WHS Management System for IT Help Desk

This assessment is about producing a report on WHS management system for the IT Help Desk. It covers areas like WHS policies, staff responsibilities, risk assessment, and WHS induction and training policy.

T-1.8.1
Details of Assessment
Term and Year Time allowed N/A
Assessment No 1 Assessment Weighting 100%
Assessment Type Written
Due Date Week 8 Room
Details of Subject
Qualification ICT50115 Diploma of Information Technology
Subject Name Workplace Safety
Details of Unit(s) of competency
Unit Code BSBWHS501 - Ensure a safe workplace
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work
submitted is my own, and has not been copied or
plagiarised from any person or source.
Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results Competent Not Yet Competent Marks /100
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I also am aware of my appeal rights and
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
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Purpose of the Assessment
The purpose of this assessment is to assess the student in the
following learning outcomes:
Competent
(C)
Not yet Competent
(NYC)
Performance Criteria : BSBWHS501 Ensure a safe workplace
1 Establish a WHS management system in a work area
1.1 Locate, adapt, adopt and communicate WHS policies that
clearly define the organisation’s commitment to complying
with WHS legislation
1.2 Identify duty holders and define WHS responsibilities for
all workplace personnel in the work area according to WHS
legislation, policies, procedures and programs
1.3 Identify and approve financial and human resources
required by the WHS management system (WHSMS)
2 Establish and maintain effective and compliant participation arrangements for managing
WHS in a work area
2.1 Work with workers and their representatives to set up and
maintain participation arrangements according to relevant
WHS legislation
2.2 Appropriately resolve issues raised through participation
and consultation arrangements according to relevant WHS
legislation
2.3 Promptly provide information about the outcomes of
participation and consultation to workers and ensure it is easy
for them to access and understand
3 Establish and maintain procedures for effectively identifying hazards, and assessing and
controlling risks in a work area
3.1 Develop procedures for ongoing hazard identification, and
assessment and control of associated risks
3.2 Include hazard identification at the planning, design and
evaluation stages of any change in the workplace to ensure
that new hazards are not created by the proposed changes
and existing hazards are controlled
3.3 Develop and maintain procedures for selecting and
implementing risk controls according to the hierarchy of
control and WHS legislative requirements
3.4 Identify inadequacies in existing risk controls according to
the hierarchy of control and WHS legislative requirements,
and promptly provide resources to enable implementation of
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new measures
3.5 Identify requirements for expert WHS advice, and request
this advice as required
4 Evaluate and maintain a work area WHS management system
4.1 Develop and provide a WHS induction and training
program for all workers in a work area as part of the
organisation’s training program
4.2 Use a system for WHS record keeping to allow
identification of patterns of occupational injury and disease in
the organisation, and to maintain a record of WHS decisions
made, including reasons for the decision
4.3 Measure and evaluate the WHSMS in line with the
organisation’s quality systems framework
4.4 Develop and implement improvements to the WHSMS to
achieve organisational WHS objectives
4.5 Ensure compliance with the WHS legislative framework to
achieve, as a minimum, WHS legal requirements
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this assessment
 Computer with relevant software applications and access to internet
 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment for more information (Student handbook).
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Assessment - Written exemplar
Case Study Scenario Context - Overview
Organisational Background
The Academies Australasia Group of Colleges is owned and managed by Garratt's Limited, a company
listed on the Australian Stock Exchange that has been operating for more than 100 years. Public listed
status means that apart from having to meet the well regarded, carefully supervised standards of the
international education market, Academies Australasia colleges must also comply with the strict
financial and reporting regulations of the Australian Stock Exchange.
There are seven colleges, each a separate company with its own licence to operate as an education
institution - Academies Australasia College in Singapore and six colleges in Australia:
1. Academy of English (ELICOS) [Including Academy of English (Blue Mountains) and Academy of
English (Barton)]
2. Australian International High School (Senior High School)
3. Academy of Social Sciences (Vocational)
4. Australian College of Technology (Vocational)
5. Clarendon Business College (Vocational) [Including Clarendon Business College (Barton)]
6. Supreme Business College (Vocational).
In Australia, Academies Australasia has two campuses in the heart of Sydney, New South Wales
(George Street and Pitt Street), just a few minutes’ walk from each other. They also operate in Leura
in the Blue Mountains (New South Wales) and in Barton (Australian Capital Territory). It is also
considering expanding its operations to include Brisbane, Melbourne and Perth. In Singapore,
Academies Australasia College is in Middle Road, in the education precinct.
Currently the institution has about 1700 students and the number is growing every year. ACA employs
about 30 full time staffs and 60 teachers on a contract basis. Over the past months ACA has been
planning to implement various web based technologies, Internet and the Intranet.
Work Health and Safety Issue Details
Academies Australasia [ACA] with the Head Office located in George Street, Sydney. A centralised IT
Unit has been established in our George Street office recently, where a Help Desk for the organisation
is located.
Previously, private computer specialists from the other organisations serviced all IT needs. ACA Labs
now have a staff of 13 members who work in the new IT Unit. They are rostered over a 8-hour period so
that the IT Unit can always be accessed.
Being a new unit, with staff who have not operated a Help Desk before, not everyone is aware of
possible WHS issues that may arise. Muscular fatigue has appeared very early as an issue of concern.
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Therefore, one staff member is to be charged with a project to identify the WHS standard that the IT
Unit should be working to.
You have working with ACA Labs for 5 years and have joined the IT Helpdesk unit. You have been
chosen in the role of WHS officer in the IT Help Desk Unit.
Bibhod Dotel, Manager of the IT Help Desk at ACA Labs, has below brief on your role in the Unit.
Figure 1: I.T. Help Desk Work Environment
Reference: http://www.r-witherspoon.com/7fe34014dcbc9804-office-safety-hazard-worksheets.html
Brief 1: WHS management system
As you have a new team, the management is very concerned that you get things right from the outset.
You don’t have a sufficiently thorough knowledge of WHS, so you are asked to find out which Australian
WHS standards relate to the Help Desk unit. That should then give the criteria that are needed for
health and safety performance in the unit.
Brief 2: Assess and report on WHS issues in the workplace
It is imperative that everyone on the team knows what to do when they think there is a WHS problem —
how to assess it and to whom they should report it. In this way, all team members can be confident that
their input is contributing to a safe and healthy unit.
Brief 3: Provide basic ergonomic advice
Identify all the ergonomic issues present in our work area, and then act upon them, we’ll minimise risks
to the team now and in the future. You'll still have to do your part on the Help Desk roster, but you'll be
given time every day to research, develop and write the WHS report.
Brief 4: Identify an employer’s responsibilities
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Staff in the Help Desk section regularly had to deal with aggression from disgruntled clients. This
involved being shouted at and abused. A staff member who became increasingly upset asked if
procedures could be put in place to deal with this. You will research, develop and write about the WHS
management system for the unit.
Resource:
 Work Health and Safety Act 2011 (NSW)
http://www.legislation.nsw.gov.au/#/view/act/2011/10
 WorkCover NSW
http://www.safework.nsw.gov.au/law-and-policy
http://www.safework.nsw.gov.au/law-and-policy/legislation-and-codes
http://www.safework.nsw.gov.au/law-and-policy/employer-and-business-obligations
 Virtual Office
http://www.comcare.gov.au/virtual_workplaces/virtual_office/about_virtual_office
Your task:
In this assignment, you’ll produce a report on WHS management system for the IT Help Desk. You
need to produce a series of documents to demonstrate competency in this unit.
These documents will need to comply with ACA Labs’s standards and procedures and your trainer will
verify this. If you have any questions or if you feel unsure of anything, please contact your Trainer.
Your Task:
1. Work Health and Safety Policy – details of (or inclusion of) your organisation’s policy [20 marks]
Areas to cover:
 Identify the key focus areas that your organisation would need to be concerned with from a
WHS perspective.
 Identify policies and procedures (e.g. posters around the class rooms or in the corridors,
websites, etc) that have been created by the college or institute the college belongs to, in
order to demonstrate and fulfil their commitment to comply with WHS legislation. Separate
these policies into logical categories
 What responsibilities for WHS do the employer and employees have as a part of the job.
2. WH&S Staff Plan – outlining your team/department’s workplace personnel and their
responsibilities regarding WH&S in your organisation [10 marks]
Areas to cover:
 Work with workers and their representatives to set up and maintain participation arrangements
according to relevant WHS legislation
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 Appropriately resolve issues raised through participation and consultation arrangements
