Continuous Improvement and Project Management in a Workplace Environment

During my internship, I was responsible for assisting various teams within the organization, including marketing, administration, and IT. My tasks included generating letters of offer and certificates of enrollment for future students, updating agent details, designing agent certificates, and creating Gantt charts and work breakdown structures (WBS) for ongoing projects. I also contributed to team Rainbow's website by uploading header images and photos. Furthermore, I demonstrated project management knowledge and skills through my involvement in three running projects: the Annual Graduate Management Awards Australia (GMAA) Sponsorship 2019 Project, the Re-Registration Project, and the Team Rainbow Website Update. Overall, I gained experience in various areas, including communication, teamwork, and continuous improvement.

TASK
Part C – Project Management Internship Reflective Portfolio
A reflective e-portfolio is a learning tool that enables you to accumulate evidence of
your learning achievement.
For this assessment you should reflect on your assigned daily activities and whether
you met agreed outcomes.
Your e-portfolio is based on the tasks you perform at the host organisation.
*You should consider why those tasks helped you learn, what the learning
experiences comprises of and academic references to support your claim to
learning.
*You should also relate your reflective activities to the unit learning outcomes.
Purpose: to reflect on your tasks, what you learned, what your skill gaps were, what
references you used and what learning outcomes you achieved for the unit.
Unit learning outcomes
1. Apply project management knowledge and skills in the workplace
2. Communicate an understanding of the relevant legal and ethical issues
related to the project management profession
3. Work collaboratively in teams in the context of a workplace, either as member
of a project team, a project manager, or a shadow to a project manager
4. Critically reflect on strengths and weaknesses in knowledge and skills related
both to project management and workplace experience.

1. Introduction
For this project management internship, I was placed in Australian Centre of Further Education
Pty Ltd (ACFE), which located at L5, 341-345 Queen Street Melbourne, Victoria Melbourne
3000. Australian Centre of Further Education Pty Ltd (ACFE) was established in 2009, is an
accredited Registered Training Organisation (RTO) and CRICOS provider, offered programmes
in dental technology, nursing, individual and ageing support, leadership and management,
English for Academic Purposes Levels 1-3(ACFE, 2019).
During the internship, I was involved in 3 projects: -
1. ACFE new Dental Lab Project
Timeline: October 2018 - April 2019
ACFE building a new dental lab for student in Diploma of Dental Technology. The Dental
lab equipped with the new equipment and can accommodate 20 students.
2. ACFE 7-Year Re-registration Project
Timeline: May 2014 - May 2019
ACFE is in the process of extending the organisation registration with Australian Skills
Quality Authority (ASQA). The registration is subject to compliance with the VET Quality
Framework.
3. Graduate Management Awards Australia (GMAA) Sponsorship Project
Timeline: September 2018 - August 2019
Graduate Management Awards Australia (GMAA) Sponsorship Project under the
leadership of internal audit team. With the number of MBA students graduating each
year, the GMAA feels that as part of our renewal, it is a perfect opportunity to showcase
the calibre of Australian graduates. The GMAA Graduate Management Awards will be
held annually and recognise the most outstanding Master of Business Administration
(MBA) and Doctor of Business Administration (DBA) graduates in Australia, and in the
future, Australasia. It is anticipated that as the awards grow, prizes will be awarded at
multiple levels (university, state) leading to the major prize level (national). Prizes will
also be awarded on academic merit, as well as subject matter or attributes, according to
the current GMAA objectives (for example: Project Award).
3 | P a g e

2. Weekly reflections
Week &
Date Task Completed Skills and knowledge learned Reflection
Week 1
18/03/2019
Induction and Evacuation Policy &
Procedures (P&P)
make sure understand the procedures and know the
actions in case of emergency.
On the first day of internship, I met the
supervisor / ACFE CEO, Dr Darryl Gauld
OAM I was introduced with another interns
who turn out from same program and same
university. During induction, he showed us
our room and desk.
In the first week, Completed Induction
Programme, as per the itemised list of
tasks. Work commenced on a variety of
projects; some were in full flight, others
commenced from Day 1. A sophisticated
set of PowerPoint slides, this include
editing the image, video, and audio were
produced for a No More Harm National
Conference, 25-26 Mar, Gold Coast, where
Dr Gauld, CEO presented in this event.
Work was collaborated with the Diploma of
Leadership and Management students, e.g.
to produce a List of Educational Providers
that offer MBA and DBA Programmes.
Intern task list confirmation ensure the task list align with project management.
Standard Registered Training
Organisations 2015
Learned the standard of Registered Training
Organisations for annual review within education
factor.
Self-Assessment Tools package Understand the RTO and knowing what has been
applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further action
require.
Dental labs tour/overview getting to know the equipment's and what still need
to be complete for dental labs expansion plan. As
well getting to know the important principal of
dental equipment's
GMAA project overview getting to know the purpose of this proposal, and
who are involved. As well gain access to create,
design, update the GMAA website using WordPress
ACFE Moodle access Moodle account has been set up for access to ACFE
policy and procedures in relation to Self-Assessment
Tools
4 | P a g e

