Marketing Essentials: Comparing Marketing Mix and Producing a Marketing Plan
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This document discusses the marketing mix and its role in achieving business objectives. It compares the marketing mix of different organizations and provides insights into producing a basic marketing plan. The document also includes a SWOT analysis, Porter's Generic strategies, and STP analysis.
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Marketing Essentials 1
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 TASK 2............................................................................................................................................3 P3 Compare the marketing mix of different organisations in planning process to achieve business objectives.................................................................................................................3 TASK 3............................................................................................................................................7 P4 Evaluating and producing a basic marketing plan for an organisation.............................7 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................12 .......................................................................................................................................................12 2
INTRODUCTION Marketingintheworldofbusinessreferstotheadvertising,publicityandsales techniques perform within the organisation (Baines, Fill and Page, 2013). The marketing activities begins after the product or service is designed, produced and is ready for sales and delivery. All marketing efforts are focused in identifying, analysing and satisfying the customers needs, wants and desire. Hence, all the activities are carried out in such a way that they contributetothesuccessofbusiness(generatingprofits)withcustomersatisfaction.The organisation chosen for this report is ALDI. The company was founded by brothers Theo and Karl Albrecht in year 1913 in Germany as the leading grocery store chain. ALDI has established its brand image in market and is a top competitor in the global retail food industry. The report covers following topics that are key roles and responsibilities of the marketing, how these roles and responsibilitiesrelateto theorganisation,theway in which organisationsapplythe marketing mix in the planning process to achieve its goals and producing a basic marketing plan for an organisation. TASK 1 (Covered in Presentation) TASK 2 P3 Compare the marketing mix of different organisations in planning process to achieve business objectives. The marketing mix refers to the set of activities that a company uses to promote its products or services in the market (LEHTINEN and MÄKINEN, 2012). The marketing mix is commonly known as Seven P's of marketing. These seven P's are: product, price, promotion, place, physical evidence, positioning and people. As needs, wants and desires of people changes regularly on frequent bases, one should continually revisit these 7 P's to make sure that they are on track in respect of market. To understand this concept better, let's analyse marketing mix of ALDI and Sainsbury. BasisAldiSainsbury ProductALDI provides affordable foodSainsbury has a wide offering 3
products to the customers that are of the same quality as other brand products. The company sourceitsproductsfrom selectedsuppliersandthen branded as their own products. Other than food products and beverages company also deal in fresh fruits and vegetables, beautyproducts,clothes, householdgoodsand electronic products. for its customers as it looks after developing new products andenhancingtheexisting rangeofproducts.The companyhas2formats, supermarketsandlocal conveniencestore,inwhich offering certain % of its own brandproductswithother basicslikefood,stationery, etc. PriceThecompanyhasastrong customer base as it is offering cheappriceproductswhich aren'tavailablewiththe competitors.Theuseof various pricing polices such as unit pricing strategy(using this strategy so that customers can easilycompare),competitive pricing(usingthisstrategyin caseofhighcompetitionto passthebenefittothe customers)andlossleader pricing(usingthisstrategyto bring customers to stores by offeringproductsatcheap prices) to maintain its position and brand image in the market Sainsburyisfocusingon providingthecustomers'the value for money' and for that maintainsthequalityof products and services ensuring customerretention.The company is using competitive pricingpolicyinselecting strategic price points to best takethelongteammarket advantageoverthe competitors. Also use the price discrimination policy to obtain a premium price of products as it positions itself in the high end market. 4
