The Impact of Digital Technology on Business Activity (pdf)

The Impact of Digital
Technology on Business
Activity

TABLE OF CONTENTS
LO 1.................................................................................................................................................3
P1 Devise aims and objectives....................................................................................................3
P2 Project management plan with covers cost, scope, time, quality, communication, risk and
resources......................................................................................................................................5
P3 WBS and Gantt chart with timeframe and stages for completion.........................................6
LO 2.................................................................................................................................................9
P4 Carry out small scale research with applying qualitative and quantitative research methods
.....................................................................................................................................................9
LO 3...............................................................................................................................................10
P5 Research and data through implement appropriate tools and techniques............................10
P6 Recommendations as a result of research and data analysis to draw valid and meaningful
conclusions................................................................................................................................18
LO 4...............................................................................................................................................19
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning
and performance........................................................................................................................19
CONCLUSION:.............................................................................................................................19
REFERENCES..............................................................................................................................20

Title – The impact of triton software in housekeeping services at St. James court hotel in London

LO 1
P1 Devise aims and objectives
Background of research
Hospitality sector has taken the advantage of internet to a large extent. It has
implemented various tools and applications in their services in order to improve the quality of
services. Apart from this, digital technology has provided a platform to hospitality sector to
expand their operations in different fields (Bryman and Bell, 2015). Moreover, the
implementation of applications has allowed hotels to integrate their efforts so that services can be
delivered in proper time intervals. Mostly, small and medium sized hotels have been benefited by
the digital technology. Due to increase in efficiency of services, staff performance has also
improved. Also, it has led to increase in customer satisfaction and retention as well. Besides this,
internet has allowed hotel to develop own website. It has enabled customers to pre book rooms
according to their requirements. The data and information is also updated. This allows staff to
prepare rooms accordingly. Along with this, the use of different applications has increased
communication in between the staff. This has enhanced the overall hotel’s productivity. This has

given positive results in housekeeping services (Pellikka and Ali-Vehmas, 2016) However,
digitalisation in hotel has also given several challenges.
Rationale of research
This research will help in identifying the positive and negative impact of implementation
of triton software in housekeeping services. How it has helped in increasing staff efficiency and
integrating various operations. Besides this, research will give some recommendations on how
improvements can be made in software in order to maintain its efficiency.
Aims and objectives
Aim
To identify the impact of triton software in housekeeping services - A case study on St.
James Court Hotel - London
Research Objectives
 To understand the concept of triton software
 To interrelate triton software and housekeeping services
 To analyse the positive and negative impacts of triton software in hotel
 To recommend the ways through which triton software’s efficiency can be maintained
Research questions
 What do you understand by the concept of triton software in housekeeping services?
 How triton services and housekeeping services are interrelated with each other?
P2 Project management plan with covers cost, scope, time, quality, communication, risk and
resources

To conduct a research, it is very important that researcher works in a systematic way.
This is because; it helps in identifying the basic elements in research project that helps in taking
proper measures. Besides this, it helps researcher to set aim and objectives so that the same can
be achieved easily. These are as follows:-
Cost – It refers to the total cost through which research will be conducted. It helps in
analysing the overall cost that will be needed (. Kloppenborg and Manolis, 2014) Also, it helps
in segregating the resources that are required in each activity. The estimated cost required for
overall project is 500 Euros.

Time- This is the most crucial element in research. It helps in identifying the time
required for doing research. However, it helps the researcher to identify how much time will be
needed to complete an activity. Thus, by setting time frame, research can be conducted in a
smooth way.
Quality – This element is related to the results that are achieved after completion of
research. The quality of research can be maintained by collecting fresh and specific data. It will
help in getting precise and specific results.
Scope- It is related to achieve the goals and objectives of research and for how much time
those results will be valid (Bouazza and Greenwood, 2016) From the results achieved, hotel can
implement information technology infrastructure in order to maintain the efficiency of digital
technology. Besides this, hotel can follow the recommendations that are given by researcher.
Risk – While conducting a research, risk is always involved in this. Thus, it is essential
that business must identify the risk and minimise it. This will help in maintaining research
quality so that effective outcomes can be achieved. Basically, there are two main elements of risk
which are time and cost. A research may take a lot of time in doing any activity (Mrass, Peters
and Leimeister, 2018) This will lead to increase the cost. Therefore, by doing risk assessment,
impact of risk can be minimised.
Resources – Besides cost, resources are also required in the research. Researcher can
take the help of primary and secondary data in order to get specific results. Apart from this, it
will help researcher to utilise the available resources in an effective manner.
Communication- Communication is considered to be important in getting effective results. In
this, researcher needs to focus on all the objectives and goals that they want to attain. With the
help of interacting with different people, they can easily get more effective and relevant results.
P3 WBS and Gantt chart with timeframe and stages for completion

