Employee Empowerment and Job Satisfaction

This assignment delves into the relationship between employee empowerment and job satisfaction within the context of Sainsbury. It requires you to evaluate various methods used by Sainsbury to enhance employee satisfaction, such as motivation theories, reward policies, work flexibility, and empowerment initiatives. You'll analyze the impact of these strategies on job satisfaction, productivity, and organizational performance. Additionally, the assignment prompts you to consider the role of factors like decision-making power distribution, skill development, incentives, and communication in fostering employee empowerment and satisfaction.

An investigation of the impact of employee
empowerment on enhancing employee job satisfaction
of the UK retail industry, A case study of Sainsbury,
UK

ABSTRACT
In the present dissertation, rationale behind conducting this investigation is although many
researchers have studied the role and significance of employee empowering, but still, none of the
research study investigated the importance of employee empowering in the success of retail firm,
Sainsbury. Thus, this research study has bridged such gap by investigating the role of human
empowerment in the growth and progress of Sainsbury. Employee empowerment as a wider concept
as it takes into accounts both employee engagement or involvement and participative management
as well. In such respect, workers involvement refers to the process of involving workers in business
decisions, similarly, participative also called democratic managerial style encourage personnel to
give their ideas, suggestions and advices for the better functioning and hazard-less operations.
Empowered employee deliver exceptional and outstanding services to their customers as
they are free to take decisions without the involvement of respective superiors. As a result, they feel
more freedom and flexibility in their work and also put their self-control on regular functions. With
the help of this, retailers will be able to gain repetitive purchasing and improved consumer loyalty.
There are various approaches to empower workforce covers mostly social-structural empowerment
such as participative decision-making, skill/knowledge based pay, open communication, flat
structure, staff training and many others. In such respect, participative managerial concept is a
process of involving subordinates into business decisions so that workers can express their ideas,
advices, views and suggestions in the front of higher authority. Further, open communication also
assists lower level of workers to directly communicate with their upper authority. All the
approaches provide a sense of feelings to the employees as they consider themselves as an
important and integral part of business
Relationship between workers empowerment and job satisfaction as he presented that self-
determination through empowering give rises to their satisfaction level to a great extent. The reason
behind this is more controlling rights, flexibility, worker’s involvement, liberal communication
policy, rewards, training etc. inspire self-efficacy among personnel, which in turn, they feel highly
motivated and satisfied.

Table of Contents
ABSTRACT.........................................................................................................................................2
INTRODUCTION ...............................................................................................................................4
1.1 Background of the research...................................................................................................4
1.2 Research problem/rationale...................................................................................................6
1.3 Significance of the research..................................................................................................7
1.4 Research aim.........................................................................................................................8
1.5 Research objectives...............................................................................................................8
1.6 Research questions................................................................................................................8
1.7 Research framework..............................................................................................................8
1.8 Structure of dissertation........................................................................................................9
LITERATURE REVIEW ..................................................................................................................10
2.1 Concept of employee empowerment...................................................................................10
2.2 Significance and necessity of empowering employees.......................................................10
2.3 Methods, concepts and strategies to empower workers......................................................11
2.4 Contribution of employee empowerment in enhancing their satisfaction level..................12
2.5 Impact of employee empowerment on Job satisfaction......................................................12
2.6 Ways to analyse employee satisfaction...............................................................................14
2.7 Methods to advance job satisfaction...................................................................................15
2.8 Motivation impact on employee satisfaction......................................................................16
RESEARCH METHODOLOGY.......................................................................................................18
Introduction...............................................................................................................................18
Research philosophy.................................................................................................................18
DATA ANALYSIS..............................................................................................................................23
CONCLUSION AND RECOMMENDATION..................................................................................39
APPENDIX........................................................................................................................................47

INTRODUCTION
1.1 Background of the research
Retail industry is one of the fastest growing sectors in United Kingdom which aims at
delivering the best quality of products and services to meet targets. Employee plays a crucial role in
meeting such objectives as they render goods and services to the audiences to serve them in the best
possible manner. Employee empowerment refers to the process of giving freedom or autonomy to
the workers so that they can take business decisions to accomplish their job responsibility. Strong
bonding and relationship between higher management authority and personnel through regular
interaction highly impact internal business environment of the firm (Appelbaum and et.al., 2015).
Employee empowerment is of great importance which enable retailers to develop a positive
perception in the workers as they are allowed to make business decisions to fulfil their specific tasks
and responsibilities. It is a process-oriented method which assists firms to motivate their employees,
which in turn, results in high level of job satisfaction. This research study has investigated the role
of empowering employees in maximization of workers satisfaction, so that, they have put the best
efforts to serve customers expectations and desires in an efficient manner. The concept of
empowering workers includes number of facets i.e. feelings, behaviour and emotions.
In addition to this, it can be said that employee empowerment can be accomplished through
focusing on diverse aspects. Reward mechanism is considered as one of critical section that helps in
employee empowerment so that job satisfaction can be advanced in desired manner. It has been
noticed that application of reward mechanism in business helps to ensure a team of highly
motivated staff in the organization (Babbie, 2015). Their work explains that to retain efficient
employees and to motivate the employees for accomplishment of goals, an effective reward system
is essential. As same the retail sector businesses can also have better opportunities through
application of reward system. Along with this, employee empowerment and job satisfaction is
highly associated with the motivation. It means by having improved focus on motivation the
businesses can easily focus on factors that enhances the morale of individual to have efforts within
organization. Current study is based on the work culture of Sainsbury which is considered as one of
critical part of UK retail sector.
Employee empowerment within organization can be advanced by having focus on
systematic process that allows to influence the employee morale. It means by having appropriate
allocation of rewards, self recognition, decision making power, compensation and diversified
intrinsic and extrinsic rewards the businesses can have appropriate promotion of employee
empowerment. If these aspects are properly maintained then overall outcome might get positive in
respect to job satisfaction (Bryman, 2015). Employee empowerment and job satisfaction among
employees can also be promoted effectively by having appropriate formation of mechanism that

focuses on the work performance. Along with this, application of policies according to employee
needs is also a great opportunity that may explore job satisfaction aspects in desired way. With an
assistance of this, employees can attain fair and equal opportunities within retail sector which is
beneficial for effective accomplishment of goals. Motivation is the factors which stimulates or
influence the employees towards work or motivate them to meet their needs and desires (Caillaud,
Rose and Goepp, 2016). In addition to this, it can be said that motivation can be advanced among
employees by having target on internal and external motivation. It has great influence on the
behavioural aspects of employees that make them feel valuable. It indicates that employee
empowerment within retail sector organization can also be advanced by considering internal and
external factors as critical aspect. It will also enhance the motivation among employees and force
them to make better efforts in respect to attainment of the designed goals.
Employee empowerment makes an impact on the employee behaviour as well as their
performance. It means is also associated with the job satisfaction which need to be analysed in
desired way for better understanding about the subject. In addition to this, the preliminary main aim
behind the use of motivation techniques is to have advancement in the morale values so that
employee empowerment can be promoted effectively within organization (Eriksson and
Kovalainen, 2015). By having improved focus on employee empowerment the businesses can also
ensure in regard to the employee retention rate. With an assistance of this, the financial and other
specific needs of workforce can also be accomplished in desired way. Moreover, the motivation is
considered as key option that allows to influence the employee satisfaction because it is directly
linked with employee perception (Flick, 2015). Appropriate consideration of relationship between
motivation and employee empowerment is also beneficial for sustainable development. Along with
this, it has been noticed that employee empowerment leads to high level of satisfaction among the
employees. It motivates them to work hard and also enhances the retention in organization.
Background of organization
Sainsbury is one of the largest UK-established retail organizations, headquartered in
Holborn, London, UK. The aim of the company is to meet client’s expectations by delivering
quality grocery products through convenience stores, forecourt store, supercenter, superstore and
hypermarkets. The dissertation has examined that how Sainsbury motivate and encourage their
personnel through adopting employee empowerment at the workplace. In such respect, participative
leadership and managerial style, rewards, freedom in decision-making, delegation of power and
authority and many other factors provides a better sense of feeling to the personnel, which in turn,
they put their increased efforts to meet customers desires, needs and wants (Cicolini, Comparcini
and Simonetti, 2014). It assists Sainsbury to develop a positive and strong culture at the internal
working environment that makes it easier for the company to reach targets. Thus, this study pay has

focused on various techniques and methods that Sainsbury employ to empower workers and thereby
meet business goals.
Current dissertation report is based on the analysing the impact of employee empowerment
on advancing the employee job satisfaction of the UK retail sector. In order to have better
understanding about the subject, the Sainsbury UK has considered as organization and it assists in
meeting objectives. With an assistance of this, study the businesses firms can easily have
application of diverse tools and techniques that are beneficial to enhance the employee
empowerment so that goals and objectives can be accomplished effectively. In addition to this, it
can be said that current study objectives are also framed on the basis of selected topic that how
employee empowerment impacts the customer satisfaction (Mackey and Gass, 2015). Key
objectives of the study is to develop better understanding about concept of employee empowerment.
Along with this, evaluation of various strategies to advance the employee empowerment are also
being analysed in the present study. These kinds of aspects are beneficial to ensure about the scale
of employee empowerment within retail firms. Another key objectives of the present research
investigation is that investigating the impact of employee empowerment in strengthening job
satisfaction level of Sainsbury business professionals (Cicolini, Comparcini and Simonetti, 2014).
Concerning the key areas of the research objectives the researcher has decided to attain in-depth
findings and conclusion. In addition to this, selection of Sainsbury is appropriate because company
is well focused towards employee empowerment. It allows to have effective development of key
terms and objectives so that better understanding can be attained. In this respect, diverse literature
review documents written from different authors has been analysed so that goals and objectives can
be accomplished in desired way. In present study the research tools and techniques are also being
selected effectively so that results can be examined in appropriate manner. It assists in exploring the
selected more effectively for sustainable development.
1.2 Research problem/rationale
The rationale behind conducting this investigation is although many researchers have
studied the role and significance of employee empowering, but still, none of the research study
investigated the importance of employee empowering in the success of retail firm, Sainsbury. Thus,
this research study has bridged such gap by investigating the role of human empowerment in the
growth and progress of Sainsbury. How empowerment of employee influenced workers job
satisfaction level is the problem statement behind conducting this investigation (Grimsley, 2012).
The relationship between both the components has enabled investigator to identify the impact of
workers empowerment on motivation and satisfaction level of workers. Along with that, the
research also identifies that what kind of strategies and methods retailers can use to empower users
and thereby maximize workers satisfaction. Through this, retail firms has become capable to meet

