Importance of High Performance Working for Fat Duck Restaurant

This presentation discusses the importance of high performance working (HPW) for Fat Duck Restaurant in gaining competitive advantage and employee engagement. It provides an overview of the concept of HPW, its role in supporting competitive advantage and employee engagement, and different approaches to performance management. The presentation also highlights the strengths and weaknesses of HPW and evaluates the effectiveness of different approaches to performance management.

INTRODUCTION
High performance working is primarily the method as well as holistic approach which
mainly focuses upon increasing the commitment and enthusiasm of employees for achieving
high level of excellence. The main aim of this ppt is to understand the importance of HPW for fat
duck restaurant to gain the competitive advantage. The fat duck restaurant is primarily the
restaurant chain being established in 1995 and headquartered in Berkshire, UK.
This ppt gives a brief overview of understanding of HPW in employee engagement and
competitive advantage and approaches or performance management in supporting high
performance culture.
MAIN BODY
Understanding of HPW in employee engagement and competitive advantage
Concept of HPW
HPW is basically high performance working and is described as the general approach for
managing the organizations where its main aim is to facilitate and stimulate effective employee
engagement as well as commitment for achieving high performance. In short, HPW is
predominately the approach as well as framework which are being used by organizations for
increasing the enthusiasm as well as commitment towards their work in order to increase their
overall performance. High performance working has recently gained a great attention from the
human resource managers in large number of organizations and thus has been implemented by
them in order to increase the productivity and motivation of the employees. This is mainly
considered as the corrective measure as most of the other tools like TQM, just in time etc can
only be functioned better when the people of organizations are actually fit for the specific
requirements. HPW initially emerged as the concept where the main purpose was to raise the
skills of employees and increasing the productivity of employees.
HPW in supporting competitive advantage and employee engagement

HPW can be used by The Fat Duck restaurant in order to gain the competitive advantage
as well as increasing the employee engagement. This HPW functions in a variety of ways where
it will help The Fat Duck restaurant to establish position within market. As HPW mainly focuses
on the various holistic approaches which covers the wide range of business practices, these
approaches mainly lays the emphasis on increasing motivational level of employees. When the
motivational level of employees of The Fat Duck restaurant will increase then they will work
more effectively for achieving the goals and objectives of restaurant. This in turn will lead to the
attainment of competitive advantage as well as will be able to establish the position in market.
HPW will not only help the Fat Duck restaurant to achieve competitive advantage but
will also help them in increasing the employee engagement. When restaurant and its HR
department will use the best practices for appreciating their employees and increasing their
motivational level then this will in turn increase their satisfaction level. When employees will be
satisfied from the organization then this will lead to high employee engagement in decision-
making process.
How HPW can be applied within organization
The Fat Duck restaurant can apply the HPW within its restaurant by using various
practices as well as strategies.
Providing rewards
This is the best method of applying HPW within the organization which this restaurant
can use in order to increase employee engagement. For example- when The fat duck restaurant
will appraise the work of their employees and will provide rewards and compensation benefits to
them then this will eventually lead to high commitment of employees towards their work.
Providing training
This is the another way of applying HPW within fat duck restaurant as HPW is not only
related with increasing employee engagement but is also associated with increasing skills. For
example- When fat duck restaurant will provide effective and periodic training to their
employees then this will lead to enhancement of their skills and experience. This will eventually
results in increasing their overall performance and productivity.

Role of HR in disseminating HPW
HR plays a great role in incorporating HPW within the organization and thus helps to
achieve the organizational goals and objectives in an imperative way.
Best recruitment practices
This is one of the best way in which HR of fat duck restaurant can champion for
disseminating the HPW throughout restaurant. For example- HR can ensure the best recruitment
practices in order to attract as well as retain the best talent within restaurant. Having the proper
recruitment and selection practices, the fat duck restaurant can eventually entice as well as look
for the best employees who have the ability to achieve the organizational goals.
Developing better culture
The HR of fat duck restaurant can also contribute in inculcating HPW within the
restaurant by improving the culture of organization. For example- restaurant can develop a great
organizational culture by focusing on continuous growth as well as development of employees.
HR can provide recognitions and challenging work to the employees in order to increase the
motivational level of employees and thus increasing their overall productivity.
Strength and weakness of HPW
The major benefit of applying HPW within fat duck restaurant is that it helps in
increasing the productivity of employees by making use of the best practices like rewards,
compensation etc. Another major advantage of HPW which will help fat duck restaurant is
competitive advantage. Through the use of best practices and HPW, organizations are able to
increase productivity of employees which eventually increases the customer service. This helps
in gaining competitive advantage.
The major disadvantage of HPW which can affect fat duck restaurant is it is basically the
expensive process and thus requires a large amount of energy of the HR department for handling
all potential candidates. Thus, it will be a highly complicated process for HR of fat duck
restaurant. Another major disadvantage is that it is generally time consuming. The fat duck
restaurant will mainly have to work through the various processes which mainly occur before the

