Importance of Management in Business Operations

The provided assignment emphasizes the importance of management in business operations, highlighting its role in designing systems, achieving goals, and improving market image. It also touches on the need for effective leadership to establish good relations with team members, retain skilled personnel, and solve their issues. The document references various sources and studies related to project management, leadership, and organizational development.

The Developing
Manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison different management styles........................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluate communication process in selected businesses.................................................3
1.4 Analyse organisation culture and change in selected businesses.....................................5
TASK 2............................................................................................................................................6
2.1 Assess own management skills performance...................................................................6
2.2 Analyse personal strength, weaknesses, opportunities and threats..................................7
2.3 Set and prioritise objectives and targets to develop own potential..................................8
TASK 3............................................................................................................................................9
3.1 Lead and motivate a team to achieve an agreed goal or objective...................................9
3.2 Justification about managerial decisions .........................................................................9
TASK 4..........................................................................................................................................10
4.1 Support of own managerial and personal development skills in career development. . .10
4.2 Career development plan................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The developing manager concept determine that each and every organisation
require to have adequate seniors to organise people and utilise resources properly. It is
necessary that staff members get positive working environment and duties in respect to
their skills and abilities. Human resource provide tasks to employees and conduct
training and development programs to enhance their skills and capabilities; thereby
make them perform activities effectively (Marsick and Watkins, 2015). Present report is
based on Thomas Cook which is famous hotel established in UK. Management provide
quality hospitality services to consumers which help company to enhance market image
and reputation. This assignment specifies information about management styles,
leadership characteristics which help superiors to make staff function efficiently by
providing them appropriate information about tasks and targets. Seniors will be able to
achieve goals and objectives by making members perform activities and attain targets
within defined time.
TASK 1
1.1 Comparison different management styles
Superior require to have appropriate leadership qualities to make staff members
function effectively and accomplish duties and targets within defined time. It is essential
that appropriate management styles are used by seniors to provide direction and
guidance to members. This help organisation to utilise resource and deliver adequate
items and services in marketplace in respect to needs and wants of people. These are
various forms of management styles that are defined below: Autocratic: This management style determine that administration keeps
decision-making power and authorities with them and provide tasks to members
to perform activities effectively. Spearhead require to take appropriate
judgements and design system in respect to market situations (Martinelli and
Milosevic, 2016).
 Democratic: This style of management define that management involves
subordinates and staff in decision-making activities. Seniors have information
1

that employees have accurate and complete information about system abilities
and market capabilities. This help superiors to retain skilled and competent
people for longer period by making them feel connected with firm. In Thomas
Cook, this form of style is used by administration to make employees perform
tasks and deliver quality services to consumers.
Comparison between Thomas Cook and UTI: These are variances that determine
that superior uses management style in according to organisation functionality and
market situations. This is difference between both hotels:
Thomas Cook UTI
 Democratic management style is
used by seniors to direct employees
and make them function effectively.
 Staff members are involved in
decision-making process which help
administration to take appropriate
judgements and select things which
are beneficial for organisation.
 Thomas Cook provide quality things
to consumers which help
management to generate adequate
profit from business.
 In UTI, autocratic management style
is used by superiors which help
them to keep power and authorities
with them.
 Employees are provided duties and
tasks as seniors don't trust on their
capabilities.
 Manpower will perform activities in
respect to guidance given by
management.
1.2 Discuss leadership characteristics
Superior require to have adequate traits and qualities to make system function in
according to market situations and requirements of public. Employees require to get
appropriate support and guidance from seniors in respect to duties and targets assigned
to them. Thus, Thomas Cook and UTI appropriate leadership style are used by
manager to make members perform tasks effectively (Retallack and et. al., 2016).
In Thomas Cook, leader posses these characteristics which help them to make
members function and deliver adequate things to consumers are as follows:
2

 Guidance from leaders: Administration involve superiors and staff in decision-
making process which help them to take appropriate judgements which are
advantage for firm. Decision making freedom: Employees will make selection of things and
execute activities in according to needs and wants of consumers.
 Tools and resources: Superior will adopt latest technologies and make system
function in respect to demands of people. This also help Thomas Cook to grab
attention of large number of people by giving them quality services. Along this,
management is bale to position firm higher than competitors (Perlmutter, 2017).
Leader of UTI constitutes these qualities which help company to make
employees perform tasks and provide appropriate items and services to public are
stated beneath: Centralization of powers: This tactic define that superior of UTI uses autocratic
leadership style. Seniors don't have trust on workforce so they don't involve
members in decision-making process. Top personnels keeps authority and
powers with them which impact on system functionality, as they will not be able
to take appropriate judgements. Communication: Management require to provide adequate information to staff
about duties and targets required to be accomplished by them. It is essential that
members get appropriate direction and guidance in respect to tasks assigned by
seniors (Watson, 2016).
 Motivation: Sessions and seminars are executed by seniors to inspire
employees and increase their morale; thereby make them perform tasks
effectively.
1.3 Evaluate communication process in selected businesses
Communication is essential tactic which helps management to inform staff
members about goals and objectives of organisation. It is an important aspect which
benefits seniors to provide duties and targets to manpower; thereby make them
accordingly. This help superiors to establish good relations with employees by giving
them appropriate instruction and guidance in respect to tasks allotted to them. Thus,
3