their clients’ expectations by putting improved efforts of their personnel.
In addition to this, it can be said that diverse investigator has focused on reward system as a
subject. However, they have faced few limitations due to lack of resources which has impacted the
outcome of study. It has rationalised experts to select the concern topic so that previous studies
limitations can be overcome through outcome of present investigation.
Every organization needs motivated workers to advance the working. To retain the motivation
level high reward management is essential. If such aspects are not properly maintained then
employees look for job at rival companies for better motivation and satisfaction. Sainsbury has been
experiencing employee dissatisfaction issues which has created motivational issues as well. It has
impacted the performance and forced company to have changes in policies for continuous
improvement. This has resulted into reduced performance of the employees. The staff at the
concerned organization needs to be talented for handling domestic and international workers. By
having improved focus on reward system the issues can be resolved.
Another rationale behind the concern study is that it provides an information about diverse
methods that a retail firm can use in order to improve employee motivation. It means with an
assistance of this, Sainsbury can have sustainable development which is beneficial to accomplish
key goals and objectives. In addition to this, study also recommend the best strategy for
empowering workers and thereby maximize their satisfaction level. It indicates that for long term
development in respect to employee empowerment and job satisfaction the retail firm like
Sainsbury can use methods that are stated in the report. It is also a rationale that it provides support
to the academic learning so that better understanding in respect to impact of employee
empowerment can be developed effectively (Caillaud, Rose and Goepp, 2016). Along with this, the
present study is also presenting the information about various strategies that businesses employs for
empowerment of workers. It means by having appropriate consideration of such aspects the
business entity can have sustainable development. Sainsbury are also becoming more focused on
employee satisfaction in regard to accomplish goals and objectives. This factor has also enhanced
the morale to select the topic so that goals and objectives can be accomplished in desired way.
1.3 Significance of the research
This investigation has great significance for the scholar who are holding desire to conduct
similar kind of study in the upcoming years. Moreover, all the organizations that operate in retail
industry can take benefits through this investigation by using numerous strategies and models for
their employee empowerment. With the help of different concepts and theories, not only the
retailers but also workers has also benefited as they receive more rights and responsibility in
making business decisions (Caillaud, Rose and Goepp, 2016). Through implementing these
strategies and concepts in real business practice, retail firms like Sainsbury is capable to encourage

their workforce to get their best efforts in task completion. By effective execution of the different
strategies, retailers can motivate their human force and maximize their satisfaction level to a great
extent.
In addition to this, it can be said that research is based on the analysing the impact of
employee empowerment on job satisfaction within retail firm. It means with an assistance of this,
role of employee empowerment can be taken into account so that businesses can have sustainable
development. Findings and conclusion of the report has great significance in context to the work
culture of any retail firm. By having acknowledgement about the employee empowerment and job
satisfaction the management of Sainsbury can have better opportunities in the market. It also assist
in advancing the morale among members so that overall performance can also be advanced in
critical manner. Employee job satisfaction will also assist business firm in advancing the retention
rate. Along with this, it can be said that empowerment and job satisfaction are two critical aspects of
human resource management. It assists in meeting objectives and ensure the employee performance
is also being advanced.
1.4 Research aim
“To examine the role of employee empowerment in enhancing employees job satisfaction level in
retail sector, Case study of Sainsbury”
1.5 Research objectives
The objective of proposed investigation is illustrated underneath:
 To understand the concept of employee empowerment and its significance in retail industry
 To evaluate various strategies that Sainsbury employs for empowerment of workers
 To assess the employee satisfaction level in retail sector.
 To investigate the impact of employee empowerment in strengthening job satisfaction level
of Sainsbury’s business personnel
 To recommend the best strategy for empowering workers and thereby maximize their
satisfaction level.
1.6 Research questions
Q.1 How employee empowerment makes an effective contribution in the success of UK retail
industry?
Q.2 Which kind of theories and strategies can be adopted by retailers to empower business
personnel?
Q.3 How workers job satisfaction level can be improved by empowering workers?

Q.4 Which is the best strategy available to Sainsbury to empower employees and maximize their
level of job satisfaction?
1.7 Research framework
It is a section that plays a critical role in the study because it allows to have appropriate
selection of diverse tools and techniques that assist in accomplishment of the dissertation. With an
improved focus on the tools and techniques of research methodology the authors can generate
optimised results from the investigation. It also facilitates in data collection and analysis of
information so that better objectives can be attained. However, the selection of tools and techniques
is also according to objectives that are framed under the study.
Research Approach: In order to explore the employee empowerment and customer
satisfaction the researcher has decided to adopt deductive approach. By having improved focus on
such aspects the objectives can be accomplished effectively.
Research Philosophy: Interpretivism philosophy has been employed by researcher to
identify theories and strategies can be adopted by retailers to empower business personnel. With the
help of this research philosophy the selected topic can be explored in desired way.
Research Design: In present report the descriptive research design has been employed by the
investigator. It means by having appropriate selection of the design the factors that are associated
with the employee empowerment can be analysed in appropriate manner.
Data Collection:In respect to have appropriate data collection primary and secondary data
collection tools can be advanced. Online websites, research journals in respect to subject will be
considered for secondary data collection.
Data Analysis: In order to have appropriate data analysis the thematic approach has been
considered. In this, different themes are being framed to present the collected data for better
analysis.
1.8 Structure of dissertation
Chapter 1 – Introduction: It is most critical section that allows to provide background about
the research study. It also assists in developing the understanding in regard to the subject so that
objectives can be accomplished effectively. In this, framed objectives can also be presented in the
chapter.
Chapter 2 – Literature Review: Second chapter is referred as section that cover actual
analysis of diverse secondary sources. This section will help to evaluate that how employee
empowerment helps in enhancing employees job satisfaction level in retail sector. It indicates that it
is mechanism that helps in exploring the overall subject.
Chapter 3 – Research methodology: Methodology chapter allows to understand the tools and
techniques that are selected for accomplishment of the study. With an assistance of techniques the

valid finding and conclusion can be framed. In this, approaches, philosophies and collection are
considered as critical aspect.
Chapter 4 – Data Analysis: It is a chapter that provides an interpretation of collection
information so that better conclusion can be drawn in desired way. In this chapter the data which is
accessed from the different methods of data collection was examined by using qualitative of
methodology.
Chapter 5 – Conclusion and Recommendations: Final chapter of the dissertation provides a
conclusive statement. Along with this, recommendations also being provided in the chapter so that
overall working can be advanced in context to employee empowerment and job satisfaction.

LITERATURE REVIEW
This section of the dissertation will be very important as in this, researcher will examine and
evaluate the historical findings of different studies conducted earlier. It helps to develop a
conceptual knowledge regarding the chosen topic and assist investigator to develop his/her own
idea to resolve the problem.
2.1 Concept of employee empowerment
According to Appelbaum and et.al., (2015), the process of giving managerial rights or
decision-making authority to the workers is known as employee empowerment. It is a process of
allowing personnel to exercise and execute their own control over their working practices.
Moreover, they are also entitled to give their valuable suggestions and innovative ideas, by which,
retailers will be able to reach their business targets and objectives. Contrary to this, Yahia (2014)
defined employee empowerment as a wider concept as it takes into accounts both employee
engagement or involvement and participative management as well. In such respect, workers
involvement refers to the process of involving workers in business decisions, similarly, participative
also called democratic managerial style encourage personnel to give their ideas, suggestions and
advices for the better functioning and hazard-less operations. Despite this, Fernandez and
Moldogaziev (2013) delegation of authority, decision-making power and responsibility to the lower
levels is considered as employee empowerment. Thus, it is a concept related to organizational
structure in which upper or higher level authority transfer or diversifies their rights to their
subordinates to encourage and motivate them. However, on the critical note, Grimsley (2012)
argued that it empowering workers refers to the process to maximize self-efficacy feelings among
human force by removal of excessive control and ensuring more flexibility at the workplace.
As per Soetanto (2008), argued that it is a tool which remain useful for increasing the
ownership of employees. This assist an individual to improve productivity with the help of making
them responsible towards the organization. On contrary to this, Chang and Liu (2008) stated that
managers feel to empower the subordinates by delegating certain roles and responsibilities. It results
into uplifting the motivation level of the employees towards the organization.
Good communication skills required by an employee in order to grab higher market
advantage in the external market by performing all the duties and tasks in the best possible manner.
The interaction is essential attribute among the management and the employees. Beside this,
employee empowerment can be said as the process to make an employee adopt the autonomous way
for thinking, behaving, acting and working for the attainment of the responsibilities. This process
not only remained positive for the subordinates but also for the organizations.
2.2 Significance and necessity of empowering employees
As per the view point of Dash and Mohanty (2015), empowering workers is of huge

