System Analysis and Modelling for ETickets.com

Running head: SYSTEM ANALYSIS AND MODELLING FOR ETICKETS.COM
System Analysis and Modelling for ETickets.com
Name of the Student
Name of the University
Author note

SYSTEM ANALYSIS AND MODELLING FOR ETICKETS.COM1
Table of Contents
1. System vision or Business Case..................................................................................................2
1.1 Problem Description..............................................................................................................2
1.2 System Capabilities...............................................................................................................2
1.3 Anticipated Business Benefits...............................................................................................3
2. Stakeholder Analysis...................................................................................................................3
2.1 Identification and Description of Relevant Stakeholders......................................................3
2.2 Analysis and Classification of Stakeholders..........................................................................4
3. Rich Picture.................................................................................................................................8
4. Event Table..................................................................................................................................9
5. Context Diagram........................................................................................................................11
6. Assumptions..............................................................................................................................12
References......................................................................................................................................13

SYSTEM ANALYSIS AND MODELLING FOR ETICKETS.COM2
1. System vision or Business Case
1.1 Problem Description
ETickets.com is considered as an online company, which provides bus booking service.
In the present case of the system, it has been seen that ETickets.com receives online orders
through fax, email and in-person. An officer present within the system would enter the collected
information into an information system with the help of a manual process (Oloyede, Alaya &
Adewole 2014). In order to update the online ticket inventories, the manager would assign the
tasks to a receptionist and ticketing officer. However, this process can be defined as complicated
and might incur problems with the manual process.
1.2 System Capabilities
The high-level requirements of the new online ticketing system are:
1. Implementing new form of emerging technologies that includes cloud computing,
social networks, big data and mobile devices for improving business processes.
2. Updating of the online ticket inventories without the need for entering data manually.
3. Successful booking message provided to the users and other high quality services to
customers using the system (Antunes & Vazão 2017).
The constraints defined for the system are:
1. The timing of the bus would be provided only. The bus number would not be provided
to the customer when the ticket would be mailed to the client.
2. The available offers would not be displayed to the unregistered customer. Only
registered customers would be able to view the different offers (Selvida & Zarlis 2018).

SYSTEM ANALYSIS AND MODELLING FOR ETICKETS.COM3
1.3 Anticipated Business Benefits
The anticipated business benefits based on the development of a new online booking
system are:
1. The system would reduce the manual working of updating of online ticket inventories
by a receptionist and ticketing officer.
2. The listing of tickets that would put on sale would be handled by the new system
(Patel, Gheewala & Nagla 2014). This would also reduce the manual working of an officer who
would enter the information of tickets into the existing system.
3. The system would provide real-time updates to customers about seat availability.
4. Successful payment made by clients would be displayed as message to clients after
would make their booking.
2. Stakeholder Analysis
2.1 Identification and Description of Relevant Stakeholders
The different stakeholders involved within the project development are:
1. Bus Operators – They would be responsible for presenting the number of tickets that
would be sold in the online platform. They would also continuously update the list of tickets that
would be available for sale.
2. Ticketing Manager – The ticketing manager would be responsible for informing the
online company about the different offers that would be available. They would also be
responsible for updating the online inventories.