Process of Recruitment and Selection : Assignment

Added on - 06 Jan 2020

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Table of ContentsINTRODUCTIION...............................................................................................2TASK 1.............................................................................................................3AC 1.1 Prepare documentation to select and recruit a new member of staff......................................................................................................................3AC 1.2 Assess the impact of legal, regulatory and ethical considerationsthat are needed for the recruitment and selection process..........................6AC 1.3 Take part in the selection process.....................................................7AC 1.4 Evaluate own contribution to the selection process..........................9TASK 2...........................................................................................................10TASK 3...........................................................................................................17AC 3.1 Assess the benefits of team working for an organization................18AC 3.2 Demonstrate working in a team as a leader and member towardsspecific goals, dealing with any conflict or difficult situations....................18AC 3.3 Review the effectiveness of the team in achieving the goals..........20TASK 4...........................................................................................................22AC 4.1 Explain the factors involved in planning the monitoring andassessment of work performance...............................................................22AC 4.2 Plan and deliver the assessment of the development needs ofindividuals...................................................................................................23AC 4.3 Evaluate the success of the assessment process............................24CONCLUSIONS................................................................................................24REFERENCES..................................................................................................261|P a g e
INTRODUCTIIONThis assignment delves with the aspect of preparing documentation forselecting as well as recruiting new staff members, assessing the impact oflegal, regulatory, and ethical considerations that are needed for the processof recruitment and selection. Also, evaluating individual contribution to theprocess of selection. The next part is discussing about the benefits of teamworking in an organization that needs to get assessed, there is also the needfor demonstrating the aspect of working in a team as a leader regardingparticular objectives and the effectiveness of the team for actualizing theobjectives needs to get reviewed. The final part is discussing about thebenefits of team working in an organization that needs to get assessed,there is also the need for demonstrating the aspect of working in a team as aleader regarding particular objectives and the effectiveness of the team foractualizing the objectives needs to get reviewed.2|P a g e
TASK 1AC 1.1 Prepare documentation to select and recruit a new member of staffBeing part of the human resource department for an airline, there is a needto do the selection as well as recruitment of a new staff member for theposition of cabin crew. In regard to do this there is a need to do thepreparation of job analysis, job description as well as person specifications.Job AnalysisAir cabin crew are having the responsibility towards the safety as well ascare of the airline passengers and are given special training for dealing withthe situations that require security as well as emergency. Prior to theboarding of a plane by the passengers, information is provided to the aircabin crew regarding passengers having any special needs. They also do thechecking of safety equipments, ensuring that the aircraft is clean and everyseat pocket is containing the information that is correct as well as thepreparation of the appropriate number of meals as well as well as drinks. Thejob of a cabin crew includes long working hours and can be physicallychallenging. The cabin crew should be ready for having the flexibility forworking any day of the year. Since the members of the cabin crew areconsidered to be the face of the airline there is an expectation from themtowards excelling in customer service as well as always having a friendlynature, being amicable and having enthusiasm with a better sense ofindividual presentation. (Ramaswamy, 2013) Cabin crew can be faced withvarious kinds of circumstances at the time of their work and are requiredbeing outstanding team players having the capability to function with theirindividual eagerness by making the use of fast thought process as well asmanagerial abilities.Job DescriptionThe cabin crew member job is associated with the aspect of attending a pre-flight briefing at the time of which assignment of the positions of work areprovided to the air cabin crew regarding the next flight. They are providedwith information regarding the details of the flight, the schedule of the flightand so on. They need to carry out pre-flight duties, which include thechecking of safety equipments. They welcome passengers on board anddirect them to their seats and inform the passengers about the proceduresregarding safety and makes sure that every hand luggage is being stored ina secured manner. They need to check the seat belts of every passengerbefore the plane takes off. They need to make announcements on behalf ofthe pilot and satisfy the queries of the passengers at the time of the flight.They are required to serve meals as well as refreshments for the passengers.The cabin crew members are also required to provide first aid for passengerswhenever it is required. They are required to complete the paperwork thatincludes writing a flight report. (Clutterback, 2011)Job Description of a Cabin Crew Member3|P a g e
ParticularsDescriptionsDutyTheir duty is to check the equipment safety ,securityand cleanness and also determine customers needand services.To serve the refreshment and meal according demandof the customers.To check the passenger seat belt and other securitysafety instrument of the passengersRemunerationCabin crew pay the salary to its employees Fresher’ssalary expected to be in the range of ₤12,000 to₤14,000.Experience person ₤15,000 to ₤18,000 a year.Salary of Senior post and cabin crew is approx.₤20,000.Working hoursThe working hour are not fixed it will be changedaccording to the plane and public holidays(Clutterback, 2011)QualificationsSecondary exam and diploma for any university inmaths and Englishalso attend the conference related to the tourism andhospitality managementSkillsCommunication skill for interacting with thepassengersBetter team working skillsknowledge about the conversion for foregone currencyTo be flexible to work in unsocial hours anytime of theyearTo be capability to take decision and confidence fordealing the passengers.ExperienceThey have require experience for relevant workPart-time or temporary work and also understand andidentifying the demand of the customers.(Clutterback, 2011)Person specificationThe essential personal traits of cabin crew members are being discreet andat the same time self- confidenthaving the capability for dealing withcircumstances that are considered challenging in a polite but firm mannerhaving clarity in their voice. They need to enjoy working in a team. They arerequired to remain composed in challenging as well as emergency situations.(Harrell, 2011) The cabin crew members need to have proper confidence,and have friendly terms with other individuals. They also need to besusceptible as well as supportive in respect of individuals who are worried or4|P a g e
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