logo

Study On Roles & Responsibilities Of Accommodation In Hilton Hotel

14 Pages4891 Words45 Views
   

Added on  2020-02-05

Study On Roles & Responsibilities Of Accommodation In Hilton Hotel

   Added on 2020-02-05

ShareRelated Documents
Room division1
Study On Roles & Responsibilities Of Accommodation In Hilton Hotel_1
TABLE OF CONTENTSTable of Contents.................................................................................................................................2Introduction..........................................................................................................................................3Task a....................................................................................................................................................4.A. Laws and Regulations for Room Division Operations:.........................................................4.B. Roles and Responsibilities of Accommodation and Reception Staff:...................................4.C. Services provided by room division management emphasis on front office andaccommodation department:........................................................................................................5.D. Importance of Front office and Accommodation department:..............................................6E) Key aspects of planning and management of front house and accommodation service.........7Task B...................................................................................................................................................9(A) explanation of revenue/yield management............................................................................9(b) Analysis of sales techniques which can be used to promote and maximize revenue of fiveseason hotels hotel.....................................................................................................................10(c) Evaluating the use of forecasting and statistical data in room division...............................10(d) Description with calculation of performance indicators used to measure the success ofaccommodation sales.................................................................................................................11Conclusion..........................................................................................................................................12References..........................................................................................................................................142
Study On Roles & Responsibilities Of Accommodation In Hilton Hotel_2
INTRODUCTIONIn the present scenario, hospitality industry is considered as one of the fastest growingand potential industries of the world. Furthermore, it can be stated that division of room is one ofthe key and most crucial operational aspect of the business operating in this industry. Front officeand housekeeping are the two main department which are managed and taken care of by roomdivision (Koide and Ishii, 2005). To a certain extent, the success or failure of businesses dependson how effectively it divides its rooms. The present study is based on Hilton hotels which is oneof the leading international chain of hotels. This report describes roles and responsibilities ofaccommodation and reception staff in the hotel. Other than this, it also depicts variety of serviceswhich are offered by room division. Along with this, the present report also explains theperformance indicators used to measure the success of accommodation sales of five seasonhotels. TASK A.A. Laws and Regulations for Room Division Operations:Equality Act, 2010: This act has been replaced by the Disability Discrimination Act,1995. This Act helps resisting unfair treatment and provide equal opportunities for every3
Study On Roles & Responsibilities Of Accommodation In Hilton Hotel_3
one at the workplace. This Act contains nine form of characteristics which may becamereason for unfair treatment (Price, 2012). Those includes age, sex, disability, race, sexualorientation, marriage and civil partnership, gender reassignment, religion or belief andpregnancy and maternity. Discrimination on work places the actions against law and aretermed as offense. Hilton Hotels & Resorts should also follow the law so that they don'thave to face any offended situation. Health and Safety: Aims of Health and Safety Commission is to defend for health,welfare and safety of employees and others who are exposed to the risky workingactivities. This Act is formed for the health and safety purpose of guests and employeesworking in the hotels. Hilton Hotels & Resorts should maintain a time to time qualitycheck of health and safety of their guests and their employees in any department.Control of substances hazardous to health, 2002: This Act is a United Kingdom StatutoryInstrument elaborates about the general guideline for employers about protect of theiremployees and other persons from unsafe substances used at work place. Substances likefair, chemicals, flames, mists, dusts and many more would be hazardous for the health ofany individual. Hilton Hotels & Resorts should strictly follow this law and give properguidance to their employer and employees about the safety measures (Rohlfs, 2005).All these regulations along with laws have to be complied by business with the motive tooperate efficiently. Further, in case if business does not complies with all the regulations then itcan have adverse impact on brand image of organization and can prevent from accomplishingdesired aims and objectives. .B. Roles and Responsibilities of Accommodation and Reception Staff:Accommodation Staff: Manager in Hilton Hotels & Resorts have to perform tasks likebusiness planning and administration and he also control budget related activities. Staff ofaccommodation department have certain responsibilities which they have to follow. Followingare the works they have to do : they have to manage staff turnover and to maintain high standardthey have to train the new arriving staff. They deal with HR related problems and also ensuresthe working of staff over health and safety measures. To allocate accommodation, theycommunicate with reception department and coordinate with them. They help arrangingmaintenance and repair facilities (Steed, 2005). They supervise the work of housekeeping4
Study On Roles & Responsibilities Of Accommodation In Hilton Hotel_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Room Division Operations Management: Assignment
|18
|6650
|636

Room Division Operations Table of Contents Introduction
|13
|4192
|111

( P46 ) Rooms Division Operations Management
|8
|488
|56

Room Division Operations : Report
|13
|4479
|85

Rooms Division Operations in Hotel Management
|18
|6210
|365

Services provided by Room Division Operations in Hilton Hotel
|10
|3158
|63