Leadership and Operations Management in TESCO

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Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
Covered in PPT.......................................................................................................................................3
TASK 2.......................................................................................................................................................3
P2) Discuss the way role of leaders & functions of managers in different situational context.................3
P3) Apply various theories & models which include situation, contingency and system leadership.......4
M2) Evaluate strengths & weaknesses of various approaches to situation within work environment......7
D1) Evaluate different leadership theories & approaches in given context..............................................7
TASK 3.......................................................................................................................................................7
P4) Approaches of operations management and also describe the role which leaders and managers play
.................................................................................................................................................................7
P5) Discuss how operations management is important in meeting with business objectives...................9
M3) Evaluate the way in which managers & leaders can enhance efficiency of operational management
for successfully meeting with business goals.........................................................................................10
TASK 4.....................................................................................................................................................10
P6) Discuss the factors of business environment which has impact over operational management &
decision making of leaders & managers................................................................................................10
M4) Discuss the way in which various factors influence business environment & wider communities 11
D2) Evaluate application of operation management and also discuss such factors which affect wider
business environment............................................................................................................................11
CONCLUSION.........................................................................................................................................12
REFRENCES............................................................................................................................................13

INTRODUCTION
Management is an activity wherein different activities of business are managed in such a
manner that predefined goals can be attained within stipulated period of time. Under this,
functions such as planning, organizing, directing as well as controlling are included for ensuring
future growth and success of business entity. Operations management is related with managing
daily activities of business in productive & efficient manner. For this purpose, it is important to
keep a track on daily performance for improving productivity & efficiency in an appropriate
way. Management and operations are combined together so that business entity can attain desire
level of success with utmost efficiency (Kurvinen, Töyrylä and Murthy, 2016). In the current
report TESCO is taken into consideration which is a renowned organization, offers variety of
products such as clothes, mobiles, groceries and more. It is based on UK and currently working
in nearly 13 countries worldwide. The present report is based on roles & responsibilities of
managers and leaders along with the difference in their roles. Further, roles of leaders &
managers in different situations has also been discussed in the given report along with
appropriate theory and models such as situational, system & contingent leadership theories. It
also covered approaches of operations management, significance of those approaches in attaining
business objectives. Lastly, the factors of business environment which affect decision making of
managers & leaders are also included in the following report.
TASK 1
Covered in PPT
TASK 2
P2) Discuss the way role of leaders & functions of managers in different situational context
In organization, there are different kinds of situation occur which need to handle by
leaders and managers as they are the key person of company. They are required to apply
necessary expertise and knowledge in order to handle the situation in best possible way. In this
regard, different situations are given underneath:
SITUATION1: PRODUCT LAUNCH

TESCO is a well known company which is working in diversifies verticals and currently
looking forward to expand business by introducing new range of products. Organic and herbal
products are going to launch by company with an aim to increase current customer base in an
efficient manner (Pedroso, da Silva and Tate, 2016).
 Role of leader: Main role of leader is to formulate necessary vision and maintain proper
communication with employees through the process of launch. Apart from this, they are
also required to motivate individuals to work with full efficiency and expertise for the
success of process.
 Function of managers: Here, managers are required to prepare the plans and strategies
for executing launch programs in successful manner. They also need to keep proper
control over all the activities in order to get desire results.
SITUATION 2: CONFLICT MANAGEMENT
In organization, it is common to arise conflicts among team members due to the diversify
backgrounds and difference in opinions, thoughts of different employees. Lack of coordination,
consent are some of the main reasons of conflicts. In TESCO, it is a multinational company
where people belong from diversify background work together which sometimes become a
reason of conflicts & ambiguity.
 Role of leaders: During conflict, role of leaders is to facilitate proper communication so
that conflicts can resolve in easy way. In addition to this, they are also required to
maintain positive environment at work place (Haddud and Khare, 2020).
 Functions of managers: In Conflict management, major role of managers is to provide
clarity to all employees in terms of their roles & responsibilities. In addition to this, it is
the duty of managers to maintain clear line of authority and follow a proper hierarchy in
order to facilitate proper communication at work place.
P3) Apply various theories & models which include situation, contingency and system leadership
Leaders are the key person of organization who has the responsibility to maintain positive
relationships with subordinated by providing them proper guidance, direction and motivation.
Here, some theories have been developed so that leaders can handle different situations in best
possible way. These theories are mentioned below: