaluate the outcomes of a strategic quality change in an organization ...........................................................................5.2 recommend areas for improvement to a strategic quality change that align with organizational objectives ................................................................................................................................................................................2
Reference.....................................................................................................................................................................................3
·IntroductionUK’s second largest supermarket Sainsbury Plc was founded by John James Sainsbury in theyear 1869 and is head-quartered at London, UK. The format of Sainsbury stores is divided intotwo and they are regular Sainsbury's supermarkets and Sainsbury's Local convenience stores.The great emphasis on fresh food and improved product lines heightens the customer’s loyaltytowards Sainsbury. In this work, the strategic quality and systems management at Sainsbury willbe analyzed by the author.·Task 1: Understand the role of operations management in an organization·1.1 Explain the importance of effective operations management in achievingorganizational objectivesAccording to Meredith and Pilkington, (2018) Operations management is the activity ofmanaging all the functions which will benefit an organization to increase its productivity andprofitability. This means that operations management exists at all levels of the organizationwhether it is directly related or otherwise. For example, marketing managers plan for their tripsto meet customers, this activity is an operations management one. On the other hand it has beenargued by Khanna, (2015) if operations are not managed effectively it will cause hindrances inmanaging the daily activities of the organisation. It may also decrease overall productivity ofSainsbury, there will be a huge gap between the input and output ratio. It may also decline of theperformance of the employees within the company. Various activities of business will also cometo halt and resources of the organisation will not be used properly. Due to poor operationsmanagement strategies company will not be able to achieve its goals and objectives which willresult in the loss of the company. In the view of Heizer and Render (2013) Operationsmanagement is the core part of an organization and it is devoted to production and delivery ofgoods and services.In the view of Konopaske (2013) organizational objectives are particular aims and objectives setby the company, required to achieve it in the future for their organizational benefits. As per the4
annual report of Sainsbury plc (2014) the business strategy and objectives of Sainsbury includesfollowing:·Compelling general merchandize and clothingOperations management helps the organization to increase their productions withminimum cost through effective utilization of all the available resources. The salesgrowth of Sainsbury has increased twice over the rate of food through the economicoffering of high quality products to customers at supermarket prices. The greatperformance of sales in the Sainsbury is from the areas of cookware, kitchen electricaland clothing (Sainsbury, 2014).·Great foodEffective operations management helps the organization to provide quality products tocustomers. Sainsbury produces quality products by combining their ethical standardswith strong supplier relationship (Sainsbury, 2014).·Developing new businessAs per the annual report of Sainsbury (2014) the company considers developing newbusiness and investing beyond their core as part of long term strategy for future.·Growing space & creating property valueThe annual report of Sainsbury (2014) mentions that the company has clear vision ongrowing their stores and store portfolio. The effective operations management ofSainsbury accredits the company to add space to existing stores through extensions. ·Complementary channels and services5
The operations management helps the company to boost their sales and enhance themeans for the distribution of products. Sainsbury Plc develops and maintains variouschannels and services that acts complement with their existing super market business andthus the company is able to drive sales through increasing customer loyalty (Sainsbury,2014).The Telegraph (2014) reports that company’s passion for maintaining health, safe, fresh andtasty food during the economic conditions has grabbed customer’s credit worthiness and loyaltytowards it. Sainsbury has also given more importance for opening new stores at different areas,where the customers can easily reach, and along with it the company also aims to providesatisfied shopping experience to customers. Even at the economic recession period, the company took great care to maintain quality in theirproducts through giving utmost importance to hygiene and safety. As per the annual report ofSainsbury (2014) the industrial advancement paved the company to try their best to supplygoods and services according to changing needs and demands of the customers. The effectiveoperations management has increased the company’s productivity and profitability throughsales. For this purpose Sainsbury recruited more than 10000 employees all across the stores tohandle customers without losing them at the checkpoint. l壱1.2 Evaluate the success of existing operations management processes in meeting anorganization’s overall strategic management objectives The existing operations management of Sainsbury enabled the company to achieve £120 millionof operational cost. According to Pyzdek and Keller (2014), efficiency of management andinnovative technologies to reduce cost and time is the primary concern for all organizations. Asa result of effective operations management, the Sainsbury possess advance technologies andefficient management to generate growth on sales and income for the company. Bench markingprocess made the Sainsbury competitive through implementing targets and objectives, bycomparing with the performance of other similar organization. Effective benchmarking systemprovided, Sainsbury to identify and prioritize the opportunities more easily for increasing6
productivity and profitability of the company. According to Hammer,(2015) balance score cardtool helps the managers of a company to track the activities of employees and to monitor theconsequences of their activities. Being a strategic performance management tool, balance scorecard benefited the Sainsbury to measure their performance in finance, customers, internalbusiness process and learning and growth. The success of operations management is reflected inevery aspect of the organizational activities of Sainsbury.In the views of Domínguez-Mayo and et.al., (2015) if operations management process ispoorly managed it will result in inability of the organisation in achieving their strategicmanagement objectives. If management of operations are not effectively managed it will resultpoor implementation of strategies and this will result poor product and service quality of theorganisation which will dissatisfy the customers. When the strategic objectives are not meteffectively it will decrease the profitability of Sainsbury. Due to poor operations managementstrategy it will also increase the waste as company will not be ale to put control on its wastages.So it is important for the company to track the success of its operations management process.There has been an issue in the operations management process of Sainsbury is that company hasfailed to operate the business at global level in a successful manner as they have been facingproblems is dealing with operations like the transportation, information technologies, etc.7
·Task 2: Understand the importance of managing quality in an organization·2.1 Explain the importance of effective quality management in achieving organizationalobjectivesEffective quality management in an organization ensures credibility and consistency in theproducts they produced and developed. According to Pyzdek and Keller (2014), the ‘Six Sigma’quality models is the discipline set by Sainsbury to measure the quality standards and efficiencyof the organization. Effective quality management serves as a tool for Sainsbury in ensuring thequality of business operations are managed effectively and help ensuring high customer loyalty.Thus it helps in increasing the cash flow for the company and increases the performance ofemployees within the organisation which results in the satisfaction of employees in anorganisation. Effective quality management process can help in making a company a betterplace to work as there will occur less errors and quality of performance and products will beimproved. It also play a crucial role in the growth and reputation of a company and is a keyresources for facing competition within the market. The six sigma or the DMAIC model has five processes to check the quality of theoperations in an organization- Define, Measure, Analyze, Improve and Control. 8
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