The Contemporary Hospitality Industry

The Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1 & LO2.....................................................................................................................................3
The many types of businesses in the hospitality sector, as well as the various
products and services.........................................................................................................3
Departments within the hotel industry..............................................................................4
The hotel industry's contribution to the local, national, and worldwide economies...5
Interconnections between operational and functional elements in the hotel industry5
Impact of franchising and licencing agreements on the worldwide expansion of the
hotel sector...........................................................................................................................6
Global expansion, franchising, and licencing innovations' impact on the economic
worth of the hotel sector.....................................................................................................7
Various operational roles in the hospitality sector..........................................................7
Skills needed for positions in the hospitality sector, as well as existing skill shortages
................................................................................................................................................8
Gaps in the hospitality sector for a variety of various operational roles......................9
The impact of skills shortages on hospitality organisations, as well as viable methods
for resolving these skills deficiencies..............................................................................10
LO3 & LO4....................................................................................................................................10
(Covered in PPT)..................................................................................................................10
CONCLUSION.............................................................................................................................10
REFERENCE...............................................................................................................................11

INTRODUCTION
The skill of engaging or hosting visitors is what hospitality is always about. As per
the diverse cultures throughout the world, there are various beliefs about how to provide
hospitality. The hospitality industry is concerned with delivering items and services to
individuals that engage in enjoyment and promote folk's well-being. It consists of many
operations, the primary goal of that is to offer service and client satisfaction. The hotel
industry's objective is to offer consumers with a positive experience. Be it enjoying a
nice dinner, unwinding in a beautiful spa or giving a decent night's sleep away from the
home, keeping sure that each visitor is taking care of is important. Malmaison Aberdeen
is taken as base company. Malmaison Aberdeen is chain hotel where Malmaison is
operating in the United Kingdom from 1994 by Ken McCulloch with 16 sixteen hotels.
Malmaison Aberdeen is established in 2008 with 79 bedrooms and suites. In this report,
it includes current structure, scope and size of the hospitality industry and the current
and anticipated skills requirements in the hospitality industry.
LO1 & LO2
The many types of businesses in the hospitality sector, as well as the various products
and services
The hotel industry is typically divided into many sections in attempt to maximise
client satisfaction and fulfil its leisure time. The hotel industry's diverse variety of
services and products is created to provide customer with the highest performance
potential and an unique one (Hudson and Hudson, 2017). In context to Malmaison
Aberdeen, the different types of businesses in the hospitality industry are mentioned
below:
Food and beverages: This has been the most significant aspect in the hotel
industry. Franchises hotels and restaurants have played a significant influence in
establishing this division of the hotel industry the greatest. Corporations should
recognise the significance of the meals that it provide to its consumers and, as a result,
must maintain a close check on the meals given by the hotels. In the context to the
chosen hotel, the firm ensures that its meals served towards its customers are made

from high-quality ingredients, so that all workers and cooking employees follow to
proper hygiene.
Lodging: This industrial category is concerned with the lodging industry (Chandra,
2019). This section provides lodging options for travellers that prefer to relax. This could
be split dependent on the specific of hotel in which the tourist wishes to spend such as
family hotels, youth hotels, luxury hotels and many more.
Recreation: This industry area relates to efforts taken to provide clients with
pleasurable and above-and-beyond services. They are mostly concerned with additional
refreshment that can help people renew their brains and bodies (Wu and et. al., 2021).
Travel and tourism: This industry segment is very significant because that offers
customers with transport systems such as buses, trains and airlines. That is a service
provided by the company to its customers.
Entertainment Industry: Nowadays, entertainment is an important component of
the journey. So, for the proper operation of hospitality enterprises, it is critical to have as
many entertainment activities as possible on hand. It include activities that might
enhance overall entertainment experience include marinas, sports and gaming, cruise
and many more.
Departments within the hotel industry
Department of Operations
Front office: This division is in responsibility of the check-in and check-out
protocols for guests, along with financial operations. Whenever a guest wants support,
does have a problem or even has queries involving the hotel, they would address the
front desk and it is the front desk's responsibility to answer the inquiries as soon as
possible to avoid any disruption (Pisicchio and Toaldo, 2020).
Food and beverage department: The corporation's food and beverages are an
important aspect that may change and impact the user's pleasure. Great food is
provided to customers in order to maintain the company’s impression and it would also
help the company attract new customers
Functional department
Human resource department: The human resource department of a company
is in responsible for acquiring and designating the suitable person for the job. It's