Tools and Techniques to Improve Organizational Performance: A Case Study of BUNI Travel

This report discusses the different tools and techniques that can help improve organizational performance with a case study of BUNI Travel. It covers 360-degree feedback, Management by Objectives, and Performance Appraisal. The report also highlights the role of employee well-being in motivation and performance. Additionally, it includes a PESTLE analysis of the company.

People and
Performance- BUNI
travel

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Tools and techniques that help improve organizational performance:...................................3
Role of employee well-being in the improvement of motivation and performance...............5
PESTLE analysis ...................................................................................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Organisational performance is basically a type of measurement that is drawn from the
output of the company when they reach a certain level of performance in their goals and
objectives. It is essential for the good well-being of the employees as they perform better when
the organization performs better(Arun and Ozmutlu, 2021). It is measured against the intended
output and results of the organization. This report will cover in detail the different tools and
techniques that are available for an organization to improve its performance which can help them
sustain the market among competitions for a longer period of time. It shall also cover the role of
an employee well-being in the motivation that it provides to the employees to improve their
performance in the organization. The report is based on the case of BUNI travel which is located
in Bolton which therefore also includes the PESTLE analysis of the company.
MAIN BODY
Tools and techniques that help improve organizational performance:
When the management of any organization performs well it helps the organisation to grow and
achieve success in the market amongst the competitors for a longer period of time. There are
several types of tools and techniques that BUNI travels can use so that its organizational
performance can improve: 360 degree feedback- In this process feedback is given on the performance through
evaluation by the superiors, the colleagues and the consumers on a timely basis. This
helps the organisation to have an understanding and analysis about the management
where they can determine if the management understands the employees or the
employees understand the company(Fahrenkopf, Guo and Argote, 2020). On a simple
note, this tool provides answer on contrasting questions. Measurement of an individual's
performance is based on the reviews that are given by the head and managers of different
departments, consumers, suppliers, etc. The managers tally the results of these in a
confidential manner and then present it to the employees. Thus, this tool is handy to train
the employees. The performance of the organization improves when feedback is taken
from different people not just from internal managers. It helps to reduce the

communication gap by giving an understanding of personality to the individual which in
turn leads to their participation in the development of the organization. Management by Objectives- It is a type of tool that helps in the strategic management of
the organization so that it can clearly define its goals and objectives which can help
improve the performance of the organization because they are agreed by all the
employees and management(Hidayah, Dewi and Listiowati, 2020). Management by
objectives states that objectives in terms of both quantitative and qualitative must be
clearly stated, defined and agreed by the different levels of management in the
organisation. This tool focuses more on the output and results rather than on the activities
that are comprised under the organizational objectives so that performance of the
organisation can improve. The primary idea behind this technique is that all objectives
that relate to the firm and individuals shall be accomplished by the organization. It helps
to boost the morale of the employees in the organization so that they get motivated to
work hard so that organisational performance can improve. It thus measures individual
performance and helps to make a comparison of their performance with the set standards
of the organization.
 Performance appraisal- It is most popular and widely used tool for performance
improvement among the different types of industry and sectors. This process comprises
measurement of employee performance that is usually carried out by the managers in
relation to the skills, knowledge that they possess about a task, etc. This tool lays down
the different qualities possessed by the employees along with their competency level so
that organisational development can also help in their personal development. With
respect to BUNI travels, there is a requirement of a performance appraisal system which
must be strong so that it can provide ease to the managers that they place right people at
right profile while also ensuring productivity growth of an individual. The process of
appraisal must be honest and fair so that it is felt the same way by the employees and
must be carried out on a regular basis in the organisation(Jordão, Novas and Gupta,
2019). Proper use of performance appraisal tool can prove to be great source of
motivation so that individuals goals are well structured and are in line with organisational
objectives which can lead to good performance of organization.

Role of employee well-being in the improvement of motivation and performance
Well being may be defined as the combination of feeling good and functioning well.
Employees well-being is basically the way the in which they work within the organisation and
the environment of the workplace affect their over all health and happiness. Employees well-
being plays a very important role in motivating and developing positive emotion with in the
employees. This ultimately helps the organisation in improving their performance. Following are
the importance of employee’s which haver been mentioned below:-
 Improves the productivity:- the well being of the employees is directly related to the
productivity of the employees. If the employees of the company feel motivated and well-
being with in the workplace, then this improve their productivity and they carry out the
assigned task in a very effective manner(Kim, 2020). It is very important for the
management of the organisation to serve well-being to their employees, this develop a
positive emotions with in them which assist them in improving their behaviours and
complete the task with utmost productivity. The management of BUNI travels have to
serve well-beingness to their employees, this result in that they carry out the all the
assigned task with utmost productivity which helps in improving the organisational
performance.
 Attaining all the objectives:- employees is being considered as the backbone of the
company and they are responsible for attaining all the objective of the firm while working
together. If the employees of the company feels good with in the organisation then high
level of job satisfaction has been enjoy by them. On the other hand if they don't satisfies
with the job then productivity level has been affected which affect the performance of the
company in negative manner. In relation to the BUNI travels, it is very important for the
managers of the company to motivate their employees on continuous basis. If this is done
by them in a very proper manner, then the employees of the company work hard to attain
all the set objectives of the company(Meher and Mishra, 2019). This result in that the
performance of the company has been improved.
 Effective work life balance:- every individual or worker have its own personal life and
the management of the company have to give respect to their personal time. By doing
this, they can develop loyalty within the employees towards the organisation and show
their concern towards them. If high level of well-being is served by the management of

