Importance of Front Office Technology for Post COVID-19 Hotel Operations

The importance of Front Office
Technology for a Post COVID-19
Hotel Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Importance of COVID-19 on housekeeping...............................................................................3
Overview, Introduction of Marriott Hotel along with background of study...............................4
Justification of rationale for the study.........................................................................................5
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
COVID 19 is the one which has created so many differences in the operation of the hotel
management. There are many of the business operation which is there in the hotel management
that has been effected due to the impact of the COVID. In relation to this, one of the main impact
is there on the operation of front office. This is the one which is responsible for each and every
activity which is there in the hotel are responsible for it. Front office is said to be the first
impression of the hotel industry in which there are many of the hotels which are there in all over
the world has been get affected by the impact of COVID. There are many operation like
registration, guest welcoming, providing different services to the customer when guest is there in
the premises of hotel are effected very highly in nature. There are many of the operations which
are there in the hotel operation which are related with the Front office got changes or say that
there in high improvement in the operation of the Front offices activities (Shaiful Kahar, 2020).
There is chosen hotel Marriott Hotel which is an international hotel and having their brand in
world famous. This hotel is the one which is able to provide different services to their guest or
customers which are there able to provide different benefits. In this, report there is brief
discussion about the subject area background. There is involvement of the literature review
which is able to review critically on the topic. There is also introduction of the industry which
have the investigate in the report which is about the Marriott Hotel. There is also justification
about the rationale which is based on the literature review in this, there is introduction about the
gap which is there in the investigation and topical, interesting and controversial in nature. There
is also some objective which are there in the report that can be there to obtain for the better
research. There is discussion about the importance of the Front office technology which is there
in the hotel for post COVID hotel operations. In relation to this, there in introduction about the
organisation along with justification of rationale which is based on the literature review (Yang,
2017).
MAIN BODY
Importance of COVID-19 on housekeeping
Hospitality sector is one of the huge sector which is able to contribute high role in the
economy in worldwide. In this sector, there is high focus on providing different services to the
guest and their customer which is there in different functions like lodging, wedding planning,

room booking, room services and many more operations. In relation to this, in year 2019, there
was introduction of virus which is known by the Corona virus. This is the one which is very
dangerous and is able to spread rapidly. This is the one which create huge change in the each and
every operations that is there able to impact the business operation. In context to hospitality
industry there is huge change in the front office operations which are there able to provide
different impact on the operations. There is huge impact on the operation of the housekeeping in
which there are many of the business operations are there which needs to be changes in relation
to provide safety to their customer. Housekeeping is the one which is able to manage all the
activities and have the responsibility of each activity which are there in any hotel. In relation to
this, there are many of the activities like welcoming guest, allotting rooms, providing different
services, arranging all the staff members in relation to provide better service to the customer and
many more. There is high importance of the technology which is there in the post COVID
operations in the hospitality sector. This is the one which is able to provide better and safe
environment for the guest or customer who are there for to avail the services of the hotel. In
relation to this there are many of the importance which is generally based on the use of different
purpose in relation to provide better use of technology that can help to provide better result after
post COVID in the Front office operations (Sklyar, 2019).
Overview, Introduction of Marriott Hotel along with background of study
Marriott Hotel is an American multinational hospitality company which is able to
manage, develops along with franchises wide portfolio of hotels along with related lodging
facilities. This was founded by J. Willard Marriott and now company is lead by his son Bill
Marriott. Marriott hotel is one of the longest chain in all over the world. It has about 30 brand
along with this, there are about 7484 properties which are there in about 131 countries and
territories in all over the world. There are about 1,400,693 rooms which was analysed in June 30,
2020 and purpose of this was to act better in the COVID time that can help to be ready for the
customer and to provide better place in relation to provide healthy and safe. This hotel was
founded in year 1927, when there was opening of the root beer which is by John Willard
Marriott and his wife which was stand in Washington, D.C. In relation to this, there was the said
that people of the city like to have the cool drink. And due to this, there was change in the
enterprise that was into a chain of Hot shoppers restaurants and get public in year 1953. Later on,
company opened its first hotel Twin Bridges Marriott Motor Hotel, in Virginia in year 1957.