Areas of Human Resource in Organization
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Added on 2020-01-07
Areas of Human Resource in Organization
Added on 2020-01-07
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1Working with and leadingpeople
2ContentsIntroduction......................................................................................................................................4Task 1...............................................................................................................................................51.1 Answer to include: the preparation of job analysis, job description, person specifications..51.2 Assess the impact of legal, regulatory and ethical considerations that are needed to beconsidered for the recruitment and selection process for the airline...........................................81.3 What are the selection techniques you would suggest that are best suited to recruit the idealcandidate....................................................................................................................................101.4 How have you contributed to the selection process to make it more effective?..................12Task 3.............................................................................................................................................133.1 Assess the benefits of team working in the airline and the team should be the cabin crewconsisting of at least six members.............................................................................................243.2 Demonstrate working in a cabin crew team as a leader and member towards specific goals,dealing with any conflict or difficult situations that you may have faced of recent..................253.3 As a leader of the cabin crew review the effectiveness your team has achieved in theirrecent goal of increasing customer satisfaction.........................................................................26Task 4.............................................................................................................................................274.1 What factors will you need to consider in planning and monitoring and assessment of workperformance for the cabin crew.................................................................................................274.2 How can you plan and deliver the assessment to ensure needs of the cabin crew isdeveloped...................................................................................................................................284.3 What methods can you suggest that the airline should use to evaluate the success of theassessment process.....................................................................................................................29
4IntroductionHuman resource is perhaps the most important resource of an organization in the currentbusiness environment. Human resource is helpful for the company to make efficient use of otherresources and creation of value for the customer. The value creation helps the company todifferentiate it’s offering from those of competitors and thus earn profit. The best company inthis regards tries its best to select the best human resource which can take the goodwill of thecompany forward in times to come. Following the process of recruitment, it is the task of theleaders to guide the recruited people in the right direction so as to help in achieving the companygoals and objectives. The leaders are also required to establish system of ensuring performancemonitoring of the employees and motivate or train them at specific times. In the following pagesdifferent areas of human resource in an organization is described.
5Task 11.1 Answer to include: the preparation of job analysis, job description, personspecifications In an airline the job of a flight attendant is very important one as they are the face of the airlinein front of passengers. The passengers select a particular airline based on the service that theyreceive from the flight attendant. Job analysis In case of a commercial airline, it’s the flight attendants who are required to take careabout the safety and security of the passengers while they are traveling aboard a particularairline. The job provides the person with a great opportunity to travel and have contact with avarious people. The flight attendant or a cabin crew is required to have important and greatresponsibility and it’s important to point that the job is both emotionally and physicallydemanding. While dealing with a particular passenger, it is required that the cabin crew shouldact in a diplomatic manner. They should ensure the safety and instruct the passenger regardingthe safety; assist them and the cabin members about the weather condition and other relatedproblems. As per the job requirements a cabin crew is required to stay close to the airport,maintain a smile on their faces as they travel through different time zones and spend most oftime while being on feet. As per the job a cabin crew might be required to work for longdurations and work at unsocial hours and even sometimes on public holidays. However, the jobon the positive note offers an unparallel opportunity to meet different people and explore leadingdestinations across the globe. Job descriptionStarting is done pre-flight briefing of the flight details. Insure adequate supplies,refreshment and cleaning the cabin. Then cabin crew requires to greet passengers as they enterthe plane and guide them to their respective seats. They are required to give specific attention tocertain class of passengers that are elderly or disabled. Reassure passengers during flight. Theyneed to serve the onboard passengers with news papers, magazines and other forms of on board
6entertainment. They are required to sell duty free goods to the passengers while in flight andprovide a written report after journey completion. The cabin crew is also required to check thecondition of emergency equipment before the flight takes off and inform the passengers aboutsafety procedures. During emergencies they are required to provide first aids and deal effectivelywith the situation. Person SpecificationsThe person specification that is requisite of a person so as to land him or her job as the cabincrew member varies from one airline to another. However, some of the general personspecifications are as follows: Requirements of minimum qualification (specific details varies according to airlines)Requirements about height and weight that is proportionate to height (specific detailsvaries according to airlines)Requirements about minimum and maximum age (specific details varies according toairlines)Fluency in English or other language (Other language is preferably the native language ofa particular region)Some airlines require the applicant to have a minimum arm lengthShould be medically fit and not have any visible piercings or tattoosSurvival skills including the ability to swim, survive in a jungle etc. (specific detailsvaries according to airlines) (Payne, 2015)In respect of personal specification, there is the need to take into consideration Rodger’s 7-pointplan. This plan comprises of physical make-up, attainments, intelligence, special aptitudes,interests, disposition as well as circumstances. A brief detailing regarding the plan is as follows,Physical Appearance– It includes speech, physical, looks, bearing and health.
7Achievements– It includes educational training, mental development, studies, experienceas well as achieve somethingIntellectual and Mentality level – It includes brain based skills, recognizing power, abilityto visualize, articulate and solving complex problem and combining abilitySpecial aptitudes – It includes abilities regarding construction, equipment, dexterity,mathematics as well as ITInterests – It includes intellectual, practical, active as well as social aspects. Disposition – It comprises of maturity, self-reliance, compassion as well as humourCircumstances – It includes geographical mobility that excludes discriminatory factorslike age, children, marital status and so on unless having specific relevance with the job.
81.2 Assess the impact of legal, regulatory and ethical considerations that are needed to beconsidered for the recruitment and selection process for the airlineLike in case of every other field, recruitment of a particular person in the position of a cabincrew is guided by certain legal and regulatory requirements. The impact that different ethical,legal and regulatory considerations has on the process of recruitment and selection is discussednextThe person who is being recruited as a member of the cabin crew is required to pass through athorough background check. The person to be recruited as a cabin crew is required to passthrough these checks and the recruitment is provisional till the background checks of the personextending in some cases up to 10 years yields satisfactory results. Although there can be great variations in the working hours of a cabin crew and the cabin crewmight have to fly at unsocial hours, the maximum number of hours that the cabin crew isrequired to fly on a day and in a week is limited by agreement with unions (Townley, 2014). While recruiting a person in this position the airline is not permitted to discriminate on basis ofhis race, nationalism, ethnicity or sex. The interviewer should not ask questions that can hurt the ethnic or religious sensitivity of aperson. In some cases the airlines need to train the cabin crew in special survival skill that might berequired in emergency situations. Impact of Sex Discrimination Act, 2010 – The organization must ensure that they are notviolating the Sex Discrimination Act. The recruitment and selection of a candidate will not bedepending on whether the person is male or female. Therefore, it can be clearly stated that thereshould not occur any sort of gender discrimination in the organization.Impact of Race Relations Act, 1976 – In respect of recruitment and selection of an appropriatecandidate for the organization, there should occur the violation of the Race Relations Act if thecandidates are selected as well as recruited only from a particular race or nationality. Any personhaving the legal work permit as well as eligibility for working in a particular country can get
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