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place. PlaceAldihasestablishedits presenceinmorethan18 countries worldwide and keep its stores layout very simple forcustomerstohave minimum costs (Nguyen, and Simkin, 2012). The company acquire all the products in bulk andensureminimumwaste disposalwhiletransportation andusesenvironmental friendlytechniquesinits stores. Sainsburyhasestablishedits presence in global market as largest chain of supermarkets. Inadditiontothiscompany offer home delivery services to customersandfewstores operate 24*7 hour to provide easy to the customers. PromotionIn order to maintain its cost savingstrategycompany investsnegligibleamountin promotion activities. Aldi uses anewslettercalled'Aldi informs'onweeklybasesto informcustomersregarding the offers and discounts which ishandedovertothemin storesorbydirectmailor newspaper.Forpromotion activitiescompanyis extensivelyusingemail marketing. Thecompanyisusingtwo typesofstrategicsfor promotion that are ATL(above the line) and BTL(below the line)todrawcustomer attention and build its brand name. In case of above the line company uses broadcast media liketelevisionandradioto communicateitscorporate image to the public. Where as incaseofbelowtheline promotionitusesdatabase marketing,salespromotions and packaging activities. They are using earn points on each 5
purchase, concept to increase itssalesandbuildcustomer loyalty. PeopleAldiofferslowcustomer servicesincomparisonto competitors as staff members donotassistcustomersin productselection(Pappas, 2017).Thisisbecausethey have designed the store layout insuchawaywithproper sections to reduce the number of employees. They use quick scanning products to make the billingprocessmuchfaster than others.They pay much highersalariestoits employeesthenthatof competitors and also provides on the job training to its new staff members. The company has a good mix ofprofessionalsandtrained experts who are aware of the sensitivityofconsumer behavior. New staff members are trained on the job to satisfy customerneedsascompany always give first preference to its customers. ProcessThecompanyusessheer layouttoprovideeasyto customers in understanding the company system as customers generallyselecttheproducts ontheirownandthishas reduce the need to assist the customers. Sainsburyhasmadeit convenientforcustomersto shop online with its click and collect service. The company hasmadechangesinits deliveryslotsandpricing which has lead to raise in order numbersandhasinstilled customer loyalty (Pike, 2015). 6
Physical EvidenceThe company globally known foritssimplestbusiness processes, standardizations and globalpricing.Itprovides comparativelylowprice productsandmaintainsthe same price for groceries in all stores worldwide. Sainsburyisusingexcellent marketingstrategyforits productsusingphysical evidence. It is using different storedesignsandshelves layoutsinordertoaddress variousneedsofthe customers. The customers are satisfiedwiththequalityof servicesprovidedbythe company such as the baskets andtrolleysensuresgood shopping experience. From the above table it is studied that Aldi is offering products at affordable prices with good quality where as Sainsbury is providing its products comparatively at higher prices. Both the companies are operating at international level where Sainsbury is providing 24 hours services to its customers. Aldi company is not sending much on the promotional activities rather than focusing on increasing its stores and product range. Where as Sainsbury is sending its huge amount in promotional activates to attract the customers. Aldi is following simple store layout to provide convenience to its customers at stores where as Sainsbury is using online and offline platform to sell its products in marketplace. TASK 3 P4 Evaluating and producing a basic marketing plan for an organisation. A marketing plan refers to a blueprint that outlines a company's over all marketing strategics and efforts. It is a comprehensive document that outlines implementation of company's marketing strategy and use of resources to achieve objectives. SMART objective SMART objectives refers to a blueprint which allows managers and staff members to create, track and accomplish short and long term goals and objective (Pike, 2016). 7
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The SMART objective is to introduce 'Hand dryer' in the existing market within 1 year in order to increase profit margins by 20%. Specific- To introduce 'Hand dryer' in the existing marketing and targeting the existing audience. Measurable- The measure of the SMART objective is to have quantitative measure that is to increase the business profit margin by 20%. Achievable- The point of a target is to challenge and motivate the departments and staff members to accomplish a task. Realistic- The objective set by the company is realistic and attainable in nature with proper functioning of departments. Time bound- The objective need to be achieved within one year in the existing market. SWOT Analysis SWOT refers to strengths, weaknesses, opportunities and threats. SWOT Analysis is a technique which is use by every organizations and businesses to assess themselves on these four parameters. Strengths The product would be able to survive in market because of the low pricing that they are able to give to the customers. The company enjoys high level of customer support as they offer wide range of choices at affordable prices. Weaknesses Due to low prices quality will suffer, hence create a lot of dissatisfaction among the existing customers. Low pricing strategy will lead to poor penetration in high income group as they don't prefer shopping from discounted places. Opportunities Preference for customers: The needs of the customers are increasing and are willing to pay premium for services thus stores can charge higher by offering better quality services. Threats 8
