The Accommodation Industry And You

This report explores the key roles of the housekeeping department, the significance of forecasting linen stock, and the interrelationship among different departments in the Amrutha Lounge. It also evaluates the importance of communication, scheduling maintenance, and security in the accommodation industry. The role of maintenance in ensuring guest satisfaction is examined, along with the critical evaluation of the interaction between housekeeping and facilities departments.

The Accommodation
Industry And You

Table of Contents
Introduction.................................................................................................................................................2
Part A..........................................................................................................................................................2
Covered in PPT.......................................................................................................................................2
Part B...........................................................................................................................................................2
Key roles of housekeeping department within Amrutha Lounge.............................................................2
Significance of forecasting linen stock as well as other guest supplies....................................................3
Exemplify importance of interrelationship among housekeeping and other departments of Amrutha
Lounge with respect to quality provision.................................................................................................3
Assess relationship between housekeeping department as well as other departments in context of
effectual quality accommodation services within Amrutha Lounge........................................................4
Evaluate significance of interaction among housekeeping and facility department for acknowledgement
of requirements of customers...................................................................................................................4
Scrutinize magnitude of repair work or scheduling maintenance to diminish disturbance to guests........4
Illustrate consequences of security in Amrutha Lounge..........................................................................5
Evaluate role played by maintenance in accommodation services to ensure satisfaction of guests..........5
Critical evaluation of interaction among housekeeping as well as facilities department for rendering
trenchant accommodation services to satisfy needs of guests..................................................................6
Conclusion...................................................................................................................................................6
References...................................................................................................................................................7

Introduction
Accommodation services refers to something which is being supplied for satisfaction or
convenience of individuals like travelling space, food, lodging and various other aspects. Within
this sector, there are various departments that are liable to ensure that appropriate services are
being delivered to individuals so that they can be retained (Armas-Cruz, Sanfiel-Fumero and
González-Morales, 2017). This report is based on Amrutha Lounge who is expanding to a hotel
to fulfill demands of their probable customers. This report comprises of role of housekeeping
department, importance of forecasting and relationship between different departments.
Furthermore, significance of communication is presented along with scheduling maintenance and
security. It also includes role of maintenance within organization.
Part A
Covered in PPT
Part B
Key roles of housekeeping department within Amrutha Lounge
In hospitality sector, to ensure that quality services are being delivered clear job
description is provided for each department. With respect to Amrutha Lounge, role of
housekeeping is illustrated below:
 To attain maximum efficiency within making sure that guests are given appropriate care
as well as comfort along with smooth execution of department.
 To develop welcoming atmosphere within Amrutha Lounge along with reliable and
courteous services from each employee of department.
 To coordinate in refurnishing and renovation of premises and have a appropriate
conversation with management as well as interior designers (Awang Razli and et. al,
2017).
 Housekeeping department in Amrutha Lounge also make sure that security and safety
regulations are clear to all the employees of department.

Significance of forecasting linen stock as well as other guest supplies.
Forecasting implies imperfect science but is necessity for business. Appropriate
forecasting assists within making sure that there is enough supply through demands of Amrutha
Lounge can be accomplished. In this context importance of forecasting linen stock has illustrated
below:
 Enhanced customer satisfaction can be attained when they are provided with exactly what
they demand for (Borden, 2016). This forecasting will aid Amrutha Lounge to predict
product demand so that they can have enough stock through which needs of guests can be
accomplished.
 Minimize inventory stock-outs even when working within JIT system. In this within
Amrutha Lounge, demand forecasting will aid to time purchasing with respect to when
sales are required.
 Forecasting will assist within declining product obsolescence cost i.e. by identification
and removing obsolete inventory both direct or indirect cost can be minimized (DONG
and et. al, 2017). As they have to be managed in an appropriate manner.
Exemplify importance of interrelationship among housekeeping and other departments of
Amrutha Lounge with respect to quality provision.
Housekeeping acts as a centre of wheel for maintaining direct or indirect contacts with all
other departments of hotel. With respect to Amrutha Lounge, it has been illustrated below:
 Relation with Front-Office: It will not be possible for front office to sell their room as
housekeeping is liable for cleaning as well as shaping room when guest leaves the place
(Gheribi and Bonadonna, 2018). Within Amrutha Lounge, front office has to inform
housekeeping department when room is empty so that they can carry out their services as
per quality provisions.
 Relation with Food and Beverage Services: F/B, banquet and restaurant needs clean
napkins, tablecloths, etc. and this has to be done on regular basis. This is done to maintain
hygienic levels so that guests do not face any kind of troubles.