according to relevant WHS legislation
 Promptly provide information about the outcomes of participation and consultation to workers
and ensure it is easy for them to access and understand
3. Risk Assessment – for two potential workplace hazards, using your organisation’s procedure
[20 marks]
Areas to cover:
 Develop procedures for ongoing hazard identification, and assessment and control of
associated risks
 Include hazard identification at the planning, design and evaluation stages of any change in
the workplace to ensure that new hazards are not created by the proposed changes and
existing hazards are controlled
 Develop and maintain procedures for selecting and implementing risk controls according to
the hierarchy of control and WHS legislative requirements
 Identify inadequacies in existing risk controls according to the hierarchy of control and WHS
legislative requirements, and promptly provide resources to enable implementation of new
measures
 Identify requirements for expert WHS advice, and request this advice as required
4. WH&S Induction and Training Policy – describe your organisation’s WH&S Induction and
Training Policy. Discuss what is covered and give details on how the induction and training is/will
be carried out [20 marks]
Areas to cover:
 Develop and provide a WHS induction and training program for all workers in a work area as
part of the organisation’s training program
5. WH&S Record Keeping System – describe how your organisation’s WH&S record keeping
system works and include any improvements or upgrades and how there were implemented [20
marks]
Areas to cover:
 Use a system for WHS record keeping to allow identification of patterns of occupational injury
and disease in the organisation, and to maintain a record of WHS decisions made, including
reasons for the decision
6. Analysis of WH&S Legislative Framework – an analysis of how your organisation’s WH&S
standards meet the current legislative framework. Outline any recommendations if necessary.
[10 marks]
Areas to cover:
 Measure and evaluate the WHSMS in line with the organisation’s quality systems framework
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 Develop and implement improvements to the WHSMS to achieve organisational WHS
objectives
 Ensure compliance with the WHS legislative framework to achieve, as a minimum, WHS legal
requirements
Report Preparation Guideline:
Following are guidelines for the submission of assignment.
 Use size A4 paper and leave at least a 3 cm margin. This is the best format for both marking and
photocopying.
 Number each page of the assignment.
 Make a duplicate copy of each assignment. This overcomes any problems should your assignments
ever be lost in transit even though this rarely happens.
Marking Guide
Report should include below components: Yes No MARKS
Cover Sheet /1
Table Of Contents /1
Introduction /3
Work Health and Safety Policy /15
WH&S Staff Plan /10
Risk Assessment /20
WH&S Induction and Training Policy /20
WH&S Record Keeping System /20
Analysis and Recommendation /10
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T-1.8.1
Total /100
WORKPLACE HEALTH AND SAFETY MANAGEMENT
SYSTEM (WHSMS) REPORT FOR ACA LABS PTY
LTD
SUBMITTED TO: [Trainers Name]
Managing Director
ACA Labs Pty Ltd
SUBMITTED BY: [Student Name]
WHS MANAGER
DATE: DD MONTH YYYY
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T-1.8.1
Table of Contents
Introduction [3 marks]......................................................................................................................... 11
Work Health and Safety Policy...........................................................................................................12
WH&S Staff Plan................................................................................................................................ 13
Risk Assessment................................................................................................................................ 14
WH&S Induction and Training Policy..................................................................................................15
WH&S Record Keeping System.........................................................................................................16
Analysis of WH&S Legislative Framework..........................................................................................17
Appendix 1......................................................................................................................................... 18
Appendix 2......................................................................................................................................... 19
Appendix 3......................................................................................................................................... 22
Appendix 4......................................................................................................................................... 26
Appendix 5......................................................................................................................................... 29
Appendix 6......................................................................................................................................... 32
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T-1.8.1
Introduction [3 marks]
ACA Labs have introduced a new IT department where 13 members work on different IT Units. In
addition to various work duties, the department also faces some Workplace Health and Safety (WHS)
issues that need to be mitigated. Moreover, most of the staffs do not have clear idea about the possible
WHS issues that may arise and hence, they have been facing some major physical and health related
problems like fatigue, stress and others. In addition to these issues, there are also risks of hazards like
fire and others that can cause serious accidents in the workplace.
The purpose of this report is to develop a WHS report for ACA Labs so that appropriate action can be
taken to solve the WHS issues that have been highlighted.
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T-1.8.1
Work Health and Safety Policy [15 marks]
ACA Labs IT Help Desk
WORK HEALTH AND SAFETY POLICY
Goals:
This policy includes the following-
 ACA Lab aims to commit towards the workplace health and safety of the employees and will take active
steps to ensure the same
 The authority will supervise the working conditions every few months and take appropriate action to
prevent risks and hazards from the workplace
 The authority will ensure all the work activities in the lab are done in a safe environment.
Responsibilities:
The management is responsible for providing the workers with the following:
 Safe and hazard free environment
 Working equipments that are safe and does not pose threats for physical conditions of the employees
 All facilities in good working conditions
 First aid kits for quick response to any health issues of the employees
 Regular supervision of the workplace and issues faced by the employees
The workers and employees are required to do the following:
 Keep the workplace clean and tidy
 Prevent loitering and water spilling
 Use equipments in the right manner
 Report the authority immediately in cases of broken or damaged equipments
The visitors are expected to do the following:
 No loitering and water spilling on the premises
 No manhandling of office equipments
 Appropriate use of equipments and facilities
Date: ..........................................................................................
Signed Manager: .......................................................................
Signed Worker: ......................................................................
Date to be reviewed: ...................................................................
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WH&S Staff Plan [10 marks]
Name Signature Date
Employee PLEASE FILL PLEASE FILL
Supervisor PLEASE FILL PLEASE FILL
Department IT Help Desk
Tick the box for each statement below if it is accurate. List any actions or issues that require further attention or
follow up at the end of the checklist.
1. Desk and ChairDesk height is adjustable OR desk height is 680mm-720mm above floorChair has 5 star base/footing for stabilitySeat is adjustable for height and tilt - elbows positioned just above desk surface for keying tasks, seat is tilt
neutralBack rest is adjustable for height and angle - to provide lumbar support and maintain an up-right sitting
position
□ Chair has no arm rests (recommended to minimise slumping) OR arm rests don’t impede you sitting in
close to desk i.e. arm rests are above or below the desk.
2. Keyboard and MouseKeyboard positioned directly in front of you
□ Wrists maintained in neutral position - elbows should be at 90 degrees, forearms parallel to the floor
□ Keyboard legs are down (legs up causes excessive wrist extension)
□ Keyboard positioned 60 to 80mm from the edge of the deskMouse positioned directly next to the keyboard - elbows should be by your side when performing mouse
movements
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□ Wrist kept in neutral when using the mouse (i.e. not inclined or tilted) - consider alternating the mouse
from the left to right hand side to minimise overuse injuries.
3. Monitor/Visual Display Unit (VDU)Monitor/VDU positioned directly in front of you and the keyboardMonitor/VDU positioned approximately one arms length away from youEye level falls within the top 1/3 of monitor screen when looking straight ahead
□ Minimal reflection on screen - if there is glare, try tilting the screen slightly downwardsIf using 2 monitors have screens at the same level, set up as above and sit directly in front of the middle of
the screens - avoid twisting your head and torso to view screens
4. Writing and Telephone Use
□ Adequate area available for writing - place written work directly in front of you to avoid twisting your
torsoChair height adjusted for comfort and to maintain an upright posture (i.e. with natural curves of the spine)
during extended periods of writing or readingTelephone positioned within easy reach
5. LaptopsLaptop is raised so that top of screen is at eye level (e.g. use a stand or separate VDU - refer to 3.)External keyboard and mouse are available if laptop is used for >1 hour at a time
6. Work Practices/Equipment RequiredDocument Holder used for hard copy documents whilst working on the computer - ideally placed between
