Tools and Techniques to Improve Organisational Performance: A Case Study of BUNI Travel

This report discusses the tools and techniques that can help improve organisational performance, with a case study of BUNI Travel. It also explores the role of employee wellbeing in improving motivation and performance.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
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Table of Contents
INTRODUCTION..........................................................................................................................3
MAIN BODY............................................................................................................................4
What tools and techniques will help improve organisational performance?.......................4
The role of employee wellbeing in improving motivation and performance.......................6
CONCLUSION .............................................................................................................................9
References................................................................................................................................10
Appendix...................................................................................................................................11
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INTRODUCTION
Organisational performance is defined as organization's management examine that
employees of a company is performing according to input resources or not and they give
total outputs as expected by an organization management by It help to analyse the deceased
in company. It is very important that company has to measures the performance of each
sector of management and help to achieve objectives. This report is based on case study on
BUNI Travel which is based on local travel of Bolton. This report provides a brief discussion
related to tools and techniques improves the organisational performance and role of
employee improving motivation and performance.(Antunes, Quirós and Justino, 2018)
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MAIN BODY
What tools and techniques will help improve organisational
performance?
It is very important aspects of tools and techniques for organisation that it help to improve
employees performance level. This tools and techniques help organisation to achieve
organisational goals and objectives. The Buni Travel use this tools to enhance the
performance of his services and taking regular feedback from customers by applying some
tools like Real time feedback, 5As approach to goal setting, A well-being scheme, etc. This is
very effective way for organisation to find out deviation in organization and how it will
minimize them to increase the performance level in the organization(Balhareth, 2018). There
are 7 level of Tools and Techniques which apply by management to analyse the organisation
performance and the brief discussion related to these tools are given below.
One-on- One performance check-ins:
The management directly check regular performance of employees in organisation. This help
to build a relationship between management and employees in organization then it help
employees to boost the productivity level and get high level of motivation level. The Buni
travel, Bolton management is checking the performance level of all employees by checking
travel time of each employee and motivate them and help them to perform the best output of
your own so that employees reduce the travel time and enhance his performance.
The 5As Approach to Goal Setting:
This is approach is best way to set the organisational goals setting by applying SMART
approach in organisation. This very effective way to explain the objective clearly. The Buni
travel apply 5As approach to clearly defined objectives of an organization to the employees.
The 5As approach are:
Assessable: It is used to measured the goal by management of an organization and it is very
clearly defined to achieve objectives.
Aspirational: The management help to increase the motivation level of employees and
encourage them to high performance.
Aligned: The each different management of all goals is linked with one main objective of
organizational goals. Then only it is possible for organisation to achieve the target effectively
and efficiently.
Accountable: In the organisation, the employees are accountable for itself goals. If
employees want to achieve personal goals then indirectly the employees needs to satisfy the
organization's goals.
Agile: The management of an organisation must to set their objectives which is achieve
within 4 months and keep reviewing on regular basis to keep them meaningful.
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Real Time Feedback:
The management review feedback of every employees performance so that it can be correct
them and motivate them to perform good. The Buni Travel, Bolton is taking feedback of
every employees by customer and other employees, so that it will increase the performance
level of employees and it indirectly impact the organisation growth(Collier, Ewing and
Cooper, 2021). The feedback is now become a most important factor for organisation, with
the help of feedback the organisation become to know their weak points and improve them all
so that it will increase the performance and built new plans accordingly to achieve the target.
Personal Development Plans:
In the organization personal development plans is key elements because it is based on
employee performance and engagement. The Buni travel, Bolton help all employees to
develop the skills and increase motivation level and encourage them to do high performance
in organization to help to achieve the objectives. This is very important tools for organisation
to increase the employee level of performance and this will attract your companies by others.
Reward and Recognition Scheme:
The employees want rewards for their hard work which they perform and this help employee
motivated for their work. If the management of an organisation don't give rewards to the
employee for their efforts. Then employees also feel demotivated and they don't want to do
extra efforts to their work. The management of Buni Travel, Bolton has to give rewards who
is giving extra efforts to the work and they do hard working. This will help Buni travel that
all employees is giving their best to achieve the rewards(Hong, Zhang and Shi, 2018). This
will help employee to get motivated to their responsibility for which they are assign to
perform. The employees is doing hard work, not only for to get regular paying check but they
want extra benefits and rewards for which they doing extra efforts and hard work. This
important for organization's management is that to keep the employee motivated because it is
indirectly related with organization growth and achieve objectives.
