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The Role of Emotion and Culture in Creating Sustainable Change - Part 1: Self-Awareness

Added on -2019-09-23

This article discusses the importance of self-awareness in emotional and cultural intelligence for creating sustainable change. It includes a workshop conducted by Excellent Institution for sales executives and representatives of Tata Asset Management and Aditya Birla Capital, which focused on self-awareness, emotional intelligence, and cultural awareness. The workshop included various tests and activities to improve the trainees' self-awareness, emotional quotient, and cultural competency.
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The Role of Emotion and Culture in Creating Sustainable Change Part-1- Self-AwarenessCulture and Emotion are the two major drivers of our attitude and behavior. Culture is theideology or belief or custom that a group of people follow. Emotion on the other hand is aboutstrong feeling that comes from circumstances, mood or relationship with other. Culture shapesour thoughts, believes, perception and approach while emotion controls our excitement oranxiety towards any event or person. Both plays a dominant role in person’s decision makingarea. Self- Awareness is all about identifying and understanding how our emotion or culture (belief,customer, principles etc.) is interacting others and impacting on other’s emotional state. Itconsists of consciousness of emotional and cultural state that can be challenging for differentreasons.1.Your emotion and cultural aspects can change your way of looking to a particular subjector person.2.You may experience clash of emotion and principles to confuse at ethical grounds.3.Emotional and cultural state can make stress situation at times.4.It may create mental blocks at extreme cases. [Constantine, M. Get.al2001]Therefore it is important to “know yourself” to avoid any chaos situation that can arise anypoint of your life. Self-Awareness is nothing but knowing oneself better in order to have self-control at different circumstances. It is not just accumulating knowledge about own but also paying attention to our inner statewith an open heart. Self-awareness allows us to be conscious about the conditioning that takeplace in our mind to arrive at a decision to do or not to do a task or action. Why Self-Awareness maters?
It is important from two fronts which are emotional and cultural intelligence. It is important foreach and every individual to know and monitor our emotion and thoughts to have betterunderstanding on what we say, believe and do. The people who are self-aware act consciously than those who react passively. It bringspositivity in terms of recognition in society, family and workplace and also keeps our physical,mental and emotional status good. The person with high score in self-awareness (cultural and emotional intelligence) predictsmore accurate than others. The two aspects of self-awareness developmentEmotional Intelligence (EI) self-awareness- It is the ability to understand own emotion that haseffect on your performance. Emotional intelligence is the scaling which tells how strong andtough enough person you are in terms of your emotional holding i.e. the level where you holdbalanced emotion not extreme sadness or extreme happiness. The person who has higher level of emotional intelligence can identify own strengths andweaknesses better. They tend to work rationally than emotionally on crunch situation. A personwith low EI faces stress and anxiety quite easily even if it is a small matter. In case of workplace, recruitment, selection and delegation of authority and responsibility takesplace on this ground many at times. [Alon,]Cultural awareness- It is the knowledge of one’s own cultural value, beliefs, attitude andjudgement that may come across at any circumstances when we interact with or work withother people. Cultural awareness is important for all because it makes you aware of differencesthat exits in our society or in our surrounding such as educational institution, house orworkplace. The person with high level cultural awareness make them aware of conflicts andconfusions to avoid while dealing with other culture while a low cultural awareness clashes withothers where coordination and cooperation issues arise. [Earley, P. C., et.al2004]
Part-2- Workshop on Self-Awareness-EI and Cultural awareness About the Workshop Excellent Institution is a prime MBA education institution in India that not only provides MBAdegree to the aspiring students but also conducts training sessions for the companies like Tata,Aditya Birla, Reliance and other such premier companies of India. The institution is providing mostly skill based training or technology training to these corporatehouses and to the students of this institution. Since last two years the institution got request inorder to give personality development training to the trainees of these corporate housesespecially the sales executives and representatives who work directly with clients. They informed that these representatives are facing issues particularly in understandingcultural and emotional aspects of the customers which is why either they lose client or clientstays for a short period with them due to lack of cohesion. As this institution is providing personal development training to its students, now it has decidedto provide personal development workshops particularly for self-awareness, emotionalintelligence and cultural awareness. Target Audience- Sales Executives and Representatives (entry level) of Tata Asset Managementand Aditya Birla Capital (total-20 persons)Workshop Activity-1- Test The below activities are conducted at the start of the workshop session. 1.What is your level of experiencing and manifesting life? 2.Look at the quotes and tell which one you agree or disagree?3.Johari Window test 4.Emotional Intelligence Test 5.Cultural awareness self-assessment surveyAbout the activities-

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