Managing Business Activities of ABC Company : Report
Added on 2020-01-15
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Managing Business Activities toAchieve Results
Table of ContentsINTRODUCTION ..........................................................................................................................1TASK 1............................................................................................................................................11.1 Interrelationship between different process and function of ABC Company withorganizational chart ...............................................................................................................11.2 Methodology to be used to map processes to ABC Company's goals and objectives bydrawing a process map...........................................................................................................21.3 Evaluation of the output of the process and elements require to build a quality gateway3TASK 2 ...........................................................................................................................................42.1 Design a plan to promote goals and objectives for ABC Company to ensure plans areconsistent with legal, regulatory and ethical requirements....................................................42.2 Use SMART objectives, recommendations relating to the alignment of people and otherresources.................................................................................................................................72.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, tobudget and meeting organisational standards ........................................................................72.4 Carry out work activities meeting the operational plan through effective monitoring andcontrol. ...................................................................................................................................8TASK 3............................................................................................................................................93.1 Design systems to manage and monitor quality standards of ABC Company ................93.2 Quality culture to ensure continuous monitoring, evaluation and development of theprocess for the ABC Company.............................................................................................103.3 Recommend improvements which align with the organisation’s objectives and goals andresults in improvements........................................................................................................103.4 Wider implications of proposed changes within ABC Company..................................11TASK 4..........................................................................................................................................114.1 Plan on how to carry out risk assessments as required by legislation, regulation andorganisational requirements ensuring appropriate action is taken.......................................114.2 Demonstrate that health and safety regulations and legislation applicable in specific worksituations are correctly and effectively applied....................................................................12
4.3 Systematic review of organisational health and safety policies and procedures in order toensure they are effective ......................................................................................................134.4 Practical application of health and safety policies and procedures ABC Company......13CONCLUSION .............................................................................................................................14REFERENCES..............................................................................................................................15
Illustration IndexIllustration 1: Organizational chart..................................................................................................2Illustration 2 Process mapping of customer service of ABC Company .........................................3Illustration 3: Plan to system change...............................................................................................6
INTRODUCTION The success of a business is highly depending on the good management styles ofmanagers. The right decisions take by the managers help the company to exploit newopportunities for growth. Management creates team spirit and teamwork within the organizationby developing effective organizational structure (Deekay, 2009). It is act as a driving force forthe firm that leads to manage different business activities. The several reasons such as optimumutilization of resources, develop good industrial relations, business expansion etc shows theimportance of management. The present study is relating to managing business activities and tounderstand its importance, a case study of ABC Company is taking into the consideration. It hasfound from the case scenario that recently, company is facing poor management style issuesincluding inadequate leadership and ineffective management (Anderson and Anderson, 2010).The result of this is it have lead to reduction of thousand of jobs, close of services and delayoperations. Therefore, the objectives that will address under the current research are importanceof business process in delivering outcomes based upon business goals and objectives,responsibilities of manager to implement operational plan, systems require to improveorganizational performance and need of health and safety in the workplace. TASK 11.1 Interrelationship between different process and function of ABC Company withorganizational chart Organizational chart is a diagram which shows the structure of the company and therelationship and relativeness between the various positions. It is essential for the firm to set thechain of command (WENDY, 2013). There are several reasons that defines the need oforganizational chart within ABC Company such as mapping the process of work, streamlineoperations, appropriate allocation of resources and responsibilities etc. Organizational structureof the firm is showing in below figure. Relationship between different process and function ofABC Company:The above organizational chart of ABC Company shows that different managers havemanaged their respective departments. Their processes and functions have interrelated whichhelp in managed several business operation in effective manner (Burke, 2011). This relationshipcan be understand by an example. Marketing department of the firm has the function isdeveloping many types of advertisement and promotional campaigning to promote the services1
in the market. The process behind performing this function is first needed to conduct a marketsurvey and understand the perception of the customers. After this, the entire marketing team willdevelop new ideas for attracting the end users. On the basis of outcomes of market research andnew thoughts, an advertisement and promotion campaigning will be prepared (Dale andIwaarden, 2013). For this, finance department will prepare the budget for it and on the basis ofsuccessful marketing, sales department will forecast the profits and number of sales of services.So, it can be know from the above instance that there is a strong relationship between ABCCompany different functions and process. 1.2 Methodology to be used to map processes to ABC Company's goals and objectives bydrawing a process mapProcess mapping is a method of workflow management which needed to create atransparent process. Generally, it is used to increasing and adjusting efficiency of the work.There are various methods used for process mapping such as Process Flow Diagram,Deployment Flow Chart, Value Stream Mapping etc (Rouse, 2016). In the case of ABCCompany, there are some goals and objectives which can be map by using different processmapping methodologies. The major goal of company is to develop good relationship with thecustomers by deliver them services on right time. Objective to achieve this goal is improving the2Illustration 1: Organizational chart(Source: Organizational chart, 2015)
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