these are various communication process which is executed by Thomas Cook are
defined beneath: Sender: This component includes individual which carries communication
process to transfer information to other people with help of different tools such as
written, verbal and so on. Ideas: It is defined as matter that is facts and figures that require to be
transferred by sender to another person. Encoding: This is necessary step of communication process in which ideas are
converted into words, pictures or actions to get transmitted between two people. Communication channel: This concept determine that sender require to choose
adequate techniques and tools so that accurate and complete information is send
by one individual to other. Telephone, e-mail, fax, etc. are various devices that
are used by sender to communicate messages to other persons (Stark, 2015). Receiver: This includes persons whom sender want to convey facts and figures. Decoding: It is essential that receiver interpret information which is transmitted
by sender.
 Feedback: This is last stage of communication process which specifies that
sender require to acknowledge whether appropriate information is received by
another person is accurate or not.
Formal, informal, written, oral, non-verbal and verbal are various forms of
communication tactics that are used by sender to transmit information to another
individual. In Thomas Cook, management uses verbal tools to inform members about
duties and targets; while TUI uses non-verbal communication techniques (Payne and
Nassar, 2015).
Barriers of communication
 Physiological barriers: This problem occurs due to physical state of receiver
which defines that individual don't get proper information due to noises in
background.
 Physical barriers: This obstacle specifies that as sender and receiver are living
far away which causes distortions in message.
4

 Systematic barriers: This problem defines that if appropriate channel is not
used than it influences on information quality.
 Attitudinal barriers: Receiver perception and attitude determine quality of
message transmitted by sender is correctly interpreted by receiver or not.
1.4 Analyse organisation culture and change in selected businesses
Norms and values are various components that are constituents of organisation
culture. These are various constituents which require to be followed by staff members
while executing duties that are assigned to them by seniors. Thomas Cook and UTI
management define these tactics which help them to accomplish goals and objectives
within defined time. Employees work effectively and in proficient manner only if they
have information about organisation culture (Isaak, 2016). This helps seniors to remove
differences between staff members and enhance revenue from business. These are
various forms of organisation culture that are followed by Thomas Cook and UTI are
stated beneath:
 Power culture: This tactic determine that management are ready to adopt
changes and design system in according to market situations. Thomas Cook and
UTI firm provides items and services in respect to needs and wants of people
which benefit seniors to enhance profitability.
 Role culture: Thomas Cook and UTI have set up branches in different countries
which help management to have large customer base. For this, company require
appropriate workforce for conducting business operations and deliver adequate
things to customers. Superiors provide duties and responsibilities to members in
respect to their capabilities, so that firm's objectives are accomplished timely
(Dorn, Vega and Kelly, 2015).
Model of change: Lewin change management model is used by management of
Thomas Cook to adopt latest techniques and make system function in respect to market
conditions. These are steps that are followed by top personnels to adopt changes are
stated below:
 Unfreeze: This is starting phase which define that seniors make transformation in
organisation and uses latest technologies to deliver appropriate things to
5

consumers. Superiors faces problems to make employees adopt changes and
make them work with new tools and techniques that are implemented in system.
 Change: This step determine that staff members want to work in same
conditions. But, along this they even want to grab opportunities and increase in
their career by getting knowledge about different things by working in dynamic
environment (Badewi, 2016).
 Refreeze: This is last stage of change model which define that management
constructs relations with staff and conducts sessions and seminars. Seniors
make workforce understand importance of transformation in system to enhance
hospitality and also for their growth.
TASK 2
2.1 Assess own management skills performance
Professional Abilities Current Level
5 = Strong
1 = Weak
Best Current Example Ways to improvement
Planning and
organizing
4 Management of
Thomas Cook design
system and formulate
tactics in respect to
market conditions.
Superiors help top
personnel to make
appropriate plan and
program in respect to
market conditions.
Communication
abilities
5 I posses good
interpersonal skills
which help me to keep
members motivated
and dedicated towards
job.
Sessions and seminars
are appropriate tools to
enhance communication
qualities.
Leadership Abilities 3 Democratic
management style is
Meeting and
conferences are
6

