National Australia Bank Code of Conduct

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National Australia Bank
Code of Conduct
National Australia Bank has been in existence for about 160 years to help the customers with
their finances. We have been operating in more than 900 locations in Australia, New Zealand
and all over the world with the main aim of satisfying our customers (“About us – We’re NAB”,
2015). We serve businesses – whether large, medium or small scale and support them throughout
their business life. We are committed at giving a positive experience to our customers as well as
do our part to ensure that we fulfill our responsibility to the society. Our aim is to carry out all
financial and non-financial dealings with fairness, integrity and to avoid all forms of
discrimination and exploitation in our premises.
We have created and adopted this code of conduct to ensure that we develop and maintain a high
standard of work and develop principles which are accepted by staff and customers alike
(McKay, 2019). This code of conduct is applicable to all employees as well as the management
of National Australia Bank. All the members of the Bank are expected to follow this Code at all
times.
Our Principles
We, at National Australia Bank, aim to carry out all operations in accordance with our principles
and establish a legal and moral code of conduct for our employees (Leonard, 2019). Our
principles are:
 To conduct ourselves in a professional manner.
 To act with fairness, honesty and integrity.
 To manage all forms of conflict and admit to mistakes made by us or any parties working
in affiliation with us.
 To fulfill all moral, ethical and legal responsibilities towards all stakeholders of the Bank.
 To develop anti – discrimination policies and zero tolerance towards exploitation of all
forms.
 To follow client regulations and ensure confidentiality in all our dealings.

 To meet all our legal and ethical obligations.
 To fulfill our Corporate Social Responsibility and become more than just lending and
borrowing institutes (Scholtens, 2009).
 To not indulge in unfair activities or corruption in any manner or form.
 To identify, report and charge all forms of fraudulent behavior in the premises.
 To provide protection to our whistleblowers.
 To ensure that all members of the staff are given ethical education and training with the
help of courses in Ethics so that this Code can be implemented (Green and Weber, 1997).
 To enforce this Code of Conduct with immediate effect.
Anti – Discrimination Policy
Discrimination in a workplace causes low morale, loss in productivity, dissatisfaction and a
feeling of ill will towards the top managers (Mayhew, n.d.). It is essential to prohibit any and all
activities that might lead to discriminatory practices. We at National Australia Bank aim to
follow an anti – discrimination policy as part of our Code of Conduct and promise to:
 Ensure that no worker faces discrimination on the basis of his/her age. All staff members
working in the Bank will be equally respected irrespective of whether they are
youngsters or of retirement age.
 Protect against all forms of gender bias in the organization. No women will be treated as
inferior to the men and will be given equal opportunities in all sectors.
 Keep a check on discrimination in the Bank on the basis of race or color of skin. Any
and all members who practice any form of racial discrimination will be terminated with
immediate effect (Doyle, 2018).
 Ensure that no client of the Bank will be discriminated against on the basis of the
profession that he/she follows. It is not the duty of the Bank to decide whether any
profession is moral or not (Chau and Evlin, 2018).
 Take against all forms discrimination on the basis of nationality or country of origin of a
staff member or a client.