importance and significance for all the retail establishments and other firms to encourage and
promote workers to put best efforts for the compliance of their job responsibilities. It plays an
essential role in every organization as they can get wide range of benefits through these practices.
Obviously, motivated staff works with greater level of efficiency as comparison to less motivated or
de-motivated members. Hence, they will be highly able to perform their duties and responsibility
effectively results in higher productivity at less cost. Likewise, Men and Stacks, (2013) studied that
empowered employee deliver exceptional and outstanding services to their customers as they are
free to take decisions without the involvement of respective superiors. As a result, they feel more
freedom and flexibility in their work and also put their self-control on regular functions. With the
help of this, retailers will be able to gain repetitive purchasing and improved consumer loyalty.
However, on the other side, Wong, Tjosvold and Khong, (2016), criticized that embracing change
is the main contribution of employee empowerment that develop a positive attitude among workers
to drive change in their operational processes due to technological advancement and innovations.
Through this, corporation will be able to enhance their competitive strength and reach goals easily.
According to Pelit, Öztürk and Arslantürk (2011), employee empowerment helps an
individual to enhance their current skills and knowledge. With the implementation of this process an
employee can be responsible towards the company operations and his roles. In addition to this, it
creates a sense of self motivation among the employees towards their work and responsibilities. It is
important for the higher authority to adapt this concept so that their workforce can feel independent
in order to attain their roles in effective manner. This concept plays a significant role in the success
of an individual to put their efforts and hard work for the achievement of company goals.
On contrary to this, Gill, Fitzgerald, Bhutani, Mand and Sharma (2010) stated that this
concept is important as it creates bilateral communication between the employees and managers.
External surveys will be conducted by an individual under which data will b collected about the
skills and the capabilities of all the individuals who are working in the business entity in order to
grab higher market advantage in the external environment. These surveys show the adoption of this
concept at workplace has improved the company operations. In addition to this, it also assisted in
managing the operations in an effective manner. This concept is useful for enhancing the
satisfaction level of the employees. By delegating responsibilities, the skilled employees will get
confident towards their work and the organization.
2.3 Methods, concepts and strategies to empower workers
Gill and et.al., (2012), identified various approaches to empower workforce covers mostly
social-structural empowerment such as participative decision-making, skill/knowledge based pay,
open communication, flat structure, staff training and many others. In such respect, participative
managerial concept is a process of involving subordinates into business decisions so that workers

can express their ideas, advices, views and suggestions in the front of higher authority. Further,
open communication also assists lower level of workers to directly communicate with their upper
authority. All the approaches provide a sense of feelings to the employees as they consider
themselves as an important and integral part of business. Contradicting these arguments, Mulki,
Caemmerer and Heggde, (2015), commented that psychological empowerment is also a way
available to the organizations to motivate and empower their staff member. In the study, researcher
founded that self-determination, competency (self-efficacy), inspiring initiatives taken by an
individual and sharing of business information are of great significance that assist entrepreneurs to
encourage their workforce and results in high motivation.
Accordig to the study of Cicolini, Comparcini and Simonetti, (2014) observed that
allocating different task's and duties among all the employees according to their interest will
improve their overall productivity in an entity. It assigns worker’s job responsibilities, authority,
power to make organizational decisions enable companies to inspire and motivate personnel to give
an effective contributing in complying their job responsibilities and targets. Along with this, training
programme also enable individual to maximize their skills, knowledge and talent which assist
workers in their personal growth and development.
2.4 Contribution of employee empowerment in enhancing their satisfaction level
As per the view point of Appelbaum and et.al., (2015), job satisfaction refers to employees
feeling about their work. It is regarded as an assessment and evaluation of worker’s job experiences
that has been formed through different factors like relationship with managers and supervisor,
perceived congruence between remuneration and their productivity, physical workplace
environment and conditions and many more. Grimsley (2012), explained the relationship between
workers empowerment and job satisfaction as he presented that self-determination through
empowering give rises to their satisfaction level to a great extent. The reason behind this is more
controlling rights, flexibility, worker’s involvement, liberal communication policy, rewards, training
etc. inspire self-efficacy among personnel, which in turn, they feel highly motivated and satisfied.
Likewise, Mulki, Caemmerer and Heggde (2015), said that autonomy of decision, self-direction,
monitoring and controlling, development of skills and knowledge, incentives and support system,
free flow of communication enhance satisfaction level of workers to a maximum extent. As a result,
retailers will be able to serve customers in the best possible manner and meet their desires and
expectations effectively. Along with this, it also provides advantage of lower absenteeism, less staff
turnover, high productivity, competitive strength and improved strategic capabilities to run
operations successfully in the competitive market place. Thus, it can be said that both empowerment
and satisfaction are positively related to each other.

2.5 Impact of employee empowerment on Job satisfaction
According to Tuzun (2012), job satisfaction is considered as an attitude that allows
understanding in the psychology of all individual working in an entity as the employer will think
about all of their employees as they are regarded as asset rather than costs to the company. The state
of person while having an effort within organization. It has been noticed that empowerment mainly
focuses on the enlargement of workforce duties by offering them freedom to work. It means it also
impacts the morale of employees in positive manner which forces them to have advancement in
work performance. It also makes employees feel valued which is significant for improvement in job
satisfaction. It indicates that employee empowerment is having great impact on the job satisfaction.
Tan (2008) has also stated that independent work and authority of decision making process are two
critical aspects that are associated with the employee empowerment. By having assistance of these
two valuable elements the job satisfaction can also be advanced. For example, retail firm has
decided to allow employees to have participation in decision making process so that innovative
ideas can be shared effectively. It helps in creating long term sustainability because it makes
employees feel a critical part of organization. It also influences the morale of members and motivate
to have efforts in accurate manner. If members are not satisfied then they will not have appropriate
working within firm. It indicates that employee empowerment enhances the morale which directly
linked with the job satisfaction.
Poon (2010) has also stated that in order to have job satisfaction and empowerment
improvement, it is necessary for business firm to ensure employees have authority to take decisions
in their own way without any kind of approval from the supervisor. It means by having flexibility
promotion the issues can be resolved effectively so that work performance can be also advanced. It
also reflects that employee empowerment activities are having great impact on the organization
performance which also creates positive factors in regard top employee satisfaction. O’hara (2006)
has asserted that empowerment is referred as level of responsibility and authority which is shared
with an employee. It means by having effective promotion of roles and responsibilities sharing the
employee morale can be advanced. It has been identified that many employees in retail firm expect
that they will get more responsibilities so that they can understand working of management.
Responsibilities sharing will accomplish the needs of workforce and empower the overall working
which will also impact the satisfaction level in positive manner.
In addition to this, Greasley and et.al., (2015) has critically explained that by having
improved focus on the empowerment the employees can attain better motivation level. All the
needs and higher expectations of all the customers will get improved by offering quality oriented
services by satisfying the hidden needs of all the employees. It means the employees can have
proper use of available resources and skills so that work performance can be advanced. With an

assistance of work improvement the businesses can also make employees feel productive so that
goals and objectives can be accomplished effectively. It also reflects that job satisfaction among
employees can also be advanced if workforce is feel productive. It will also benefit the organization
for long term goals and lead business to impressive level of success. Delargy and Chatten (2015)
has observed that empowerment also allow employees to develop the skills of accepting the
accountability. It means the interpersonal skills' development can also be taken into account for
sustainable advancement which directly linked with the job satisfaction. It has been noticed that
empowerment application can be accomplished effectively if workforce is well trained. It means the
company also need to focus on training and development program as per employee needs. It means
the workforce needs is being targeted effectively which also improves the job satisfaction. For
example, employee is looking for improvement in communication skills and management has also
organized the training and development program according to key expectations of employee. It
means the satisfaction level of employee is also get advanced in critical manner for better
sustainability. Choy (2012) has also stated that employee empowerment is mainly developed and
promoted through improved focus on equality aspect. It means the management need to make sure
that they are having proper involvement of managers and other members in work activities. It will
make employee feel good and ensure that equality factor are being promoted effectively. Along with
this, it also allows managers and employees to have better relationship with each other. It is
beneficial to build trust which also improves the employee morale effectively. It ensures that
employees are feeling optimised to have collective efforts with managers so that activities can be
accomplished effectively which indirectly improves the satisfaction.
2.6 Ways to analyse employee satisfaction
According to Fernandez and Moldogaziev (2012), employee satisfaction can leave a huge
impact on the productivity of the organization. The interest of all the employees will be consider by
taking into consideration all positive and negative aspects about the employee in the best possible
manner in order to provide ultimate advantage. The management can not ignore this factor if they
want to remain stable in long run. Employees are the most important part of the organization due to
which the company gets succeed. If the employees are performing well then it is the duty of the top
management to make them stay in the organization. Having talented employees remain effective for
the company. However, their satisfaction level should be attained by the company for the
improvement of the work. If they are satisfied then it will aid the firm to attain company operations
in desired manner. Bruining and et.al. (2005) has said that by attaining their needs and desires, the
management requires measuring their satisfaction level. So that it can be judged whether they are
satisfied with the current operations or not. This can be done with the help of different methods.
This will help the company to trace their interest towards the company and work. The top level

management of the companies can adopt different methods for making analysis on the employee
satisfaction. On contrary to this Lai (2010), suggested that 360 degree feedback can be useful for
training the employee satisfaction. This feedback can also be known as multi-rater feedback where
the organization gathers the information from the employees on they concerned topic in terms of
feedback. Adoption of concept can help in knowledge about the supervisors, peer and the
employees. This feedback can be taken by the external sources through which the employee
perception is judged. The organizations adapt this technique in order to develop the work skills and
current position of the employees. This results into analysing the employee performance in effective
manner. This can also remain helpful for them to identify the training and development needs of the
employees.
In context to above, Perdue (2010) criticized that survey method can remain better then the
contrasted method. Here, survey is conducted with the help of questionnaire which is being
prepared by the top management. In this process certain questions are framed on which the survey
is conducted. With the help of questionnaire, employees satisfaction can be judged. In context to
this, by providing questionnaire the employees has to filled it by them. It helps the management to
know the perception of the employees. In addition to this, Biggs and Swailes (2006) has argued that
the included question will help to know the satisfaction level towards the organization. As a result,
the management will be able to take corrective measures for the same. This will provides an
assistance to the employees to improve and enhance their current position. With the help of survey,
the motivation level of the employees will get enhance. They will feel required that the management
is concerned about their improvement band satisfaction level. In addition to this, the questionnaire
will contain different questions with reference to creativity, innovation, satisfaction, communication
and other factors. This result into not only focusing on satisfaction but also to focus on other factors
which can help to improve employee performance.
On contrary to above, Appelbaum and et.al., (2015) depicted interview method adopted by
an individual in which graphic appraisal method used in which thinking of al the employees will be
checked in relation to several parameters. It is regarded as the most appropriate method for
gathering information about the satisfaction level of the employees. The team leaders or the
managers can conduct the interview with individual employee. This will result in knowing the
individual satisfaction of the subordinates. Inn addition to this, face to face interview will help to
make the communication process effective and better. This will assist is analysing the thoughts and
views of the subordinates towards the company and its operations. This will help in taking
corrective measures by keeping in mid the needs and demands at individual level. On other side,
Yahia (2014) criticized that meetings can also be an appropriate methods for analysing the
satisfaction level of the employees. This discussion will help the management to know the