MBA + DBA list research about all university and TAFE that offered a
program in MBA and DBA, then find all the contact
details of the program manager/coordinator in
every institutions
Power Point, presentation slides for
No More Harm National Conference
Create Power Point, presentation slides for No More
Harm National Conference, 25-26 Mar, Gold Coast.
This include editing the image, video, and audio. Dr
Gauld, CEO will be presenting.
5 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 2
25/03/201
9
GMAA project: Sponsorship Proposal compiling a proposal of sponsorship opportunity,
redesign and update the GMAA website
contents.
The second week, continuation of
Projects from Week 1. Commenced
Project Managing the Self-Assessment
Tool, in preparation for a Re-
registration audit by the government,
external regulator. Detailed Application
Kits were produced, to determine
eligibility for Recognition of Prior
Learning. The purpose of the RPL
Application Kit for every courses that
ACFE offered, is to ensure each units
delivered in selected courses is
compliance as registered in
training.gov.au The GMAA website was
updated with content, layout and
design features. The Annual
Declaration of Compliance for the
regulatory body was completed.
GMAA project: Education Provider List collect the contact information for all education
provider that provided MBA or DBA courses.
Standard Registered Training
Organisations 2015
Learned the standard of Registered Training
Organisations for annual review within
education factor.
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further
action require.
Recognition Prior Learning (RPL)
Application Kit
Complete the RPL Application Kit for every
courses that ACFE offered.
The purpose of this documents is to ensure
each units delivered in selected courses is
compliance as registered in training.gov.au
Meeting with Compliance Manager to finalise our Annual Declaration of
Compliance, to ASQA.
GMAA project : website and flyer redesign, edit, and update the contents.
Evacuation Drill Testing to ensure according to ACFE’s Evacuation Policy
& Procedures.
6 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 3
01/04/2019
Dental Lab project the update of the final stages of completion. On the third week, the installation of
the onsite Dental Lab was progressed,
to include electrical and plumbing
requirements. Participate in a meeting
with CEO from GMAA (Dan) to discussed
further about the GMAA project:
sponsorship proposal including the
promotion material, website, and
proposal contents. Participated in the
end-of-term WHS Meeting. Assisted
with Graduation Day preparation.
Industry Organisation Meeting with Dip
L&M
The CEO from GMAA (Dan) will be meeting with
Sylvia (Dip L&M Trainer) and discussing further
about the GMAA project: sponsorship proposal
including the promotion material, website, and
proposal contents.
ACFE’s end-of-term WHS Meeting discussing the safety and awareness of the
premises to ensure ACFE compliance with Work
Health and Safety policy and procedures.
GMAA project: Sponsorship Proposal compiling a proposal of sponsorship opportunity,
redesign and update the GMAA website
contents.
GMAA project: Education Provider List collect the contact information for all education
provider that provided MBA or DBA courses.
Standard Registered Training
Organisations 2015
Learned the standard of Registered Training
Organisations for annual review within
education factor.
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further
action require.
Recognition Prior Learning (RPL)
Application Kit
Complete the RPL Application Kit for every
courses that ACFE offered.
The purpose of this documents is to ensure
each units delivered in selected courses is
compliance as registered in training.gov.au
GMAA project : website and flyer redesign, edit, and update the contents.
7 | P a g e