the keyboard and the screen (recommended for prolonged or repetitive copy work)Writing slope available for prolonged or repetitive writing or reading
□ Footrest available if feet cannot be placed flat on the floor when the upper body is positioned correctly
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□ Monitor stand used if screen is too low
□ Hands-free headset available if telephone is used more than 20% of the day, or if used in conjunction
with writing or keying - headset should not be cradled between neck and shoulder when in use
□ Consider a short keyboard if reaching to use the mouse or unable to maintain elbow close to your body
□ Consider pause reminder software e.g. WorkPace software to schedule breaks - repetitive work or
prolonged computer work requires regular, frequent breaks
7. List actions or additional equipment required
The circuits should be checked for loose connections or torn wires
Insulations should be checked to prevent electric hazards
Restroom should be provided to the employees to prevent over-stress at work
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T-1.8.1
Risk Assessment [20 marks]
Department IT Help Desk Initial Issue Date:
Next Review Date:
Risk Assessment Reference Number: PLEASE FILL
Risk Assessment Name: Workplace Health and Safety
Prepared by: PLEASE FILL
Responsible supervisor/s: PLEASE FILL
Identify the activity and the location
Identify who may be at risk
This may include fellow workers, students,
visitors, contractors and the public
Activity or process:
Broken equipments and torn wires
Persons at risk:
Employees
Location:
IT Help Desk
Risk assessment team (Who was consulted?):
Facilities Manager
List of Legislation, Code of Practice, Australian Standards, Guidance Materials used to determine control
measures
Safe Work Australia-
WHS Act
WHS Regulations
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Codes of Practice
Task or scenario Hazard/s Associated
harm, e.g. what
could go
wrong?
Existing Risk
Controls
Current
risk
rating
Use the
Risk
Matrix
Any additional
controls are
required?1
Residual
risk
rating
Use the
Risk
Matrix
Broken or
malfunctioning
chairs
Physical
injury
The employees
may fall down
and get hurt
None Medium Chairs should be
repaired or
replaced
Low
Loose or torn
electrical wires
Electric
hazard
Fire from short
circuit, electric
shock
Wire repair
from time to
time
High Frequency of
repair to be
increased
Medium
Water spill Physical
hazard
The employees
may slip and fall
Cleaning service Medium Cleaning should be
prompt
Low
Fire hazard Fire
hazard
Major
destruction
including fatal
injuries to
employees
Fire
extinguishers
are old and out
of place
Very High New fire
extinguishers and
water sprinklers
should be installed
Medium
Implementation of Additional Risk Controls
Extensive supervision of workplace more frequently, installation of more safety equipments, WHS
training for the employees
Additional controls
needed
Resources required Responsible person Date of
implementation
RiskWare Reference
Write the Safe Work Time (approx 1 Supervisor N/A
1
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Procedure (SWP) hour)
Train workers to
complete process in
accordance with
SWP
Time – supervisor
and workers
Supervisor N/A
Supervision of
workplace every
week
Supervision workers Supervisor N/A
Installation of safety
equipments like fire
extinguisher
Safety equipments,
workers
Facilities Manager N/A
WHS Training for
Employees
Training resources,
Supervisor
Supervisor N/A
List emergency controls for how to deal with fires, spills or exposure to hazardous substances
and/or emergency shutdown procedures
First of all, evacuation of the facility is required. There is a fire / emergency exit passage through which
evacuation has to be conducted. In case of fire, the sprinklers will automatically start working whereas
the WHS Supervisor need to open the fire extinguisher and spray the gas on the fire. However, if the
fire hazard is very major, immediate evacuation is recommended. Spills and exposure do not require
evacuation but emergency first aid services can be provided until the employee is sent to hospital for
treatment. Emergency shutdown requires evacuation of all personnel and employees from the facility.
REVIEW
Scheduled review date 1 year 2 years 3 years
Are control measures in place (YES/NO) No Yes Yes
Are controls eliminating or minimizing the risk (YES/NO) Yes Yes Yes
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Are there any new problems with the risk (YES/NO) Yes No No
Reviewed by:
Actual Review date:
RISK MATRIX
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WH&S Induction and Training Policy [20 marks]
Work Health and Safety Induction Checklist
Name: Position: Start Date:
Emergency and First Aid Procedures √
when
done
Advised of procedures & sounds for emergency evacuation and location of
assembly area
Shown location of emergency exits and fire extinguishers 
Introduced to area Fire Warden 
Advised of first aid procedures and location of first aid person(s) 
Informed of Security procedures on campus/site 
Work Health & Safety
Provided with contact details of area Health & Safety Representative 
Given and explained Work Health & Safety Information Brochure 
Show location of WHS website 
 Location of WHS Policy
 Access to WHS Policy
 WHS Policy explained
Area specific hazard information
 Repetitive work (including word processing and data entry)
 Hazardous manual tasks
 Other (list)
 Explain relevant Safe Work Method Statements (where relevant)
 Advise location of Safety Data Sheets (where relevant)
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Told to report hazards to supervisor through online system for risk assessment &
control
Advised of work times and breaks – including the need to alternate intensive
keyboard work with other duties
Shown workstation – tools, equipment and plant used for the job 
Other job specific policies / guides (list) 
Maintenance areas Yes No N/A
Shown location of Hazardous Chemicals Register and SDSs 
Shown location of Register and associated Risk Assessments 
Shown location of SafeWork Method Statements 
Signed (Supervisor) Date
Signed (Staff Member) Date
Induction of new staff – Explanatory notes for Work Health & Safety Checklist
WHS Induction Process
The supervisor is responsible for induction of new staff and especially for ensuring that the new
staff member completes the WHS Induction Checklist.
Some Departments may have their own WHS Induction Checklists, which can be used to complement
the WHS Checklist.
Delegation of Induction Process
Supervisors can delegate to other staff members responsibility for the aspects of the induction process
that are listed below: however, the supervisor remains responsible for ensuring that the process is
completed by the staff member with delegated authority and the new staff member / others.
Staff members who have delegated authority to conduct the following aspects of induction must have
the relevant technical expertise where necessary.
Where there are special hazards in the area, the person delegated as responsible for the induction must
be familiar with those hazards.
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Checklist items that can be delegated are:
 Emergency and First Aid Procedures explained as per relevant Checklist
 Work Health and Safety brochure given to staff member and explained
 Area specific hazards and associated procedures detailed (if pertinent to the new staff member’s
work.)
 Shown location of Hazardous Substances Register, Safety Data Sheets, Plant Register and Safe
Work Method Statements (if relevant to new staff member’s work.)
 Provision of contact details of area Health & Safety Representative
 WHS Policy: location of hard copy / on-line access* / Policy explained
Supervisor’s Responsibilities – not to be delegated
All staff – including part-time teachers and casuals – must be:
 Shown the work area and any specialised equipment in the area
 Advised to report any hazards to the supervisor through online system
 Advised of any risks associated with the work area and the work to be undertaken.
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WH&S Record Keeping System [20 marks]
Details of incident (eg to a worker or visitor) and treatment
Date of incident 25/5/2019
Time of incident 11 am pm
Nature of incident Near miss First aid Medical treatment/doctor
Name of injured person Mr. Roger Banner
Address NSW, Australia
Occupation IT Staff
Date of birth 15/6/1974
Telephone [phone]
Employer ACA
Activity in which the
person was engaged at the
time of injury
Working on desk
Exact site location where
injury occurred
IT Lab
Nature of injury – eg
fracture, burn, sprain,
foreign body in eye
Fracture
Body location of injury
(indicate location of injury
on the diagram)
Treatment given on site First Aid Name of treating person Mr. Tony Stevens
Referral for further
treatment? Australia General Hospital
WorkCover medical
certificate received?
Yes No
Attach copies
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Injury management
required? Notify return to work coordinator
Name of return to work
Coordinator
PLEASE FILL
Witness to incident (each witness may need to provide an account of what happened)
Witness name PLEASE FILL Witness contact PLEASE FILL
Witness name PLEASE FILL
Details of incident (eg property, plant or environmental damage)
Date of incident 20/5/2019 Time of incident 2
am pm
Location of incident ACA Lab
Details of damage to computer monitor: Monitor screen broken and damaged
Equipment or propertyName of person who PLEASE FILL Telephone
Description of incident
At the place where the incident happened, there is a work desk and just above it is a folder rack
containing heavy folders. At the specified time, one employee was trying to retrieve a folder from the
rack and it slipped his hand and fell directly on the monitor below. As a result of the impact, the
monitor got displaced and the screen was severely broken.
Immediate response actions (eg barricades, isolation of power) to stabilise the situation
The broken monitor was disconnected from the power supply.
Reported to
Reported to principal
contractor?
Yes No
Provide details (when, reported to and reported by):
Reported to authorities
(WorkCover phone: 13 10 50)?
Yes No
Provide details (when, reported to and reported by): PLEASE FILL
Reported to principal
contractor?
Provide details (when, reported to and reported by):
Workplace Safety, Assessment 1, v5. Page 24