perception of the group. With the help of meeting the managers will be able to know the changes
that can be implemented by the company.
2.7 Methods to advance job satisfaction
According to Moldogaziev (2013) job satisfaction can be defined in several ways which can
be used for raising the interest of employees towards job. However, motivation can be the best
method for enhancing the interest of the employees toward their job. Motivation is the process
which helps in giving the direction to work for the same. There are different situation arises when
the employees get bored of the continuous work. This can result into affecting their work in bas
manner. However, the management needs to adopt different methods for increasing the motivation
level of the employees. However, the management can adopt and analyse different theories of
motivation such as Maslow and Herzberg. With the adoption of these theories the management will
be able analyse the different needs and demand of the employees. By identifying this the firm will
be able to provide the same to the employees. This will result in raising the satisfaction level of the
subordinate. In addition to this, the employees will concerned by the management towards their
interests and desires.
On contrary to this, Grimsley (2012) that providing rewards will appreciate the talent of all
the individuals in improving their existing performance as one of the most effective tool to enhance
the increase the job satisfaction of the employees. There are two types of rewards i.e. monetary and
non monetary which can be offered to the employees who are doing well in the organization. In
monetary rewards the employees are given incentives and benefits in terms of money. This will help
the employees to earn extra money with the help of incentives.
On other side, Anttonen (2008) has contended that non monetary rewards can also be offered in
which promotions and responsibilities are given to the employees. This makes them feel as the most
required part of the organization. This will help them to integrated towards the company and its
operations in an effective manners.
According to Soetanto (2008), the management can offer certain flexibilities to the
employees for masking a balance between work and life. There are different kinds of flexibilities
which an organization can provide to its workforce such as financial flexibility, part time work,
location flexibility etc. However, the organization can analyse the requirement of subordinates and
can provide the same. In context to this, if the employees are not able to come to office then they
must be facilitates with work form home. This will assist them to lever up the interest in the
organization. It will create a sense of understanding among the employees towards their work. In
addition to this, if the employees are working extra then they should get extra amount in terms of
financial flexibilities This will help them to work extra and raise their interest towards the
operations of the company. Beside this, Chang and Liu (2008) said that improving work

environment can also remain helpful for advancing the job satisfaction of the workforce. This can
be done with the help of proper communication and interactions between the top level and middle
level. This will make good relation and create a level of understanding among the employees and
the top level. On other hand, as per Dash and Mohanty (2015), the organization can implement
training and development sessions in the organization This will help the employees to improve their
current position with the help of effective guidance. By implementing the same, the firm will be
able to analyse the interest and the requirement of training sessions in the company. In addition to
this, the manager needs to understand the requirements of the workforce. As a result, the
organization will be able to render the same to the employees as per their training needs. In addition
to this, the firm will be able to make a proper analysis.
2.8 Motivation impact on employee satisfaction
As per Men and Stacks, (2013) stated that motivation is a effective way through which the
interest of employees is increased to work on any project or task. With the effective implementation
of this factors the employees are able to attain their individual goals and objectives. However,
motivation can have both impacts i.e. positive and negative on the employees satisfaction. In terms
of positive impacts the current position of the subordinates will tend to increase. This will not only
help the employees but also the organization as well. On contrary to this, Wong, Tjosvold and
Khong, (2016) criticised that motivation does not uplift the individual performance but also helpful
for the company. With the effective implementation of the motivation techniques and theories, the
firm will be able to ascertain the needs a d demands of the employees . This will help the company
to analyse the requirements of the teams and individual towards the organization. In addition to this,
Afiouni (2013) has asserted that the concept of motivation will remain positive for both the
employees and organization. In terms of employees, this will help in improving their current
position. In addition to this, motivation will help in raising the satisfaction level of the employees. If
the workforce is satisfied and motivated then they will work with full dedication and interest. This
leads to enhance the performance of the employees and the organization as well. In opposition to
this, Pelit, Öztürk and Arslantürk (2011) explained motivation can also have positive impact toward
the work environment of the company. If the employees have positive attitude then they will
maintain positivity in the organization. This will result into raising the performance of the company
among its competitors.
On other side, Gill, Fitzgerald, Bhutani, Mand and Sharma (2010) criticized that motivation
may have some negative impact on the employees and organization as well if the techniques are not
properly implemented then it can devaluate the employee performance and their current level. This
can have negative impact on the organization performance. It can be stated that motivation has both
the impacts but it is nece4ssary for the management to analyse the same and implement. This will

help the company to attain their goals and objectives in defined manner. It is the duty of
management to make proper analysis so that effective techniques and tools can be implemented.
Wong and Laschinger (2013) has support the statement and stated that this will help the company to
lower down the problem of employee turnover.
The organization will be able to retain them for the long period. This leads to decrease the
cost of hiring the new candidates for the company operations. As a result, the organization needs to
take corrective measures for implementing the motivational tools and techniques.
Conceptual framework
On the basis of above study, it can be said that employee empowerment is most common
subject and number of studies are being accomplished. However, previous studies has not covered
every aspect which has influenced the overall outcome. By having an in-depth learning about the
factors various strategies that organisation employs for empowerment of workers can be evaluated.
In previous studies the application of empowerment techniques has not been used. It will allow to
have sustainable development that will also assist in meeting objective. Along with this, previous
studies also missed the detailed understanding about the ways that can advance job satisfaction. It
means by analysing different ways to improve job satisfaction the issues can be resolved so that
goals and objectives can be accomplished.
Conclusion
As per above statement discussed in literature review section, it can be concluded that
employee empowerment is a process of allowing personnel to exercise and execute their own
control over their working practices. It is considered as a wider concept as it takes into accounts
both employee engagement or involvement and participative management as well. Along with this,
empowering workers is of huge importance and significance for all the retail establishments and
other firms to encourage and promote workers to put the best efforts for the compliance of their job
responsibilities. Effective promotion of employee empowerment helps an individual to enhance
their current skills and knowledge. With the implementation of this process an employee can be
responsible towards the company operations and his roles.
In addition to this, it has been witnessed that self-determination through empowering give
rises to their satisfaction level to a great extent. The reason behind this is more controlling rights,
flexibility, worker’s involvement, liberal communication policy, rewards, training etc. it also
provides advantage of lower absenteeism, less staff turnover, high productivity, competitive strength
and improved strategic capabilities to run operations successfully in the competitive market place It
has been noticed that empowerment mainly focuses on the enlargement of workforce duties by
offering them freedom to work. It means it also impacts the morale of employees in positive manner
which forces them to have advancement in work performance. In order to have job satisfaction and

empowerment improvement, it is necessary for business firm to ensure employees have authority to
take decisions in their own way without any kind of approval from the supervisor. Responsibilities
sharing will accomplish the needs of workforce and empower the overall working which will also
impact the satisfaction level in positive manner.
RESEARCH METHODOLOGY
3.1 Introduction
According to in-depth analysis, it can be said that after literature review the chapter of
methodology is considered as one of critical aspect. By having an improved focus on this chapter
the tools and techniques can be framed in appropriate manner so that goals and objectives can be
accomplished in desired manner. Research methods are the procedures that are used for acquiring
evidence and analysing it for answering the research questions. In present dissertation the aim is to
analyse the role of employee empowerment on job satisfaction. In order to meet the objectives of
the study the careful deliberation of research tools and techniques is significant. The basic methods
of research have been discussed along with the reasons for which they have been used. Further,
answers have been provided by this section to a number of questions that pertain to the research
problem. Along with this, it is also necessary for researcher to make sure that certain techniques are
being framed which provide a support to the research problem. It will assist drawing the final
outcome of the investigation in the significant manner.
3.2 Research philosophy
Research philosophy is considered as a term that relates to the overall development of the
study. With an assistance of this, the nature of the study can be understand in appropriate manner
which is beneficial for dissertation accomplishment. It also facilitates researcher in having
development of background of the study so that basic understanding about topic can be taken into
account. It has been noticed that research philosophy selection is also dependent upon the view
point of individual to carry out the investigation. Selection of philosophy is also different in every
study as per the belief towards reality. There are two kinds of philosophies that are mostly being
employed by researcher for conduction of the study. Classification of philosophies can be as
Interpretivism and positivism.
Positivism philosophy is mostly used by researcher when they are looking to support
quantitative values. It means this philosophy is not appropriate for the investigation and it might
affect overall outcome. It also provides a generalise information to the study which might not
provide the accurate and authentic evaluation of data.
In order to have effective accomplishment of the research study the investigator of present
study has focus on application of interpretivism philosophy. It provides a support to the belief of
investigator so that objectiveIt means this philosophy is not appropriate for the investigation and it

might affect overall outcome. It also provides a generalise information to the study which might not
provide the accurate and authentic evaluation of data. s can be accomplished effectively. It also
assists in attaining the adequate justification for the present research problem. With an application
of the current philosophy the actual facts associated with the study can be explored in desired
manner. Moreover, the real figures are being attained effectively in order to have outcome of
research problem. Most importantly, this approach helps in evaluating a small sample. It indicates
that by having employment of the interpretivism philosophy the concept of employee empowerment
and its significance in retail industry can be accessed effectively. This philosophy has assisted the
researcher in highlighting real facts and figures as per the research problem. Most importantly, this
approach helps in evaluating a small sample. By having an effective consideration of philosophy the
researcher need to advance outcomes in sustainable manner.
3.3 Research Design
It is also considered as one of critical aspect of the study and helps in accomplishment of the
overall study. It has been noticed that research design provides a support to the overall strategy
which is being employed by investigator for accomplishment of objectives. With an assistance of
this, logical findings can also be attained in desired way. Along with this, research design allows to
address the research problem in accurate manner because it provides blueprint of the study. There
are number of research design which is being considered as critical aspect of the investigation.
Classification of research design can be as descriptive, exploratory, case study, etc.
In order to have accomplishment of the present study the descriptive design has been
employed by the investigator. It has been noticed that by having an application of descriptive design
the researcher can easily gather in-depth information about the subject. It means it provides a
descriptive information in respect to the employee empowerment and its impact on the job
satisfaction among employees of Sainsbury. Current study key aim is to analyse the role of
employee empowerment on the job satisfaction so descriptive design is suitable to be adopted for
this dissertation as it helps in describing the variable or conditions that exist in a situation. With an
assistance of this, the important recommendation to improve conditions can also be discussed
effectively.
However, the selection of exploratory design is not appropriate for the study because it does
not provide a support to the overall investigation and factors associated with it. Moreover, any kind
of certain behavioural aspect is also not interlinked with the study. Exploratory study is mainly
adopted by researcher when any kind of specific behavioural value need to be evaluated. Hence, the
selection of descriptive design is appropriate and it provides significant support to overall results
identification.
3.4 Research Approach
As per the detailed study, the research approach is considered as method that provides an