A Well-being Scheme:
It says that the person don't perform their best when they are suffering from worst feeling. It
is important that employee is feeling good then only it is possible that person give their best
performance to any task. If the employees of Buni Travel, Bolton is not feeling good then it is
not possible that it perform the duty well while traveling, it will indirectly impact on Buni
travel growth in the business areas. If the employees of Buni travel is good feeling then only
they give their best performance of their own work it help organization to growth in the
business areas (Khan and Naeem, 2018). The employees only feel comfortable when
organisation provide good work environment and good employees for interaction with each
other. If the organisation provide positive work environment then employees also feel
positive in the organisation.
Engagement, Well-being and Performance Management Software:
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This help to resolve the issues between employees and management. This will help
organisation that management know what is need of the employees in organisation by doing
discussion on regular basis. The Buni Travel, Bolton has to develop the good relationship
between management and employees, then only it is possible that organization problem
which is face by employee is solved (Yadav, Shankar and Singh, 2020). The Buni travel can
do one thing by using technology that making a software where all queries is raised and
which query is common of all employees is taken into consideration and resolve the query as
soon as possible so that the employees also feel satisfied and motivated in the organisation.
The role of employee wellbeing in improving motivation and
performance
The employees well-bring is defined as the emotion level, mental and physical health of an
employees is considered in the organisation, if a employee is stable in these all condition then
it able to do the work for the organisation. The relationship between the coworkers is matter
because if the relationship is good then coworkers is happily doing any task if they want help
then can easily take help from coworkers. It is best thing in organisation that coworkers have
to keep good relationship(Liu, Tsui and Kianto, 2021). The management has to take care of
emotion, mental and physical health. Then only also feel motivated in the organisation and
perform the task with their best efforts. The Buni Travel, Bolton has to take care of all
employees comfort level, physical health and mental stability, if employees is not feeling
well then management should suggest to take leave and take rest, this will indirectly boost the
motivation level of employees because they feel that organisation also care of his health.
Keep employees loyal to your business:
The management of an organisation must share all the things related to business with the
employee. Then only employees give best efforts and do hard work for their business. The
management of an organization has to disclose everything with employee without hide
anything. If the employee get to know that management is hiding the business they don't
disclose everything truly, then employees get demotivated and they don't perform his
responsibility with their best efforts. It is very important that management has to keep loyal
everything with the employees. The Buni travel has to disclose everything with their
employees then only they can give their best. If suddenly management give another duties to
perform then it is difficult for employee to do and they get very demotivated.
Create competition to work for you:
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The management create competition in the organisation between the coworkers by giving
rewards like incentives, promotion, etc. this will motivate the coworkers to perform good in
the organisation to achieve the rewards. The Buni Travel, Bolton has to provides incentives
for the best employees who doing hard work, by this every employee of Buni travel is now
having courage to perform best from the other employees and this competition level help to
boost the employees confidence level and motivate them to perform the task by effective
manner (Moneva, Bonilla-Priego and Ortas, 2020). This competition level help the
organisation to achieve the target of an organisation within time frame.
Improve employee engagement numbers:
In the organisation, management has to check that how much the employees is taking the
organisation work is to own work by giving time to the organisation work and engage with
the work. The management of an organisation is always help the employees to motivate them
and increase the engagement number of the employees with organisation work. In the
organisation the engagement number of employee is good then it automatically help the
organisation to sustain the market and help to achieve the target. The Buni Travel, Bolton has
to increase the engagement number of employees by regularly motivating them and boost
their confidence level to perform the task (Sookdeo, 2019). The management of Buni travel
has to motivate employees by take care of all desired and wants of employees in the
organisation. If the management full fill needs of the employee then only it is possible that
employees also engage with their responsibility and perform their work with hard working
and efforts.
Improve your business Reputation:
The management of an organisation has to take care all employees which they are working in
your organisation to achieve the target. If the employees is facing health issues then
management has to take care of employee health first rather then they thinking for the profit.
If the management only think for profit only they don't take care of employees then it will
show a very bad impact on the organisation and employees also get demotivated and they
don't feel secure in the organisation. Sometime management has to sacrifice with profits due
to health issues of employees but after that employee also give their best to cover the profits
and this will increase the organisation growth(Sethibe, 2018). The Buni Travel, Bolton has
take care of his all employees who is working in the organisation because they all are
working for the organisation. If employee is to suffer from any problem then management of
an organisation has to take care of his employees by providing them all precaution.
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Make employees more productive and focused:
The management has to take care of employees that they have to provide proper work time
and give proper break then only employees become productive and focused to their work.