used by me which
help in directing staff
and keep them
connected with firm.
techniques which help
to provide targets to
members and essential
information about task.
Presentation skills 4 Provide accurate and
complete information
to members about
needs and wants of
public and targets.
Taking classes to
enhance communication
abilities and have
complete information
about objectives.
Problem Solving 3 Construct healthy
relations with
members which help
me to anticipate
issues and conflicts;
thereby provide
appropriate solutions.
Take help of superiors
to solve problems of
members in appropriate
manner.
Time management 4 Build plan to organise
activities and utilise
resources efficiently.
Provide time limit to
each member and make
them complete work
within specified
deadline.
2.2 Analyse personal strength, weaknesses, opportunities and threats
Individuals require to have complete information about their skills and abilities
which help them to take duties and responsibilities accordingly. SWOT analysis is
appropriate tactic which helps to assess strengths and opportunities; thereby reduce
weaknesses and compete with threats. This help in making appropriate decisions and
enhance abilities to grow in career.
Strengths Weaknesses
 Good communicational abilities  Organisation exist in dynamic
7

which help me to inspire employees
and motivate them by providing
them information about tasks and
targets.
 Efficient interpersonal skills which
benefit to lead staff by providing
them appropriate guidance and
instruction in respect to duties
assigned to them.
environment, so there is large
amount of work pressure which
influence my quality of activities.
 With time, technological
advancements required to be made
in system. For this, my technical
abilities are affected; as I will not
have potential to work with latest
techniques effectively.
Opportunities Threats
 Improve system and implement new
tactics and techniques to deliver
unique and innovative things in
marketplace.
 Sessions, seminars, meeting and
conference are appropriate tools
which help me to enhance my skills
and abilities.
 Diversified people are constituent of
firm which have different abilities
and background which influence on
their work.
 Conflicts and problems are faced by
members which require to be solved
to keep them connected with
organisation.
2.3 Set and prioritise objectives and targets to develop own potential
Goals and objectives are formulated to design system and utilise resources in
such manner that targets are accomplished within specified time. Employees work
effectively if they get appropriate direction and guidance in respect to end results
required to be achieved by them. As manager of Thomas Cook, I am able to enhance
my communication and interpersonal abilities. Employees require to get instruction and
guidance in respect to duties and tasks assigned to them; which help them to complete
work timely. Along this, I am able to improve my leadership and management skills.
8

TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Management prime objective is to provide duties and targets to members in
respect to their skills and abilities. They even require to coordinate staff and construct
group to make them function with each other and accomplish goals and objectives of
firm. It is essential that seniors provide appropriate instruction and guidance to
employees in according to duties and tasks provided to them (Bosworth, 2016).
Sessions, seminars and meeting are adequate techniques that are used by superiors of
Thomas Cook to provide appropriate information to workers about targets and methods
of carrying out activities. Employees will complete tasks and achieve targets within
specified deadline, if they have accurate and complete data about system abilities and
market conditions. These are various tactics that are used by seniors of Thomas Cook
to motivate and lead team members to attain organisation goals and objectives are as
follows:
 Administration involve superiors and employees in decision-making process
which help them to take appropriate judgements and select alternatives which
are beneficial for functionality of Thomas Cook. This help managers to make
members dedicated and feel connected by company by acknowledging their
abilities (Rahayu and Day, 2015).
 Meeting and conferences are organised by superior to give appropriate direction
to team members in respect to targets assigned by seniors. Employees perform
activities effectively as they get proper information about items, its features and
benefits. Along this, superior provide them data about needs and wants of public
which help staff to approach target consumers easily.
3.2 Justification about managerial decisions
Seniors require to take appropriate judgements and select things and options
which are beneficial for Thomas Cook functionality. It is essential that management
frame adequate strategies, design system and implement appropriate technologies.
This help superiors to deliver appropriate items and services in marketplace in respect
9

to needs and wants of people. Management prime aim is to conduct business
operations and attain goals and objectives within specified time. These are various
activities executed by to personnels are as follows:
 Participation of staff in decision making process: Administration involves
superiors and members in meetings to make them feel connected and valuable
part of Thomas Cook. They will be able to take appropriate judgements and
select alternatives in respect to market conditions. Along this, management
frame strategies and implements techniques in system which help employees
deliver adequate items and services to people (Stillman II, 2016).
 Customers support: Market survey is appropriate tool which helps superiors to
take feedback from consumers to assess quality of things. This also help
manager to have accurate and complete information about needs and wants of
public.
Recommendation for improvements Changes in system: Management make transformation in Thomas Cook and
implement latest tools and techniques to deliver unique and creative items and
services to people.
 Monitor performance of employees: Superior compare staff members work
with standards that were specified by seniors. This help them to acknowledge
deviation of actual activity from benchmarks; thereby take appropriate actions
and modifications in system (Bolden, 2016).
TASK 4
4.1 Support of own managerial and personal development skills in career development
Individuals require to enhance skills and abilities by carrying out appropriate
activities and taking decisions in respect to execute business activities effectively. I
require to be skilled and competent to design system and conduct tasks which help me
to grow in career and take opportunities. These are various essential qualities which
help me to develop in career are as follows: Communication skills: I have good interaction abilities which help me to
provide appropriate information to staff members in respect to duties and tasks
10

