Technology on Management and Leadership Styles

P4 Internal and external factors influencing the management styles and structure of service industry
INTRODUCTION: The service industry works for satisfying the needs of consumers and for this leaders and managers plays a great role.
They provide guidelines so that employees are able to achieve the target. Under this assignment Wa-Pila hotel is taken. The following
study will discuss about the external and internal factors affecting the style of management.
Management style refers to the methods used by a person in managing the group of people and organisation. The environment
in which organisation performs its operation has both positive as well as negative influence. This influence can clearly be known with the
help of management styles. The managers of Wa-Pila focus on both internal as well as external factors to know their impact over their
work.
Internal factors: This are the factors which exist within an organisation and impact on the operation of Wa-Pila. Below are some of the
internal factors:
Employees: They are the most important component of an organisation as they are responsible for productivity and profitability of a
concern. the employees have influence of management style followed by Wa-Pila as they always work on guidelines of other superior
managers. If managers do not provide proper guidelines to their employees, they are not able to perform in the efficient manner.
Company's culture: The culture of any company consist up of their value and employee. Wa-Pila hotel must look after the culture of their
hotel and provide a healthy environment so that employees can be retained over a long period.
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“The influence of Technology on
Management and Leadership
Styles in Hospitality Service
Sector, The Way Forward”.

External factors: These are the factors that exist outside the organisation and affect the operations of business in one or another way. So
before selecting of any management style it is required for the company to know about the external factors. Some of the external factors
are mentioned below:
Customers: They are very important for an organisation as they are only responsible for the success of an organisation. It is the work of
manager of Wa-Pila hotel to know about the expectation of every customer. After analysing the expectation, they must create some of the
strategies through which they are able to guide their employees so that they can satisfy the needs of their customers.
Technology: Any up gradation in the technology affect the working of an organisation and influence the management style. So it is very
important for the manager of Wa-Pila hotel to first analyse the changes and then chose the management style. As due to any change in
technology, the hotel has to change its working style and again need to provide training to the employees so that they can effectively work.
Characteristics of effective managers in hospitality industry
Problem solving: It is one of the most important characteristics of manager of Wa-pila as in hospitality sector there are lot number of
employees working of different culture or region. Conflicts normally arise during the working; they are only the one that provides
innovative solutions for the complex situation. Managers of Wa-Pila are also responsible for solving the issues that arise between the
employees and guests.
Communication: Managers of Wa-Pila are the one which are able to communicate with the team and other members of an organisation.
Apart from a good communicator, they are always a good listener and on that basis they are able to guide the team that results in
productivity of their hotel.
Supportive: The managers of Wa-Pila hotel are very supportive towards their employees and due to this reason only employees are able to
perform their job more efficiently. Providing support to the employees make them happier and also enable them to work hard.
Characteristics of multi-generational leaders
Creativity: leader of Wa-Pila hotels should be creative by its mind. Creative leader of Wa-Pila hotels look at the thing in new
ways and adopt the new way of doing the work. If the leader is creative than they inspire people to generate and devlop original and
creative ideas. If the manager of Wa-Pila has its creative employee than it is effective in build a team that works with enthusiasm.
Creativity in the organisation attract more customers towards the company.
Decision-making capabilities: In organisation manager has to face various problem or risk in that situation it is the
responsibility of employee to take the right decision. Leader of Wa-Pila have to take the right decision in various situation such as at the
time of any changes occurred in organisation, new policies are applying and new trends which is going on in the market.
Specific changes in management styles
Management styles is defined as the way in which manager is able to accomplish the goals and objectives of an organisation. There so
many type of management style that changes the working pattern of an organisation. If Wa-Pila is using autocratic management style, then
they must replace them with democratic style because autocratic style sometimes led to demotivation of employees as they are not
involved in the decision making process. Where as in the democratic style each member of an organisation participates in the decision
making process which improves the efficiency of work in Wa-Pila.
CONCLUSION: As per the above discussion it can be concluded that both internal and external factors must be considered while adopting
of any management style. Moreover, managers and leaders have certain qualities that contribute to the development of the hospitality
sector.
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