T-1.8.1
Yes No
Reported to workers
compensation
insurer?
Yes No
Provide details (when, reported to and reported by):
Completed by
Name PLEASE FILL Position
Signature Date
Workplace Safety, Assessment 1, v5. Page 25

T-1.8.1
Analysis of WH&S Legislative Framework [10 marks]
A WHS staff must have documented procedures to monitor and measure the performance of the WHSMS. This is
to assess if:
 risk control measures are effective
 the objectives and targets set out in the policy are met
 consistent application of the WHSMS, and
 compliance with WHS legislation.
When developing the policy and action list, the measures selected to determine if the objectives and targets are
being met should indicate if corrective actions or a review are required to a WHSMS. Reviews, audits and
incidents may also trigger changes to the WHSMS.
Examples Actions
arising
Responsible
person
Due
date
Workplace hazards Take actions
to prevent
hazards
Facilities
Manager
30th
June
Physical injuries Repair
broken
equipments
Facilities
Manager
15th
June
WHS Awareness Training to
the
employees
Supervisor 30th
June
Type of
Record
Where
Kept
By Whom Privacy
Requirements
Retention
Period
Disposal
method
Workplace
inspections
Filing
Cabinet
10, Shelf 3
John Citizen None 20 Years Secure
Disposal
Electrical
connections
inspection
Filing
Cabinet
10, Shelf 4
Andy
Johansson
None 20 Years Secure
Disposal
Equipment
inspection
Filing
Cabinet
Markus None 2 Years Non-
Secure
Workplace Safety, Assessment 1, v5. Page 26

