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The Role of Communication in Leadership

   

Added on  2020-06-06

11 Pages2493 Words41 Views
AppliedResearchReport

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1Ways in which the leaders need to communicate:......................................................................1The leader's influence, support and resourcing to enable individuals and groups to..................4How the leader, would................................................................................................................6REFERENCES................................................................................................................................9

INTRODUCTIONAdministrating organisation doesn't indicate an effortless task where it is above all sort ofcausal attempts required to be taken up by the delegated leaders and managers. With a similarcontext of work, both of them are accountable for the management of entire organisation bytogether handling its related areas of work. It is where the employees are mostly in direct chargeof a leader or manger where they are mainly responsible for a timely supervision of their work toensure a directional submission of tasks allotted to them (Baker, 2014). This in turn impactsupon the interpreted goals and objectives of the organisation that are required to be accomplishedwithin a set time period. Below report is together based upon the roles of leadership andmanagement in organisational context. It has depicted a prompt use of several leadership theoriesthat are apparent to assist in a proper administration of the employees and their work into theorganisation. It is together based upon a selected organisation called Qantas Catering with achosen role of Operations Manager. TASKThis is on discoursing upon the designated role of Operations Manager (OM) in QantasCatering where there exists some leading responsibilities to further depute some accountabilitiesto the entire team of Mascot site. Also, framing some effective decisions for the welfare of theircatering department is another prime duty of OM. Apart from this, the OM in the cited entity isobliged to report to the General Manager of Mascot Catering by together working with thesupply chain manager. This reflected yet a other goal of OM to assist the department managers inachieving the set targets by together meeting out the expectations. Additionally, the OM inQantas Catering is required to work for the Qantas segment with some more substantial dutiestowards the accomplishment and enhancement of safety, regulatory, operational and financialKPI targets, etc.Ways in which the leaders need to communicate:The organisation's objectives, values and standardsThis is on considering the role of OM representing a managerial position with varied setof responsibilities for effectively handling the employees and their work, they are togetherresponsible to make an effective communication with them. This is basically with another primeagenda of communicating the organisational objectives, values and standards to them (Goetsch1

and Davis, 2014). This requires them to make the use of such language which is understandableto all and involves some simple yet effective terms in it. It should also reflect a deeper sense in itwith a first consideration of creating a cordial and trustworthy environment of work for them.This will in turn make it more easy for them to interpret the valuable standards of work in theorganisation that also necessitate the OM to encourage the employees to participate in opendiscussions. When interacting with a range of stakeholdersStakeholders represent the most important part of an organisation where they are alwaysrequired to be kept informed and vigilant about the current occurrences with a superiorresponsibility of the leaders and managers to do so. There exists two type of organisationalstakeholders namely internal and external where the internal stakeholders are employees,investors and board of directors, etc., where manager is also categorised under this type(Johnston and Marshall, 2016). Whereas, the suppliers, customers, government, creditors andshareholders represents the external stakeholders. It is therefore on considering the way in whichthe OM of the quoted firm is required to interact with both organisational stakeholders, thereexists certain effective ways to do so. However, there together exists some essential elementsthat are required to be considered by the OM while interacting with the organisationalstakeholders with a foremost requirement of distinguishing the targeted set of audience tocommunicate with. On whose basis, some effective ways must be ensured by the OM to furthertransmit the message via prompt channels and language. Using appropriate communication channels and languageThere exists two distinct type of methods to thoroughly interact with the targeted set ofaudiences with a main concern of involving the stakeholders of the organisation. This includeformal and informal methods of communication where the OM of Qantas Catering can refer touse the formal communicating methods to interact with the external stakeholders (Renz, 2016).This will involve the governmental bodies, shareholders, customers, suppliers and creditors, etc.,and can be interacted by conducting meetings, arranging conferences and sending newsletters,poster and emails, etc. It is on referring to the Lasswell model of communication where it isbased upon three leading functions of communication, as described below-2

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