Assess relationship between housekeeping department as well as other departments in context of
effectual quality accommodation services within Amrutha Lounge.
For making sure that healthy facilities are being provided to their guests, it is necessary
that healthy relationship is developed among housekeeping and other departments (Gül, Pekbay
and Gül, 2017). In context of Amrutha Lounge, this is specified beneath:
 Relation with Purchase department: To ensure that guests are served with impelling
services, co-ordination is required between both (housekeeping and purchase) department
so responsibilities of later can be carried out in an effectual way in Amrutha Lounge.
 Relation with Security: Rooms that are allotted to their guests needs to have privacy as
well as security. If any kind of gambling practices are going within room then they have
to be alert and give details to security department of Amrutha lounge so that appropriate
actions can be taken.
Evaluate significance of interaction among housekeeping and facility department for
acknowledgement of requirements of customers.
Communication plays vital role in the ways operations are being carried out within
premises of Amrutha Lounge. The importance has been illustrated below:
 Interaction of housekeeping with human resource department: This is important as
when housekeeping requires the staff they have to contact directly with HR of Amrutha
Lounge. As latter is liable carrying out processes associated with hiring, providing them
with Id cards, lockers and various other facilities (Gunter, and Önder, 2018).
 Interaction with storage department: Housekeeping possess store in which they stocks
all the linen supplies that is required by them independently. Through communication
between these two in Amrutha Lounge, availability of required items can be maintained.
Scrutinize magnitude of repair work or scheduling maintenance to diminish disturbance to
guests.
While rendering customer services, it is important that all their needs are accomplished so
that they can have value for money as well as can be retained for longer time frame (Minnaar,
2017). But this entirely depends upon experience they had when they visited Amrutha Lounge.
Importance of scheduling maintenance activities is specified below:

 In Amrutha Lounge, they (maintenance department) is liable for managing services as
well as supporting core businesses.
 By scheduling maintenance activities, safety all guests and employees can be ensured in
boundaries of establishment (Oh and You, 2019). This will lead them to maintain
integrity of building structures.
 Through scheduling maintenance energy efficiencies can be improvised which will lead
within minimization of cost associated with operations carried out by Amrutha Lounge.
From above, it is clear that maintenance department of Amrutha Lounge is liable for having
scheduled activities by which they make effectual contribution can be ensured within safety as
well as comfort of guests and employees.
Illustrate consequences of security in Amrutha Lounge.
People often look for the places which have good environment and sounds secured as
they don’t want to have any kind of trouble. Thus, it is important that accommodation providers
have effective security department who ensure the safety of their guests. In this aspect, within
Amrutha Lounge housekeeping has to have appropriate interaction with security so that if theft
occur or any property of guest is lost then they can work to look forward for. In case if any
suspicious activity is taking place within room of guests then it can be informed by housekeeping
to security department (Ragab and Meis, 2016). The room of guests is private and thus it is
liability of hotel staff to provide them security along with privacy. But there is possibility that
illegal activities like smuggling are conducted by guests, housekeeping needs to be alert with
respect to risks which can occur any time and inform to security as soon as possible.
Furthermore, security department is also liable to furnish training to employees so that they can
handle emergency situation in an appropriate way and for the same drills are also conducted.
This provides guests within Amrutha Lounge with secured environment for stay.
Evaluate role played by maintenance in accommodation services to ensure satisfaction of guests.
The provisions for engineering services which makes effectual contribution within
Amrutha Lounge for providing comfort to guests is liability of maintenance department. This
will also lead to enhanced efficiency of employees. The housekeeping depends on maintenance
for keeping things as per required standards (Yang, 2019). While conducting their
responsibilities, housekeeping might identify some deficiencies like dripping faucet, mal