T-1.8.1
10, Shelf 2 Lindbergh Disposal
References / Bibliography
Amponsah-Tawiah, K. and Mensah, J., 2016. Occupational health and safety and organizational commitment:
Evidence from the Ghanaian mining industry. Safety and Health at work, 7(3), pp.225-230.
Cunningham, T.R., Sinclair, R. and Schulte, P., 2014. Better understanding the small business construct to
advance research on delivering workplace health and safety. Small Enterprise Research, 21(2), pp.148-160.
Goetzel, R.Z., Henke, R.M., Tabrizi, M., Pelletier, K.R., Loeppke, R., Ballard, D.W., Grossmeier, J., Anderson, D.R.,
Yach, D., Kelly, R.K. and Serxner, S., 2014. Do workplace health promotion (wellness) programs work?. Journal of
Occupational and Environmental Medicine, 56(9), pp.927-934.
Kim, Y., Park, J. and Park, M., 2016. Creating a culture of prevention in occupational safety and health
practice. Safety and health at work, 7(2), pp.89-96.
Loeppke, R.R., Hohn, T., Baase, C., Bunn, W.B., Burton, W.N., Eisenberg, B.S., Ennis, T., Fabius, R., Hawkins, R.J.,
Hudson, T.W. and Hymel, P.A., 2015. Integrating health and safety in the workplace: how closely aligning health
and safety strategies can yield measurable benefits. Journal of occupational and environmental medicine, 57(5),
pp.585-597.
Preibisch, K. and Otero, G., 2014. Does Citizenship Status Matter in C anadian Agriculture? Workplace Health and
Safety for Migrant and Immigrant Laborers. Rural Sociology, 79(2), pp.174-199.
Shea, T., De Cieri, H., Donohue, R., Cooper, B. and Sheehan, C., 2016. Leading indicators of occupational health
and safety: An employee and workplace level validation study. Safety science, 85, pp.293-304.
Workplace Safety, Assessment 1, v5. Page 27

