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The impact of ISO 9000 quality management systems - Case Study

   

Added on  2021-06-11

2 Pages558 Words76 Views
Title for Case Study A Case Study on ‘Effectiveness/ Impact/ benefits of ISO 9000 quality management systemimplementation in organization/ companies towards excellent business performance,high quality product/ services, cost reduction, meeting customer’s expectation andenhanced customer satisfaction.’Course Code / Course Name Course Code:LGB 22503Course Name: Quality ManagementCouse Learning Outcome1.CLO 2 : Appraise the impact of quality on costs.2.CLO 3 : Identify ISO 9000 as an international standard for quality management system.3.CLO 4 : Explain the concepts, practices and the processes of quality and processimprovement initiatives such as Benchmarking, Total Quality Management andStatistical Process Control.Case Study’s SynopsisISO 9001 Quality Management System (QMS) is internationally recognized as theworld’s leading quality management standard. It is a range of standards designed to helporganizations ensure they meet the needs of their customers and other stakeholders.The purpose of the standard is to assist companies in meeting statutory andregulatory requirements relating to their product quality while achieving excellence intheir customer service and delivery. The ISO 9001 Quality Management System (QMS) Certification allows you toconsistently observe and deliver quality in your products or services. It is a powerfulbusiness improvement tool that helps you put in place processes that allows you tocontinually improve and satisfy your customers.Case Study’s Objective:1.To identify the benefits and advantages of ISO 9000 quality management system.2.To identify ISO 9000 quality management system implementation in organization/companies.3.To identify and discuss the effectiveness/ impact of ISO 9000 quality managementsystem implementation in organization/ companies towards excellent businessperformance, high quality product/ services, cost reduction, meeting customer’sexpectation and enhanced customer satisfaction.’Research Questions: 1.What are the benefit and advantages of ISO 9000 quality management system?2.How is the implementation of ISO 9000 quality management system in organization/ companies?3.How ISO 9000 quality management system being an effective tool in cost
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