Competition- Aldi is facing a lot of competition from other companies such as Walmart, etc and also from e retailers such as amazon, etc leading into potential threat from them. Porter's Generic A companies positionwithin its industry describes whether company's profitability is above or below the industry averages. There are three basic type of competitive advantage(cost leadership, differentiation and focus) which helps in determining the strategies and competitive advantages to the company (Simkin and Dibb, 2013). Cost leadership As the main focus of the company is to provide low cost products to its customers, hence able to become low cost producer in its industry. Differentiation Coming up with a new range in market with affordable price is a unique position company is considering to meet the needs and wants of customers which will ultimately lead to accomplishment of objectives. Focus The generic strategy of focus company is using to identify the narrow competitive scope within industry. The two variants of focus strategy are: First is cost focus that is providing a cost advantage to its target segment. Second is differentiation focus, to determine the differentiation in its target segment that is difference between focuser's target segment and other segments in the industry. 4P's of Marketing Mix Marketing mix of ALDI explains the marketing strategies such as pricing, advertising and distribution strategies they are using to increase its brand image and profitability. Product Company is already dealing in wide range of products and introduction of new product in the market will lead to increase in sales volume and customer satisfaction. Price Aldi has a strong customer base as they focus on providing cheap price and good quality products to its customers. The unit pricing strategy provides facility to customers to compare the product with that of others and low prices for new product will help in gaining market share quickly. 9
Place The company is spread worldwide with large number of stores in different countries with simple store layouts to minimise costs for the customers (Pike, 2016). Promotion The company is using comprehensive promotional activities in marketplace to attract the large customer base. Aldi is majorly using Email marketing to inform all its customers about offers and new products. STP Analysis STP refers to market segmentation, targeting and positioning of products and services of company in the marketplace where this analyse help in identifying best market which is fit and suitable for products. Segmentation:The company is dealing in grocery products which people are looking to purchase at competitive price. Target Market:The company is targeting malls and big office units. Positioning:to provide the customers with more sustainable products by providing private labels which have the same quality as other brands. PESTEL Analysis The PESTEL analysis is conducted in order to know about the external factors which might effect the functioning of business, Political Factor:Mostly company is operating in Europe and USA, so at present they are free from conflicts and war type situations that is free from high level of conflict and political susceptibility. Economic Factor:The inflation in the grocery market has increased due to which prices got high. The company is discounted supermarket, so customers will move to its products as they are providing comparatively cheaper products. Social Factor:Due to increase in wage rates the company is able to provide better living standards to its employees. Technological Factors:The company is turning towards adopting latest technology in its business system in order to provide efficient services to its customers such as computerise billing system, cashless transactions and self service checkouts. 10
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Environmental Factors:The company is regulating its production activities to minimise its pollution and waste. Moreover providing support to local producers and ensuring their sustainability. Legal Factors:The company is following all the legal rules and policies of government as a result it is free from legal disputes. Monitoring and Controlling These activities helps in collecting, measuring and disseminating the performance of employeeswithinthecompanyandtrendstoforecasttherequirementofresourcesand accordingly takes corrective actions. Evaluation From the above study it is consider that current market conditions are favourable for the company to introduce its new product in market. As company has successfully established its brand name in market place, so it won't face much difficulty in launching new product as it is not require to conduct promotional activities for product. CONCLUSION From the above study it has been concluded that ALDI has a distinct approach to the retail sector that has given a competitive advantage to them in this marketplace. It's unique balance of marketing mix has enable it to provide high quality products at the lowest possible price. The company is able to provide value and good experience to its customers.These Seven P's of marketing mix helps in analyzing and optimizing the business of the company. The company is known for its low prices and simple store designs as it limits its store sizes, and focuses on efficiency to lower labour costs. 11
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