T-1.8.1
Appendix 1
Example: Work Health and Safety Policy
<INSERT YOUR BUSINESS NAME>
WORK HEALTH AND SAFETY POLICY
Goals
This policy:
 shows the commitment of (your business name)’s management and workers to
health and safety
 aims to remove or reduce the risks to the health, safety and welfare of all workers,
contractors and visitors, and anyone else who may be affected by our business
operations
 aims to ensure all work activities are done safely.
Responsibilities
Management (the supervisor and / or manager) is responsible for providing and
maintaining:
 a safe working environment
 safe systems of work
 facilities for the welfare of all workers
 any information, instruction, training and supervision needed to make sure that all
workers are safe from injury and risks to their health
 <LIST ANY OTHER SPECIFIC HEALTH AND SAFETY DUTIES THAT
MANAGEMENT HAS>.
Workers are responsible for:
 ensuring their own personal health and safety, and that of others in the workplace
 complying with any reasonable directions (such as safe work procedures, wearing
personal protective equipment) given by management for health and safety
 <LIST ANY OTHER SPECIFIC HEALTH AND SAFETY DUTIES THAT WORKERS
HAVE>.
We expect visitors and contractors to: <INCLUDE HOW YOU WANT THESE PEOPLE TO COMPLY WITH THIS POLICY AND
THE PROCEDURES YOU HAVE THAT ENSURE HEALTH AND SAFETY AT YOUR
WORKPLACE>
Date: ..........................................................................................
Signed Manager: .......................................................................
Signed Worker: ......................................................................
Date to be reviewed: ...................................................................
Workplace Safety, Assessment 1, v4. Page 28

T-1.8.1
Appendix 2
Example: WH&S Staff Plan
Use this checklist to make adjustments to your workstation. For more information refer to
Setting up your Workstation on the Work Health and Safety (WHS) website. If you require
additional equipment speak to your Supervisor/Manager. If you are experiencing
discomfort/pain complete an incident report on online system and a member of the Injury
Management team will contact you.
Name Signature Date
Employee
Supervisor
Department
Tick the box for each statement below if it is accurate. List any actions or issues that require
further attention or follow up at the end of the check list.
1. Desk and Chair
□ Desk height is adjustable OR desk height is 680mm-720mm above floor
□ Chair has 5 star base/footing for stability
□ Seat is adjustable for height and tilt - elbows positioned just above desk surface for
keying tasks, seat is tilt neutral
□ Back rest is adjustable for height and angle - to provide lumbar support and maintain
an up-right sitting position
□ Chair has no arm rests (recommended to minimise slumping) OR arm rests don’t
impede you sitting in close to desk i.e. arm rests are above or below the desk.
2. Keyboard and Mouse
□ Keyboard positioned directly in front of you
□ Wrists maintained in neutral position - elbows should be at 90 degrees, forearms
parallel to the floor
□ Keyboard legs are down (legs up causes excessive wrist extension)
□ Keyboard positioned 60 to 80mm from the edge of the desk
□ Mouse positioned directly next to the keyboard - elbows should be by your side when
performing mouse movements
Workplace Safety, Assessment 1, v4. Page 29