ability to accomplish the objectives effectively. It is also referred as strategy which helps in
advancement of the validity of the research study. In respect to the present study the inductive
approach is being adopted by the investigator. With an assistance of this, approach the study can be
accomplished in flexible manner. It means the findings of the investigation can be drawn in
appropriate manner. Inductive approach makes a research move from particular situations for
making or inferring broad general ideas and theories. Current study key motive is to analyse the role
of employee empowerment on job satisfaction of Sainsbury employees. As the employee
empowerment can impact the job satisfaction in varied manner so the diverse new findings will be
add to the study.
However, the selection of inductive approach for the present study is appropriate because it
helps in developing the empirical generalizations. It means various strategies that Sainsbury
employs for empowerment of workers can be evaluated effectively.
By using this approach, researcher has been able to develop empirical generalizations. This
has led to identification of preliminary relationships as research is being progressed. Empirical
evidences collected by an entity in order to accomplish desired aims and the objective within a give
time. Along with this, the observation is also a critical section of study because employee
perception in regard to employee empowerment is being observed effectively. It provides an
effective accomplishment of goals and objectives and ensure about the overall findings. By having
an appropriate use of the research approach the research problem can be addressed in desired way.
3.5 Research Type
There are tree kinds of researchers which are being considered by researcher. It has been
noticed that qualitative, quantitative and case study are key research types. Quantitative research is
being adopted by researcher when numeric presentation is required. In addition to this, it can be said
that number of statistical tools support is also being required for effective accomplishment of the
quantitative research.
Quantitative researches uses the tools like survey, interview, etc. For the current
investigation the researcher has decided to focus on qualitative research. In this, number of
qualitative aspects are being taken into account for attaining better outcomes. This research type is
mainly concerned with analysing the issues and understanding of phenomenon. In this,
questionnaire is being considered as critical aspect that allows to have effective data collection and
ensure about the outcome of study with evidence.
3.6 Data Collection methods
Data collection is referred as one of most critical aspect hat allows to have appropriate
accomplishment of objectives. It is a method that allows to have appropriate collection of
information so that goals and objectives can be accomplished. It has been noticed that there are two
kinds of data collection techniques which is being adopted by researcher. Classification of methods

can be as primary and secondary data collection. Primary data collection can be accomplished with
a help of diverse aspects such as questionnaires, surveys, interviews, focus groups etc. In addition to
this, it can be said that primary data collection is considered as first data gathering which is being
collected first time individuals. It is the data that is gathered by the researcher specifically for the
purpose of research. In order to have effective data collection the primary data collection technique
is being used by the researcher. In this respect, questionnaire has been framed according to
objectives of the investigation. Questionnaire has been distributed to the managers of Sainsbury
London.
On the other side, the secondary data collection is referred as information gathering through
analysis of previous studies which are being accomplished from diverse authors. In present study
the secondary data collection is also being considered as critical aspect. It means the data collection
through accessing the books, journals and other online sources the data has been collected.
Secondary data collection is consists of data that has been used by various scholars in their works.
Current dissertation topic is to have evaluation of role of employee empowerment. It means the
secondary sources in regard to employee empowerment is also being accessed by the researcher for
data collection process. Along with this, it is also necessary for researcher to make sure that the
secondary resources are being selected in ethical manner.
3.7 Research instruments used
It has been noticed that selection of research instrument is also critical aspect for the present
study. By having appropriate selection of instrument the primary data collection process is being
accomplished. Questionnaire is also being considered as a research instrument for the present study.
In addition to this, it can be said that questionnaire is referred as a instrument that helps in
collecting information from primary sources. In this regard the closes ended questions are being
framed according to objectives of the study. It helps easy and quicker gathering of information.
With an assistance of this, responses of different respondents can also be compared in desired
manner. By having improved focus on questionnaire the role of employee empowerment in job
satisfaction improvement can be analysed in significant manner. Sensitive aspects of topic can also
be covered effectively through close ended questionnaire.
3.8 Sampling
Random sampling will be used by an entity in order to collect important evidences in the
business is regarded as one of the important method. Sampling is considered as a method that need
to be referred effectively from the researcher because it allows to have effective accomplishment of
the primary research. In addition to this, the present study is focused towards random sampling
method in order to have effective consideration of key standards. With a help of random sampling
the survey is being conducted so that outcomes can be drawn in appropriate manner. For present
study the sampling is 5 managers of Sainsbury, London. It means the designed questionnaire has

been distributed among 5 managers of Sainsbury which has assisted in accomplishment of the
study. Along with this, sample size of the report is considered as number of units that are to be
included in the sample. It has been noticed that if sampling of research investigation is not
appropriate then study feasibility can not be well maintained. It will create barrier in regard to the
accomplishment of study so every researcher need to ensure about it in desired way for sustainable
development.
3.9 Data analysis
After effective gathering of the information from diverse sources like primary and
secondary. It is significant for research experts to focus on evaluation techniques so that overall
outcome of the investigation can be attained in appropriate manner. Along with this, data analysis is
a process that allows researcher to present outcomes in statistical and logical form through
application of systematic tools. It is referred as process in which collected data is being described
and illustrate to develop better understanding in regard to the topic. There are two kinds of
techniques which is mostly being used by researcher in order to meet standards. Classification of
techniques can be as qualitative and quantitative methods.
In regard to the present study, it has been noticed that researcher has focused on the
application of qualitative techniques of data analysis. In addition to this, it can be said that use of
qualitative analysis is effective to better understanding in regard to the subject. It helps in gaining
in-depth analysis so that goals and objectives can be attained in appropriate manner. In order to
provide better support to the qualitative techniques the application of thematic approach is being
considered as critical aspect. By having improved focus on thematic approach the different themes
has been designed by researcher as per reference of objectives and responses. With an assistance of
themes the evaluation of collected data can be accomplished in desired way. It also assists in
meeting the aim of the objectives so that qualitative analysis can be accomplished in desired way.
3.10 Validity and Reliability
In order to have effective accomplishment of the overall investigation, it is necessary for
researcher to focus on reliability and validity aspects. If these aspects are not well maintained then it
will impact the overall outcome of the investigation. In addition to this, it can be said that responses
has been taken from managers of Sainsbury in order to ensure about validity of information. As
same secondary information is also being collected from appropriate and authentic sources. It helps
in effective promotion of validity and reliability. For the present study the researcher has also
accessed the data according to consideration of aim. It also enhances the consideration of validity
and reliability within the dissertation. Proper sampling is being referred to make sure about the
same. It helps in testing whether the study would yield similar results if it is conducted again.
3.11 Ethical considerations
For effective interpretation and drawing the data analysis, it is necessary for researcher to

have focus on ethical consideration. In this, respect, the prior permission is being taken from the
respondents about the meeting and survey. Without any kind of prior intimation the researcher has
not collected any kind of information. It helps in make sure about the role of employee
empowerment in regard to advancement of job satisfaction. As same, the information about the
nature and purpose of study is also being shared with the respondents. It helps in effective
promotion of ethical values so that outcomes can be drawn in desired manner. Moreover, any kind
of personal information collected about the managers is not being shared with any third party in
order to maintain the confidentiality. It means the respondents' privacy factor is also being
considered as critical aspect which helps in maintaining ethical values. It has been noticed that
ethical values are being maintained by not sharing any kind of personal information with third party.
It has allowed to ensure that correct information is being collected from the respondents in
motivated way. Along with this, application of citation in work is also essential to refer so that
validity of content can be presented properly.
3.12 Research limitations
In order to have effective accomplishment of the objectives of the investigation the
researcher also need to understand the key barriers so that tactics can be framed in effective manner.
It has been noticed that entire report is a challenging task and specific issues need to be consider as
critical aspect by researcher. As same there are number of limitations that has been faced by the
investigator while conducting research on the employee empowerment and job satisfaction.
Long term process- Conducting particular research on the impact of employee empowerment and
their overall impact of job satisfaction which will not achieve by an employee in less period as this
will be achieved. This shows that researcher will collect important facts and figures on a particular
topic of a research study as this lay a significant role in a study in order to generate true facts in
order to achieve the desire aims ad targets but this particular process invests lots of time in a
competing the research in the best possible manner. It is clearly evident that conducting a research
investigation is a long process that need to be followed by researcher for accomplishment of the
dissertation. It has been noticed that it is a time consuming activity because evaluation of journals
and books need to be referred effectively.
Lack of external information- Conducting a particular research will emphasise solely on the
primary research will restrict the overall aim of the research study in order to collect important
evidences in order to accomplish all the desired aims and the objectives of particular research in the
best possible manner by taking resources from the external or secondary source which initially
ignored by the researcher. In addition to this, it can be said that lack of availability of secondary
information might be critical issue. It is because the secondary data collection is dependent upon the
evaluation of secondary sources. It might be possible that the documents on employee
empowerment does not cover any significant information then it will be a critical issue for
researcher to have appropriate accomplishment of activities. It might be possible that the researcher
has missed some important information to be included in the study.
DATA ANALYSIS
Theme 1. Do you think employee empowerment is key concept which is adopted by Sainsbury UK