Illustration 1: Work break down

Illustration 2: Gantt chart

LO 2
P4 Carry out small scale research with applying qualitative and quantitative research methods
It is very important to conduct research in an appropriate manner. This is because it saves
time and cost and also given effective results. Besides this, research methodology also helps in
determining research methods, procedures, etc. that has to be followed. The brief description of
research methodology is given below :-
Research philosophy:- It shows how entire research will be conducted by collecting data,
hypotheses and analysing data. Usually, there are two types of research philosophies that is
positivism and interpretivisim (Walker, de Vries and Nilakant, 2017) For present research
interpretivism approach is used. It will help in giving
Research design:- It refers to design through which components of research is related with one
another. Generally, there are two types of research design used. It is descriptive, coo-relational,

experimental., etc. In present study researcher will use descriptive research design. This will help
him to show impact of Triton software in housekeeping.
Research approach: It refers to the research plan in which step by step method is followed by
researcher to conduct research. Inductive and deductive are two kinds of approach. For present
study researcher will use inductive approach. It will help in developing aims, objectives and
research questions.
Research strategy - It is a plan that helps researcher to achieve aims and objectives of research.
Moreover, it helps in systematic conduction of research. Quantitative and qualitative are two
research strategy (Lientz and Rea, 2016) In this researcher will use quantitative strategy and
collecting data through questionnaire.
Data collection- the data collection refers to method through data is collected. It helps in
researcher to gather precise and specific data. There are many methods of collecting data that is
questionnaire, interviews, surveys, etc. But for this researcher will collect data by using
questionnaire method.
Data sampling – It is method in which a small strata is selected from population. This can be
done by applying various methods such as random, stratified, etc. (Norta and Narendra, 2014)
for this research, researcher will use randomly select 10 employees who are working in
housekeeping in St. James hotel.
Data analysis- Data must be analysed so that it helps in getting precise and specific results. It is
a process of analysing and interpreting data in effective manner. The researcher will analyse data
by using thematic analysis.
LO 3
P5 Research and data through implement appropriate tools and techniques
Questionnaire
1. Do you think St. James hotel is able to cope up with technological advancements in triton

software?
 Yes
 No
 Not sure
2. Does implementation of triton software has benefited in increasing efficiency of employees
in housekeeping services or not?
 Yes
 No
 Not sure
3. What is the effect of triton software on overall operations of hotel ?
 Positive
 Negative
 Neither positive nor negative
4. Do you think triton software has helped in effective communication between employees and
managers?
 Yes
 No
 Not sure
5. Is St. James hotel facing challenges while making changes in triton software?
 Yes
 No
 Not sure

6. By using triton software the quality of services has enhanced or not?
 Yes
 No
 NOT sure
Data analysis :
Theme 1 : Hotel is able to cope up with technological advancements
Do you think St. James hotel is able to cope up with technological
advancements in triton software?
Frequency
Yes 6
No 2
Not Sure 2
Total 10

Interpretation : Researcher conduct research at St. James hotel. In this he selected 10 employees
who were working in housekeeping department. The purpose was to identify impact of triton
software. By analysing data of questionnaire it is identified that 6 employees said hotel is coping
up with advancement in technology, while 2 said no. 2 employees were not sure about this. Thus,
it can be evaluated that hotel is having sufficient resources to cope up with technological
changes. It has enabled hotel to maintain their quality.
Theme 2 : Implementation of triton software benefited in increasing efficiency of employess
Does implementation of triton software has benefited in increasing
efficiency of employees in housekeeping services or not?
Frequency
Yes 7
No 1
Not Sure 2
Total 10
Yes No Not Sure
0
1
2
3
4
5
6
Frequency