ACFE Graduation Day assist Student Support Officer generate and
print the Certification of Attainment for
students using Power Pro RTO V3.0.
Team Rainbow website update / add the contents
8 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 4
08/04/2019
Standard Registered Training
Organisations 2015
Learned the standard of Registered Training
Organisations for annual review within
education factor.
The fourth week, progressed with
several major Projects. Made more
changes to websites. Designed and
produced the GMAA Sponsorship
Proposal. As well update / add the
contents (newsletter) for team rainbow
website.
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence, what are the opportunities for
continuous improvement and if any further
action require.
Recognition Prior Learning (RPL)
Application Kit
Complete the RPL Application Kit for every
courses that ACFE offered.
The purpose of this documents is to ensure
each units delivered in selected courses is
compliance as registered in training.gov.au
GMAA project : website and flyer redesign, edit, and update the contents.
GMAA project: Sponsorship Proposal finalising a sponsorship proposal contents and
create publication using Microsoft Publisher and
using Adobe Photoshop to edit and create the
images.
IT Tasks Assist the IT manager dealing with Badge
Printer (mechanical error)
Team Rainbow website update / add the contents (newsletter)
9 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 5
15/04/2019
Standard Registered Training
Organisations 2015
Learned the standard of Registered Training
Organisations for annual review within
education factor.
During the mid-term or 5th week,
Further progress on the ongoing
Projects (GMAA). Assisted the IT
Manager with IT requirements for new
students at Orientation Day. This week, I
started to assisting with marketing tasks
and admin tasks. Mostly generate Letter
of Offer and CoE for off-shore and on-
shore future students while the
Marketing manager away.
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further
action require.
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
New student orientation Assist Student Support Officer with new student
orientation
GMAA project : website and flyer redesign, edit, and update the contents.
Student ID Card Print student ID card for new students
IT Tasks Assist the IT manager dealing with Badge Printer
(mechanical error)
Name Badge for student work
placement
Create and Design the student name badge for
work placement
Admin Tasks sorting students documents/files to ensure each
student files in correct folder and no missing
student form/documentation
Assist Trainer with timetable Assisting trainer in re-formatting documents in
M.Office (Word/Excel) - timetables
10 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 6
22/04/2019
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further
action require.
This 6th week, finally I managed to
completed most part of the self-
assessment tools as part of re-
registration project. This Project
consumed most of my time that
involved meeting with key
stakeholders, e.g. CEO, Compliance
Manager, VET Manager, Marketing
Manager and Student Services
Officer. I reviewed the Standards
and added my own initiatives, to
demonstrate Continuous
Improvement. I also learn to use
Power Pro RTO software as part of
RTO compliance, must ensure the
student databases is updated
through time to time and the copy of
student files must be the same as
local network folders.
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
ID Card Print ID card for new students and staff
IT Tasks Assist trainer/student with minor software
problem
Name Badge for student work
placement
design approved by trainer and admin
Admin Tasks sorting students documents/files to ensure each
student files in correct folder and no missing
student form/documentation
Orientation document documenting orientation document as part of
Orientation tasks.
Compliance task (Power Pro RTO
software)
As part of RTO compliance, must ensure the
student databases is updated through time to
time and the copy of student files must be the
same as local network folders
Public Holidays 22 Apr Mon Easter Monday
25 Apr Thu Anzac Day
11 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 7
29/04/2019
Self-Assessment Tools package Understand the RTO and knowing what has
been applied in the organisation, what are the
evidence/prove, what are the opportunities for
continuous improvement and if any further
action require.
In the 7th week, I continued to identify
missing gaps in documentation,
policies and procedures and
presented her recommendations. I
also focussed on her ongoing Project
Management of the new, on-site
Dental Lab that included producing a
detailed Work Breakdown Structure,
together with Gantt Charts.
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
Admin Tasks sorting students documents/files to ensure each
student files in correct folder and no missing
student form/documentation
ID Card Print ID card for new students and staff
IT Tasks Assist trainer/student with minor software
problem
Name Badge for student work
placement
Complete the production of name badges, this
include ensure the student name same as
Power Pro RTO database, then print, cut , and
laminate.
Projects WBS (Dental Labs) Produce a Dental Lab Project Work Breakdown
Structure (WBS) and Gantt Chart as part of
Project documentation
Assist Trainer Printing some photos for the purpose of
brochures creation
Stock Tracking Assist admin creating the Asset tracking form
and checking the stationary stock and report to
Account officer.
Assist Trainer with multimedia files Assisting trainer with some multimedia files
(video)
12 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 8
06/05/2019
Self-Assessment Tools package Finalize the RTO Self-Assessment Tools as part
of Australian Skills Quality Authority (ASQA)
Compliance.
This 8th week, I continued working with
senior members of staff, in order to
complete the 30-page Self-Assessment
Tool. Her management of the on-site
Dental Lab Project continued with the
overseeing of installations and
implementation of equipment. Another
on-going Project that Tina has been
managing is the GMAA Graduate
Management Awards -- specific focus
this week has been on the design of
Certificates. Besides that, I also have a
quick meeting with ACFE CEO, to
discuss some minor details of the
projects
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
Admin Tasks sorting students documents/files to ensure each
student files in correct folder and no missing
student form/documentation
ID Card Print ID card for new students and staff
IT Tasks Assist trainer/student with minor
technical/software problem
Projects WBS (GMAA Sponsorship) Produce a GMAA Sponsorship Project Work
Breakdown Structure (WBS) and Gantt Chart as
part of Project documentation
Future student application (Email - Mail
Merge - with attachment)
Create email messages template for future
student application, then using Mail Merge with
attachments, and send it to future students.
(Word/Excel/Outlook)
GMAA project certificates (Publisher) Design a new Certificate of Appreciation,
discuss the new design with trainer and project
executive to get their approval and Finalise it by
end of this week. Using the M. Publisher and
Mail merge method to produce Ready to Print
Certificate (PDF) which already include all the
recipients full name and to be signed by project
executive before distribute it to recipients
Meeting with ACFE CEO Short meeting to discuss some minor details of
the projects
13 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 9
13/05/2019
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
On the second last week of internship, I
have continued to see through several
Projects that I commanded
responsibility for, they have all proven
to be very successful! In between
Projects I also taken the initiative to
assist and improve in several other
areas of the organisation.
Admin Tasks sorting students documents/files to ensure each
student files in correct folder and no missing
student form/documentation
ID Card Print ID card for new students and staff
IT Tasks Assist trainer/student with minor
technical/software problem
GMAA project certificates (Publisher) Print the certificate and distribute to recipients.
Projects WBS (Re-registration) Produce a Re-registration Project Work
Breakdown Structure (WBS) and Gantt Chart as
part of Project documentation
Agent Agreement Compile the agent agreement to be send ( add
Business name and ABN to each document) and
update the Agent details.
Team Rainbow website Updating the team rainbow website, makes
little update, upload the header image/photos.
14 | P a g e

