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Business Communication Skills

   

Added on  2020-05-16

12 Pages3000 Words87 Views
Running head: BUSINESS COMMUNICATIONBusiness CommunicationName of the StudentName of the UniversityAuthor note

BUSINESS COMMUNICATION1Table of ContentsIdentification and reflection.......................................................................................................2Two issues..............................................................................................................................3Reflection on 2 interactions...................................................................................................4Literature Review:......................................................................................................................4Communication as a concept:................................................................................................4Significance of Communication:............................................................................................5Theories of Communication:......................................................................................................6Shannon Weaver's Model of Communication........................................................................6Face negotiation theory..........................................................................................................7Social exchange theory..........................................................................................................7Berlo's SMCR Model of Communication..............................................................................7Communication skills of a leader...............................................................................................8Contributing factors for improving communication within a group:.....................................9References................................................................................................................................10

BUSINESS COMMUNICATION2Identification and reflectionThe initial psychometric assessment is to assess the verbal communication’s competence.This assessment portrays how an individual behaves with other people to involve then duringdiscussion. I have achieved 107 in this evaluation and that projects that I have goodintrapersonal skills though there are room for improvement. I listen to what others are sayingand I welcome any new ideas what others may suggest. Generally I try to get to know theframe of reference along with the perception of the others. I have seen that I do notproactively react to an issue in order to solve it and this is something that should be improvedby me. The second evaluation demonstrates the self-observed competence of communication’sresult that shows my competence to communicate with individuals of various categories likefriends, strangers and acquaintances. In this assessment I got 82 in average and that showsthat I am rather comfortable with talking to the friends than the strangers and I have toimprove my skills to communicate with large groups.The third assessment shows the assessment of the skills of individuals. This evaluationhelps to assess whether a person can be a good team member or the leader of the team. In thisassessment I got 53 that reveal that I have the potential to be a good team member and attimes I show some behaviours learnt from my team members. I have seen that I tend to acceptthe opinions of my team members and at times feel pressurized when I need to solve an issuewithin a short time span. These things reflect that I need to improve my ability to understanda discussion more efficiently and to project my opinion on that at the same time as well. ThenI will be able to improve my leadership qualities eventually.

BUSINESS COMMUNICATION3The fourth evaluation is the self-report of non-verbal immediacy scale that focuses on thetonal quality of the speed, body language, eye contact or movements of the hands at thetime of a discussion. These features help to understand how the persons are interested tocontinue the conversation. I achieved 84 in this assessment that shows that my skills ofcommunication are average. I use my hands in order to make a point in a conversationand I make eye contacts frequently in order to check whether the other person is gettingwhat I am trying to say or not. On the other hand, I use a range of vocal expression andsometimes get stiff while talking to others; these aspects need to be improved.The final psychometric evaluation is associated with the skills of presentation usingwhich I can attract the attention of the audience in a conversation. I scored 56 in thisassessment and that shows that I can present something in a well manner and can also get theattention of the audience quickly due to the good content of the presentation. The evaluationasserts that my preferences are using visuals in the presentation so that the the audience canrelate to the content. On the other hand, I do not get familiar with the room of thepresentation that exposes my to some sort of problems and makes me nervous at times. I askmy audience to raise questions if they get confused with my content and I try to provide someexamples to make my content more understandable. Apart from these I tend to give in someevidences to make my points even stronger and trustworthy. Two issuesThe two main issues found from the five evaluations are the communicating with ease inthe presence if larger group and lack of showcasing leadership style. I allow other individualsto give their opinions and in general welcome their opinion. I think that taking action is themost accepted thing for a solution can motivate the employees to work as they feel they areasset of the organization. But at times in critical position, when there is o time left to arrangemeetings and I need to direct the employees, I feel pressurized.

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