T-1.8.1
□ Wrist kept in neutral when using the mouse (i.e. not
inclined or tilted) - consider alternating the mouse from the left to right hand side to
minimise overuse injuries.
3. Monitor/Visual Display Unit (VDU)
□ Monitor/VDU positioned directly in front of you and the keyboard
□ Monitor/VDU positioned approximately one arms length away from you
□ Eye level falls within the top 1/3 of monitor screen when looking straight ahead
□ Minimal reflection on screen - if there is glare, try tilting the screen slightly
downwards
□ If using 2 monitors have screens at the same level, set up as above and sit directly in
front of the middle of the screens - avoid twisting your head and torso to view
screens
4. Writing and Telephone Use
□ Adequate area available for writing - place written work directly in front of you to
avoid twisting your torso
□ Chair height adjusted for comfort and to maintain an upright posture (i.e. with natural
curves of the spine) during extended periods of writing or reading
□ Telephone positioned within easy reach
5. Laptops
□ Laptop is raised so that top of screen is at eye level (e.g. use a stand or separate
VDU - refer to 3.)
□ External keyboard and mouse are available if laptop is used for >1 hour at a time
6. Work Practices/Equipment Required Document Holder used for hard copy documents whilst working on the computer -
ideally placed between the keyboard and the screen (recommended for prolonged or
repetitive copy work)
□ Writing slope available for prolonged or repetitive writing or reading
□ Footrest available if feet cannot be placed flat on the floor when the upper body is
positioned correctly
□ Monitor stand used if screen is too low
□ Hands-free headset available if telephone is used more than 20% of the day, or if
used in conjunction with writing or keying - headset should not be cradled between
neck and shoulder when in use
□ Consider a short keyboard if reaching to use the mouse or unable to maintain elbow
close to your body
Workplace Safety, Assessment 1, v4. Page 30

T-1.8.1
□ Consider pause reminder software e.g. WorkPace
software to schedule breaks - repetitive work or prolonged computer work requires
regular, frequent breaks
7. List actions or additional equipment required
Workplace Safety, Assessment 1, v4. Page 31

T-1.8.1
Appendix 3
Example: Risk assessment form
Department Initial Issue Date:
Next Review Date:
Risk Assessment Reference Number:
Risk Assessment Name:
Prepared by:
Responsible supervisor/s:
Identify the activity and the location
Identify who may be at risk
This may include fellow workers, students,
visitors, contractors and the public
Activity or process: Persons at risk:
Location:
Risk assessment team (Who was
consulted?):
List of Legislation, Code of Practice, Australian Standards, Guidance Materials used to
determine control measures
Risk Assessment Methodology
Workplace Safety, Assessment 1, v4. Page 32

T-1.8.1
Assessing the risk is a brainstorming exercise, which is most effectively carried out in a team
environment with the people required to complete the activity or process. Most activities or
processes are broken down into a variety of separate tasks. For each task, consider the
hazards, the potential harm or negative outcomes and the conditions required for those
negative outcomes to occur.
Whenever assessing the health and safety risks associated with a task, always consider the
following primary risk factors.
 The physical activities required to complete the task e.g. repetitive movement, high
force, physical exertion, awkward posture
 The work environment e.g. lighting, work layout, traffic, thermal comfort, working in
isolation
 The nature of the hazard itself e.g. working with chemicals, microorganisms,
radiation, machinery, potentially violent clients
 The individual workers involved, e.g. level of training, skills, experience, health,
age, physical capacity
The information gathered from the risk assessment process must be used to
develop a Safe Work Procedure (SWP).
Task or
scenario
Hazard/s Associated
harm, e.g.
what could go
wrong?
Existing
Risk
Controls
Current
risk
rating
Use the
Risk
Matrix
Any
additional
controls are
required?2
Residual
risk
rating
Use the
Risk
Matrix
Implementation of Additional Risk Controls
Additional
controls needed
Resources
required
Responsible
person
Date of
implementation
RiskWare
Reference
2
Workplace Safety, Assessment 1, v4. Page 33

T-1.8.1
Write the Safe
Work Procedure
(SWP)
Time (approx 1
hour)
Supervisor N/A
Train workers to
complete process
in accordance with
SWP
Time – supervisor
and workers
Supervisor N/A
List emergency controls for how to deal with fires, spills or exposure to hazardous substances
and/or emergency shutdown procedures
REVIEW
Scheduled review date 1 year 2 years 3 years
Are control measures in place (YES/NO)
Are controls eliminating or minimizing the risk
(YES/NO)
Are there any new problems with the risk (YES/NO)
Reviewed by:
Actual Review date:
Workplace Safety, Assessment 1, v4. Page 34

T-1.8.1
Risk Matrix.
Workplace Safety, Assessment 1, v4. Page 35

T-1.8.1
Appendix 4
Example: Work Health and Safety Induction Checklist
Name: Position: Start Date:
Please complete all applicable sections of the Checklist below.
Emergency and First Aid Procedures √
when
done
Advised of procedures & sounds for emergency evacuation and location of
assembly area
Shown location of emergency exits and fire extinguishers
Introduced to area Fire Warden
Advised of first aid procedures and location of first aid person(s)
Informed of Security procedures on campus/site
Work Health & Safety
Provided with contact details of area Health & Safety Representative
Given and explained Work Health & Safety Information Brochure
Show location of WHS website
 Location of WHS Policy
 Access to WHS Policy
 WHS Policy explained
Area specific hazard information
 Repetitive work (including word processing and data entry)
 Hazardous manual tasks
 Other (list)
 Explain relevant Safe Work Method Statements (where relevant)
 Advise location of Safety Data Sheets (where relevant)
Told to report hazards to supervisor through online system for risk assessment &
control
Advised of work times and breaks – including the need to alternate intensive
keyboard work with other duties
Shown workstation – tools, equipment and plant used for the job
Workplace Safety, Assessment 1, v4. Page 36