The management don't give any pressure to their employee for work, because if employee
feel pressure of work they don't perform productively and they don't give focus to their
work(Shaik and Dhir, 2021). The Buni travel, Bolton have to give proper break and work
time to the employee, so that they don't feel pressure they do their work with more productive
and more focused with their work.
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CONCLUSION
This report concludes that organisation performance is most important aspects of the
business. It concludes brief description on tools and techniques that how management has
apply to improve the organization's performance. It also includes the brief description on role
of employee well-being of employee by how management has to improve his motivation and
performance level in the organisation. In this both description we learn that how much
employee motivation level is needed and how management organization help the employees
to boost the confidence level and develop skills to perform the task by more effectively and
efficiently by achieving their goals of an organization.
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References
Books and Journals
Antunes, M.G., Quirós, J.T. and Justino, M.R., 2018. Total quality management and quality
certification: effects in organisational performance. International Journal of Services and
Operations Management, 29(4), pp.439-461.
Balhareth, H., 2018. The relationship between business-IT alignment and organisational
performance: an empirical investigation from multilevel view. International Journal of
Business Information Systems, 29(4), pp.421-435.
Collier, P.M., Ewing, M.T. and Cooper, H.B., 2021. Balancing creativity and organisational
performance in an advertising agency network: A case study. Journal of Marketing
Communications, 27(8), pp.840-864.
Hong, J., Zhang, Y. and Shi, M., 2018. The impact of supply chain quality management
practices and knowledge transfer on organisational performance: an empirical investigation
from China. International Journal of Logistics Research and Applications, 21(3), pp.259-278.
Khan, B.A. and Naeem, H., 2018. Measuring the impact of soft and hard quality practices on
service innovation and organisational performance. Total Quality Management & Business
Excellence, 29(11-12), pp.1402-1426.
Liu, G., Tsui, E. and Kianto, A., 2021. Revealing deeper relationships between knowledge
management leadership and organisational performance: a meta-analytic study. Knowledge
Management Research & Practice, pp.1-15.
Moneva, J.M., Bonilla-Priego, M.J. and Ortas, E., 2020. Corporate social responsibility and
organisational performance in the tourism sector. Journal of Sustainable Tourism, 28(6),
pp.853-872.
Sethibe, T.G., 2018. Towards a comprehensive model on the relationship between
leadership styles, organisational climate, innovation and organisational
performance. International Journal of Innovation Management, 22(02), p.1850021.
Shaik, A.S. and Dhir, S., 2021. What drives organisational performance: strategic thinking,
technological change, strategic risks? A modified total interpretive structural modelling
approach and MICMAC analysis. Journal of Indian Business Research.
Sookdeo, B., 2019. Measuring organisational performance using work measurement:
towards improving productivity. International Journal of Productivity and Quality
Management, 28(4), pp.497-510.
Yadav, N., Shankar, R. and Singh, S.P., 2020. Impact of Industry4. 0/ICTs, Lean Six Sigma and
quality management systems on organisational performance. The TQM Journal.
Appendix
A PESTLE analysis for BUNI Travel
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PESTLE analysis is most important factors which affect the business to run and while
analyzing pestle we are able analyse the which will negatively impact the organisation and
minimize the negative impact. The factors of PESTLE are
Political Factors:
In this the organisation has to take care all political factors into consideration which may
effect the organisation to run. The Buni travel, Bolton has to check all the factors of UK like
Brexit factor which is made by the UK government. If Buni travel , Bolton do anything with
European travel then Buni travel have to consideration of Brexit.
Economical Factors:
The Economic level of UK is deflation due to Covid-19. The people is giving less preference
to outside. The revenue which is generated by the Buni travel Bolton, is indirectly impact on
economic growth of UK.
Social Factors:
The Buni travel, Bolton has to face problem due to social factor of UK, because people now
wants to visit more culture places where they feel good spirit. This challenge is now facing
by Buni travel, UK Bolton.
Technological Factors:
The technology is so upgraded in UK, now Buni travel Bolton, can use the technology to
expand his service like Buni travel can book their seats by online with his own preferences.
Legal factors:
The all legal framework have to follow by the Buni travel to do the business. If they don't
follow then it creates problem and organisation have to pay plenty and may be organization
shut down due legal factors. It important to follow all the legal policies of travel tourism.
Environment Factors:
The Buni travel has to face the challenges of climate crises, tourist may provide pollution and
pollution is strictly prohibited in UK, for this tourist has to pay the plenty of pollution, so
Buni travel is facing this problem.
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