The Travel and Tourism Business Toolkit

This presentation provides a comprehensive toolkit for the travel and tourism industry, covering topics such as recruitment, training, performance management, and yield management. It discusses the challenges and strategies in recruiting and retaining talent in the airline industry, as well as the stages of the HR life cycle. The presentation also explores the concept of yield management and its three essential domains: pricing strategy, availability control, and inventory management.

The Travel and Tourism
Business Toolkit

Table of Content
 Introduction
 Part 2
 Conclusion
 References

INTRODUCTION
 Travel and tourism industry is one of the fastest growing
industry in the world along with haven bearing in different
areas of development in significant way. The relational
between the various level of departs will have the
personality level of impacts over the decision.
 The services of tourism have the supporting development in
industrial to have the better level of performance over degree
of utilization in order to have assurance of clear level of
tourism industry into picture. B

PART 2
 The airline industry is in way to have committing the
global market with all of its quality of senior management
in order to have recruitments, training and retaining of
employees with the leads them to have the sustainable
future.
 The Best talent recruitment can lead to airline industry is
considered to be challenges as it is having typical surely
straightforwardness in developing career path.

Review of different stages of HR life cycle
 Recruitment – It is the first stage where candidate is hired for
specific job role or position. for this proper plan is developed.
So, HR of BA will recruit it on role of revenue manager
(Claus, 2019)
 Training – This is stage where employee is given training and
induction takes place. They are assigned roles and duties.
Also, organization policies are explained to them. By
providing continuous training staff skills are developed and
sharpen. Revenue manager is provided specific training.

Performance management plan for revenue
manager
Key responsibility Specific task Performance
standard
How measures Outcomes
Auditing of financial
data
Analysing annual
report, financial
transactions
Accurate figures Taking feedback
from General
manager
Not achieved
Preparing financial
statement
Recording,
calculating data
and info
Preparing annual
report
Measuring data
with report
Achieved

Continue
 There is major level of improvement can be done by having proper hiring's supports in getting
successful applicant as anew employee development.
 The next stages is about the education and motivation which begins with education the
employee form moment they have start to their respective position. The HR have development
of values to support employee transition. On the other hand to improve the condition of
retention, motivation is necessary as turnover is being expected highest in first 90 days which
is majorly because of lack in motivation. So the HR will have proper offering of reasons to
stay motivated with better compensation, benefits and opportunities of growth.

Conclusion
 From the above report it can be
concluded that yield management have
effective maximizing revenue with
three essential domains which are such
as pricing strategy, availability control
and inventory management.
 In the airline industry the concept of
yield management have been bought
up by Wang and Bowie which holds
the better to effective measurement

References
 Airways, B., 2017. British Airways. Where we fly.[online] Available at: https://www.
britishairways. com/travel/where-we-fly/public/en_gb/map [Accessed 13 November
2017].
 Hanlon, A., 2017. British Airways: a case study in social media management. The
Business & Management Collection.
 Taylor, P., Moore, S. and Byford, R., 2019. Cabin Crew Conflict-The British Airways
Dispute 2009-11.