the company to the employees, them this help in maintain an effective work life balance.
If the employees of the company not be able to manage their work with life then lots of
stress has been faced by them and they are not able to carry out the task with utmost
productivity. In context to the BUNI travels, enough amount of holidays has to be
provided by the management to their employee’s in order to release their stress(Najmi,
Kadir and Kadir, 2018). Along with this, the management of the company must have to
divide the work among all the workers in a very proper manner. This help in removing
the work load form them due to which they always feel motivated and remain loyal
towards the firm.
PESTLE analysis
The PESTLE analysis is being considered as the most vital tool which are used by the
organisation in order to gain a macro picture of the industry environment. With the help of this
frame work company can easily form an impression of the macro environment factors which has
a huge impact on the business. In relation to the BUNI travels, PESTLE analysis has been
discussed below:-
 Political factor:-This is being considered as one of the most element of this frameworks
which directly affect on the different activities of the company. This factor comprises of
stability of the government, tax policies, Fiscal policy, trade tariffs and many more which
has a huge impact on the business environment. In relation to the BUNI travels, the
political stability of the UK government is very high due to which they don't make
changes in the rules and regulation on regular basis. This act as an opportunity for the
company, as they make their policies for a long period of time which result in that they
can achieve a successful position in the market.
 Economic factor:- this factor comprises of interest rate, foreign exchange rate, inflation
rate, economic growth pattern, employment rate, FDI and many more. These factors are
basically the determinants of economy performance which has a huge impact on the
organisation for a long period of time (Pirayesh and et. al., 2020). In relation to the
BUNI travels, the economic condition of the UK is well developed due to which
members of the nation possess high purchasing power. They are capable of spending their
money on tour and travels which is beneficial for the respective company. On the other

hand, banks of the UK provide financial assistant to the company at a very low rate of
interest which assist the company in operating their function in a very effective manner.
 Social Factor:- cultural trends, demographics, population analytics, preference of buyer,
behaviour, opinion, beliefs, and many more include in this factor. In context to the BUNI
travels, the society of UK is very open minded and the people of the nation love to travel
from one place to another. This is very beneficial for the company as it help in increasing
the sales as well as profit. The management of the company have to continuously serve
good quality of services to their customers which assist them in improving their steps in
the market.
 Technology factor – It is also known as the most crucial component of this respective
model. It involves the adaptation of latest tech in the firm. In addition to this, with the
support of this element of company can conveniently attain all the possible options that
are there in the market(Sahoo and Vijayvargy, 2020). In case of the BUNI travels, the
company need to consistently upgrade their cars and buses that can assist them in
accomplishing the needs and wants of their consumers. Together with it, they need to
concentrate on the several safety features that assist in making them more loyal towards
brand.
 Legal Factor – management of BUNI travels need to follow and obey every policy as
well as norms that are imposed by the authorities and if the company is not able to obey
the laws than it can lead to the company face several legal consequences.
 Environment factor – In context to the BUNI travel, company need to consistently send
their buses and cars for their regular service check as it will lead to low creation of
pollution from their vehicles and it will lead to the gaining the trust of their consumers
that can positively impact the success and growth of the company(ST-Hilaire and de la
Robertie, 2018).
CONCLUSION
From the above report it has been concluded that if the organisation wants to stand in the
market for a long period of time then the management of the company always have to focus on
their performance. The performance of the company is totally depend on the performance of the
employees and this can be enhance with the help of different types of techniques like 360-degree
feedback, MOB, Performance appraisal and many more. The importance of the employees well

beingness is also concluded in this report which help in motivating the employees with in the
organisation. The PESTLE analysis has also been concluded in this report.

REFERENCES
Books and Journals
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relationship between dynamic capabilities, strategic management and organizational
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performance: The effects of specialist vs. generalist experience and organizational work
structure. Organization Science, 31(6), pp.1601-1620.
Hidayah, N., Dewi, A. and Listiowati, E., 2020. Remuneration as a strategy to improve service
quality, cost-effectiveness, and organizational performance of private
hospitals. Enfermería Clínica, 30, pp.179-182.
Jordão, R.V.D., Novas, J. and Gupta, V., 2019. The role of knowledge-based networks in the
intellectual capital and organizational performance of small and medium-sized
enterprises. Kybernetes.
Kim, J., 2020. When Organizational Performance Matters for Personnel Decisions: Executives’
Career Patterns in a Conglomerate. Management Accounting Research, 49, p.100695.
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Entrepreneurship Orientation on Organizational Performance with Regard to Strategic
Entrepreneurship in Industrial Companies in Zanjan Province.
Sahoo, S. and Vijayvargy, L., 2020. Green supply chain management practices and its impact on
organizational performance: evidence from Indian manufacturers. Journal of
Manufacturing Technology Management.
ST-Hilaire, W.A. and de la Robertie, C., 2018. Correlates of affective commitment in
organizational performance: Multi-level perspectives. Australian Journal of Career
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