Report: Recruitment & Selection Process Of Hiring A Cabin Crew Member
Added on 2020-02-03
14 Pages4821 Words78 Views
Working with and LeadingPeople
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Selecting and recruiting new member...................................................................................31.2 Impact of legal, regulatory and ethical considerations..........................................................41.3 Taking part in the selection process.......................................................................................51.4 Own contribution in the selection process.............................................................................5TASK 2............................................................................................................................................6Enclosed in ppt.............................................................................................................................62.1 Skills and attributes needed for leadership............................................................................62.2 Difference between leadership and management..................................................................72.3 Leadership styles in different situations................................................................................72.4 Ways to motivate staff...........................................................................................................8TASK 3............................................................................................................................................83.1.Importance of team work.......................................................................................................83.2. Working in an team as a leader and member........................................................................93.3.Effectiveness of the team in achieving the goals ................................................................10TASK 4..........................................................................................................................................104.1Factors which are been involved in the planning and monitoring........................................104.2Plan and deliver the needs of the assessment of developing customers service...................114.3Success of the performance assessment process...................................................................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................142
INTRODUCTIONThe working of an organisation which has different types of teams and functioningdepartment is entirely dependent on the type of leader and manager they have hired. Their skillsand qualities are the major factors which further help in selecting the right candidates for theorganisation. British Airways is one such company which has been providing great qualityservices to the consumers over a large time span. This has been possible due to the effectiveleadership and great management of every operation. In this report, the basic recruitment andselection process of hiring a cabin crew member has been depicted with job description andperson specification. Furthermore, this report shall help in understanding the skills and attributeswhich are required for an effective and successful leadership. There are some basic differencesbetween leadership and management which have been highlighted in this report. Moreover, thedifferent aspects of working in a team as a member and a team leader have also been depicted. TASK 11.1 Selecting and recruiting new memberThe British Airways aims to hire a new employee at the position of cabin crew member.Following is the job analysis, job description and person specification for this particular job.Job Analysis:The air cabin crew is a position in which the person has to make all the efforts for makingflying experience of a person delightful and pleasant. There cannot be any sort of compromisein the services provided by the company through this member to the customer. Job Specification and Person SpecificationResponsibilities:Attending clients and briefing them about the journey.The cabin crew has to conduct different operations which are considered as pre-flightoperations.Greeting and welcoming passengers.Serving meals and providing necessary refreshments.Salary: £20,000 is the base salary for those who hold experience and is negotiable.£15,000 is the base salary for those who do not hold experience.3
Working Hours: The cabin crew has to be present on the flight at any instance. Hence, theworking hours are flexible and can change according to flight timings and need of staffmembers. Individuals will be working in particular shifts which are rotational over differenttime periods.Qualifications: Atleast Graduate with a degree in Hospitality and management. Expectations from employee: To be cooperative and supportive for the organisation. Thecandidate must be willing to work at any time of the day or night irrespective of their previousduties. Great dedication and efforts are timely rewarded with incentives and appraisals.Skills: Excellent communication skills, body language must be perfect and positive attitudetowards job.Work Experience: Freshers and experience holders both can apply.1.2 Impact of legal, regulatory and ethical considerationsThere are certain legal and regulatory frameworks devised by the government for makingthe recruitment and selection process in every company irrespective of their functioning typevery smooth and ethical (Catano, 2013). It is important for the organisations to follow these codeof conduct so that any sort of legal allegations and complications are not faced in the near future.The impact of such kind of policies and laws is that candidates are not misguided or exploited forthe personal benefit of the companies in which they have applied for a job. Furthermore, therehas to be certain amount of discipline and a common format when considering recruitmentprocedure (CHUANG and Liao, 2010). British Airways can experience serious trouble and difficulties if it doesn't follow or obeythe regulatory frameworks. Legislations like Health and Safety at Workplace, Employeelegislations, Equality at workplace, etc. have been devised so that discriminatory practises interms of race, caste, creed, sacred objects, gender or any other factor doesn't take place (Dann,2012). There has to be an equal parameter which is based completely on skills and knowledge.Apart from creating a disciplinary procedure, the monitoring which is acquired from theselegislations and legal laws helps in prohibiting the unethical practises which often lead to biasedrecruitments. For instance, a person wants to hire his relative for a particular position in British4
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