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TABLE OF CONTENTS INTRODUCTION 1 TASK 11 A. Responsibilities as a Facilities Manager

   

Added on  2020-10-23

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Facilities operation Management
TABLE OF CONTENTS INTRODUCTION 1 TASK 11 A. Responsibilities as a Facilities Manager_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1A. Responsibilities as a facilities manager.............................................................................1B. Responsibilities as a Facility manager for operational aspects of the building.................1C. Responsibilities as a facility manager towards customers using the facility.....................2D. Impact on facilities operations of employers (owners) and/or funding agencies............2TASK 2............................................................................................................................................3A. Assess the UK statutory regulations that affect facilities operations................................3B. Discuss the health, safety and environmental measures that must be implemented infacilities operations in the UK................................................................................................3C. Discuss the documentation required to account for compliance with statutory regulationsand health, safety and environmental issues in the UK..........................................................4TASK 3............................................................................................................................................4A. Develop and deploy effective systems for processing information and maintaincommunications at Hilton Hotel.............................................................................................4B. Control systems required for effective facilities operations at Hilton...............................5C. Systems needed by Hilton facilities manager to support effective building management6TASK 4............................................................................................................................................6A. Establish appropriate criteria to evaluate the quality and effectiveness of facilitiesoperations...............................................................................................................................6B. Implementing evaluation and review procedures to analyse the quality and effectiveness offacilities operations.................................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................9
TABLE OF CONTENTS INTRODUCTION 1 TASK 11 A. Responsibilities as a Facilities Manager_2
INTRODUCTIONFacilities operations management is all about the management process where day to dayoperational activities are being facilitated. In this present report Hilton has been chosen forassessment. Hilton is an American multinational hospitality company which has more than 570hotels all around the world. This report will focus on Responsibilities as a Facility manager foroperational aspects of the building. In addition to this, the systems needed by a facility managerto support effective building management will be covered in brief. Furthermore, effectivesystems for processing information and maintaining communications will also be discussed indetail. Other than this, appropriate criteria to evaluate the quality and effectiveness of facilitiesoperations at Hilton will also be covered. TASK 1A. Responsibilities as a facilities manager Hilton Hotel majorly focuses on providing the best facilities to their clients in terms ofsafety, accommodation and food (Davisand and et.al., 2018). To perform duties as a facilitymanager one needs to ensure that all services are being met in proper way and that meets theneed and expectations of people.A facility manager should ensure that all the work and operation in the Hotel are runningproperly.They have to communicate every inspection they do to those who take decision regardingHotel. They work closely with decision makers so that it can be ensured that business isrunning properly and smoothly. In case of any emergency arises, it is the duty and responsibility of Facility manager todeal with the same. For example, breaking down of any machinery or equipment. Theymake contingency plans where it is already known that what is required to be done incase of such situations that occur suddenly. B. Responsibilities as a Facility manager for operational aspects of the building. Hilton is opening its new Hotel in London and while opening a new building of Hotel,facility manager has major responsibilities. While planning and deciding the location of Hotel, it is the been considered that Hotel buildingmust be at such location that customers can easily reach. While determining the location facilitymanager must check all the details and give it to top level management and those make the1
TABLE OF CONTENTS INTRODUCTION 1 TASK 11 A. Responsibilities as a Facilities Manager_3
decision. So, it is one of the major responsibilities of facility manager which they need toperform while opening of a new Hotel building.In addition to this, they should ensure that all the efficient systems are being used in theoperation of Hotel (Lai and Man, 2018). It will help in running Hotel smoothly and maximumcustomers will be attracted if Hotel will provide the best facilities and services. The major key is of operations in Hotel is maintenance which is performed byHousekeeping department of Hotel. But here Facility manager also plays an important role wherethey have to ensure that all the facilities are being provided in the best possible manner. Clientsare getting good facilities and housekeeping department is performing their duties well or not. C. Responsibilities as a facility manager towards customers using the facilityFacility manager has the most important role towards the customers of Hotel. They arebeing appointed to check weather visitors who are using the facility are satisfied from the sameor not. These can be possible only by way of keeping a daily check on the activities and servicesthat are being provided to customers. Facility manager should ensure that customers’ expectations are fulfilled and to check thesame they take focus on planning about feedbacks. It is their responsibility to check whether allthe feedbacks are taken seriously or not and changes are made in the area where the Hotel lacks. They should also ensure that better deals and discounting offers should be available onnext visit. This will be a good deal in order to attract consumers. This will allow the facilitymanager to give better facilities which is the major responsibility of facility manager. Beside this, there together exists some other vital responsibilities of a facility manager toundertake certain internal as well as external checks. It is basically in terms of getting feedback,directly from the employees along with the guests at the time of checking out. However, anexternal feedback will refer taking feedback from their official website of Hilton and otherrelated sites tied up with them, namely, Booking. Com, Trip advisor and Expedia, etc. D. Impact on facilities operations of employers (owners) and/or funding agencies.Facility manager should carry all the duties as per the legal rules and regulations.Standard operating process must be followed by them. They are appointed for looking out thecustomers, operations and other staff oh Hilton Hotel. It is the major work to ensure that allthings are going as per the legal procedure in the Hotel. If Hotel will be operated entirely as per2
TABLE OF CONTENTS INTRODUCTION 1 TASK 11 A. Responsibilities as a Facilities Manager_4

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