The Department of Facility Operations
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Added on 2020-02-12
The Department of Facility Operations
Added on 2020-02-12
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FACILITIES OPERATIONS MANAGEMENT
Table of ContentsIntroduction..................................................................................................................................3LO 1: Task 1................................................................................................................................3A. Assessing responsibilities of a facilities manager towards staff...........................................3B. Responsibilities as a facilities manager for operational aspects of the building....................3C. Assessing responsibilities of a facilities manager towards customers using the facility.......4D. Discussing the impact on facilities operations of employers................................................4LO 2: Task 2................................................................................................................................5A. Assessing the UK statutory regulations that affect facilities operations................................5B. Discussing the health, safety and environmental measures that must be implemented infacilities operations in the UK...................................................................................................5C. Discussing the documentation required to account for compliance with statutoryregulations and health, safety and environmental issues in the UK..........................................6LO 3: Task 3................................................................................................................................8A. Developing effective systems for processing information and maintain communications.....8B. Identifying the control systems required for effective facilities operations............................8C. Discussing the systems needed by facilities manager to support effective buildingmanagement............................................................................................................................8LO 4: Task 4..............................................................................................................................10A. Establishing appropriate criteria to evaluate the quality and effectiveness of facilitiesoperations..............................................................................................................................10B. Evaluating and reviewing procedures to analyse the quality and effectiveness of facilitiesoperations..............................................................................................................................10Conclusion.................................................................................................................................11References................................................................................................................................12
IntroductionThe department of Facility operations aims to provide a high quality of physical environmentwhich allows the core services and functions to flourish. In order to accomplish the same, theprofessionals need to adapt and develop a diversified support structure and needs to the regulartraining process. The effectiveness of the management can be enhanced by efficientlycombining the available resources that are present to the organisation. This allows theorganisation to function in a safer and efficient manner. The current assignment focuses onunderstanding the operational the responsibilities of the manager handling the facilities. Thelegal, health, as well as environmental obligations, will also be addressed along with thenecessary administrative systems that support the entire process. The evaluation is alsonecessary to review the quality and effectiveness of the facilities.LO 1: Task 1A. Assessing responsibilities of a facilities manager towards staff It is important for any organisation to ensure the level of satisfaction among the employeespertaining to the development of skills, motivation needs and commitment. By understanding theeffective way to increase interaction of with the customers, an environment encouragingpersonal development comes into existence which allows the organisations to effectivelyengage the employees (Gunasekaran et al. 2014, p.807). The main responsibility of a facilitymanager is to understand and be aware of the various events that happen in the administrativesegment of the organisation. The employee demands and wants need to be understood by themanager in order to create a stimulating and challenging environment which encourages theindividual employees to assume their roles with much more commitment. This can be achievedby providing a respectful and equal platform to work for the employees and this can bebeneficial as the senior management recognises and identifies the appropriate individuals whocan become indispensable in the future. According to Galindo and Batta (2013, p.211, thefacility manager is also responsible for arranging support structures in order to mentor theemployees. This enhances the overall performance of the organisation with an equal emphasison balance between work and personal life. B. Responsibilities as a facilities manager for operational aspects of the building Managing facilities is an essential strategic pathway as the operations need to be conducted ata very high level of standard and in order to accommodate the strategic changes that areimplemented in the organisation in order meet the demands and needs of the customers. Theresponsibilities that a facilities manager has is diverse (Lessard et al. 2016, p.772). They areresponsible for delivering an effective way to manage the facilities of the organisation’ assetsand resources. They are also responsible for improving and enhancing the skills of theindividuals who work in the facility management sector and this provides the opportunity to
identify meaningful career scopes. This allows the organisation to also adopt the new styles ofworking that are important to provide the much needed revamp of the brand image and identity.The technology driven age demands the organisation to be prepared in order to modernise theexisting facilities and this can significantly boost the chances of the integration process. Inwords of Aflaki et al. (2013, p.505), these processes are associated with an organisation wherethey newly merge or are newly acquired. By undertaking the above mentioned responsibilities,the manager can also ensure to deliver continuity in business and also respect the workforce byensuring their safety and protection in midst of the increasing threats pertaining to security.C. Assessing responsibilities of a facilities manager towards customers using the facilityThere are a variety of responsibilities that a facility manager needs to undertake in order tohandle the customers. They are responsible for managing the administrative service by planningto coordinate as well as directing the variety of services that are necessary in order to efficientlyfunction a hospitality organisation (Gemmel et al. 2013, p.135). The responsibilities may involvecoordinating space to accommodate customers during the peak hours, maintaining andoperating the facilities, procurement of newer properties and technologies that are necessary toimprove customer satisfaction and in turn boosts the performance of the organisation. This issynonymous with greater revenue generation and profits. The facility manager is alsoresponsible for managing the centralised operations in order to evaluate the quality andeffectivity of the process. As observed by Motamedi et al. (2014, p.75). they are also very muchresponsible for handling the interdepartmental as well. They are involved in scheduling anddistribution processes, data operations, printing to name a few. the managers need to ensurethat the organisation functions in an efficient manner and accordingly plan and develop changesthat can be achieved in the long run.D. Discussing the impact on facilities operations of employers The direct impact of managing the facilities on the employers that are observed is that theybecome more responsible and can effectively protect the employees and individuals working inthe organisation to be free from hazards and save the people from mortal injuries. In words ofDrake and Spinler (2013, p.690), it is done by identifying the workplace hazards and devisingways to control and mitigate the same. The focus is diverted to personal safety, protectiveequipment as well as programmes enforcement by selecting and training the appropriateindividuals. They are also dictated to review the facility management programmes in order togauge the efficacy. In order to maintain a safe place of work for the employees, it is necessaryfor the organisation to take into account the regional and national health and safety regulationspertaining to good business practices. A judicious assessment is required in order to identify thepotential hazards and training the employees the means to avoid the same (Faccio et al. 2014.p.125)
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