functioning of air conditioners, foully electrical plays or taking pipes. These responsibilities have
to be conducted by maintenance department of hotel when they come to know about these. This
will lead individuals to have services which do not have any kind of lacking and will provide
satisfaction to guests (Armas-Cruz, Sanfiel-Fumero and González-Morales, 2017).
Critical evaluation of interaction among housekeeping as well as facilities department for
rendering trenchant accommodation services to satisfy needs of guests.
Facility department is accountable for carrying out inspection of rooms, handling of
budgets, managing schedules as well as monitoring performance of their employees.
Housekeeping department is liable for maintenance, cleanliness, aesthetic upkeep of space
(public & back area, rooms) and surroundings. While carrying out inspection facility department
can give guidelines to housekeeping with respect to what they have to do and what is there
shortcoming (Awang Razli and et. al, 2017). This will enable them to have clear instructions
from their superiors which may make their work clear. It will lead them to maintain desired
standards of quality and accomplish needs of their guests before they demand or complaints for
within Amrutha Lounge. But the major limitation of this is that , housekeeping department can
think or feel that they are pointed and might not deliver their services in an adequate manner.
Conclusion
From above it can be concluded that, accommodation services provides customers with
facilities as per their requirements. Each department within this sector has individual roles and
responsibilities which they have to carry as per desired standards so that their customers can be
satisfied. For this, there has to be appropriate interaction between different departments by which
they can analyze what they have to do next. This provides their customers with an impelling
experience.

References
Books & Journals
Armas-Cruz, Y., Sanfiel-Fumero, A. and González-Morales, O., 2017. Environmental
management of the tourist accommodation industry and sustainable governance in a
protected area. Universia Business Review, (56), pp.84-105.
Awang Razli, I. and et. al, 2017. Perceived value in peer-to-peer (P2P) accommodation: a case of
Airbnb. Perceived value in peer-to-peer (P2P) accommodation: A case of Airbnb, 9,
pp.213-224.
Borden, D.S., 2016. The Application of Social Marketing to Promote Water Efficiency in the
Tourism Accommodation Industry.
DONG, B.B. and et. al, 2017. An Analysis of Investment Security and Spatial and Temporal
Dynamic Characteristics of Accommodation Industry in the Countries along the
OBOR. Journal of Huaqiao University (Philosophy & Social Sciences), (1), p.9.
Gheribi, E. and Bonadonna, A., 2018. An Analysis of Foodservice and Accommodation Industry
in Europe Using Secondary Statistics. Journal of Positive Management, 9(1), pp.55-68.
Gül, M., Pekbay, K.N. and Gül, K., 2017. The Impact of Ethical Climate on Emotional
Organizational Commitment: A Survey in the Accommodation Industry. ILIRIA
International Review, 7(2), pp.9-32.
Gunter, U. and Önder, I., 2018. Determinants of Airbnb demand in Vienna and their implications
for the traditional accommodation industry. Tourism Economics, 24(3), pp.270-293.
Minnaar, R., 2017. Combining quantitative and qualitative methods in forecasting qualified
labour demand in the South African accommodation industry (Doctoral dissertation,
North-West University (South Africa), Potchefstroom Campus).
Oh, J.K. and You, E.S., 2019. Stakeholder perceptions in the government policies on the
alternative accommodation industry. Journal of Policy Research in Tourism, Leisure and
Events, 11(2), pp.276-293.
Ragab, A.M. and Meis, S., 2016. Developing environmental performance measures for tourism
using a Tourism Satellite Accounts approach: A pilot study of the accommodation
industry in Egypt. Journal of Sustainable Tourism, 24(7), pp.1007-1023.
Yang, G., 2019, September. Research on the Development of Kunming Tourism
Accommodation Industry. In The 4th International Conference on Economy, Judicature,
Administration and Humanitarian Projects (JAHP 2019). Atlantis Press.