Week &
Date Task Completed Skills and knowledge learned Reflection
Week 10
20/05/2019
Assist Marketing team generate Letter of Offer and CoE for off-shore
and on-shore future students.
On the last week on internship, I have
consistently maintained a focussed and
enthusiastic commitment to the
organisation, its Projects and many
other areas of the organisation. As a
result, I also demonstrated and applied
many examples of continuous
improvement, including sharing the
skills I own with my colleagues. The
company offered me an employment
opportunity.
Admin Tasks sorting student’s documents/files to ensure each
student files in correct folder and no missing
student form/documentation. Accept all incoming
calls and greet visitors.
ID Card Print ID card for new students and staff
IT Tasks Assist trainer/student with minor
technical/software problem
Agent and Student details generate agent contact list and details. As well
updating the VET/student summary file
Agent Certificate Re-design the agent certificate
Internship Completion End of internship program
15 | P a g e

3. Unit learning outcomes
3.1 Apply project management knowledge and skills in the workplace (125words)
3.2 Communicate an understanding of the relevant legal and ethical issues related to the project
management profession (125words)
3.3 Work collaboratively in teams in the context of a workplace, either as member of a project team, a
project manager, or a shadow to a project manager (125words)
3.4 Critically reflect on strengths and weaknesses in knowledge and skills related both to project
management and workplace experience. (125words)
16 | P a g e

4. Conclusion
Through completion of the internship program, this internship is to working in an environment which fill foster learning and skill development
within 10 weeks’ period, using available resources, knowledge sharing, and working in diverse environment in achieving personal and
organisation growth.
I also managed to identify the project team members, responsible matrix, task list, and produced Gantt Chart/WBS/timeline for each project that
I am involved with. The obstacles I faced during my project management internship is the limited access to get information about project
budget, which hard to determine the success of the projects.
Although I was involved in 3 running projects, but the project that I enjoy participating the most is Annual Graduate Management Awards
Australia (GMAA) Sponsorship 2019 Project. The main reason because this project requires project management knowledge and I able to use
my IT skills such multimedia design and website design to complete the tasks. The stakeholders satisfied with the work I done for this GMAA
annual project.
Further I have developed skills in various area, by contributed not only being part of projects team member, but also active in assisting
marketing and administrative with their daily tasks. Therefore, not only understanding on how prominent for organisation to follow the standard
compliance, gain further and better professional competence in diverse environment, technical skills, but also soft skills.
17 | P a g e

References list
18 | P a g e