Factor Frequency
Yes 3
No 2
Interpretation- The researcher has chosen this theme to introduce the concept of employee
empowerment into the organization and considers it very essential element for the development.
Many companies possess policies related to employee empowerment which helps to bring employee
satisfaction which al the more increases their performance. The present survey is conducted on a
group of 5 people. From the data presented it can be inferred that out of 5 people 3 are of the
opinion and agrees that employee empowerment is the key concept and should be adopted by
Sainsbury. However, 2 among them are of the view that employee empowerment is not the key
concept to be adopted by Sainsbury. Hence, 60% of the population surveyed agreed to the given
theme and so it can be concluded that employee empowerment is one of the key concepts to be
adopted by Sainsbury.
Theme 2. Employee empowerment assist an individual to improve productivity with the help of
making them responsible towards the organization.
Factor Frequency
Strongly
Agree 2
Agree 1
Neutral 0

Disagree 1
Strongly
Disagree 1
Interpretation- Employee empowerment relates to giving employees a certain degree of
responsibility and autonomy for decision-making regarding their specific assignments. It permits
many decisions to be taken at the lower level of organization where employees can express their
unique issues and problems facing at different levels of organizations. The theme is regarding
whether employee empowerment assists the individuals to improve their production by making
them more responsible towards the organization. The survey is conducted on a set of five people
and their opinion has been collected on the above theme. Out of 5 people 2 strongly agree with the
statement while 1 agrees, 1 disagrees and another one strongly disagrees with the above stated
theme. By analysing the above data it is concluded that there is a mixed opinion on the above stated
theme. However, there is an inclination towards the agreement on the statement as 3 employees are
with the view as against 2 who does not support the opinion.
Theme 3. Motivation is an effective way through which the interest of employees is increased to
work on any project or task
Factor Frequency
Strongly
Agree 1
Agree 2
Neutral 1
Disagree 0
Strongly
Disagree 1
Interpretation- Researcher has chosen this theme as he considers motivation to be the key
factor to boast the interest of the employees towards a particular tasks or assignments. Motivation

serves as a key factor for promoting the employees towards the accomplishment of their tasks and
assignments. The above theme is chosen to find out the role motivation plays in the tasks and
assignments allotted to the employees. For the purpose of carrying out the above research a sample
size of five employees have been taken. Out of five employees one strongly agrees and support the
opinion the motivation is a key factor. Other two also agrees with the theme. However, one
employee remains neutral that expresses no opinion on the statement. The last employee remaining
strongly disagrees with the statement. Therefore, interpretation can be drawn that majority of
employees feels the motivation to be a key factor with helps them in achieving the tasks in an
effective and efficient manner.
Theme 4. According to you which method is most useful to improve job satisfaction
Factor Frequency
Motivation
theories 1
Reward
policies 2
Work
Flexibility 1
Other 1
Interpretation- Researcher has chosen this theme to analyse which is the most effective
ways that can be used by Sainsbury from which they will derive the maximum job satisfaction. This
survey will help the company to find out the most suitable ways to enhance job satisfaction among
the employees which will further help to develop policies and thus reduce employees turnover rates.
For this purpose factors chosen are motivational theories, reward policies, work flexibility, and
others. From a sample space of 5 people 1 is of the opinion that motivation theories adopted by the
company can be a most useful tool to enhance job satisfaction among employees. The other 2
considers the reward policies adopted by the company are the best to improve job satisfaction. 1
employee thinks work flexibility can help in deriving the job satisfaction. The last one is of the
opinion that there are other methods that can be used by the company to help the employees to
achieve maximum job satisfaction. It can be concluded that maximum among them are in the favour

of reward policies adopted by the company is effective tool for enhancing job satisfaction.
Otherwise, there is overall mixed opinion in the other measures taken by the researcher.
Theme 5. Employee empowerment allow managers to improve
Factor Frequency
Job
satisfaction 2
Responsibili
ties
allocation 1
Work
performanc
e 1
Other 1
Interpretation- Employee empowerment is the term used to adopt the policies which helps
to solve various problems faced by employees at their workplace. However, the above theme
chosen by the researcher is focused on the idea that how the concept of employee empowerment
helps the management to bring innovation and improvement in their management skills. The sample
space used in the above population is five employees of the company. The following interpretation
can be drawn- Out of five employees two considers job satisfaction to be the major factor for
employee empowerment which allows the mangers to improve. Other 1 considers allocation of
responsibilities to be the major factor of employee empowerment which helps to improve managers.
The other one considers work performance to be the major factor for the employee empowerment
which supports the mangers to improve. While one employee is of the opinion that there are other
methods different from the factors stated in the survey which enhances the managerial skills. Thus,
it can be concluded that majority of the employees are of the opinion that job satisfaction is the
most important factor for the employee empowerment and also improves managerial skills.
Theme 6. What are the ways that Sainsbury uses to analyse job satisfaction
Factor Frequency

Survey 1
360
feedback 1
Observation 1
Interview 2
Interpretation- Researcher chooses this theme to analyse the various factors used by the
company for measuring job satisfaction. Analysis of job satisfaction is very important by the
company as it helps to control the employee turnover rates and helps to introduce various incentives
and rewards by the company. The methods taken by the researcher are survey, 360 degrees
feedback, observation and interviews. These are some of the most effective methods used by the
companies operating in similar industry to evaluate job satisfaction derived by the employees. The
interpretation of the above table states that out of 5 employees interviewed one is of the opinion that
survey method is best suited for the measurement of job satisfaction. Another one is of the opinion
that 360 feedbacks are the most effective ways to obtain, while other one states that observation
method is the most effective top measure employee satisfaction. Last 2 are of the opinion that
interview method is the most effective method to be used for measuring employees satisfaction.
Thus, it can be concluded that the majority of employees consider employees satisfaction to be the
best method for the achievement of employee satisfaction.
Theme 7. Empowered employee deliver exceptional and outstanding services to their customers
Factor Frequency
Strongly
Agree 1
Agree 1
Neutral 2
Disagree 1
Strongly
Disagree 0

Interpretation- This theme is chosen by the researcher to evaluate whether empowered
employees are able to deliver extraordinary services to their clients or not. The survey is conducted
on a sample size consisting of 5 people. Out of these 5, 1 strongly agrees to the view stated in the
theme. However, the other one agrees with the view stated. The other two are neutral that is they
can't form any opinion to regarding the theme and the last employees disagrees with the theme. In
addition to this, it has also been identified that neutral and agree respondents proportion is same. It
means the empowered employees have more focus on the work practice which also assist in
offering outstanding services to the end customers. It improves the overall performance and make
sure that employees are feeling valuable while having participation in operational activities. In
addition to have effective accomplishment of the objectives the management need to improve the
empowerment ratio among employees. It also impacts the morale positively and make sure about
sustainable development.
Theme 8. Improving work environment is also remained helpful for advancing the job
satisfaction of the workforce
Factor Frequency
Yes 4
No 1
Interpretation- The researcher has chosen the above theme to evaluate the importance of
work environment and its contribution in deriving job satisfaction. Work environment refers to the
atmosphere at the work place. Therefore, a positive and motivated work environment will help the
workforce to achieve the set level of targets. Here out of the population size of five people have
been chosen by the researcher to draw inferences. Out of five majorities that is 4 employees are of
the opinion that work environment plays a major role in deriving job satisfaction. However, a single
employee is of the opinion that work environment does not contribute to the job satisfaction of the
employees of the company. Thus, it can be concluded that since 80% of the sample surveyed is of
the opinion that work environment plays a major role in deriving job satisfaction. Hence, all the
possible efforts should be taken by the company to develop a friendly and transparent work
environment in order to achieve the highest standards of job satisfaction.

Theme 9. Employee empowerment and job satisfaction improvement can be done through
Factor Frequency
Decision
making
power
distribution 1
Self-
direction
1
Monitoring
and
controlling 0
Developme
nt of skills
and
knowledge 0
Incentives
and support
system 1
Free flow of
communicat
ion 2
Analysis of the responses shows that majority of the managers at the Sainsbury feel that
employee empowerment and job satisfaction improvement can be done through free flow of
communication. It has been noticed that out of 5 respondents the 2 of them has stated that they
believe in free and independent communication with members so that they can make employees feel
valuable which is one of critical factor of employee empowerment. In addition to this, it has been
interpreted that incentives and support system of Sainsbury also plays a critical role in the job
satisfaction improvement. By having appropriate consideration of monetary benefits the employees'
perception is being influenced so that goals and objectives can be accomplished effectively.

Moreover, decision making process involvement allows one of manager to ensure that employees
are committed towards work. With an assistance of this, work productivity is also being improved
which is beneficial for sustainable development. According to analysis, for effective promotion of
employee participation in managerial activities the free flow of communication need to be
improved.
Theme 10. Decision making power distribution impacts the morale of employees in positive
manner
Factor Frequency
Yes 3
No 2
Interpretation- Decision making power empowers the employees in a positive manner and
boosts the morale of the employees. This theme is chosen by the researcher to obtain an opinion of
the employees on the respective theme. Employees of the company should be given decision
making power up to a certain extent in order to achieve highest standards of performance in the
industry. Also decision making power given to the employees have a major impact on their morale.
For conducting the above survey sample population of five employees has been taken. Out of these
five three which represents 60% of the total population agree with the theme stated that is majority
of the employees supports the statement. However the other 2 which represents 40% of the total
population is of the opinion that decision making powers given to the employees doesn't have any
impact on the morale of the employees. Thus from the survey it can be concluded that majority of
the population supports the theme of the researcher and hence for an efficient functioning of the
company employees should be given a certain level of decision making power.
Theme 11. Incentives and support system make employees feel valuable which is beneficial for
advancement in job satisfaction

Factor Frequency
Strongly
Agree 1
Agree 1
Neutral 2
Disagree 1
Strongly
Disagree 0
Interpretation- The above theme is chosen by the researcher to analyse the effect of the
incentives and support system which makes the employees feel valuable. Out of the sample size of
5 employees one agrees and the other one strongly agrees with the statement in the theme. Two of
them doesn't form any opinion of the respective matter. The last employee strongly disagrees with
the theme.
Theme 12. Development of skills and knowledge impacts work performance and satisfaction in
diverse manner
Factor Frequency
Strongly
Agree 2
Agree 1