process of selection. Thus due to its complexity and time consuming thus methods will
somewhere affect the decision-making process of restaurant as decisions cannot be made
quickly.
Different approaches to performance management
Performance management refers a procedure of making sure by manager of an
organization that employees’ outputs and activities are contributing company in accomplishing
their goals or to meet their goals. One of the focus on manager of an organization is improving
performance of employees for an effective performance management. In the context of The fat
duck restaurant, it can be said that it is important for manager of this restaurant to manage
performance of their employees as well as monitor in order to make high performance
organizational culture effective. For managing performance and monitoring performance of
employees it is important to motivate them and provide such types of factors which can influence
them to perform in a manner which can meet organizational goals.
Approaches of performance management: There are some approaches and ways by
which manager of The fat duck restaurant can support high performance culture such as:
Team or collaborative working: There are different types of employees who are good
in some skills and lack in others. Employees need some help in competing their work in an
efficient manner. By providing opportunity to all employees of working in a team and
collaborative working satisfy their needs. When employees work with collaboration and in a
team than it increases their knowledge and skills. They share their experiences and knowledge
while working with each others. It improves their relationship also. Improved relationship help
them out in solving any type of problem and making the best decision regarding projects with
mutual understanding. It improves their performance which directly leads to high performance
culture.
Rewards: Different types of employees work in an organization for different purpose as
some wants to increase their knowledge, some want to make profits, some want to foster their
family. When employees feel their all needs are being satisfied than it makes them feel valued
and they cooperate company in accomplishing their goals by improving their performance. So,
rewards is one of the best way and approach to manage performance as well as improve them.

For this, it is important for manager of The fat duck restaurant is to identify needs of employees
and as per their needs provide them financial and non-financial rewards to them. By providing
them bonus, incentive, appreciation and celebrating success of employees’ performance, high
performance culture can be improved and developed.
Effective working environment: Effective working environment means having an
effective infrastructure, and safe working environment where all employees can work in an
efficient manner. Safety needs is one of the main need and as per the Maslow’s hierarchy of
needs it is considered an important need which all employees seek for. So, by having an effective
working environment, employer of the fat duck restaurant can make their employees feel safe
and secure. Working in a safe environment can make employees more productive when they feel
refreshed. So, it can be said that an effective working environment is one of the best and
effective approach to performance management.
Training: Training is one of the best and effective approach to performance
management. It refers a process and act of teaching an individual or a group of people a
particular skill and a type of behavior. Different types of employees have some areas in which
they lack and need to improve. Training is the best way of increasing skills and knowledge of
employees in which they are not good. When employees have proper knowledge of working
their task and activities than it increases their moral e and confidence of working. It also reduces
and mistakes in their activities. So, it can be said that the fat duck restaurant can teach ways of
performing activities in a restaurant as how to please customers and improve performance. So,
by using this approach, they can develop high performance organizational culture.
Evaluation of approaches to performance management
From the above discussed approaches and processes of performance management which
the fat duck restaurant can use, it can be said that they can help this restaurant in developing an
effective culture. It gives several positive impacts such as:
Boost employees engagement: In the context of hospitality sector and hotels, it can be
said that one of the main aim of these types of organizations is to please and satisfy customers. It
can only be possible when employees are satisfied because employees are the one who perform
several day to day activities and please customers. So, before thinking about customers, it is

important for manager of manager of this restaurant is to think about employees and satisfy their
needs. For this, they need to engage employees with goals of organization and performance
management approaches allow companies to increase engagement of employees. An effective
engagement not only increase performance of employees but also decrease employee turnover
which directly affect image of the company in a positive manner.
Developing performance appraisal: Performance appraisal is one of the main important
function which is being done by manager of the company. This function and appraisal increase
morale of employees and motivate them towards working more effectively. When an employer
appraise employees on the basis of employees than it decreases chances of biasness. It makes
employees feel valued and respected. So, it can be said that with the help of an effective
performance management approach like training, feedback and rewards, manager of the fat duck
restaurant can develop performance appraisal.
Encourage rewards and recognition: In the context of rewards and recognition, it can
be said that approximate 83% of employees in an organization working in an environment with
an effective rewards and recognition structure which states that they are content in their position.
69% of employees will work more harder in an environment with effective structure of rewards
and recognition if they know that their work is being valued and appreciated. So, it can be said
that it is one of the main importance and effectiveness of using approach to performance
management.
So, from the above analysis and discussed benefits of performance management
approaches, it can be said that all these have effectiveness and can allo an organization in
accomplishing their goals and objectives.
CONCLUSION
From the above study it has been summarized that high performance working in an
organization played a vital role as it allows company to accomplish their goals. A high
performance working develop organizational culture which directly impacts on the relationship
and engagement of employees it has several positive impacts on the performance an overall

productivity of an organization. Further, It has also shown different ways of improving and
developing high performance working such as rewarding employees, improving healthy and safe
working environment, encouraging collaboration working which makes employees feel valued
and motivated towards their work. This presentation has also discussed several approaches of
performance management which helps an organization in developing a high performance
organizational culture. All approaches like team working, training works as motivation by which
employees focus on their work more effectively and it improves their performance An improved
performance and effective performance management meet organizational goals.

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