assigned by seniors. Employees will complete activities within defined time only if
they get adequate instruction and guidance about activities. Leadership: It is another attribute which help me to make staff function in
proficient manner. Team members work require to be coordinated with each
other, so that I am able to make them perform tasks effectively.
 Adaptability: I require to make transformation in system and adapt new tools
and techniques to deliver appropriate items and services in marketplace. It is
necessary that adequate modifications and tactics are formulated to make firm
function in according to market conditions.
4.2 Career development plan
Individuals execute activities and take decisions to improve skills and abilities to
enhance personality and grow in professional career. It is essential that appropriate
tactics and techniques are implemented in system in according to situations prevailing
in market. Career development plan is constructed by management to acknowledge
capabilities and knowledge to accomplish goals and objectives of Thomas Cook
(Marsick and Watkins, 2015).
GOALS CURRENT EXPERTICE OPPORTUNITIES PERIOD OF
TIME
Managemen
t skills
Formulate appropriate
tactics and provide duties
to members.
Use adequate theories
and concepts to construct
plan.
20 days
Leadership
abilities
Provide staff members
adequate direction and
instruction in respect to
tasks.
Sessions and seminars
are tools to enhance skills
of workforce.
30 days
Decision
making skills
Meeting is organised to
make appropriate
judgements with help of
employees.
Experts should be
involved by seniors to
make adequate decisions.
25days
Problem
solving
Leader construct healthy
relations with members
Superiors provide
adequate support to
30 days
11

abilities which help them to
anticipate issues and
conflicts; thereby provide
them appropriate
solutions.
retain skilled and
competent people.
CONCLUSION
From the above report, it can be concluded that management plays essential role
in designing system and conducting business operations appropriately. They require to
accomplish of goals and objectives with application of resources in efficient manner.
Developing manager will be able to improve market image and goodwill of firm and
setting up brand. Leader establishes good relations with team members which help
them to retain skilled and competent people by solving their issues and problems. For
this, seniors require to have appropriate characteristics and use management style to
coordinate staff members and make them function effectively.
12

REFERENCES
Books and Journals
Badewi, A., 2016. The impact of project management (PM) and benefits management
(BM) practices on project success: Towards developing a project benefits
governance framework. International Journal of Project Management. 34(4).
pp.761-778.
Bolden, R., 2016. Leadership, management and organisational development. In Gower
handbook of leadership and management development. pp. 143-158.
Routledge.
Bosworth, K. A., 2016. The manager is a politician. In Local Government Management:
Current Issues and Best Practices. pp. 17-23. Routledge.
Dorn, G. W., Vega, R. B. and Kelly, D. P., 2015. Mitochondrial biogenesis and dynamics
in the developing and diseased heart. Genes & development. 29(19). pp.1981-
1991.
Isaak, R., 2016. The making of the ecopreneur. In Making Ecopreneurs. pp. 63-78.
Routledge.
Marsick, V. and Watkins, K., 2015. Informal and incidental learning in the workplace
(Routledge revivals). Routledge.
Martinelli, R. J. and Milosevic, D. Z., 2016. Project management toolbox: tools and
techniques for the practicing project manager. John Wiley & Sons.
Payne, R. J. and Nassar, J., 2015. Politics and culture in the developing world.
Routledge.
Perlmutter, H. V., 2017. The tortuous evolution of the multinational corporation.
In International Business. pp. 117-126. Routledge.
Rahayu, R. and Day, J., 2015. Determinant factors of e-commerce adoption by SMEs in
developing country: evidence from Indonesia. Procedia-Social and Behavioral
Sciences. 195. pp.142-150.
Retallack, H. and et. al., 2016. Zika virus cell tropism in the developing human brain
and inhibition by azithromycin. Proceedings of the National Academy of
Sciences. 113(50). pp.14408-14413.
Stark, J., 2015. Product lifecycle management. In Product Lifecycle Management
(Volume 1). pp. 1-29. Springer, Cham.
Stillman II, R. J., 2016. The city manager: Professional helping hand, or political hired
hand?. In Local Government Management: Current Issues and Best Practices.
pp. 24-37. Routledge.
Watson, G. B., 2016. Designing sustainable cities in the developing world. Routledge.
13