Operations Management for Teys Australia: Quality Management and House of Quality Analysis

RUNNING HEAD: Operations Management
Operations Management
Teys Australia
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Operations Management 1
Contents
Part A...............................................................................................................................................1
Introduction..................................................................................................................................1
Project Scope...............................................................................................................................1
Work Completed..........................................................................................................................1
Work to be Completed.................................................................................................................1
Part B...............................................................................................................................................2
Introduction......................................................................................................................................2
Company Background.....................................................................................................................2
Literature Review Quality Management.........................................................................................3
House of Quality (HoQ) for Selected Product.................................................................................5
Identify Customer Wants.............................................................................................................5
Identify How Product Will Satisfy Customer Needs...................................................................6
Identify Relationship between Firm’s How’s..............................................................................6
Develop Customer Importance Ratings.......................................................................................7
Evaluate Competing Product.......................................................................................................8
Determine the Required Technical Attributes.............................................................................8
Process Strategy for Product Company...........................................................................................9
Brief Literature Review on Process and Layout Strategies.......................................................10
Theoretical layout for Production..................................................................................................11
Recommendations..........................................................................................................................11
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

Operations Management 2

Operations Management 3
Part A: - Management Progress Report
Introduction
The purpose of this report is explain different aspects of operations management in the business.
An Australian food manufacturing organization Teys is taken in the given scenario. The chosen
product is meat for the business.
Project Scope
The scope of the project is to evaluate the importance of operation management process in the
business. The report defined the house of quality framework and quality function deployment of
the food manufacturing company Teys.
Work Completed
Whole operations management report on the company Teys is completed by the date 20 Sep. 18.
Work to be Completed
There is no specific work left to complete.