T-1.8.1
Other job specific policies / guides (list)
Maintenance areas Yes No N/A
Shown location of Hazardous Chemicals Register and SDSs
Shown location of Register and associated Risk Assessments
Shown location of SafeWork Method Statements
*Area specific WHS Induction Checklists may also apply. Supervisor to retain all signed
sheets.
Signed (Supervisor) Date
Signed (Staff Member) Date
Induction of new staff – Explanatory notes for Work Health & Safety Checklist
WHS Induction Process
The supervisor is responsible for induction of new staff and especially for ensuring
that the new staff member completes the WHS Induction Checklist.
Some Departments may have their own WHS Induction Checklists, which can be used to
complement the WHS Checklist.
Delegation of Induction Process
Supervisors can delegate to other staff members responsibility for the aspects of the
induction process that are listed below: however, the supervisor remains responsible for
ensuring that the process is completed by the staff member with delegated authority and the
new staff member / others.
Staff members who have delegated authority to conduct the following aspects of induction
must have the relevant technical expertise where necessary.
Where there are special hazards in the area, the person delegated as responsible for the
induction must be familiar with those hazards.
Checklist items that can be delegated are:
 Emergency and First Aid Procedures explained as per relevant Checklist
 Work Health and Safety brochure given to staff member and explained
 Area specific hazards and associated procedures detailed (if pertinent to the new staff
member’s work.)
Workplace Safety, Assessment 1, v4. Page 37

T-1.8.1
 Shown location of Hazardous Substances Register, Safety Data Sheets, Plant Register
and Safe Work Method Statements (if relevant to new staff member’s work.)
 Provision of contact details of area Health & Safety Representative
 WHS Policy: location of hard copy / on-line access* / Policy explained
Supervisor’s Responsibilities – not to be delegated
All staff – including part-time teachers and casuals – must be:
 Shown the work area and any specialised equipment in the area
 Advised to report any hazards to the supervisor through online system
 Advised of any risks associated with the work area and the work to be undertaken.
Workplace Safety, Assessment 1, v4. Page 38

T-1.8.1
Appendix 5
Example: WHS FORM: INCIDENT AND INJURY REPORT
Details of incident (eg to a worker or visitor) and treatment
Date of incident
Time of incident am pm
Nature of incident Near miss First aid Medical treatment/doctor
Name of injured person
Address
Occupation
Date of birth
Telephone
Employer
Activity in which the
person was engaged
at the time of injury
Exact site location
where injury
occurred
Nature of injury – eg
fracture, burn,
sprain, foreign body
in eye
Body location of
injury (indicate
location of injury on
the diagram)
Treatment given on site Name of
treating person
Referral for further
treatment?
Yes No
Name of doctor or hospital
WorkCover medical
certificate received?
Yes No
Attach copies
Workplace Safety, Assessment 1, v4. Page 39

T-1.8.1
Injury management
required?
Yes No
Notify return to work coordinator
Name of return to work
Coordinator
Witness to incident (each witness may need to provide an account of what happened)
Witness name Witness contact
Witness name Witness contact
Description of incident
Immediate response actions (eg barricades, isolation of power) to stabilise the situation
Reported to
Reported to principal
contractor?
Yes No
Provide details (when, reported to and reported by):
Workplace Safety, Assessment 1, v4. Page 40
Details of incident (eg property, plant or environmental damage)
Date of incident Time of incident am
pm
Location of incident
Details of damage to
Equipment or property
Name of person who Telephone
Received the report

T-1.8.1
Reported to authorities
(WorkCover phone: 13 10 50)?
Yes No
Provide details (when, reported to and reported by):
Reported to principal
contractor?
Yes No
Provide details (when, reported to and reported by):
Reported to workers
compensation
insurer?
Yes No
Provide details (when, reported to and reported by):
Completed by
Name Position
Signature Date
Workplace Safety, Assessment 1, v4. Page 41

T-1.8.1
Appendix 6
Examples: Measurement and evaluation
A WHS staff must have documented procedures to monitor and measure the performance of
the WHSMS. This is to assess if:
 risk control measures are effective
 the objectives and targets set out in the policy are met
 consistent application of the WHSMS, and
 compliance with WHS legislation.
When developing the policy and action list, the measures selected to determine if the
objectives and targets are being met should indicate if corrective actions or a review are
required to a WHSMS. Reviews, audits and incidents may also trigger changes to the
WHSMS.
Examples Actions
arising
Responsible
person
Due
date
Example: WH&S Record keeping compliance with the WHS legislative framework
Type of
Record
Where
Kept
By Whom Privacy
Requirements
Retention
Period
Disposal
method
Example :
Workplace
inspection
s
Filing
Cabinet
10, Shelf 3
John Citizen None 20 Years Secure
Disposal
Workplace Safety, Assessment 1, v4. Page 42