Management and Operations: Approaches and Theories

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
Covered in PPT............................................................................................................................4
TASK 2............................................................................................................................................4
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts........................................................................................................4
P3. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency..........................................................................................................6
M2. Assess the strengths and weaknesses of different approaches to situations within the work
environment.................................................................................................................................7
D1. Critically analyse and evaluate the different theories and approaches to leadership in given
contexts........................................................................................................................................7
TASK 3............................................................................................................................................8
P4. Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................8
P5. Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................9
M3. Evaluate how leaders and managers can improve efficiencies of operational management
to successfully meet business objectives...................................................................................11
TASK 4..........................................................................................................................................11
P6. Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers....................................................11
M4. Analyse how these different factors affect the business environment and wider
community.................................................................................................................................12
D2. Critically evaluate application of operations management and factors that impact on the
wider business environment......................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Operations Management is a phenomena and a practice which deals with keeping the main
focus on making processes most effective and efficient and rendering the best performances by
way of outcomes to the entity. The operations management approaches are value adding to the
processes that takes place on daily basis in the company by implementing number of techniques
and approaches (Hannon, 2016). The present assignment is developed on Management and
Operations of the chosen organisation that is Starbucks. It is an American multinational
coffeehouse chain which was founded in 1971 and headquartered in Seattle, Washington. The
company is a leading brand in the respective industry working on the leading positions in
domestic and international markets both. The report conducts discussion and examination on
number of aspects related to operations management where at first roles and characteristics of
leaders and managers are compared. Moving further, different leadership theories like Situational
and Contingency as well as approaches like Just-In-Time and Total Quality Management for
making effective and strong management within the organisation. Moving along, in case of
operations management there are certain importance of the notion which is addressed in the
report as well in context to functions of Starbucks. Moreover, lastly in the assignment the impact
of certain external factors on the decision making of leaders in the company while performing
their given roles and responsibilities are examined as well.
TASK 1
Covered in PPT
TASK 2
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.
The role of the leader is really essential for very organization. Starbucks is a multinational coffee
house chain of America. Starbucks mainly paying more attention to their leaders and managers
because the role of the leaders and functions of managers are very responsible for the company.
There are two situation given, through these situations Starbucks analyse the impact of role of a
leader and functions of manage.
SITUATION 1 - LAUNCH A NEW PRODUCT