Neutral 1
Disagree 1
Strongly
Disagree 0
Interpretation: When the respondents were asked about impact of development of skills and
knowledge, majority had views that it impacts their performance and satisfaction in diverse manner.
2 respondents strongly agreed to it while 1 agreed. It can be analysed that when employees get
proper training for development of their existing skills then they feel comfortable in the workplace.
Their satisfaction level gets increases after getting timely Updation. By updating them time to time,
people will be able to operate new advanced machineries and can know about market demands.
Which satisfy them to great extent and they perform well in the workplace and contribute well for
the development of the entity. By this way they become able to perform better in the organization.
However, 1 participant disagreed to it. It can be analysed that, if company is not providing them
flexible and healthy workplace environment then developing their knowledge and skills will be
useless for workers. Thus, it can be concluded from the survey that by developing skills and
knowledge of employees, firm can enhance their working performance and satisfaction level.
Theme 13. Employee empowerment impact factors in beneficial way
Factor Frequency
Lower
absenteeism 0
Less staff
turnover 1
High
productivity 2
Competitive
strength 1
Strategic
capabilities 1
Interpretation: When researcher had asked to participants about beneficial factors which
impact on of employee empowerment, then 40% respondents had views that it increase productivity

of the company to great extent. It can analyse that by giving decision making power to workers and
to involve them in important judgement, firm can enhance their productivity. And increased
productivity of them can be beneficial for the organization in gaining high profit. However, 20%
participants had views that increase competitive strength is the optimistic impact of employees
empowerment. It is advantage for the business unit as by this way workers capabilities can get
improved. 20% respondents also viewed that employee's empowerment reduces rate of job urn over,
people stay in the firm for longer period. Thus, it can be concluded from the survey that
organization needs to focus on employee's empowerment so that it can gain monitory and non
monitory benefits.
Theme 14. High productivity is one of key factor that improves job satisfaction
Factor Frequency
Strongly
Agree 3
Agree 1
Neutral 0
Disagree 0
Strongly
Disagree 1
Interpretation: When the respondents were asked about high productivity is key factor to
improve job satisfaction, majority of people were strongly agreed with it. It is analysed from the
research that when firm is having good number of production so people feel satisfy with their jobs.
As they find career growth in the organization thus, they stay in the workplace for longer period.
20% respondents were agreed with this point. As some persons believe that no mater whether entity
is having low or high production, if it is not providing healthy environment to workers till that time,
people can not feel satisfied with their jobs. If corporation is working well but it has no focus
towards its valuable employees then individuals will not like the workplace and will think for job
turnover. Some participants were neutral on this. One respondent was strongly disagreed with this
argue, thus it can be said that high productivity is the key factor which supports in increasing job
satisfaction of employees.
Theme 15. Training programme enable individual to maximize their skills which assist workers

in their personal growth and development.
Factor Frequency
Yes 3
No 2
Interpretation: When researcher asked to respondents that training programs supports in
personal growth or not, then 60% participants give their strong positive response on it. It is analysed
from the survey that training increases knowledge of individual and persons get to know about
several advanced technologies, current market trends. These information supports them in their
personal growth and development. Training programs involves information about skills developed,
work profile of particular job, competitors strategies so employees can gain so much by attending
such kind of programs. It makes them multi tasking and individual become able to work in any
department which helps them in personal growth and improvement. However, 40% respondents
shared their views that these training are not useful in their personal growth and development. As
grooming programs are much more related to working operations and particular job profile so
individual do not get anything which can help in their personal life. Thus, it can be said that
organizations are required to make training programs in such manner so that people can be
productive for organization and gain grow well in personal like as well.
Theme 16. Employee empowerment helps an individual to enhance their current skills and
knowledge.
Factor Frequency
Strongly
Agree 1

Agree 1
Neutral 2
Disagree 1
Strongly
Disagree 0
Interpretation: When researcher asked about enhancement of current skills through
employee empowerment, then 2 participants were neutral on it. They are neither positive nor
negative. However, 1 respondent was strongly agreed. Therefore, it can be said that by giving rights,
power firm can increase communication between employees and employers. By this way they will
be able to coordinate well with each other. It will help them in getting new information and
knowledge so they will be able to enhance their knowledge and skills. By involving them in
decision making process workers will be able to get to know about new strategies and will listen
innovative ideas. This will increase their skills and will make them able to be multi tasking. One
respondent was strongly disagreed on this theme. As it is not all the time compulsory to gain
something from employee empowerment. Thus, it can be concluded that empowering workers can
give both positive and negative results to the organization.
Theme 17. Employee empowerment helps in managing the operations in an effective manner.
Factor Frequency
Strongly
Agree 3
Agree 1
Neutral 0
Disagree 0
Strongly
Disagree 1
Interpretation: When the respondents were asked about employees empowerment helps in
managing operation, then 60% participants give their strong concern on it. It is analysed that by

involving people in decision making process and by giving them authorities to take judgement firm
can make them capable to handle critical situation easily. By this way employees will be able to
resolve quarries of customers effectively which will help to enhance reputation of the company. Self
managed people will be able to perform well thus, operation will easily manage by the organization
in impressive manner. 20% respondents were slightly agreed on this argument. They said that
giving power to them supports in increasing their satisfaction and confidence by this way firm can
run business with the positive contribution of workers. Rest 20% people were disagreed with this
point, it is analysed that for managing operation, employer and mangers have to hire skilled workers
those who can utilize their skills in the workplace for the benefit of company, by only empowering
people firm can not manage operation in effective manner.
Theme 18. Job satisfaction helps business to improve overall work conditions because
Factor Frequency
Enhance
motivation 1
Improve
productivity 2
Other
essential
elements 2
Interpretation: When the respondents were asked about the reason of improving working
condition by job satisfaction then two respondents had views that because job satisfaction increases
productivity of the company. As satisfied employees will be able to perform better and individual
will put its best efforts for accomplishment of business goals. By this way overall condition of work
will get improved. However, 2 participants had views that job satisfaction increase coordination and
communication in the workplace. People interact with each other easily thus, no confusion takes
place. By this way people understand their job profile effectively and deliver best services to
consumers. It supports to enhance profitability and brand name of the company. So because of
strong coordination and relationship with each other overall working condition of organization can
get improved. One respondent had views that satisfaction enhance motivation level of worker and
individual put its best efforts to achieving the goal of the enterprise. Person feels happy and like the

workplace environment due to increased motivation. Thus, employee will be able to perform better
which will improve working condition of the corporation.Theme 19. Employee motivation enhance
the performance of the employees and the organization as well
Factor Frequency
Strongly
Agree 2
Agree 1
Neutral 0
Disagree 0
Strongly
Disagree 2
Interpretation- On asking the management of the Sainsbury wherein identify the manager
enhance the employees' motivation. In this way, 2 managers has strongly agreed motivation helps
employees to enhancing their performance and organization. Moreover, 1 person can agree with the
motivation under which employees knows that motivation helps to increasing the confidence level
and their performance. It helps to giving the best quality of services under which organization
performance depends upon the workers' performance as well. On the other hand, 2 managers
strongly disagree of the statement like workers' motivation helps to enhancing their performance
and organization performance. In this way, management focuses on the motivation of the employees
under which few people agree with the statement and some people strongly disagree. Henceforth,
the motivation technique which is used by the manager for enhancing the performance towards the
work and they are able to deliver the good effort of the work as well. Apart from this, company can
use the different types of the motivational techniques which helps to strongly disagree people
convert into agree statement. It helps manager to easily manage their day to day work and attain the

goals and objectives of the firm.
Theme 20. Employee empowerment in Sainsbury is advanced through
Factor Frequency
Collective
bargaining 2
Empowering
responsibilities 1
Communication
with
management 1
Other 1
Interpretation- On asking the management of the Sainsbury that responding wherein
company focuses on the employees' empowerment. In this way, 2 people of the higher authority
focuses on the collective bargaining under which they negotiate with the employees. It helps
manager to maintains the work environment and maintains the relation with the human resource. On
the other hand, 1 person of the management focuses on the empowering the responsibility under
which they provide the responsibility to their employees. It helps workforce to influences towards
the work and gives the good amount of the work as well. In this way, management of the
organization is required to focuses on the communication with the employees so that 1 manager
focuses on the communication. It helps to solve the all conflicts at the work place and employees
generates the interest towards the work their the decision making process of the firm. Apart from
this, 1 person says that organization select the other factor which helps to focus on the employees
welfare. Henceforth, directly and indirectly management of the Sainsbury focuses on the employees
empower and welfare which creates the interest towards the work. They are able to increases the
overall productivity of the organization in the market.
CONCLUSION AND RECOMMENDATION
As per above study, it can be concluded that employee plays a crucial role in meeting such

objectives as they render goods and services to the audiences to serve them in the best possible
manner. Employee empowerment is considered as critical process of giving freedom or autonomy to
the workers so that they can take business decisions to accomplish their job responsibility. Strong
bonding and relationship between higher management authority and personnel through regular
interaction highly impact internal business environment of the firm. In addition to this, it has been
noticed that employee empowerment is of great importance which enable retailers to develop a
positive perception in the workers as they are allowed to make business decisions to fulfil their
specific tasks and responsibilities. By having improved focus on employee empowerment the
organization like Salisbury can have appropriate development of job satisfaction. It means the better
values can be promoted among employees which will assist in meeting key goals and objectives.
According to analysis of both primary and secondary sources, employee empowerment
within organization can be advanced by having focus on systematic process that allows to influence
the employee morale. It means by having appropriate allocation of rewards, self-recognition,
decision making power, compensation and diversified intrinsic and extrinsic rewards the businesses
can have appropriate promotion of employee empowerment. Along with this, motivation is also one
of key element that assist in meeting objectives. Motivation is the factors which stimulates or
influence the employees towards work or motivate them to meet their needs and desires. In addition
to this, it can be said that motivation can be advanced among employees by having target on
internal and external motivation. It has great influence on the behavioural aspects of employees that
make them feel valuable. It indicates that employee empowerment within organization can also be
advanced by considering internal and external factors as critical aspect.
Independent work and authority of decision making process are two critical aspects that are
associated with the employee empowerment. By having assistance of these two valuable elements
the job satisfaction can also be advanced.
The evidences collected by an individual in accomplishing overall research study in right
direction just proves effective in such way through which the interest of employees is increased to
work on any project or task. In addition to this, it can be said that employee empowerment is mainly
promoted within organizations through application of diverse strategies. Classification of factors
can be as decision making power distribution, self direction, monitoring and controlling,
development of skills and knowledge, incentives and support system and free flow of
communication. However, the primary and secondary data collection outcome indicates that free
flow of communication is one of critical aspect that has great impact on the employee motivation
and empowerment. It has been noticed that through communication the employees needs can be
identified effectively which helps in designing of strategies so that morale ratio can be well
maintained. Along with this, decision making process distribution is also dependent over the