Interpretation – In order to achieve aims and objectives the researcher conducted research in St.
James hotel regarding impact of triton software in housekeeping services. By analysing the data
from questionnaire it is been identified that put of 10 employees 7 said that triton has helped in
increasing efficiency of services. Whereas only one employee sad no. 2 employees was not sure
this. Therefore, it can be said that triton has helped hotel in positive way. It has improved the
efficiency of services in housekeeping.
Theme 3 : Effect of triton software on overall operations of hotel ?
What is the effect of triton software on overall operations of hotel ? Frequency
Positive 5
Negative 3
Yes
No
Not Sure

Neither positive nor negative 2
Total 10
Interpretation – On the basis research conducted, the researcher analysed the effect of triton on
overall operations of hotel. For this, 10 respondents were selected as sample. By interpreting
data it can be analysed that 5 respondents said that effect is positive. On the other hand 3
respondents said that effect is negative and 2 didn't give any response. Hence, it can be analysed
that there has been positive effect on operation of hotel by implementing triton software.
Theme 4 : Triton software has helped in effective communication
Do you think triton software has helped in effective communication
between employees and managers?
Frequency
Yes 8
Positive Negative Neither positive nor negative
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Frequency

No 1
Not sure 1
Total 10
Interpretation – A research was conducted at St. James hotel to analysed the impact of digital
technology in housekeeping services. For this researcher randomly selected 10 employees. For
collecting data questionnaire method was used. By analysing data it can be said that 8 employees
said that implementation of triton has helped in increasing communication. 1 said no and 1 was
not sure. Thus, it can be concluded that due to implementation of triton communication between
employees and managers has enhanced. It has enabled them to work together to achieve goals
and objectives in given time.
Theme 5 : Hotel is facing challenges while making changes in triton software
Is St. James hotel facing challenges while making changes in triton Frequency
Yes No Not sure
0
1
2
3
4
5
6
7
8
Frequency

software?
Yes 6
No 3
Not sure 1
Total 10
Interpretation – the researcher in order to attain hos goals conducted research at St. James hotel.
For this questionnaire method was used to collect data. Thus, by analysing data it was identified
that out of 10 respondents 6 said that hotel is facing challenges by using triton. 3 respondents
didn't agree with this. 1 was not sure about this. From this it can be concluded that hotel is facing
some issues. This has affected quality of service.
Theme 6 : Using of triton software has improved the quality of services
By using triton software the quality of services has enhanced or not? Frequency
Yes
No
Not sure

Yes 9
No 1
Not sure 0
Total 10
Interpretation- This can be interpreted from above data that out of 10 employees in St. James
hotel 9 said that triton software has helped in improving quality of services. 1 said that it hasn't
helped in it. Therefore, by this it can be concluded that the quality of service in hotel has
improved by using triton software. This has resulted in increasing customer satisfaction and
retaining them.
Yes No Not sure
0
1
2
3
4
5
6
7
8
9
Frequency

P6 Recommendations as a result of research and data analysis to draw valid and meaningful
conclusions
By conducting research, researcher has given some recommendations that are as
follows :-
 Hotel can hie expert that can manage and monitor that overall efficiency of triton
software. It will help in proper maintenance of software.
 Effective training must be provided to employees regarding use of software. This will
help them to know about software and how it works (Alreemy, Walters and Wills,
2016).
 Before implementation of software communication structure must be developed. This
will make aware employee about how to coordinate with each other by using software.
 Manager should develop several strategies so that it can be implemented while making
changes.
LO 4
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning
and performance
By analysing the performance I came to a conclusion that research conducted by me gave
proper results. I was able to complete it in given time. My team members performed their role in
effective way. They coordinated with each other in effective way. I also noticed that team
members helped and guided each other. This helped in completing research activities on time. I
created a proper communication channel. This was useful in having effective coordination
among them. All efforts were integrated and quality of research was maintained. I used
alternative research method. It helped in conducting research in smooth way. In this way I was
able to attain my goals and objectives.
CONCLUSION:
This research concludes that digitalisation is hospitality sector has resulted in improving
the efficiency of services as well as customer satisfaction. Hotels are using various types of

applications and software that has allowed them to manage services. Besides this, it has helped in
improving quality of services as well as employees. Through this the overall efficiency of
operations of hotel has enhanced. This is lead to increase in customer satisfaction. However,
there are many challenges that have occurred while implementing triton software.