communication process effectiveness. If communication process within organization is not
appropriate then new ideas with management can not be shared effectively. It will impact the
effectiveness of employee performance and may create issue in regard to sustainable development.
360 degree feedback can be useful for training the employee satisfaction. This feedback can
also be known as multi-rater feedback where the organization gathers the information from the
employees on they concerned topic in terms of feedback. Adoption of concept can help in
knowledge about the supervisors, peer and the employees.
Employee empowerment is the term used to adopt the policies which helps to solve various
problems faced by employees at their workplace. However, the above theme chosen by the
researcher is focused on the idea that how the concept of employee empowerment helps the
management to bring innovation and improvement in their management skills. The sample space
used in the above population is five employees of the company. Thus, it can be concluded that
majority of the employees are of the opinion that job satisfaction is the most important factor for the
employee empowerment and also improves managerial skills. Analysis of job satisfaction is very
important by the company as it helps to control the employee turnover rates and helps to introduce
various incentives and rewards by the company. The methods taken by the researcher are survey,
360 degrees feedback, observation and interviews. These are some of the most effective methods
used by the companies operating in similar industry to evaluate job satisfaction derived by the
employees. Thus, it can be concluded that the majority of employees consider employees
satisfaction to be the best method for the achievement of employee satisfaction. Work environment
refers to the atmosphere at the work place. Therefore, a positive and motivated work environment
will help the workforce to achieve the set level of targets. Here out of the population size of five
people have been chosen by the researcher to draw inferences. Hence, all the possible efforts should
be taken by the company to develop a friendly and transparent work environment in order to
achieve the highest standards of job satisfaction.
From the above study, it has also been concluded that employee empowerment relates to
giving employees a certain degree of responsibility and autonomy for decision-making regarding
their specific assignments. It permits many decisions to be taken at the lower level of organization
where employees can express their unique issues and problems facing at different levels of
organizations. Along with this, it has also been interpreted that promotion of employee
empowerment also assist in improving the retention rate within organization. It is because it also
enhances the job satisfaction. If employees are satisfied with firm and they are feeling motivated
then they will look for long term working within organization. It also assists in organization
performance improvement which may lead business to impressive level of success.
In addition to this, management focuses on the empowering the responsibility under which

they provide the responsibility to their employees. It helps workforce to influences towards the
work and gives the good amount of the work as well. In this way, management of the organization
is required to focuses on the communication with the employees. It helps to solve the all conflicts at
the work place and employees generates the interest towards the work their the decision making
process of the firm. Henceforth, directly and indirectly management of the Sainsbury focuses on the
employees empower and welfare which creates the interest towards the work. They are able to
increases the overall productivity of the organization in the market.
It has been noticed that empowerment mainly focuses on the enlargement of workforce
duties by offering them freedom to work. It means it also impacts the morale of employees in
positive manner which forces them to have advancement in work performance. It also makes
employees feel valued which is significant for improvement in job satisfaction. It indicates that
employee empowerment is having great impact on the job satisfaction. In order to have job
satisfaction and empowerment improvement, it is necessary for business firm to ensure employees
have authority to take decisions in their own way without any kind of approval from the supervisor.
It means by having flexibility promotion the issues can be resolved effectively so that work
performance can be also advanced. It also reflects that employee empowerment activities are having
great impact on the organization performance which also creates positive factors in regard top
employee satisfaction. By having improved focus on the empowerment the employees can attain
better motivation level. It means the employees can have proper use of available resources and
skills so that work performance can be advanced. With an assistance of work improvement the
businesses can also make employees feel productive so that goals and objectives can be
accomplished effectively. It also reflects that job satisfaction among employees can also be
advanced if workforce is feel productive. It will also benefit the organization for long term goals
and lead business to impressive level of success.
In order to have appropriate learning about the subject, it can be recommended that
researcher can carry out investigation on impact of employee empowerment in regard to the
workforce performance. It will assist in evaluating number of aspects that are associated with the
study so that goals and objectives can be accomplished in desired manner. As same the study on the
factors that influence the job satisfaction is also another key investigation which will assist in
understanding the key work values, By having improved focus on the investigation the businesses
can frame effective strategies in order to boost the employee satisfaction. It has been noticed that
with an assistance of this, diverse objectives of organisation can also be accomplished in desired
manner.
Sainsbury's is the largest supermarket in the UK, where number of employees are having
operation. It is the second largest super market and having a big share in UK. Many of workers get

award for their good work. For more improvement of the company and to become on the position of
first largest market in the UK, manger should give empowerment to employee give some
responsibility, ability, power to the employee so company will get more ideas regarding their work
and it will improve the efficiency of both the company and employee. If Sainsbury's wants to
diverse their business and have to stable in the market then they will have to give some authorities
empowerment to the employees. There are some guidelines where Sainsbury's will have to applied
in their company.
First give proper training to employee and make know about input and output . Employees
have to communicate or work in good way so manger will provide some lead decision. Manager
will have trust the employee and talk with them, so they will may easily come to know that
employees will complete the work or not. Communication is the most important part in the
organisation, if the employee communicate in good different method and style it will be more
efficient for them.
Sainsbury's will have to use employee empowerment in their company so it will get more
advantages like it will lead in productivity, employee will get more responsibility and increase in
their status, and get early towards the goal. Manger should involve the employee in the project or
task so employee will provide their ideas and creativity so manager will trust and involve in other
future task as well. In the end the manager will give full project to the employee because he/she
already creates a trust. For example, a daughter working in her father office, a father does not help
in them because she is having some problems in concept but he gives some guidelines and support
to his daughter. It is because he wants to empower herself with their own capability. It is important
to seize or hold the firm with empowerment. Manager will have to give empowerment to the
employee to do own their work. If person will do well in the organisation reward it with some
certificate and award so this way it motivated and give get satisfaction in their job and make
promotion. Manager will give every employee an opportunity to try a new thing so manager don't
do partiality and make feel comfortable in the environment. Most of the information can't give to all
the employee so its depend on manager, team leader to whom they will provide. They will have to
select most appropriate person who will having skill, values, direction, so can easily make decision.
Present study key limitation is to not have appropriate timing for each and every activity. It
has impacted the effectiveness of overall study and increased the cost issues. Along with this,
sustainability in terms of time allocation and costing has been affected to great context.
The main important think is that Sainsbury's will provide proper roles and responsibility to
the employee so they may clear first their work and will do with cooperation. Manager or leader
will have to do monitoring on the employee, they will look again like a babysitter if they are
performing well in their job or not. Employee will sometimes momentarily lose one's balance or fall

down just take care of it and they will also learn a lot for their work. Manager will take many steps
to get increased employee job satisfaction like
 first find out the current satisfaction of employee, survey the employee satisfaction so
manager will get the result easily. It will necessary to do survey because it will get reliable
result. If it will found some problem biased on survey then take action on it.
 Company will have to use more communication with the employee, every organisation
makes changes in frequent year and manger will have to communicate with employee so
they will not feel job satisfaction.
 For job satisfaction personnel and professional development are the important key.
Development also come in many forms on the job and mentoring. And kepemployees
meeting all regular hands.
 Managers, leaders, use the employment empowerment so it will get job satisfaction. Try to
increase in the involvement of employee so they will get job satisfaction.
 Take feedback and identification of person to increase job satisfaction. Development
feedback and recognition feedback are both necessary. Development feedback will make
helps in correction of employee and recognition will help to take positive support.
 Informed the employees all information, keep the employees in different departments so it
will lead to increase on knowledge and get all the information and also get interact with
others. This will lead to proper job satisfaction to the employees.

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APPENDIX
1. Do you think employee empowerment is key concept which is adopted by Sainsbury UK
 Yes
 No
2. Employee empowerment assist an individual to improve productivity with the help of making
them responsible towards the organization.
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
3. Motivation is an effective way through which the interest of employees is increased to work on
any project or task
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
4. According to you which method is most useful to improve job satisfaction
 Motivation theories
 Reward policies
 Work Flexibility
 Other
5. Employee empowerment allow managers to improve
 Job satisfaction
 Responsibilities allocation
 Work performance
 Other
6. What are the ways that Sainsbury uses to analyse job satisfaction
 Survey
 360 feedback
 Observation
 Interview
7. Empowered employee deliver exceptional and outstanding services to their customers
 Strongly Agree

 Agree
 Neutral
 Disagree
 Strongly Disagree
8. Improving work environment is also remained helpful for advancing the job satisfaction of the
workforce
 Yes
 No
9. Employee empowerment and job satisfaction improvement can be don through
 Decision making power distribution
 Self-direction
 Monitoring and controlling
 Development of skills and knowledge
 Incentives and support system
 Free flow of communication
10. Decision making power distribution impacts the morale of employees in positive manner
 Yes
 No
11. Incentives and support system make employees feel valuable which is beneficial for
advancement in job satisfaction
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
12. Development of skills and knowledge impacts work performance and satisfaction in diverse
manner
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
13. Employee empowerment impact factors in beneficial way
 Lower absenteeism
 Less staff turnover

 High productivity
 Competitive strength
 Strategic capabilities
14. High productivity is one of key factor that improves job satisfaction
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
15. Training programme enable individual to maximize their skills which assist workers in their
personal growth and development.
 Yes
 No
16. Employee empowerment helps an individual to enhance their current skills and knowledge.
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
17. Employee empowerment helps in managing the operations in an effective manner.
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
18. Job satisfaction helps business to improve overall work conditions because
 Enhance motivation
 Improve productivity
 Other essential elements
19. Employee motivation enhance the performance of the employees and the organization as well
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree